Horison Ultima Ratu Serang

Hotels
Preferred Partner Plus
8.4
/10
Very Good
3,853 reviews

What Guests Say About Their Stay

Distance To City Center (80)
Staff Friendliness (78)
Bedroom (65)
Taste (65)
F***y
10.0
/ 10
Selalu menjadi pilihan staycation bila berkunjung ke Kota Serang, kamar dingin, makanan enak, dan pelayanan staff hotel yang sangat ramah dan helpful.
Elan P.
9.1
/ 10
Spend night in this hotel with my family, all experiences is wonderful. If you want a feel great hospitality service in downtown Serang (Banten Province capitol), you should come to this hotel. Starting from security, doorman, front office, they welcome you with warm greeting. No need to worries for healthy protocol, this hotel follow the rules. I have to mention Mr. Nurman from reception, he follow up my request regarding hot water issue immediately without any reasons. And also Ms. Intan & Ms. Sofia, always greet me by name during my stay, which is amazing. A lot of variety of food during breakfast, one of the best selling point from this hotel, and f&b crew is very attentive to the guest. From the greeter who registers (sorry Miss, really forget your name), food stall crew, service crew, they go extra mile to give the best service to the guest. Swimming pool, gym & spa also available in this hotel. Definitely will comeback to this hotel & highly recommended if you want to feel best hotel service in Serang. Minor thing is?: room facility.️. Furniture inside the room, is very old, stained at sofa, torn curtain and AC not working well. Maybe need renovation for all that things. Sorry for 4 stars review. Maybe after change all furniture & room facility, I wil give 5 stars review. Overall staying in this hotel is wonderful because of outstanding service from the crew to the guest. Keep the good work. Thank You.
Dika
9.7
/ 10
I feel so comfortable in this hotel. The people are very friendly and served us very well. Good job I want to go there again. Thank you
Fifin
10.0
/ 10
The room was awesome, comfy, got a pool view from the 5th floor.
Mukti N.
10.0
/ 10
The hotel staff is friendly, the service is good, the rooms are nice and spacious, the location is strategic, there are lots of culinary options, the breakfast is delicious and varied, it's really cool.
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In the Area
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Jl KH Abdul Hadi No 66, Serang City Center, Serang, Banten, Indonesia, 42117

Main Facilities

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This accommodation offers:
Outdoor pool
Poolside bar
Bar
Swimming pool
Laundry service
Fitness center
Restaurant
Luggage storage
Elevator
Fitness center
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
Staying at Horison Ultima Ratu Serang is a good choice when you are visiting Serang City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Horison Ultima Ratu Serang

Jl KH Abdul Hadi No 66, Serang City Center, Serang, Banten, Indonesia, 42117
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Lobby Horison Ultima Ratu Serang
Lobby 2 Horison Ultima Ratu Serang

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Horison Ultima Ratu Serang Rates per Night

Looking for the best Horison Ultima Ratu Serang hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking! Horison Ultima Ratu Serang room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Horison Ultima Ratu Serang Location & Address

Horison Ultima Ratu Serang is located at Jl KH Abdul Hadi No 66, Pusat Kota Serang, Serang, Banten, Indonesia, 42117. It's situated in the Serang area of Indonesia, known for its vibrant atmosphere. The hotel is approximately 3 km from the city center.

How to go to Horison Ultima Ratu Serang from Airport

Looking for the best way to get to Horison Ultima Ratu Serang from Soekarno-Hatta International Airport (CGK)? Here are a few options to consider for your hotel transfer from the airport to the hotel.
  • Taxi (Most Direct):

    A taxi is the most straightforward option. You can easily find a taxi at the airport. The journey to Horison Ultima Ratu Serang typically takes around 1.5 to 2 hours, depending on traffic conditions.
  • Ride Hailing (Convenient):

    Ride Hailing services are readily available at Soekarno-Hatta International Airport. This can be a convenient option, especially if you're familiar with using such apps. The travel time is similar to a taxi.
  • Airport Bus (Budget-Friendly):

    DAMRI buses operate from the airport to various destinations in Jakarta and surrounding areas. You would need to take a bus to a point closer to Serang and then continue your journey by taxi or Ride Hailing. This is the most affordable option but also the most time-consuming.
  • Private Airport Transfer (Pre-Booked Comfort):

    You can pre-book a private airport transfer service. This ensures a comfortable and hassle-free journey directly to your hotel.
Tips: For the most convenient route, consider a taxi or Ride Hailing, especially if you have luggage. If you're on a budget and have plenty of time, the airport bus is a viable option.

Horison Ultima Ratu Serang Reviews & Summary

Want to know all about hotel Horison Ultima Ratu Serang before you book? Reading hotel reviews can give you a great insight into what to expect during your stay. Guests consistently praise the hotel for its comfortable accommodations and excellent service. One of the standout features of Horison Ultima Ratu Serang is its rooftop pool, offering stunning views of the city. The hotel also boasts a well-equipped fitness center and a relaxing spa. Many guests appreciate the hotel's central location, making it easy to explore the city's attractions. Here's what one happy guest had to say: "The staff were incredibly friendly and helpful, the room was spacious and clean, and the rooftop pool was a definite highlight. I would highly recommend this hotel to anyone visiting Serang!"

