Sheraton Bali Kuta Resort

Hotels
8.8
/10
Very Good
1,871 reviews

What Guests Say About Their Stay

Staff Friendliness (22)
Hotel Area (21)
Surroundings (19)
Accessibility (19)
Pramita R. D. P.
9.7
/ 10
I love the location, very close to beachwalk They upgraded my room into beach view room and this is the best view that i've ever got in Bali. Early check in and check out also available. Recommended for family.
Chordiba Farmeidawati
10.0
/ 10
wow, Sheraton is amazing, I love stay at Sheraton, very very strategic hotel, very friendly staff, very recommended in room dining, next to the beachwalk to shop, spacious room and great view
I***N
10.0
/ 10
When my order of white rice arrived late, the chef immediately came over to apologize, even though it wasn't that late. Furthermore, since we were checking out that day, the chef offered me some bread for our travel supplies, along with drinks and iced coffee. 5-star service, an exceptionally good hotel and service.
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F***i
10.0
/ 10
The right choice to stay at Sheraton Bali, got an upgrade to a suite, the room was really cool, spacious with a sea view, got a complimentary cake for our wedding anniversary, the hotel staff were all friendly, the food was delicious, it was great. Thank you Sheraton 🥰🫶🏻
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E***a
10.0
/ 10
Our stay here was wonderful, especially when we were upgraded to an ocean suite. The view was stunning, the room was spacious, the food was varied, and the staff was very friendly and welcoming to children. We'll definitely be back 🥳
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In the Area
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Jalan Pantai Kuta, Kuta, Badung, Bali, Indonesia, 80361

Main Facilities

Read More
Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Sheraton Bali Kuta Resort is located in area / city Kuta. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Sheraton Bali Kuta Resort

Jalan Pantai Kuta, Kuta, Badung, Bali, Indonesia, 80361
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Sheraton Bali Kuta Resort Rates per Night

Sheraton Bali Kuta Resort room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best Sheraton Bali Kuta Resort hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Sheraton Bali Kuta Resort Location & Address

Sheraton Bali Kuta Resort is located at Jalan Pantai Kuta, Kuta, Badung, Bali, Indonesia, 80361. It's situated in the Kuta, Badung area of Indonesia, known for its vibrant nightlife and street food. The hotel is approximately 1 km from the city center.

How to go to Sheraton Bali Kuta Resort from Airport

Arriving at Ngurah Rai International Airport and wondering about the best way to get to Sheraton Bali Kuta Resort? Don't worry, there are several convenient options for your hotel transfer. Whether you're looking for speed, affordability, or comfort, here's a breakdown to help you choose.

  • Taxi (Most Direct):

    Taxis are readily available outside the airport terminals. This is the most direct option, taking approximately 15-20 minutes depending on traffic.
  • Ride Hailing (Convenient):

    Ride Hailing services are a popular choice. Simply book a ride through the app after collecting your luggage. The designated pick-up points are clearly marked at the airport.
  • Hotel Transfer (Hassle-Free):

    Many hotels, including Sheraton Bali Kuta Resort, offer airport transfer services. This is a hassle-free option, as a driver will be waiting for you upon arrival.
  • Public Bus (Most Affordable):

    The Trans Sarbagita bus operates from the airport to various locations in Bali. While the most affordable, it requires a transfer and may not be the most convenient with luggage.

Tips:

For the most convenient route, pre-book an airport transfer with Sheraton Bali Kuta Resort. This ensures a smooth and stress-free journey to the hotel, especially if you're arriving late at night or travelling with a lot of luggage.

Sheraton Bali Kuta Resort Reviews & Summary

Planning a trip to Bali and considering a stay at the Sheraton Bali Kuta Resort? Let's dive into what makes this hotel a popular choice for travellers. From its prime location to its top-notch amenities, there's a lot to love about this resort.

Guests consistently rave about the hotel's excellent location, right in the heart of Kuta and steps away from the beach. The stunning ocean views, especially from the rooftop pool, are another highlight. The friendly and attentive staff also receive high praise, making guests feel welcome and well-cared for. A standout feature is the hotel's family-friendly atmosphere, with a dedicated kids' club and a variety of activities for children.

