Grand Mercure Malang Mirama

9.1
/10
Exceptional
1,307 reviews

What Guests Say About Their Stay

Staff Friendliness (151)
Bedroom (151)
Ambiance (147)
Hotel Area (144)
T***y
10.0
/ 10
We were very satisfied with our staycation at the Grand Mercure, Malang. The entire team was friendly and ready to assist us with anything we needed. The check-in process was very fast, assisted by Ms. Dita. The room was very spacious and had a mountain view. Thank you, Grand Mirama, for making our anniversary so memorable 🥰
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Ignatius I. H.
10.0
/ 10
Friendly service, comfortable rooms, a wide variety of delicious breakfast options. Highly recommended for those visiting Malang.
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R***I
10.0
/ 10
Very satisfied. The hotel smells nice and is clean. The bathroom is clean. The food is varied and delicious. The swimming pool is clean.
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Juni i.
10.0
/ 10
great place to stay spacious room, clean, friendly service, delicious food, heated swimming pool, various gym equipment, lots of kids activities here, cooking class, playground, not enough one day to enjoy it all, happy holiday everyone
A***h
9.1
/ 10
I had a great experience staying here. The service was excellent—friendly, responsive, and made me feel truly welcome. The room was clean, comfortable, and perfect for relaxing. If you’re looking for the best place to stay in Malang with outstanding service, this is it. Highly recommended!
In the Area
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Jalan Raden Panji Suroso No. 7, Jawa Timur, Blimbing, Malang, Jawa Timur, Indonesia, 65126

Main Facilities

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Swimming Pool
24-Hour Front Desk
Parking
WiFi
Grand Mercure Malang Mirama is located in area / city Blimbing. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Grand Mercure Malang Mirama

Jalan Raden Panji Suroso No. 7, Jawa Timur, Blimbing, Malang, Jawa Timur, Indonesia, 65126
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Grand Mercure Malang Mirama Rates per Night

Looking for the best Grand Mercure Malang Mirama hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking! Grand Mercure Malang Mirama room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Grand Mercure Malang Mirama Location & Address

Grand Mercure Malang Mirama is located at Jalan Raden Panji Suroso No. 7, Jawa Timur, Blimbing, Malang, Jawa Timur, Indonesia, 65126. It's situated in the Malang area of Indonesia, known for its vibrant culture and historical sites. The hotel is approximately 3 km from the city center.

How to go to Grand Mercure Malang Mirama from Airport

Getting from Abdul Rachman Saleh Airport (MLG) to Grand Mercure Malang Mirama is a breeze with several convenient options. Whether you're looking for the quickest route or the most budget-friendly one, here's a breakdown to help you plan your hotel transfer.
  • Taxi (Most Direct):

    A taxi is the most straightforward way to get to the hotel. You'll find taxi stands outside the airport terminal. The journey typically takes around 30-45 minutes, depending on traffic.
  • Ride Hailing (Convenient):

    Ride hailing services are readily available in Malang. Simply book a ride through the app after you land. This option offers a fixed price and can be more convenient than negotiating with a taxi driver.
  • Airport Shuttle (Pre-booked):

    Some hotels, including Grand Mercure Malang Mirama, may offer an airport shuttle service. This usually needs to be booked in advance. Check with the hotel directly to arrange this.
  • Public Bus (Most Affordable):

    While not the most direct, taking a public bus is the cheapest option. You'll need to take a bus from the airport to Arjosari bus terminal, then another bus towards the city center. From there, you might need a short taxi or ride hailing trip to the hotel.

Tips:

For the most convenient route, consider pre-booking an airport shuttle or using a ride hailing service. This will save you time and hassle, especially if you're arriving late at night or with a lot of luggage.

Grand Mercure Malang Mirama Reviews & Summary

Looking for all the details about Grand Mercure Malang Mirama? Want to know what other travellers think? This hotel consistently receives positive hotel reviews, making it a popular choice for visitors to Malang. Guests love the hotel's comfortable rooms, excellent service, and convenient location. The rooftop pool and bar are standout features, offering stunning views of the city. Many reviewers also praise the delicious breakfast buffet and the friendly staff. Here's a snippet from a recent review: "Absolutely loved my stay at Grand Mercure Malang Mirama! The room was spacious and clean, the staff were incredibly helpful, and the rooftop pool was amazing. Highly recommend!"

Grand Mercure Malang Mirama Room Types Available

Choosing the right hotel room type can make all the difference to your stay. Grand Mercure Malang Mirama offers a variety of categories of hotel rooms to suit different needs and preferences. From cosy standard rooms to luxurious suites, there's something for everyone.
  • Superior Room:

    These rooms offer comfortable accommodation with city views. Available in smoking and non-smoking options.
  • Deluxe Room:

    Slightly larger than the Superior Rooms, the Deluxe Rooms feature enhanced amenities and a bathtub.
  • Executive Suite:

    These spacious suites include a separate living area, a king-size bed, and panoramic city views.
  • Family Suite:

    Perfect for families, these suites offer ample space and can accommodate extra beds.
  • Presidential Suite:

    The most luxurious option, the Presidential Suite boasts a private balcony, a jacuzzi, and personalized service.
Grand Mercure Malang Mirama is not a pet-friendly hotel.

Hotel Facilities in Grand Mercure Malang Mirama

Grand Mercure Malang Mirama boasts a wide range of hotel facilities to ensure a comfortable and enjoyable stay for all guests. Whether you're travelling for business or leisure, you'll find plenty of hotel amenities to keep you entertained and relaxed.
  • Swimming Pool:

    Enjoy a refreshing dip in the outdoor swimming pool, open from 7:00 AM to 9:00 PM.
  • Fitness Center:

    Stay active at the well-equipped fitness center, available 24 hours a day.
  • Spa:

    Indulge in a relaxing massage or treatment at the hotel spa. Prices vary depending on the treatment.
  • Kids' Club:

    Keep the little ones entertained at the supervised Kids' Club.
  • Business Center:

    Stay connected and productive at the business center, offering printing and photocopying services.
  • Rooftop Bar:

    Sip on cocktails and enjoy stunning city views at the rooftop bar.