Horison Ultima Ratu Serang Room Types Available

Choosing the right hotel room type can make all the difference in your stay. Horison Ultima Ratu Serang offers a variety of categories of hotel rooms to suit different needs and preferences. Here's a breakdown of the different hotel bedroom types available:
  • Deluxe Room:

    These rooms offer comfortable accommodation with a choice of a king-size bed or twin beds. Non-smoking rooms are available.
  • Executive Room:

    Slightly larger than the Deluxe Rooms, the Executive Rooms offer extra space and enhanced amenities. Some rooms have bathtubs.
  • Suite:

    The Suites provide a separate living area and bedroom, offering ample space and privacy.
  • Family Room:

    Designed for families, these rooms typically feature multiple beds or connecting rooms.
Horison Ultima Ratu Serang does not specify pet-friendly policies or additional charges. It's best to confirm directly with the hotel.

Hotel Facilities in Horison Ultima Ratu Serang

Looking for a hotel with great hotel amenities? Horison Ultima Ratu Serang offers a range of hotel facilities to ensure a comfortable and enjoyable stay for all guests.
  • Swimming Pool:

    Take a dip in the hotel's swimming pool, perfect for a refreshing swim.
  • Fitness Center:

    Stay active during your stay with the hotel's well-equipped fitness center.
  • Spa:

    Relax and rejuvenate at the hotel's spa, offering a variety of treatments.
  • Restaurant:

    Enjoy delicious meals at the hotel's restaurant, serving a range of local and international cuisine.
  • Meeting Rooms:

    The hotel offers meeting rooms for business travelers.
  • Kids' Club:

    A dedicated space for children to play and have fun.
Operating hours for the pool, fitness center, and spa typically range from 7:00 AM to 9:00 PM, but it's best to confirm with the hotel. Some facilities may have extra fees.

Hotel Buffet or Restaurant/Cafe in Horison Ultima Ratu Serang

Craving a delicious meal or a relaxing coffee during your stay? Horison Ultima Ratu Serang has you covered with its hotel restaurant and cafe options. Here's what you can expect:
  • Malabar Coffee Shop:

    Enjoy a variety of coffee, tea, and light snacks in a relaxed setting.
  • Sangkuriang Restaurant:

    This restaurant offers a buffet breakfast and a la carte dining for lunch and dinner, featuring Indonesian and international cuisine. Prices for the buffet are approximately SGD 20 per person.
Sangkuriang Restaurant is known for its signature dish, Nasi Liwet, a traditional Indonesian rice dish cooked with coconut milk and spices.

Horison Ultima Ratu Serang Airport pickups and How to Book

Need a convenient hotel to airport transfer? Horison Ultima Ratu Serang offers airport pick-up services to make your arrival and departure as smooth as possible. To book an airport pick-up, contact the hotel directly at least 24 hours in advance. Provide your flight details, including arrival time and flight number. The hotel will arrange for a driver to meet you at the airport.

Nearby MRT Station & Bus Stops

Navigating Serang using public transport is relatively straightforward. While Serang doesn't have an MRT system, there are several nearby bus stops that can connect you to different parts of the city.
  • Terminal Pakupatan Bus Stop:

    This is the main bus terminal in Serang, located approximately 5 km from Horison Ultima Ratu Serang.
  • Jl. Veteran Bus Stop:

    Located on Jalan Veteran, this bus stop is about 1 km from the hotel.
To use the public buses, you can purchase a prepaid card from convenience stores or bus terminals. Cash payments are also accepted on some buses.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities to keep the whole family entertained? Serang and its surrounding areas offer a variety of nearby places to go that are perfect for a family day out. Here are a few ideas for nearby sightseeing places:
  • Water World Citraland Puri Serang (5 km):

    A fun water park with slides and pools for all ages. Entry price is approximately SGD 15 per person.
  • Alun-Alun Kota Serang (3 km):

    The city's main square, a great place for a stroll and to experience local life. Free entry.
  • Pantai Gopek (20 km):

    A nearby beach where you can relax and enjoy the sea breeze. Entry is approximately SGD 2.
  • Tasikardi Lake (15 km):

    A scenic lake offering boat rides and beautiful views. Entry is approximately SGD 3.
  • Banten Lama Historical Site (10 km):

    Explore the ruins of the old Banten Sultanate, a fascinating historical site. Entry is approximately SGD 5.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Horison Ultima Ratu Serang (Serang)

Exploring the local food scene is a must when visiting Serang! There are plenty of nearby dining options, from cafes and restaurants to local street food vendors. Here are a few recommendations:

Cafes/Restaurants:

  • Excelso Cafe:

    A popular coffee chain serving a variety of coffee drinks, pastries, and light meals.
  • Pizza Hut:

    A familiar option for pizza lovers.
  • RM Pondok Lesehan:

    A local restaurant serving traditional Indonesian dishes in a relaxed setting.