Here's a snippet from a recent review: "Absolutely loved our stay at the Sheraton Bali Kuta Resort! The location was perfect, the staff were amazing, and the facilities were top-notch. We especially enjoyed the rooftop pool and the delicious breakfast buffet. Highly recommend!"

Sheraton Bali Kuta Resort Room Types Available

Choosing the right room can make all the difference in your hotel experience. At Sheraton Bali Kuta Resort, you'll find a variety of hotel room types to suit your needs and preferences. From cozy rooms to spacious suites, here's a breakdown of the categories of hotel rooms available.

  • Deluxe Room:

    These rooms offer comfortable accommodations with a choice of king or twin beds. Most rooms offer a balcony with views of the garden or city. Non-smoking rooms are available.
  • Ocean View Room:

    Enjoy stunning views of the Indian Ocean from these well-appointed rooms. Available with king or twin beds, and feature a private balcony.
  • Ocean Front Suite:

    For a more luxurious experience, opt for an Ocean Front Suite. These spacious suites feature a separate living area, a large balcony with panoramic ocean views, and a bathtub.
  • Family Suite:

    Ideal for families, these suites offer ample space and comfortable bedding arrangements. Some suites include a kids' play area.
  • Presidential Suite:

    The ultimate in luxury, the Presidential Suite boasts breathtaking ocean views, a private balcony, a separate living and dining area, and a jacuzzi.

Sheraton Bali Kuta Resort is not a pet-friendly hotel. Please contact the hotel directly for more information.

Hotel Facilities in Sheraton Bali Kuta Resort

When choosing a hotel, the hotel amenities and facilities can greatly enhance your stay. Sheraton Bali Kuta Resort offers a wide range of amenities to cater to both adults and children. From swimming pools to fitness centers, here's a look at what you can expect.

  • Rooftop Infinity Pool:

    Enjoy breathtaking ocean views while taking a dip in the rooftop infinity pool. Open daily from 7:00 AM to 9:00 PM.
  • Beachfront Access:

    Step directly onto Kuta Beach from the hotel.
  • Shine Spa for Sheraton:

    Indulge in a relaxing massage or treatment at the Shine Spa. Open daily from 10:00 AM to 10:00 PM. Prices vary depending on the treatment.
  • Fitness Center:

    Stay active during your stay at the fully equipped fitness center. Open 24 hours.
  • Kids' Club:

    Keep the little ones entertained at the supervised Kids' Club, offering a variety of activities and games. Open daily from 9:00 AM to 6:00 PM.
  • Meeting and Event Spaces:

    The hotel offers a variety of meeting and event spaces for business or social gatherings.

Hotel Buffet or Restaurant/Cafe in Sheraton Bali Kuta Resort

Food is an integral part of any travel experience, and Sheraton Bali Kuta Resort offers a variety of dining options to satisfy your cravings. Whether you're looking for a hearty buffet or a casual cafe, here's what you can expect.

  • Bene Italian Kitchen:

    Indulge in authentic Italian cuisine at Bene Italian Kitchen. Open for lunch and dinner. Prices for main courses range from SGD 25 to SGD 45.
  • Feast Restaurant:

    Enjoy a diverse buffet spread at Feast Restaurant, featuring international and local dishes. Breakfast buffet is priced at approximately SGD 40 per person. Open for breakfast, lunch, and dinner.
  • Daily Social:

    Relax and unwind at Daily Social, a casual cafe serving coffee, pastries, and light meals. Open daily from 7:00 AM to 11:00 PM.
  • The Lounge:

    Enjoy cocktails and light bites at The Lounge, located in the hotel lobby. Open daily from 10:00 AM to 1:00 AM.

A signature dish to try at Bene Italian Kitchen is the homemade pasta with seafood.

Sheraton Bali Kuta Resort Airport pickups and How to Book

Arriving in a new country can be stressful, especially after a long flight. Sheraton Bali Kuta Resort offers hotels with airport shuttle services to make your arrival as smooth as possible. Here's how to arrange your hotel to airport transfer.