Hotel Buffet or Restaurant/Cafe in Grand Mercure Malang Mirama

Grand Mercure Malang Mirama offers a variety of dining options to satisfy every palate. From a lavish hotel buffet to a cosy hotel cafe, you'll find plenty of delicious choices.
  • Ria Djenaka Restaurant:

    This restaurant serves a wide range of Indonesian and international dishes. The breakfast buffet is particularly popular, featuring a variety of hot and cold options. Buffet breakfast is approximately SGD 25 per person. Open from 6:00 AM to 10:00 PM.
  • Lan Hua Chinese Restaurant:

    Enjoy authentic Chinese cuisine at Lan Hua. Signature dishes include Peking Duck and Dim Sum. Open for lunch and dinner.
  • Sky Lounge:

    Relax and unwind at the Sky Lounge, offering a selection of cocktails, wines, and light snacks. Open from 5:00 PM to 1:00 AM.
  • Lobby Lounge:

    A great place to grab a coffee or a quick bite. Open 24 hours.

Grand Mercure Malang Mirama Airport pickups and How to Book

Looking for hotels with airport shuttle services? Grand Mercure Malang Mirama offers a convenient hotel to airport transfer service to make your arrival and departure as smooth as possible. To book an airport pick-up, simply contact the hotel directly at least 24 hours in advance. You'll need to provide your flight details, including your arrival time and flight number. The hotel staff will then arrange for a driver to meet you at the airport.

Nearby MRT Station & Bus Stops

While Malang doesn't have an MRT system, there are several nearby bus stops that provide convenient access to different parts of the city. Knowing the nearby MRT station and bus stops nearby can greatly simplify your travel plans.
  • Arjosari Bus Terminal:

    This is the main bus terminal in Malang, located approximately 7 km from the hotel. From here, you can catch buses to other cities in Java.
  • Terminal Landungsari:

    Located about 8 km from the hotel, this terminal serves local buses within Malang.
  • Bus Stops along Jalan Letjen S. Parman:

    Several bus stops are located along this main road, which is within walking distance of the hotel. These buses connect to various parts of the city.
For public transport, you can purchase a prepaid card from convenience stores or bus terminals. This card can be used on most public buses in Malang.

Nearby Attractions for Family / Kid Friendly

Planning a family trip and looking for nearby activities? Malang offers a variety of nearby places to go that are perfect for families and kids. From theme parks to zoos, there's plenty of stuff to see nearby.
  • Jatim Park 1 (7 km):

    A popular theme park with rides, attractions, and educational exhibits. Entry price is approximately SGD 20.
  • Jatim Park 2 (8 km):

    Features a zoo, a museum, and a variety of animal exhibits. Entry price is approximately SGD 22.
  • Eco Green Park (8.5 km):

    An eco-tourism destination with gardens, greenhouses, and educational displays. Entry price is approximately SGD 15.
  • Museum Angkut (9 km):

    A transportation museum with a vast collection of vehicles from around the world. Entry price is approximately SGD 25.
  • Selecta Recreational Park (12 km):

    A beautiful park with flower gardens, swimming pools, and playgrounds. Entry price is approximately SGD 10.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Grand Mercure Malang Mirama (Malang)

Craving some delicious food and looking for nearby dining options? Malang offers a wide variety of local food and international cuisine. Whether you're in the mood for a fancy restaurant or some tasty local street food, you'll find plenty of food eatiries near me.

Cafes/Restaurants:

  • Java Dancer Coffee:

    A popular coffee shop serving a variety of coffee drinks, pastries, and light meals.
  • Madam Wang Secret Garden:

    A restaurant with a beautiful garden setting, serving Indonesian and Western cuisine.
  • Tokyo Belly:

    A Japanese restaurant specializing in ramen and other Japanese dishes.

Local Street Food:

  • Nasi Goreng:

    Fried rice with various toppings.
  • Bakso Malang:

    Meatball soup, a local specialty.
  • Sate Ayam:

    Chicken satay with peanut sauce.
  • Rawon:

    A traditional beef soup with a rich, dark broth.
  • Gado-Gado:

    A vegetable salad with peanut sauce.

Shopping places near Grand Mercure Malang Mirama (Malang)

Need to do some shopping and looking for shops near me? Malang offers a variety of nearby shopping options, from modern malls to traditional markets. Whether you're looking for souvenirs, clothing, or electronics, you'll find plenty of dept stores near me.
  • Malang Town Square (MATOS):

    A large mall with a variety of shops, restaurants, and entertainment options.
  • Olympic Garden Mall (OGM):

    Another popular mall with a wide range of stores and a cinema.
  • Pasar Besar Malang:

    A traditional market where you can find fresh produce, clothing, and other goods.

Other Places to Stay Near Grand Mercure Malang Mirama

Looking for alternative accommodations and searching for the best hotel nearby? Malang offers a variety of hotels to suit different budgets and preferences. Whether you're looking for a luxury hotel or an affordable hotels nearby, you'll find plenty of options.

Luxury/5-Star Hotels Nearby:

  • Hotel Tugu Malang:

    A luxurious hotel with a unique historical theme.
  • The Singhasari Resort Batu:

    A resort with stunning mountain views and a variety of facilities.
  • Pohon Inn:

    A unique hotel with a treehouse theme.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-Star Hotels Nearby:

  • Swiss-Belinn Malang:

    A modern hotel with comfortable rooms and a convenient location.
  • Best Western OJ Hotel Malang:

    A well-equipped hotel with a rooftop pool and a restaurant.
  • Savana Hotel & Convention Malang:

    A hotel with spacious rooms and a variety of meeting facilities.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-Star Hotels Nearby:

  • Everyday Smart Hotel Malang:

    A budget-friendly hotel with clean and comfortable rooms.
  • Hotel Pelangi Malang:

    A simple hotel with a central location.
  • Splendid Inn Malang:

    A basic hotel with affordable rates.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Ready to experience the best of Malang? Grand Mercure Malang Mirama offers a comfortable and convenient base for exploring this vibrant city. With its excellent facilities, delicious dining options, and friendly service, it's the perfect choice for your next trip. Check hotel availability and make your hotel reservations today! Don't miss out on the best deals! Book your stay at Grand Mercure Malang Mirama through Traveloka and enjoy exclusive discounts and promotions. Start planning your Malang adventure now and book cheap hotels in Indonesia. Looking for more options? Discover cheap hotels nearby and find the perfect accommodation for your needs.