Local Street Food:

  • Sate Bandeng:

    Grilled milkfish marinated in spices.
  • Nasi Goreng:

    Indonesian fried rice.
  • Mie Ayam:

    Chicken noodle soup.
  • Ketoprak:

    A vegetarian dish made with tofu, rice noodles, and peanut sauce.
  • Martabak:

    A sweet or savory pancake.

Shopping places near Horison Ultima Ratu Serang (Serang)

Need to indulge in some retail therapy? There are several shops near me and nearby shopping options in and around Serang. Here are a few places to check out:
  • Mall of Serang:

    A modern shopping mall with a variety of stores, restaurants, and entertainment options.
  • Ramayana Department Store:

    A department store offering a range of clothing, accessories, and household goods.
  • Pasar Rau:

    A traditional market where you can find fresh produce, local snacks, and souvenirs.

Other Places to Stay Near Horison Ultima Ratu Serang

Looking for alternative accommodations? Here are some other hotels nearby to consider:

Luxury/5–6 star hotels nearby:

  • There are no 5 or 6-star hotels in Serang. The closest options would be in Jakarta.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-star hotels nearby:

  • Le Dian Hotel & Cottages Serang:

    Offers comfortable rooms and a range of facilities.
  • Flamingo Hotel Serang:

    A modern hotel with a convenient location.
  • Mambruk Anyer Hotel:

    Located near the beach, offering a relaxing getaway.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-star hotels nearby:

  • Horison Express Serang:

    A budget-friendly option with essential amenities.
  • OYO 91287 Wisma Syariah Annisa:

    A simple and affordable guesthouse.
  • RedDoorz near Alun Alun Serang:

    Offers basic accommodation at a low price.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Ready to book your stay in Serang? With its comfortable accommodations, convenient location, and excellent facilities, Horison Ultima Ratu Serang is a great choice for both business and leisure travelers. Don't miss out on the hotel availability and book your room booking today! Whether you're looking for a relaxing getaway or a productive business trip, Serang has something to offer everyone. Make your hotel reservations now and experience the best of Indonesian hospitality. book cheap hotels in Indonesia cheap hotels nearby

All facilities in Horison Ultima Ratu Serang

Bar, Cafe and Lounge Horison Ultima Ratu Serang
Bar, Cafe and Lounge
Swimming Pool Horison Ultima Ratu Serang
Swimming Pool
Entertainment Facility Horison Ultima Ratu Serang
Entertainment Facility
Lobby Horison Ultima Ratu Serang
Lobby
Exterior Horison Ultima Ratu Serang
Exterior

Public Facilities

  • Coffee/tea in lobby
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Things to Do

  • Fitness center
  • Massage
  • Outdoor pool
  • Spa

General

  • AC
  • Heater
  • Non-smoking room
  • Swimming pool

In-room Facilities

  • Cable TV
  • Desk
  • Shower
  • TV

Hotel Services

  • Concierge
  • 24-hour Receptionist
  • Laundry service
  • Luggage storage

Food and Drinks

  • Bar
  • Poolside bar

Connectivity

  • LAN Internet
  • Free WiFi

Accessibilty

  • Disabled access friendly
  • Wheelchair accessible

Business Facilities

  • Business center
  • Meeting facilities

Transportation

  • Valet parking

Nearby Facilities

  • ATM/Banking

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Horison Ultima Ratu Serang

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

Additional Policy

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

General Information

Popular Facilities
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Horison Ultima Ratu Serang
93
Number of floors in Horison Ultima Ratu Serang
5
Another facilities in Horison Ultima Ratu Serang
Coffee/tea in lobby, Coffee shop, Elevator, 24-hour room service, Restaurant

Frequently asked question in Horison Ultima Ratu Serang

What is normal check-in & check-out time at Horison Ultima Ratu Serang?
The standard check-in time at Horison Ultima Ratu Serang is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Horison Ultima Ratu Serang provide breakfast?
Yes, Horison Ultima Ratu Serang provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Horison Ultima Ratu Serang
Horison Ultima Ratu Serang has a 4.0-star rating.
How many floors does Horison Ultima Ratu Serang have?
Horison Ultima Ratu Serang has 5.
How many rooms are available at Horison Ultima Ratu Serang
Horison Ultima Ratu Serang has 93.
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More Reviews from Other Guests in Horison Ultima Ratu Serang

8.4
Very Good
From 3,853 reviews
Provided by travelers on
Cleanliness

8.3

Room Comfort

8.3

Meal

8.3

Location

8.5

Service and Facilites

8.4

People often mention about Horison Ultima Ratu Serang
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Traveler Reviews Horison Ultima Ratu Serang