Sheraton Bali Kuta Resort offers airport pick-up services upon request. To book, simply contact the hotel directly at least 24 hours in advance of your arrival. Provide your flight details, including arrival time and flight number. The hotel will arrange for a driver to meet you at the airport and transport you directly to the hotel.

Nearby MRT Station & Bus Stops

Exploring a new city is always easier with convenient access to public transportation. While Kuta doesn't have an MRT system, there are several nearby bus stops that can help you get around. Here's a look at the nearby bus station and bus stops nearby.

  • Trans Sarbagita Bus Stop (Kuta Beach):

    Located along Jalan Pantai Kuta, this bus stop is approximately a 5-minute walk from the hotel. The Trans Sarbagita bus provides connections to various parts of Bali.
  • DFS Bus Bay:

    Situated near the DFS Galleria, this bus stop offers connections to other areas in Kuta and beyond. It's about a 10-minute walk from the hotel.

To use the Trans Sarbagita bus, you'll need to purchase a prepaid card. These cards can be purchased at designated kiosks and convenience stores.

Nearby Attractions for Family / Kid Friendly

Planning a family vacation and looking for nearby activities to keep the kids entertained? Kuta and the surrounding areas offer a variety of nearby places to go that are perfect for families. From water parks to cultural experiences, here are some top picks for things to see nearby.

  • Waterbom Bali:

    A popular water park with thrilling slides and attractions for all ages. Located approximately 10 minutes from the hotel. Entry price: Approximately SGD 40 per adult and SGD 30 per child.
  • Garuda Wisnu Kencana Cultural Park:

    Explore Balinese culture and art at this expansive park. Located approximately 30 minutes from the hotel. Entry price: Approximately SGD 15 per adult and SGD 10 per child.
  • Upside Down World Bali:

    A fun and quirky attraction where you can take photos in upside-down rooms. Located approximately 20 minutes from the hotel. Entry price: Approximately SGD 12 per adult and SGD 8 per child.
  • Kuta Beach:

    Enjoy swimming, sunbathing, and surfing at Kuta Beach, located right in front of the hotel. Free access.
  • Circus Waterpark Bali:

    Another great water park option with a variety of slides and pools. Located approximately 15 minutes from the hotel. Entry price: Approximately SGD 25 per adult and SGD 20 per child.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Sheraton Bali Kuta Resort (Kuta, Badung)

Exploring the local food scene is a must when visiting Kuta, Badung. From trendy cafes to authentic street food, there's something to satisfy every palate. Here's a guide to nearby dining options.

Cafes/Restaurants:

  • Starbucks (Beachwalk Shopping Center):

    Enjoy your favorite coffee and snacks at this popular chain.
  • Hard Rock Cafe Bali:

    A classic spot for American cuisine and live music.
  • Jamie's Italian Kuta Beach:

    Indulge in delicious Italian dishes with a view of Kuta Beach.

Local Street Food:

  • Nasi Goreng:

    Indonesian fried rice, a staple dish.
  • Satay:

    Grilled meat skewers served with peanut sauce.
  • Mie Goreng:

    Indonesian fried noodles.
  • Gado-Gado:

    Indonesian salad with peanut sauce dressing.
  • Bakso:

    Indonesian meatball soup.

Shopping places near Sheraton Bali Kuta Resort (Kuta, Badung)

Shopaholics rejoice! Kuta, Badung offers a variety of nearby shopping destinations, from malls to markets. Whether you're looking for souvenirs or designer goods, here's where to find them.

  • Beachwalk Shopping Center:

    A modern mall with a variety of international and local brands.
  • Kuta Art Market:

    Find unique souvenirs and handicrafts at this traditional market.
  • Discovery Shopping Mall:

    Another popular mall with a range of shops and restaurants.

Other Places to Stay Near Sheraton Bali Kuta Resort

Looking for alternative accommodations in the Kuta, Badung area? There are plenty of affordable hotels nearby to suit every budget and preference. Here's a selection of some of the best hotel nearby.