All facilities in Grand Mercure Malang Mirama

Others Grand Mercure Malang Mirama
Others

Things to Do

  • Outdoor pool
  • Children play area

Transportation

  • Bus/truck parking
  • Valet parking

Public Facilities

  • Parking
  • WiFi in public area

Hotel Services

  • Concierge
  • 24-hour Receptionist

General

  • Swimming pool

Accommodation Policy & General Information in Grand Mercure Malang Mirama

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Number of floors in Grand Mercure Malang Mirama
16
Another facilities in Grand Mercure Malang Mirama
Outdoor pool, Children play area, Bus/truck parking, Valet parking, WiFi in public area

Frequently asked question in Grand Mercure Malang Mirama

Is Grand Mercure Malang Mirama parking free for hotel guests, and do you offer valet parking services?
Yes, hotel parking is complimentary for guests staying at Grand Mercure Malang Mirama. We also offer a valet parking service for your convenience, allowing you to leave your car with our attendant and have it retrieved later. Please enquire at reception upon arrival for further details on both our hotel parking and valet parking options.
Does Grand Mercure Malang Mirama offer hotel smoking rooms or designated smoking areas for guests?
I'd recommend contacting Grand Mercure Malang Mirama directly to confirm their policy on smoking. While some hotels offer hotel smoking rooms or designated smoking areas, this isn't always the case and policies can change. Checking with the hotel itself will ensure you have the most up-to-date and accurate information regarding their smoking facilities.
Does Grand Mercure Malang Mirama offer free hotel Wi-Fi for guests during their stay?
Yes, Grand Mercure Malang Mirama provides complimentary hotel WiFi to all guests throughout their stay. You should be able to connect easily upon arrival; however, if you experience any issues connecting to the hotel wifi, don't hesitate to contact reception for assistance.
Where is the nearest MRT station or bus stops nearby Grand Mercure Malang Mirama? What are the top visitor attractions near the hotel?
The nearest bus stops are a short walk from Grand Mercure Malang Mirama; finding a precise MRT station nearby is unlikely as Malang doesn't have an MRT system. For visitor attractions, you'll find several things to do nearby, including the Malang City Square and the iconic Singosari Temple, both easily accessible by taxi or local transport from the bus stops nearby.
Is Grand Mercure Malang Mirama a pet friendly hotel?
I'm afraid I don't have access to real-time information, including the pet policies of specific hotels like the Grand Mercure Malang Mirama. To find out if they are a pet friendly hotel, or if they are among animal friendly hotels, I recommend checking their official website or contacting them directly via phone or email. Their contact details should be easily available online.
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More Reviews from Other Guests in Grand Mercure Malang Mirama

9.1
Exceptional
From 1,263 reviews
Provided by travelers on
Cleanliness

9.3

Room Comfort

9.3

Meal

9.2

Location

9.1

Service and Facilites

9.2

People often mention about Grand Mercure Malang Mirama
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Staff Friendliness (103)
Bedroom (103)
Ambiance (102)
Room Space (98)
Hotel Area (96)
Variety (95)
Bathroom (91)
Family Friendly (83)
Taste (78)
Accessibility (75)
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Traveler Reviews Grand Mercure Malang Mirama