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20
40
Customer reviews
F***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.3
/10
Reviewed 2 day(s) ago
The WiFi is very bad, the hotel is just ordinary, when I wanted to check in it was already 2 o'clock and when I proposed, they said he wasn't ready yet
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Accommodation's Reply
31 Oct 2025
Dear F*n, Best regards from Horison Ultima Ratu Serang Thank you for taking the time to share your feedback regarding your stay at Horison Ultima Ratu Serang. We are sorry that you experienced issues with the Wi-Fi signal and that the room was not ready when you checked in, and we fully understand your disappointment. We apologize for the inconvenience. We have discussed your valuable feedback with the relevant department to ensure that this does not happen again in the future. We sincerely hope to welcome you back again and we are sure that your next visit will be even better. Sincerely, Dede Fahroji, General Manager
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ratu u. r.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Arrived before check-in time. Because the room was ready so you can move in straight away. The room is large, twin beds can be combined if requested. Toothbrush, soap, shampoo are standard. The room door is a bit loose, but it's okay, it's still safe. The TV is not smart, there are few channels, maybe because you chose a standard room. There is a swimming pool for children and adults. Incidentally, I booked a room without breakfast so I can't review it. There are many food vendors around the hotel, it's very easy if you want to buy snacks. Weekends can get a price of around 500 without breakfast. So far so good 👍
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Accommodation's Reply
22 Oct 2025
Dear Mr. Ratu U.R., Warmest regards from Horison Ultima Ratu Serang Thank you for taking the time to capture your impressions and share your experience during your stay at Horison Ultima Ratu Serang. It is our responsibility to continuously improve our services and products to ensure the satisfaction of all our guests who stay at Horison Ultima Ratu Serang. We sincerely hope to welcome you back to stay with us again in the future. Best regards, Dede Fahruroji, General Manager
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D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.9
/10
Reviewed 3 week(s) ago
Pay more attention to the cleanliness of the food served. I found a vegetable lontong dish in one of the dishes that I didn't eat. Quality control ensures the food is safe and clean.
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Accommodation's Reply
22 Oct 2025
Dear Directors, It is with great pleasure that we extend our warmest wishes to Horison Ultima Ratu Serang. Thank you for visiting Horison Ultima Ratu Serang. We are sorry that you enjoyed our Lontong Sayul (Rice Cake) and we fully understand your disappointment. We apologize for any inconvenience this may have caused. We have conveyed your valuable feedback to the relevant department and are taking steps to prevent this from happening again. We would be grateful if you would have the opportunity to return to our hotel. We hope that your next visit will be even more pleasant. Thank you, General Manager Dedefa Lodge
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B***y
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Comfortable and close to the city center, thank you for staying here for 8 nights.
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Accommodation's Reply
03 Oct 2025
Dear Mr./Mrs. B*y, Warmest Greetings from Horison Ultima Ratu Serang. Thank you for taking the time to express your appreciation and share your experience during your stay at Horison Ultima Ratu Serang. It is our responsibility to continuously improve our services and products for the satisfaction of all guests who stay at Horison Ultima Ratu Serang. We always look forward to welcoming you back to stay with us in the future. Best regards, Dede Fahruroji. General Manager
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R***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Ok for business trip, complete and delicious breakfast.
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Accommodation's Reply
26 Sep 2025
Dear Mr./Mrs. R*i, Warmest greetings from Horison Ultima Ratu Serang. Thank you for taking the time to express your appreciation and share your experience during your stay at Horison Ultima Ratu Serang. It is our responsibility to continuously improve our services and products for the satisfaction of all our guests. We look forward to welcoming you back to stay with us in the future. Best regards, Dede Fahruroji, General Manager
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
For large-scale events, the hotel facilities are adequate, the ballroom is quite large, and the yard is also spacious.
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Accommodation's Reply
20 Sep 2025
Dear Sir/Madam, Warmest Greetings from Horison Ultima Ratu Serang. Thank you for taking the time to express your appreciation and share your experience during your stay at Horison Ultima Ratu Serang. It is our responsibility to continuously improve our services and products to ensure the satisfaction of all our guests. We look forward to welcoming you back to stay with us in the future. Best regards, Dede Fahruroji, General Manager
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R***a
icon-Business
Business
icon-origin-TRAVELOKA
8.3
/10
Reviewed 8 week(s) ago
There are lots of mosquitoes. And the room is a bit dark/dim."
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Accommodation's Reply
11 Sep 2025
Dear valued guest, Warmest greetings from Horison Ultima Ratu Serang. Thank you for taking the time to share your experience during your stay at Horison Ultima Ratu Serang. We apologize for the inconvenience caused by mosquitoes and the rather dark room lighting. It is our responsibility to always improve our services and products continuously for the satisfaction of all guests who stay at Horison Ultima Ratu Serang. We always look forward to welcoming you back to stay with us in the future. Best regards, Horison Ultima Ratu Serang Management.
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Z***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
Strategic location, friendly staff, asked to change rooms because the AC was not cold, it was immediately followed up
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Accommodation's Reply
12 Sep 2025
Dear Mr. / Mrs. Z*a, Warm greetings from Horison Ultima Ratu Serang. Thank you for taking the time to provide a review of your visit to Horison Ultima Ratu Serang. We regret that you experienced discomfort during your stay due to technical issues with the AC and we fully understand your disappointment, therefore we apologize for this inconvenience. We have discussed your valuable input with the relevant Department, so that a similar incident will not happen again in the future. We always look forward to your return and we assure you that your next visit will be even better. Best regards, Horison Ultima Ratu Serang Management
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S***i
icon-Staycation
Staycation
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9.7
/10
Reviewed 9 week(s) ago
Wow, it's so comfortable, I definitely want to come here every weekend.
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Accommodation's Reply
12 Sep 2025
Dear Mr./Ms. S*i, Warmest Greetings from Horison Ultima Ratu Serang. Thank you for taking the time to express your appreciation and share your experience during your stay at Horison Ultima Ratu Serang. It is our responsibility to continuously improve our services and products for the satisfaction of all guests who stay at Horison Ultima Ratu Serang. We always look forward to welcoming you back to stay with us in the future. Best regards, Horison Ultima Ratu Serang Management
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r***a
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The staff informed me that the lights inside the car cabin were on and helped me turn them off without me having to get out of the room.
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1 people find it helpful
Accommodation's Reply
12 Sep 2025