Luxury/5–6 star hotels nearby:

  • The Ritz-Carlton, Bali:

    A luxurious beachfront resort with stunning ocean views.
  • Mulia Resort & Villas Nusa Dua:

    An expansive resort with multiple pools and dining options.
  • The St. Regis Bali Resort:

    An elegant resort with private villas and personalized service.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-star hotels nearby:

  • Hard Rock Hotel Bali:

    A vibrant hotel with a rock and roll theme.
  • Pullman Bali Legian Nirwana:

    A stylish hotel with a rooftop pool and ocean views.
  • The Stones Hotel - Legian Bali, Autograph Collection:

    A modern hotel with a beachfront location.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-star hotels nearby:

  • Grand Istana Rama Hotel Kuta:

    A comfortable hotel with a central location.
  • Bali Garden Beach Resort:

    A beachfront resort with a relaxed atmosphere.
  • Febri's Hotel & Spa:

    A cozy hotel with a spa and pool.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Finding the perfect hotel for your Bali getaway is crucial for a memorable experience. Sheraton Bali Kuta Resort offers a fantastic location, excellent amenities, and a range of room options to suit your needs. With its beachfront access, rooftop pool, and family-friendly atmosphere, it's a popular choice for travellers.

Ready to book your stay? Check hotel availability and make your hotel reservations through Traveloka for the best deals and a seamless booking experience. Don't miss out on the opportunity to experience the best of Kuta! book cheap hotels in Indonesia and discover cheap hotels nearby.

All facilities in Sheraton Bali Kuta Resort

Others Sheraton Bali Kuta Resort
Others

Things to Do

  • Romantic proposal packages
  • Beach umbrella
  • Outdoor pool
  • Spa
  • Health club
  • Garden
  • Shops
  • Sauna
  • Pool sun loungers

Hotel Services

  • Laundry service
  • Tours
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Others
  • Elevator
  • Restaurant
  • Smoke-free area
  • Safety deposit box

General

  • Banquet
  • Ballroom
  • Parking
  • Terrace

Family-friendly Facilities

  • Kids club
  • Toys
  • Children pool

Food and Drinks

  • Bar
  • Breakfast

Business Facilities

  • Meeting facilities
  • Business center

Transportation

  • Valet parking

Accessibilty

  • Accessible parking

Nearby Facilities

  • ATM/Banking

Sports and Recreations

  • Fitness center

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Sheraton Bali Kuta Resort

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Fee for buffet breakfast: approximately IDR 332750 for adults and IDR 166375 for children
  • Airport shuttle fee: IDR 310000 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: IDR 310000 (one-way)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 743801.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards; cash is not accepted
  • Cashless transactions are available
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property.

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Check-in/Check-out Time

Check-in:
15:00 - 12:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 12:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Sheraton Bali Kuta Resort
196
Number of floors in Sheraton Bali Kuta Resort
4
Another facilities in Sheraton Bali Kuta Resort
Romantic proposal packages, Beach umbrella, Outdoor pool, Spa, Health club

Frequently asked question in Sheraton Bali Kuta Resort

Is Sheraton Bali Kuta Resort parking free for hotel guests, and do you offer valet parking services?
Yes, hotel parking is complimentary for guests staying at the Sheraton Bali Kuta Resort. We also offer a convenient valet parking service for your added comfort and ease. Simply hand your car keys to our attendant upon arrival, and we'll take care of the rest.
Does Sheraton Bali Kuta Resort offer hotel smoking rooms or designated smoking areas for guests?
I understand you're looking for information on smoking at the Sheraton Bali Kuta Resort. To clarify, I don't have access to real-time information, including hotel policies. To find out definitively whether they offer hotel smoking rooms or designated smoking areas, I recommend checking their official website or contacting the hotel directly. Their contact details should be readily available online.
Does Sheraton Bali Kuta Resort offer free hotel Wi-Fi for guests during their stay?
Yes, Sheraton Bali Kuta Resort provides complimentary hotel WiFi to all guests throughout their stay. You should be able to connect easily upon arrival; however, if you experience any issues connecting to the hotel wifi, don't hesitate to contact reception for assistance.
Where is the nearest MRT station or bus stops nearby Sheraton Bali Kuta Resort? What are the top visitor attractions near the hotel?
The nearest bus stops are a short walk from Sheraton Bali Kuta Resort; finding a precise location for bus stops nearby requires using a map app. There's no MRT system in Bali. Popular nearby attractions include Kuta Beach, Waterbom Bali (a water park), and Discovery Shopping Mall, offering a mix of relaxation and entertainment.
Is Sheraton Bali Kuta Resort a pet friendly hotel?
I'm afraid I don't have access to real-time information, including the pet policies of specific hotels like the Sheraton Bali Kuta Resort. To find out if they are a pet friendly hotel, or if they are among animal friendly hotels, I recommend checking their official website or contacting them directly. Their contact details should be easily available online.
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More Reviews from Other Guests in Sheraton Bali Kuta Resort