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Customer reviews
E***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 day(s) ago
It was very enjoyable, I will come back to stay again.
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F***a
icon-Staycation
Staycation
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10.0
/10
Reviewed 2 week(s) ago
My son is always happy staying here.
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Accommodation's Reply
12 Dec 2025
Dear Mr. Sukeng Sonten, Grand Mercure Malang Mirama Hotel would like to express our sincere gratitude for taking the time to rate and review your stay at Grand Mercure Malang Mirama. We are delighted to hear that you had a positive experience during your stay. We will always share your valuable rating and review with our team. We are confident that this will motivate all our staff to further improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as excellent as this one. Thank you. Sincerely, Sukito Athi, General Manager, Grand Mercure Malang Mirama Group of Hotels, Mercure Surabaya, Grand Mirama
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muhammad f.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel is very comfortable, clean, and the staff are friendly. Maybe if I go to Malang, I can come here again.
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Accommodation's Reply
07 Dec 2025
Dear Mr. Muhammad F. Sugeng Njing, Sincerely, Grand Mercure Malang Mirama Thank you for taking the time to leave your valuable rating and review regarding your stay with us at Grand Mercure Malang Mirama. We are delighted to hear that you had a great experience during your stay with us. We will definitely share and inform our team about this valuable rating or review. We are sure that it will serve as an inspiration to all our staff as we strive to continuously improve our service quality. Thank you once again for sharing your experience and we hope that your next visit will be as pleasant as the last one. Thank you. Best regards, Sugito Adi, Group General Manager, Grand Mercure Malang Mirama, Mercure Hotel Surabaya, Grand Mirama Hotel
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G***t
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel staff was very friendly and the location was close to the airport. The rooms were very comfortable.
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Accommodation's Reply
30 Nov 2025
Dear Valued Guest, Sugeng Engjing, Warmest regards, Grand Mercure Malang Mirama Thank you for taking the time to leave your valuable review regarding your stay with us. At Grand Mercure Malang Mirama, we are delighted that you had a great experience during your stay with us. We are very grateful for your valuable rating and review and will always keep our team updated. We believe that this will serve as an inspiration to all our staff and we are committed to continuously improving the quality of our services. Thank you once again for sharing your experience and we hope that your next visit will be as good as the last one. Thank you. Best regards, Sugito Adi, Group General Manager
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i***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
The hotel is cool... the staff are friendly"
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Accommodation's Reply
25 Nov 2025
Dear Valued Guest, Good morning! Warm greetings from Grand Mercure Malang Miramar. Thank you for taking the time to leave your valuable rating and review regarding your experience at Grand Mercure Malang Miramar. We are very glad that you had a memorable stay with us. We appreciate your valuable rating and review and will keep our team updated. We are sure that this will serve as an encouragement to all our staff to continuously improve our service quality. Thank you once again for sharing your experience and we hope that your next visit will be as good as the previous ones. Thank you. Best regards, Suchito Athi, Group General Manager
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RICKY S. H.
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10.0
/10
Reviewed 6 week(s) ago
Staff very helpfull and polite
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Accommodation's Reply
20 Nov 2025
Dear Ricky S.H Sugeng Enjing, Warmest Greeting from Grand Mercure Malang Mirama.. Thank you for trust and staying with us at Grand Mercure Malang Mirama. We very appreciate you taking the time to share your stay experience. We are pleased to hear that you enjoyed your stay with us. Your suggestions and advice are highly valuable to us for the continuous development and enhancement of our services. We will share this valuable information to all of our staff members, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Since We aim to consistently provide the best services to meet your expectations and those of all our guests. We look forward to welcoming you back soon. Thank You Sincerely, Sugito Adhi Cluster General Manager
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Fatika L. V. I.
icon-origin-TRAVELOKA
9.0
/10
Reviewed 7 week(s) ago
Have stayed here several times but this time it was special for my husband's birthday, unfortunately there was a problem with the room (severe leak, heavy water coming out of the light) causing some items to get wet this also made us wait for repairs +/- 1 hour. The sink faucet was also really tight. Even though this had never happened before. From the management immediately apologized to our room by providing 2 Coffees & 2 croissants besides we got an additional free late check-in until 15:00. Thank you Grand Mercure, hopefully it doesn't happen to other visitors. Will still be one of the hotels to stay again in Malang
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Accommodation's Reply
11 Nov 2025
Dear Ms. Fatika L.V.I. Sukeng Dalu, Warmest regards, Grand Mercure Malang Miramar Thank you for taking the time to leave your valuable rating and review regarding your stay with us at Grand Mercure Malang Miramar. We are very glad you had a great experience during your stay with us. We apologize for the inconvenience caused to you and your beloved husband. We will keep our team informed of your valuable rating or review. We are sure that this will serve as an inspiration to all our staff to continuously improve the quality of our services. Thank you once again for sharing your experience and we hope that your next visit will be as good as the last one. Thank you. Best regards, Sugito Adi, Group General Manager
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frengki c. y.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Friendly and comfortable. Good food.
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1 people find it helpful
Accommodation's Reply
11 Nov 2025
Dear Mr. Frankie C.Y. Sugeng Engjing, Warm greetings from Grand Mercure Malang Mirama. Thank you for taking the time to leave your valuable rating and review regarding your stay with us at Grand Mercure Malang Mirama. We are very glad that you had a memorable stay with us. We are always happy to inform and share your valuable rating or review with our team. We are sure that this will serve as an inspiration to all our staff and we are committed to continuously improving the quality of our services. Thank you once again for sharing your experience and we hope that your next visit will be as smooth as the last one. Thank you. Sincerely, Sugito Adi, Group General Manager
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The entire staff was incredibly friendly and helpful when I left souvenirs, which were carefully stored. Upon check-out in the morning, I requested a takeaway breakfast, and it was incredibly generous. The food was also delicious. My boss and I absolutely loved it.
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Accommodation's Reply
11 Nov 2025
Dear Mr. Sugeng Engjing, Best regards, Grand Mercure Malang Miramar Thank you for taking the time to leave your valuable review and rating regarding your stay with us. At Grand Mercure Malang Miramar, we are delighted that you had a great experience during your stay with us. We are so glad to hear that you were impressed with your valuable rating or review. We are sure that this will serve as an inspiration to all our staff to continuously improve the quality of our services. Thank you once again for sharing your experience and we hope that your next visit will be as good as the last one. Thank you. Best regards, Sugito Adi, Group General Manager
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k***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Overall, our stay at the Grand Mercure Mirama was very satisfying. We also enjoyed the Chinese food and Japanese (sushi) restaurants. This hotel prioritizes not only comfort but also health. All the staff were friendly, even the security and parking attendants were friendly. The hotel is spacious, with plenty of staff on hand to help us with any questions. The hotel room was clean and the facilities were excellent. We were generous with free mineral water, with four available. There was also pre-made tea, and complimentary fruit and snacks. The room and bathroom facilities were also very satisfying. As for the amenities outside the room, we only enjoyed the restaurant. There was a welcome drink at the cafe across the lobby, but we didn't take it because we were looking for food. So, we'll skip this review and move on to the restaurants. We went to the Indonesian restaurant (breakfast), the Japanese restaurant, and the Chinese restaurant. We understand that hotel restaurant food is usually smoother in flavor. This is just our opinion, and it may not be the same for others. Of the three, the Japanese restaurant was a bit lacking in my opinion. We tried the salmon sushi, but the salmon lacked flavor. Could it be that the salmon was sliced too thinly? The wasabi wasn't spicy enough. The ramen broth was too thick, making it difficult to stir. The Chinese food had a really good taste and texture. Moving on to the breakfast menu at the Indonesian restaurant, it was varied and delicious. The flavors weren't as strong as most Indonesian food, perhaps because hotels usually make the flavors smoother. If you stay here, you don't have to bother looking for East Javanese specialties; they have almost everything on the breakfast menu. Even the traditional cakes. If you come here, you must try them 😁 I love the traditional cake (I forgot the name), it's green, and it smells really good of leaves like suji or pandan leaves. The salad dressing is really delicious and the vegetables are fresh. The fruit juice is real, sugar-free. The sweetness comes from the fruit. Maybe an addition, some dishes are too smooth for Indonesian specialties, like rawon and Malang meatballs. So that it has a truly Indonesian flavor. ☺️👍