Dear Mr./Mrs. r*a, Warmest greetings from Horison Ultima Ratu Serang. Thank you for taking the time to express your appreciation and share your experience during your stay at Horison Ultima Ratu Serang. It is our responsibility to continuously improve our services and products for the satisfaction of all guests who stay at Horison Ultima Ratu Serang. We always look forward to welcoming you back to stay with us in the future. Best regards, Horison Ultima Ratu Serang Management
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Mukti N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The hotel staff is friendly, the service is good, the rooms are nice and spacious, the location is strategic, there are lots of culinary options, the breakfast is delicious and varied, it's really cool.
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Accommodation's Reply
12 Sep 2025
Dear Mr. Mukti N, Warmest greetings from Horison Ultima Ratu Serang. Thank you for taking the time to express your appreciation and share your experience during your stay at Horison Ultima Ratu Serang. It is our responsibility to continuously improve our services and products for the satisfaction of all guests who stay at Horison Ultima Ratu Serang. We always look forward to welcoming you back to stay with us in the future. Best regards, Horison Ultima Ratu Serang Management
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S***a
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
The service is top-notch, and the room facilities could be upgraded. When I stayed, the door locked itself, requiring a hotel employee to break it open. The hot shower automatically heats up, perfect for the rainy season. The temperature cannot be adjusted. But overall, it's still worth a return visit.
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Accommodation's Reply
19 Aug 2025
Dear our valued guests, Warmest greetings from Horison Ultima Ratu Serang. Thank you for taking the time to express your appreciation and share your experience during your stay at Horison Ultima Ratu Serang. It is our responsibility to continuously improve our services and products for the satisfaction of all our guests. We look forward to welcoming you back to stay with us in the future. Best regards, Rully Herlambang, General Manager
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A***a
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 13 week(s) ago
The breakfast is very salty, the snacks are not bad
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Accommodation's Reply
19 Aug 2025
Dear our valued guests, Warmest greetings from Horison Ultima Ratu Serang. Thank you for taking the time to express your appreciation and share your experience during your stay at Horison Ultima Ratu Serang. It is our responsibility to continuously improve our services and products for the satisfaction of all our guests. We look forward to welcoming you back to stay with us in the future. Best regards, Rully Herlambang, General Manager
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D***r
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
I stay here quite often. If it's frequent, it's a good fit, right? But yesterday, there was a slight omission. There weren't any towels in the room, so I had to ask for them. But my phone was dead, so I had to go down to the front desk to ask for them.
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Accommodation's Reply
19 Aug 2025
Dear our valued guests, Warmest greetings from Horison Ultima Ratu Serang. Thank you for taking the time to express your appreciation and share your experience during your stay at Horison Ultima Ratu Serang. It is our responsibility to continuously improve our services and products for the satisfaction of all our guests. We look forward to welcoming you back to stay with us in the future. Best regards, Rully Herlambang, General Manager
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T***9
icon-origin-TRAVELOKA
9.7
/10
Reviewed 14 week(s) ago
For the room I got yesterday, the AC wasn't cold and the corridor to the room couldn't be given a carpet. Please improve guest comfort.
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Accommodation's Reply
19 Aug 2025
Dear our valued guests, Warmest greetings from Horison Ultima Ratu Serang. Thank you for taking the time to express your appreciation and share your experience during your stay at Horison Ultima Ratu Serang. It is our responsibility to continuously improve our services and products for the satisfaction of all our guests. We look forward to welcoming you back to stay with us in the future. Best regards, Rully Herlambang, General Manager
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Nadia A. H. w.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 14 week(s) ago
Child-friendly hotel Quite a few variations Tastes delicious
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Accommodation's Reply
19 Aug 2025
Dear Ms. Nadia A. H. W, Warmest Greetings from Horison Ultima Ratu Serang. Thank you for taking the time to express your appreciation and share your experience during your stay at Horison Ultima Ratu Serang. It is our responsibility to continuously improve our services and products for the satisfaction of all guests who stay at Horison Ultima Ratu Serang. We always look forward to welcoming you back to stay with us in the future. Best regards, Rully Herlambang. General Manager
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A***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
The parking staff who are standing by outside the road are not very friendly.
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Accommodation's Reply
19 Aug 2025
Dear our valued guests, Warmest greetings from Horison Ultima Ratu Serang. Thank you for taking the time to express your appreciation and share your experience during your stay at Horison Ultima Ratu Serang. It is our responsibility to continuously improve our services and products for the satisfaction of all our guests. We look forward to welcoming you back to stay with us in the future. Best regards, Rully Herlambang, General Manager
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D***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
The breakfast menu is very varied and delicious. The rooms, including the bathrooms, are very clean.
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Accommodation's Reply
19 Jul 2025
Dear our valued guests, Warmest greetings from Horison Ultima Ratu Serang. Thank you for taking the time to express your appreciation and share your experience during your stay at Horison Ultima Ratu Serang. It is our responsibility to continuously improve our services and products for the satisfaction of all our guests. We look forward to welcoming you back to stay with us in the future. Best regards, Rully Herlambang, General Manager
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I***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 16 week(s) ago
Overall it was good, the staff was very friendly, it was just that the TV was too small and the broadcast was too small. The two nights I stayed there, every time around 12 o'clock, the wifi would definitely turn off & the wifi couldn't connect during the two nights I stayed there.
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Accommodation's Reply
16 Jul 2025
Dear our valued guest, Warmest greetings from Horison Ultima Ratu Serang. Thank you for taking the time to express your appreciation and share your experience during your stay at Horison Ultima Ratu Serang. It is our responsibility to continuously improve our services and products for the satisfaction of all our guests. We look forward to welcoming you back to stay with us in the future. Best regards, Nando Febri Hariyanto, Front Office Manager
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A***g
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 16 week(s) ago
Hotel in the city center. Clean swimming pool. Good service.
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Accommodation's Reply
16 Jul 2025
Dear our valued guest, Warmest greetings from Horison Ultima Ratu Serang. Thank you for taking the time to express your appreciation and share your experience during your stay at Horison Ultima Ratu Serang. It is our responsibility to continuously improve our services and products for the satisfaction of all our guests. We look forward to welcoming you back to stay with us in the future. Best regards, Nando Febri Hariyanto, Front Office Manager
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Exterior 4 Horison Ultima Ratu Serang