Overall Ratings & Reviews Sheraton Bali Kuta Resort

Traveloka (901)
Other sources (970)
8.8
Very Good
From 970 reviews
Cleanliness

9.0

Room Comfort

9.0

Location

9.4

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
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Traveler Reviews Sheraton Bali Kuta Resort

Number of reviews per page
20
40
Top reviews
Yi Xian Patrick
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The good location also meant that it’s always crowded and noisy especially the fireworks at night which can be heard from the room. However it meant convenience staying right in the heart of Kuta and just above the mall. This is probably the main plus point. The other being the great service overall especially at the dining areas. However, the hotel is jaded and needs a renovation and update in its room. The absence of some light points resulted in the room being quite dark at night. You won’t be able to brightly light it up to read a book etc. The design of the toilet is also not particularly good as the door of the toilet cubicle is shared with the shower is designed quite badly with both sharing the same door which means that you can only close one side. But I think my main problem is with the kids club, the toilet inside is filthy and the toys are mostly broken or incomplete. The staff doesn’t seem to be bothered. I think after all, the hotel isn’t as kids friendly as they marketed themselves to be. They are hardly prepared in terms of children utensils as well. We stayed in a connecting family suite which was supposed to be garden facing but it was actually facing a square where they had a BBQ and buffet on Saturday night. I doubt we will return to the hotel again.
Read More
Nora
icon-Leisure
Leisure
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Everyone was so nice and respectful and helpful.We celebrated our wedding anniversary there and the director of the rooms made it special by giving us flowers and decorating our bed and tub with flowers.
Selma
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

I liked how quiet it was. The staff were friendly and helpful always. However I thought that the pool was not big enough for a hotel of this size.
angela
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Wet nice hotel
Louise
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Great
ALEXANDER ROY
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Very nice
Viena
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Amazing resort service excellent all staff are so friendly
Sumeet
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Staff at the breakfast was great and chef really gone above and beyond to accommodate my partner’s dietary requirements. 5 star to the chef and restaurant staff. The room was very noisy, there was a continuous noise of Aircon motor running even if Aircon was off. Also found a lizard in the room late night on the bed which freaked us out
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Simon
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

They "upgraded" us to garden view however it was on ground level with no fencing off as theres a shallow lagoon style river feature which kids can just walk in and gives unfriendly smell however wasn't a deal breaker as we stayed for 6 nights. Located within walking distance from hotel on level 2, nice and friendly staff, buffet breakfast and coffee was good. Pool was nice too!
Read More
Daniel
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Great place. Great staff clean and modern.
Sayed
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Needs a renovation in my opinion service and staff are exceptionally good
Upekha
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Fantastic staff!
Olivia
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Sheraton was better than expected. Quiet hotel in a great location with Beachwalk mall next door. Great buffet offering with lovely staff who bend over backwards to help. My only complaint is that the pool is far too small for the size of this hotel. Otherwise, would return here.
Alex
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Great place to be in KUTA
Natalya
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Amazing service
Rahamathulla
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

We had a good time at the property Chandra was very helpful at check in and after also VIVI DID A GOOD JOB AFTER WE COMPLAINED ABOUT THE AIR CONDITION ISSUE AND HELP IS SET IT RIGHT AND WAS VERY HELPFUL
Kerry
icon-Leisure
Leisure
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Customer service was over the top amazing!
Vijesh
6.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Staff very supportive & respectful. Restaurant food just ok. Room had a Mouldy smell & we had a ocean view room. Hallways are not air conditioned. Overall it's not like a five star pay less & live somewhere else.
Jeff
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Fantastic stay at the Sheraton. Staff were beyond friendly and would do anything to make your stay more comfortable. So friendly and helpful. My son especially loved the animals sculpted from towels little extras like the ukulele in our room every morning after it was made up. Great access to dining and entertainment from the hotel as well. Would absolutely recommend staying here.
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Mohd Saem
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