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Accommodation's Reply
01 Nov 2025
Dear Ms. Kea Sugueng Engjing, Best regards, Grand Mercure Malang Miramar Thank you for taking the time to leave your valuable review and rating regarding your stay with us. At Grand Mercure Malang Miramar, we are delighted that you had a great experience during your stay with us. We are so glad to know that you were impressed with your valuable rating or review. We are sure that this will serve as an inspiration to all our staff to continuously improve the quality of our services. Thank you once again for sharing your experience and we hope that your next visit will be as good as the last one. Thank you. Best regards, Sugito Adi, Group General Manager
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Verified Traveler
icon-origin-TRAVELOKA
8.8
/10
Reviewed 8 week(s) ago
Meal is good, staff friendly, and the room is clean and comfortable.
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Accommodation's Reply
01 Nov 2025
Dear Guest, Sugeng Enjing, Warmest Greeting from Grand Mercure Malang Mirama.. Thank you for trust and staying with us at Grand Mercure Malang Mirama. We very appreciate you taking the time to share your stay experience. We are pleased to hear that you enjoyed your stay with us. Your suggestions and advice are highly valuable to us for the continuous development and enhancement of our services. We will share this valuable information to all of our staff members, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Since We aim to consistently provide the best services to meet your expectations and those of all our guests. We look forward to welcoming you back soon. Thank You Sincerely, Sugito Adhi Cluster General Manager
Winarko
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
If you go to Malang city, you must stay here... very very nice and services
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Accommodation's Reply
01 Nov 2025
Dear Mr. Winargo and Mr. Sugen Engin, From all staff at Grand Mercure Malang, We sincerely thank you for sharing your valuable experience at Grand Mercure Malang. We are very glad that you all had a wonderful memory during your stay. We will take your valuable feedback to improve our services to motivate all staff to continuously improve our service quality. Thank you for sharing your experience. We sincerely appreciate your feedback. General Manager Sukit Adee
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R***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Staff are friendly and responsive to left behind items.
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Accommodation's Reply
08 Oct 2025
Dear R*a, Warmest greetings from Grand Mercure Malang Mirama. Thank you for taking the time to provide a valuable assessment and review regarding your experience with us at Grand Mercure Malang Mirama. It is very pleasing for us to know that you had a pleasant experience while with us. We always share and inform our team about your valuable assessment or review. We are sure that this will be a motivation for all our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience, and we hope that your next visit will be as good as your previous visit. Thank you. Sincerely, Sugito Adhi. Cluster General Manager.
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T***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
We were very satisfied with our staycation at the Grand Mercure, Malang. The entire team was friendly and ready to assist us with anything we needed. The check-in process was very fast, assisted by Ms. Dita. The room was very spacious and had a mountain view. Thank you, Grand Mirama, for making our anniversary so memorable 🥰
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Accommodation's Reply
08 Oct 2025
Dear T*y, Warmest greetings from Grand Mercure Malang Mirama. Thank you for taking the time to provide a valuable assessment and review regarding your experience with us at Grand Mercure Malang Mirama. It is very pleasing for us to know that you had a pleasant experience during your stay with us. We always share and inform our team about your valuable assessment or review. We are sure that this will be an encouragement for all our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience, and we hope that your next visit will be as good as your previous visit. Thank you. Sincerely, Sugito Adhi. Cluster General Manager
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Kunama
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Must remain friendly and there must be a room for smokers
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Accommodation's Reply
25 Sep 2025
Dear Kurnama S. Sugeng Enjing, Warmest greetings from Grand Mercure Malang Mirama. Thank you for taking the time to provide a valuable assessment and review regarding your experience with us at Grand Mercure Malang Mirama. It is very pleasing for us to know that you had a pleasant experience during your stay with us. We always share and inform our team about your valuable assessment or review. We are sure that this will be a motivation for all our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience, and we hope that your next visit will be as good as your previous visit. Thank you. Sincerely, Sugito Adhi, Cluster General Manager.
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T***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 14 week(s) ago
The staff is very friendly, the ambiance is very good, the bed is very comfortable & clean, the hotel design is nice. But unfortunately the check in time is not according to the time informed on Traveloka 14.00 but when I arrived on time at 14.00 I still had to wait +- 1 hour because the room was not ready, they said I could enter around 15.00; but when checking out it had to be on time at 12.00 the next day, maybe it could be more considered, thank you
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Accommodation's Reply
22 Sep 2025
Dear Mr. Sugeng Enjing, Warmest Greetings from Grand Mercure Malang Mirama. Thank you for taking the time to provide a valuable assessment and review regarding your experience with us, Grand Mercure Malang Mirama. It is very pleasing for us to know that you had a pleasant experience during your stay with us. We apologize that our room readiness did not meet your expectations, and we will continue to strive to ensure that the minimum check-in time of 2:00 PM is met for all our guests. This will be our special concern. We always share and inform our team about your valuable assessment or review. We are sure that this will be an encouragement for all our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience, and we hope that your next visit will be as good as your previous one. Thank you. Sincerely, Sugito Adhi, Cluster General Manager.
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Jeong H.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Ordered 1 large bed but was given 2 connecting beds, which is not very pleasant.
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Accommodation's Reply
22 Sep 2025
Dear Jeong H. Sugeng Enjing, Warmest greetings from Grand Mercure Malang Mirama. Thank you for taking the time to provide a valuable assessment and review regarding your experience with us at Grand Mercure Malang Mirama. It is very pleasing for us to know that you had a pleasant experience while with us. We apologize for any inconvenience caused regarding our bed type. We will pay attention and note it in the future because special reservations are greatly affected by our room availability upon arrival. We always share and inform our team about your valuable assessment or review. We are sure that this will be a motivation for all our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience, and we hope that your next visit will be as good as your previous visit. Thank you. Sincerely, Sugito Adhi, Cluster General Manager.
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Prank L.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Very child-friendly, besides being able to swim, there is an agenda for children to cook together.
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Accommodation's Reply
22 Sep 2025
Dear Prank L. Sugeng Enjing, Warmest greetings from Grand Mercure Malang Mirama. Thank you for taking the time to provide a valuable assessment and review regarding your experience with us at Grand Mercure Malang Mirama. It is very pleasing for us to know that you had a pleasant experience during your stay with us. We always share and inform our team about your valuable assessment or review. We are sure that this will be a motivation for all our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience, and we hope that your next visit will be as good as your previous visit. Thank you. Sincerely, Sugito Adhi. Cluster General Manager.
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Hardjo S. L.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
We like the guest room. It is spacious and has a light color ambience, and the hotel staff are friendly.
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Accommodation's Reply
05 Sep 2025
Dear Hardjo S.L, Warmest Greeting from Grand Mercure Malang Mirama.. Thank you for trust and staying with us at Grand Mercure Malang Mirama. We very appreciate you taking the time to share your stay experience. We are pleased to hear that you enjoyed your stay with us. Your suggestions and advice are highly valuable to us for the continuous development and enhancement of our services. We will share this valuable information to all of our staff members, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Since We aim to consistently provide the best services to meet your expectations and those of all our guests. We look forward to welcoming you back soon. Thank You Sincerely, Sugito Adhi Cluster General Manager
D***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 15 week(s) ago
The ballroom connected to the hotel greatly facilitates mobility. The views inside and out of the room windows are beautiful.
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Accommodation's Reply
04 Sep 2025
Dear D*i, Sugeng Enjing,. Warm greetings from Grand Mercure Malang Mirama. Thank you for taking the time to provide a valuable review regarding your experience with us at Grand Mercure Malang Mirama. It is very pleasant for us to know that you had a pleasant experience while with us. We will share and share your valuable review with our team. We are sure that this will be an encouragement for all our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience, and we hope that your next visit will be as good as your previous visit. Thank you. Sincerely, Sugito Adhi. Cluster General Manager.
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9.1
Exceptional
From 1,263 reviews
Provided by travelers on
Cleanliness