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8.4
Very Good
From 3,853 reviews
Provided by travelers on
Cleanliness

8.3

Room Comfort

8.3

Meal

8.3

Location

8.5

Service and Facilites

8.4

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Traveler Reviews Horison Ultima Ratu Serang

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40
Customer reviews
F***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.3
/10
Reviewed 2 day(s) ago
The WiFi is very bad, the hotel is just ordinary, when I wanted to check in it was already 2 o'clock and when I proposed, they said he wasn't ready yet
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Accommodation's Reply
31 Oct 2025
Dear F*n, Best regards from Horison Ultima Ratu Serang Thank you for taking the time to share your feedback regarding your stay at Horison Ultima Ratu Serang. We are sorry that you experienced issues with the Wi-Fi signal and that the room was not ready when you checked in, and we fully understand your disappointment. We apologize for the inconvenience. We have discussed your valuable feedback with the relevant department to ensure that this does not happen again in the future. We sincerely hope to welcome you back again and we are sure that your next visit will be even better. Sincerely, Dede Fahroji, General Manager
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ratu u. r.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Arrived before check-in time. Because the room was ready so you can move in straight away. The room is large, twin beds can be combined if requested. Toothbrush, soap, shampoo are standard. The room door is a bit loose, but it's okay, it's still safe. The TV is not smart, there are few channels, maybe because you chose a standard room. There is a swimming pool for children and adults. Incidentally, I booked a room without breakfast so I can't review it. There are many food vendors around the hotel, it's very easy if you want to buy snacks. Weekends can get a price of around 500 without breakfast. So far so good 👍
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Accommodation's Reply
22 Oct 2025
Dear Mr. Ratu U.R., Warmest regards from Horison Ultima Ratu Serang Thank you for taking the time to capture your impressions and share your experience during your stay at Horison Ultima Ratu Serang. It is our responsibility to continuously improve our services and products to ensure the satisfaction of all our guests who stay at Horison Ultima Ratu Serang. We sincerely hope to welcome you back to stay with us again in the future. Best regards, Dede Fahruroji, General Manager
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D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.9
/10
Reviewed 3 week(s) ago
Pay more attention to the cleanliness of the food served. I found a vegetable lontong dish in one of the dishes that I didn't eat. Quality control ensures the food is safe and clean.
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Accommodation's Reply
22 Oct 2025
Dear Directors, It is with great pleasure that we extend our warmest wishes to Horison Ultima Ratu Serang. Thank you for visiting Horison Ultima Ratu Serang. We are sorry that you enjoyed our Lontong Sayul (Rice Cake) and we fully understand your disappointment. We apologize for any inconvenience this may have caused. We have conveyed your valuable feedback to the relevant department and are taking steps to prevent this from happening again. We would be grateful if you would have the opportunity to return to our hotel. We hope that your next visit will be even more pleasant. Thank you, General Manager Dedefa Lodge
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B***y
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Comfortable and close to the city center, thank you for staying here for 8 nights.
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Accommodation's Reply
03 Oct 2025
Dear Mr./Mrs. B*y, Warmest Greetings from Horison Ultima Ratu Serang. Thank you for taking the time to express your appreciation and share your experience during your stay at Horison Ultima Ratu Serang. It is our responsibility to continuously improve our services and products for the satisfaction of all guests who stay at Horison Ultima Ratu Serang. We always look forward to welcoming you back to stay with us in the future. Best regards, Dede Fahruroji. General Manager
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R***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Ok for business trip, complete and delicious breakfast.
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Accommodation's Reply
26 Sep 2025
Dear Mr./Mrs. R*i, Warmest greetings from Horison Ultima Ratu Serang. Thank you for taking the time to express your appreciation and share your experience during your stay at Horison Ultima Ratu Serang. It is our responsibility to continuously improve our services and products for the satisfaction of all our guests. We look forward to welcoming you back to stay with us in the future. Best regards, Dede Fahruroji, General Manager
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
For large-scale events, the hotel facilities are adequate, the ballroom is quite large, and the yard is also spacious.
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1 people find it helpful
Accommodation's Reply
20 Sep 2025
Dear Sir/Madam, Warmest Greetings from Horison Ultima Ratu Serang. Thank you for taking the time to express your appreciation and share your experience during your stay at Horison Ultima Ratu Serang. It is our responsibility to continuously improve our services and products to ensure the satisfaction of all our guests. We look forward to welcoming you back to stay with us in the future. Best regards, Dede Fahruroji, General Manager