9.3

Room Comfort

9.3

Meal

9.2

Location

9.1

Service and Facilites

9.2

People often mention about Grand Mercure Malang Mirama
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Staff Friendliness (103)
Bedroom (103)
Ambiance (102)
Room Space (98)
Hotel Area (96)
Variety (95)
Bathroom (91)
Family Friendly (83)
Taste (78)
Accessibility (75)
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Traveler Reviews Grand Mercure Malang Mirama

Number of reviews per page
20
40
Customer reviews
E***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 day(s) ago
It was very enjoyable, I will come back to stay again.
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F***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
My son is always happy staying here.
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Accommodation's Reply
12 Dec 2025
Dear Mr. Sukeng Sonten, Grand Mercure Malang Mirama Hotel would like to express our sincere gratitude for taking the time to rate and review your stay at Grand Mercure Malang Mirama. We are delighted to hear that you had a positive experience during your stay. We will always share your valuable rating and review with our team. We are confident that this will motivate all our staff to further improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as excellent as this one. Thank you. Sincerely, Sukito Athi, General Manager, Grand Mercure Malang Mirama Group of Hotels, Mercure Surabaya, Grand Mirama
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muhammad f.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel is very comfortable, clean, and the staff are friendly. Maybe if I go to Malang, I can come here again.
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1 people find it helpful
Accommodation's Reply
07 Dec 2025
Dear Mr. Muhammad F. Sugeng Njing, Sincerely, Grand Mercure Malang Mirama Thank you for taking the time to leave your valuable rating and review regarding your stay with us at Grand Mercure Malang Mirama. We are delighted to hear that you had a great experience during your stay with us. We will definitely share and inform our team about this valuable rating or review. We are sure that it will serve as an inspiration to all our staff as we strive to continuously improve our service quality. Thank you once again for sharing your experience and we hope that your next visit will be as pleasant as the last one. Thank you. Best regards, Sugito Adi, Group General Manager, Grand Mercure Malang Mirama, Mercure Hotel Surabaya, Grand Mirama Hotel
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G***t
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel staff was very friendly and the location was close to the airport. The rooms were very comfortable.
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2 people find it helpful
Accommodation's Reply
30 Nov 2025
Dear Valued Guest, Sugeng Engjing, Warmest regards, Grand Mercure Malang Mirama Thank you for taking the time to leave your valuable review regarding your stay with us. At Grand Mercure Malang Mirama, we are delighted that you had a great experience during your stay with us. We are very grateful for your valuable rating and review and will always keep our team updated. We believe that this will serve as an inspiration to all our staff and we are committed to continuously improving the quality of our services. Thank you once again for sharing your experience and we hope that your next visit will be as good as the last one. Thank you. Best regards, Sugito Adi, Group General Manager
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i***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
The hotel is cool... the staff are friendly"
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Accommodation's Reply
25 Nov 2025
Dear Valued Guest, Good morning! Warm greetings from Grand Mercure Malang Miramar. Thank you for taking the time to leave your valuable rating and review regarding your experience at Grand Mercure Malang Miramar. We are very glad that you had a memorable stay with us. We appreciate your valuable rating and review and will keep our team updated. We are sure that this will serve as an encouragement to all our staff to continuously improve our service quality. Thank you once again for sharing your experience and we hope that your next visit will be as good as the previous ones. Thank you. Best regards, Suchito Athi, Group General Manager
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RICKY S. H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Staff very helpfull and polite
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Accommodation's Reply
20 Nov 2025
Dear Ricky S.H Sugeng Enjing, Warmest Greeting from Grand Mercure Malang Mirama.. Thank you for trust and staying with us at Grand Mercure Malang Mirama. We very appreciate you taking the time to share your stay experience. We are pleased to hear that you enjoyed your stay with us. Your suggestions and advice are highly valuable to us for the continuous development and enhancement of our services. We will share this valuable information to all of our staff members, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Since We aim to consistently provide the best services to meet your expectations and those of all our guests. We look forward to welcoming you back soon. Thank You Sincerely, Sugito Adhi Cluster General Manager
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Fatika L. V. I.
icon-origin-TRAVELOKA
9.0
/10
Reviewed 7 week(s) ago
Have stayed here several times but this time it was special for my husband's birthday, unfortunately there was a problem with the room (severe leak, heavy water coming out of the light) causing some items to get wet this also made us wait for repairs +/- 1 hour. The sink faucet was also really tight. Even though this had never happened before. From the management immediately apologized to our room by providing 2 Coffees & 2 croissants besides we got an additional free late check-in until 15:00. Thank you Grand Mercure, hopefully it doesn't happen to other visitors. Will still be one of the hotels to stay again in Malang
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Accommodation's Reply
11 Nov 2025
Dear Ms. Fatika L.V.I. Sukeng Dalu, Warmest regards, Grand Mercure Malang Miramar Thank you for taking the time to leave your valuable rating and review regarding your stay with us at Grand Mercure Malang Miramar. We are very glad you had a great experience during your stay with us. We apologize for the inconvenience caused to you and your beloved husband. We will keep our team informed of your valuable rating or review. We are sure that this will serve as an inspiration to all our staff to continuously improve the quality of our services. Thank you once again for sharing your experience and we hope that your next visit will be as good as the last one. Thank you. Best regards, Sugito Adi, Group General Manager
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frengki c. y.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Friendly and comfortable. Good food.
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Accommodation's Reply
11 Nov 2025
Dear Mr. Frankie C.Y. Sugeng Engjing, Warm greetings from Grand Mercure Malang Mirama. Thank you for taking the time to leave your valuable rating and review regarding your stay with us at Grand Mercure Malang Mirama. We are very glad that you had a memorable stay with us. We are always happy to inform and share your valuable rating or review with our team. We are sure that this will serve as an inspiration to all our staff and we are committed to continuously improving the quality of our services. Thank you once again for sharing your experience and we hope that your next visit will be as smooth as the last one. Thank you. Sincerely, Sugito Adi, Group General Manager
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The entire staff was incredibly friendly and helpful when I left souvenirs, which were carefully stored. Upon check-out in the morning, I requested a takeaway breakfast, and it was incredibly generous. The food was also delicious. My boss and I absolutely loved it.
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Accommodation's Reply
11 Nov 2025
Dear Mr. Sugeng Engjing, Best regards, Grand Mercure Malang Miramar Thank you for taking the time to leave your valuable review and rating regarding your stay with us. At Grand Mercure Malang Miramar, we are delighted that you had a great experience during your stay with us. We are so glad to hear that you were impressed with your valuable rating or review. We are sure that this will serve as an inspiration to all our staff to continuously improve the quality of our services. Thank you once again for sharing your experience and we hope that your next visit will be as good as the last one. Thank you. Best regards, Sugito Adi, Group General Manager
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k***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Overall, our stay at the Grand Mercure Mirama was very satisfying. We also enjoyed the Chinese food and Japanese (sushi) restaurants. This hotel prioritizes not only comfort but also health. All the staff were friendly, even the security and parking attendants were friendly. The hotel is spacious, with plenty of staff on hand to help us with any questions. The hotel room was clean and the facilities were excellent. We were generous with free mineral water, with four available. There was also pre-made tea, and complimentary fruit and snacks. The room and bathroom facilities were also very satisfying. As for the amenities outside the room, we only enjoyed the restaurant. There was a welcome drink at the cafe across the lobby, but we didn't take it because we were looking for food. So, we'll skip this review and move on to the restaurants. We went to the Indonesian restaurant (breakfast), the Japanese restaurant, and the Chinese restaurant. We understand that hotel restaurant food is usually smoother in flavor. This is just our opinion, and it may not be the same for others. Of the three, the Japanese restaurant was a bit lacking in my opinion. We tried the salmon sushi, but the salmon lacked flavor. Could it be that the salmon was sliced too thinly? The wasabi wasn't spicy enough. The ramen broth was too thick, making it difficult to stir. The Chinese food had a really good taste and texture. Moving on to the breakfast menu at the Indonesian restaurant, it was varied and delicious. The flavors weren't as strong as most Indonesian food, perhaps because hotels usually make the flavors smoother. If you stay here, you don't have to bother looking for East Javanese specialties; they have almost everything on the breakfast menu. Even the traditional cakes. If you come here, you must try them 😁 I love the traditional cake (I forgot the name), it's green, and it smells really good of leaves like suji or pandan leaves. The salad dressing is really delicious and the vegetables are fresh. The fruit juice is real, sugar-free. The sweetness comes from the fruit. Maybe an addition, some dishes are too smooth for Indonesian specialties, like rawon and Malang meatballs. So that it has a truly Indonesian flavor. ☺️👍
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Accommodation's Reply
01 Nov 2025
Dear Ms. Kea Sugueng Engjing, Best regards, Grand Mercure Malang Miramar Thank you for taking the time to leave your valuable review and rating regarding your stay with us. At Grand Mercure Malang Miramar, we are delighted that you had a great experience during your stay with us. We are so glad to know that you were impressed with your valuable rating or review. We are sure that this will serve as an inspiration to all our staff to continuously improve the quality of our services. Thank you once again for sharing your experience and we hope that your next visit will be as good as the last one. Thank you. Best regards, Sugito Adi, Group General Manager
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Verified Traveler
icon-origin-TRAVELOKA
8.8
/10
Reviewed 8 week(s) ago
Meal is good, staff friendly, and the room is clean and comfortable.
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Accommodation's Reply
01 Nov 2025
Dear Guest, Sugeng Enjing, Warmest Greeting from Grand Mercure Malang Mirama.. Thank you for trust and staying with us at Grand Mercure Malang Mirama. We very appreciate you taking the time to share your stay experience. We are pleased to hear that you enjoyed your stay with us. Your suggestions and advice are highly valuable to us for the continuous development and enhancement of our services. We will share this valuable information to all of our staff members, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Since We aim to consistently provide the best services to meet your expectations and those of all our guests. We look forward to welcoming you back soon. Thank You Sincerely, Sugito Adhi Cluster General Manager
Winarko
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
If you go to Malang city, you must stay here... very very nice and services
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Accommodation's Reply
01 Nov 2025
Dear Mr. Winargo and Mr. Sugen Engin, From all staff at Grand Mercure Malang, We sincerely thank you for sharing your valuable experience at Grand Mercure Malang. We are very glad that you all had a wonderful memory during your stay. We will take your valuable feedback to improve our services to motivate all staff to continuously improve our service quality. Thank you for sharing your experience. We sincerely appreciate your feedback. General Manager Sukit Adee
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R***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Staff are friendly and responsive to left behind items.
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Accommodation's Reply
08 Oct 2025
Dear R*a, Warmest greetings from Grand Mercure Malang Mirama. Thank you for taking the time to provide a valuable assessment and review regarding your experience with us at Grand Mercure Malang Mirama. It is very pleasing for us to know that you had a pleasant experience while with us. We always share and inform our team about your valuable assessment or review. We are sure that this will be a motivation for all our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience, and we hope that your next visit will be as good as your previous visit. Thank you. Sincerely, Sugito Adhi. Cluster General Manager.
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T***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