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R***a
icon-Business
Business
icon-origin-TRAVELOKA
8.3
/10
Reviewed 8 week(s) ago
There are lots of mosquitoes. And the room is a bit dark/dim."
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Accommodation's Reply
11 Sep 2025
Dear valued guest, Warmest greetings from Horison Ultima Ratu Serang. Thank you for taking the time to share your experience during your stay at Horison Ultima Ratu Serang. We apologize for the inconvenience caused by mosquitoes and the rather dark room lighting. It is our responsibility to always improve our services and products continuously for the satisfaction of all guests who stay at Horison Ultima Ratu Serang. We always look forward to welcoming you back to stay with us in the future. Best regards, Horison Ultima Ratu Serang Management.
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Z***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
Strategic location, friendly staff, asked to change rooms because the AC was not cold, it was immediately followed up
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Accommodation's Reply
12 Sep 2025
Dear Mr. / Mrs. Z*a, Warm greetings from Horison Ultima Ratu Serang. Thank you for taking the time to provide a review of your visit to Horison Ultima Ratu Serang. We regret that you experienced discomfort during your stay due to technical issues with the AC and we fully understand your disappointment, therefore we apologize for this inconvenience. We have discussed your valuable input with the relevant Department, so that a similar incident will not happen again in the future. We always look forward to your return and we assure you that your next visit will be even better. Best regards, Horison Ultima Ratu Serang Management
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S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
Wow, it's so comfortable, I definitely want to come here every weekend.
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Accommodation's Reply
12 Sep 2025
Dear Mr./Ms. S*i, Warmest Greetings from Horison Ultima Ratu Serang. Thank you for taking the time to express your appreciation and share your experience during your stay at Horison Ultima Ratu Serang. It is our responsibility to continuously improve our services and products for the satisfaction of all guests who stay at Horison Ultima Ratu Serang. We always look forward to welcoming you back to stay with us in the future. Best regards, Horison Ultima Ratu Serang Management
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r***a
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The staff informed me that the lights inside the car cabin were on and helped me turn them off without me having to get out of the room.
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1 people find it helpful
Accommodation's Reply
12 Sep 2025
Dear Mr./Mrs. r*a, Warmest greetings from Horison Ultima Ratu Serang. Thank you for taking the time to express your appreciation and share your experience during your stay at Horison Ultima Ratu Serang. It is our responsibility to continuously improve our services and products for the satisfaction of all guests who stay at Horison Ultima Ratu Serang. We always look forward to welcoming you back to stay with us in the future. Best regards, Horison Ultima Ratu Serang Management
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Mukti N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The hotel staff is friendly, the service is good, the rooms are nice and spacious, the location is strategic, there are lots of culinary options, the breakfast is delicious and varied, it's really cool.
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Accommodation's Reply
12 Sep 2025
Dear Mr. Mukti N, Warmest greetings from Horison Ultima Ratu Serang. Thank you for taking the time to express your appreciation and share your experience during your stay at Horison Ultima Ratu Serang. It is our responsibility to continuously improve our services and products for the satisfaction of all guests who stay at Horison Ultima Ratu Serang. We always look forward to welcoming you back to stay with us in the future. Best regards, Horison Ultima Ratu Serang Management
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S***a
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
The service is top-notch, and the room facilities could be upgraded. When I stayed, the door locked itself, requiring a hotel employee to break it open. The hot shower automatically heats up, perfect for the rainy season. The temperature cannot be adjusted. But overall, it's still worth a return visit.
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Accommodation's Reply
19 Aug 2025
Dear our valued guests, Warmest greetings from Horison Ultima Ratu Serang. Thank you for taking the time to express your appreciation and share your experience during your stay at Horison Ultima Ratu Serang. It is our responsibility to continuously improve our services and products for the satisfaction of all our guests. We look forward to welcoming you back to stay with us in the future. Best regards, Rully Herlambang, General Manager
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A***a
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 13 week(s) ago
The breakfast is very salty, the snacks are not bad
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Accommodation's Reply
19 Aug 2025
Dear our valued guests, Warmest greetings from Horison Ultima Ratu Serang. Thank you for taking the time to express your appreciation and share your experience during your stay at Horison Ultima Ratu Serang. It is our responsibility to continuously improve our services and products for the satisfaction of all our guests. We look forward to welcoming you back to stay with us in the future. Best regards, Rully Herlambang, General Manager