We were very satisfied with our staycation at the Grand Mercure, Malang. The entire team was friendly and ready to assist us with anything we needed. The check-in process was very fast, assisted by Ms. Dita. The room was very spacious and had a mountain view. Thank you, Grand Mirama, for making our anniversary so memorable 🥰
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Accommodation's Reply
08 Oct 2025
Dear T*y, Warmest greetings from Grand Mercure Malang Mirama. Thank you for taking the time to provide a valuable assessment and review regarding your experience with us at Grand Mercure Malang Mirama. It is very pleasing for us to know that you had a pleasant experience during your stay with us. We always share and inform our team about your valuable assessment or review. We are sure that this will be an encouragement for all our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience, and we hope that your next visit will be as good as your previous visit. Thank you. Sincerely, Sugito Adhi. Cluster General Manager
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Kunama
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Must remain friendly and there must be a room for smokers
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Accommodation's Reply
25 Sep 2025
Dear Kurnama S. Sugeng Enjing, Warmest greetings from Grand Mercure Malang Mirama. Thank you for taking the time to provide a valuable assessment and review regarding your experience with us at Grand Mercure Malang Mirama. It is very pleasing for us to know that you had a pleasant experience during your stay with us. We always share and inform our team about your valuable assessment or review. We are sure that this will be a motivation for all our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience, and we hope that your next visit will be as good as your previous visit. Thank you. Sincerely, Sugito Adhi, Cluster General Manager.
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T***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 14 week(s) ago
The staff is very friendly, the ambiance is very good, the bed is very comfortable & clean, the hotel design is nice. But unfortunately the check in time is not according to the time informed on Traveloka 14.00 but when I arrived on time at 14.00 I still had to wait +- 1 hour because the room was not ready, they said I could enter around 15.00; but when checking out it had to be on time at 12.00 the next day, maybe it could be more considered, thank you
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Accommodation's Reply
22 Sep 2025
Dear Mr. Sugeng Enjing, Warmest Greetings from Grand Mercure Malang Mirama. Thank you for taking the time to provide a valuable assessment and review regarding your experience with us, Grand Mercure Malang Mirama. It is very pleasing for us to know that you had a pleasant experience during your stay with us. We apologize that our room readiness did not meet your expectations, and we will continue to strive to ensure that the minimum check-in time of 2:00 PM is met for all our guests. This will be our special concern. We always share and inform our team about your valuable assessment or review. We are sure that this will be an encouragement for all our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience, and we hope that your next visit will be as good as your previous one. Thank you. Sincerely, Sugito Adhi, Cluster General Manager.
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Jeong H.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Ordered 1 large bed but was given 2 connecting beds, which is not very pleasant.
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Accommodation's Reply
22 Sep 2025
Dear Jeong H. Sugeng Enjing, Warmest greetings from Grand Mercure Malang Mirama. Thank you for taking the time to provide a valuable assessment and review regarding your experience with us at Grand Mercure Malang Mirama. It is very pleasing for us to know that you had a pleasant experience while with us. We apologize for any inconvenience caused regarding our bed type. We will pay attention and note it in the future because special reservations are greatly affected by our room availability upon arrival. We always share and inform our team about your valuable assessment or review. We are sure that this will be a motivation for all our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience, and we hope that your next visit will be as good as your previous visit. Thank you. Sincerely, Sugito Adhi, Cluster General Manager.
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Prank L.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Very child-friendly, besides being able to swim, there is an agenda for children to cook together.
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1 people find it helpful
Accommodation's Reply
22 Sep 2025
Dear Prank L. Sugeng Enjing, Warmest greetings from Grand Mercure Malang Mirama. Thank you for taking the time to provide a valuable assessment and review regarding your experience with us at Grand Mercure Malang Mirama. It is very pleasing for us to know that you had a pleasant experience during your stay with us. We always share and inform our team about your valuable assessment or review. We are sure that this will be a motivation for all our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience, and we hope that your next visit will be as good as your previous visit. Thank you. Sincerely, Sugito Adhi. Cluster General Manager.
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Hardjo S. L.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
We like the guest room. It is spacious and has a light color ambience, and the hotel staff are friendly.
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Accommodation's Reply
05 Sep 2025
Dear Hardjo S.L, Warmest Greeting from Grand Mercure Malang Mirama.. Thank you for trust and staying with us at Grand Mercure Malang Mirama. We very appreciate you taking the time to share your stay experience. We are pleased to hear that you enjoyed your stay with us. Your suggestions and advice are highly valuable to us for the continuous development and enhancement of our services. We will share this valuable information to all of our staff members, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Since We aim to consistently provide the best services to meet your expectations and those of all our guests. We look forward to welcoming you back soon. Thank You Sincerely, Sugito Adhi Cluster General Manager
D***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 15 week(s) ago
The ballroom connected to the hotel greatly facilitates mobility. The views inside and out of the room windows are beautiful.
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Accommodation's Reply
04 Sep 2025
Dear D*i, Sugeng Enjing,. Warm greetings from Grand Mercure Malang Mirama. Thank you for taking the time to provide a valuable review regarding your experience with us at Grand Mercure Malang Mirama. It is very pleasant for us to know that you had a pleasant experience while with us. We will share and share your valuable review with our team. We are sure that this will be an encouragement for all our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience, and we hope that your next visit will be as good as your previous visit. Thank you. Sincerely, Sugito Adhi. Cluster General Manager.
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Number of reviews per page
20
40