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D***r
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
I stay here quite often. If it's frequent, it's a good fit, right? But yesterday, there was a slight omission. There weren't any towels in the room, so I had to ask for them. But my phone was dead, so I had to go down to the front desk to ask for them.
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1 people find it helpful
Accommodation's Reply
19 Aug 2025
Dear our valued guests, Warmest greetings from Horison Ultima Ratu Serang. Thank you for taking the time to express your appreciation and share your experience during your stay at Horison Ultima Ratu Serang. It is our responsibility to continuously improve our services and products for the satisfaction of all our guests. We look forward to welcoming you back to stay with us in the future. Best regards, Rully Herlambang, General Manager
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T***9
icon-origin-TRAVELOKA
9.7
/10
Reviewed 14 week(s) ago
For the room I got yesterday, the AC wasn't cold and the corridor to the room couldn't be given a carpet. Please improve guest comfort.
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Accommodation's Reply
19 Aug 2025
Dear our valued guests, Warmest greetings from Horison Ultima Ratu Serang. Thank you for taking the time to express your appreciation and share your experience during your stay at Horison Ultima Ratu Serang. It is our responsibility to continuously improve our services and products for the satisfaction of all our guests. We look forward to welcoming you back to stay with us in the future. Best regards, Rully Herlambang, General Manager
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Nadia A. H. w.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 14 week(s) ago
Child-friendly hotel Quite a few variations Tastes delicious
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Accommodation's Reply
19 Aug 2025
Dear Ms. Nadia A. H. W, Warmest Greetings from Horison Ultima Ratu Serang. Thank you for taking the time to express your appreciation and share your experience during your stay at Horison Ultima Ratu Serang. It is our responsibility to continuously improve our services and products for the satisfaction of all guests who stay at Horison Ultima Ratu Serang. We always look forward to welcoming you back to stay with us in the future. Best regards, Rully Herlambang. General Manager
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A***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
The parking staff who are standing by outside the road are not very friendly.
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Accommodation's Reply
19 Aug 2025
Dear our valued guests, Warmest greetings from Horison Ultima Ratu Serang. Thank you for taking the time to express your appreciation and share your experience during your stay at Horison Ultima Ratu Serang. It is our responsibility to continuously improve our services and products for the satisfaction of all our guests. We look forward to welcoming you back to stay with us in the future. Best regards, Rully Herlambang, General Manager
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D***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
The breakfast menu is very varied and delicious. The rooms, including the bathrooms, are very clean.
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Accommodation's Reply
19 Jul 2025
Dear our valued guests, Warmest greetings from Horison Ultima Ratu Serang. Thank you for taking the time to express your appreciation and share your experience during your stay at Horison Ultima Ratu Serang. It is our responsibility to continuously improve our services and products for the satisfaction of all our guests. We look forward to welcoming you back to stay with us in the future. Best regards, Rully Herlambang, General Manager
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I***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 16 week(s) ago
Overall it was good, the staff was very friendly, it was just that the TV was too small and the broadcast was too small. The two nights I stayed there, every time around 12 o'clock, the wifi would definitely turn off & the wifi couldn't connect during the two nights I stayed there.
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Accommodation's Reply
16 Jul 2025
Dear our valued guest, Warmest greetings from Horison Ultima Ratu Serang. Thank you for taking the time to express your appreciation and share your experience during your stay at Horison Ultima Ratu Serang. It is our responsibility to continuously improve our services and products for the satisfaction of all our guests. We look forward to welcoming you back to stay with us in the future. Best regards, Nando Febri Hariyanto, Front Office Manager
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A***g
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 16 week(s) ago
Hotel in the city center. Clean swimming pool. Good service.
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Accommodation's Reply
16 Jul 2025
Dear our valued guest, Warmest greetings from Horison Ultima Ratu Serang. Thank you for taking the time to express your appreciation and share your experience during your stay at Horison Ultima Ratu Serang. It is our responsibility to continuously improve our services and products for the satisfaction of all our guests. We look forward to welcoming you back to stay with us in the future. Best regards, Nando Febri Hariyanto, Front Office Manager
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