Amazing hotel, stayed for almost 2 weeks. The staff at their restaurant daily social are amazing and know the true meaning of customer service. My go to hotel for every visit in Bali right in front of the beach.
Number of reviews per page
20
40

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Others 4 Sheraton Bali Kuta Resort

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Sheraton Bali Kuta Resort

Traveloka (901)
Other sources (970)
8.8
Very Good
From 970 reviews
Cleanliness

9.0

Room Comfort

9.0

Location

9.4

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Sheraton Bali Kuta Resort

Number of reviews per page
20
40
Top reviews
Yi Xian Patrick
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The good location also meant that it’s always crowded and noisy especially the fireworks at night which can be heard from the room. However it meant convenience staying right in the heart of Kuta and just above the mall. This is probably the main plus point. The other being the great service overall especially at the dining areas. However, the hotel is jaded and needs a renovation and update in its room. The absence of some light points resulted in the room being quite dark at night. You won’t be able to brightly light it up to read a book etc. The design of the toilet is also not particularly good as the door of the toilet cubicle is shared with the shower is designed quite badly with both sharing the same door which means that you can only close one side. But I think my main problem is with the kids club, the toilet inside is filthy and the toys are mostly broken or incomplete. The staff doesn’t seem to be bothered. I think after all, the hotel isn’t as kids friendly as they marketed themselves to be. They are hardly prepared in terms of children utensils as well. We stayed in a connecting family suite which was supposed to be garden facing but it was actually facing a square where they had a BBQ and buffet on Saturday night. I doubt we will return to the hotel again.
Read More
Nora
icon-Leisure
Leisure
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Everyone was so nice and respectful and helpful.We celebrated our wedding anniversary there and the director of the rooms made it special by giving us flowers and decorating our bed and tub with flowers.
Selma
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

I liked how quiet it was. The staff were friendly and helpful always. However I thought that the pool was not big enough for a hotel of this size.
angela
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Wet nice hotel
Louise
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Great
ALEXANDER ROY
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Very nice
Viena
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Amazing resort service excellent all staff are so friendly
Sumeet
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Staff at the breakfast was great and chef really gone above and beyond to accommodate my partner’s dietary requirements. 5 star to the chef and restaurant staff. The room was very noisy, there was a continuous noise of Aircon motor running even if Aircon was off. Also found a lizard in the room late night on the bed which freaked us out
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Simon
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

They "upgraded" us to garden view however it was on ground level with no fencing off as theres a shallow lagoon style river feature which kids can just walk in and gives unfriendly smell however wasn't a deal breaker as we stayed for 6 nights. Located within walking distance from hotel on level 2, nice and friendly staff, buffet breakfast and coffee was good. Pool was nice too!
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Daniel
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Great place. Great staff clean and modern.
Sayed
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Needs a renovation in my opinion service and staff are exceptionally good
Upekha
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Fantastic staff!
Olivia
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Sheraton was better than expected. Quiet hotel in a great location with Beachwalk mall next door. Great buffet offering with lovely staff who bend over backwards to help. My only complaint is that the pool is far too small for the size of this hotel. Otherwise, would return here.
Alex
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Great place to be in KUTA
Natalya
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Amazing service
Rahamathulla
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

We had a good time at the property Chandra was very helpful at check in and after also VIVI DID A GOOD JOB AFTER WE COMPLAINED ABOUT THE AIR CONDITION ISSUE AND HELP IS SET IT RIGHT AND WAS VERY HELPFUL
Kerry
icon-Leisure
Leisure
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Customer service was over the top amazing!
Vijesh
6.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Staff very supportive & respectful. Restaurant food just ok. Room had a Mouldy smell & we had a ocean view room. Hallways are not air conditioned. Overall it's not like a five star pay less & live somewhere else.
Jeff
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Fantastic stay at the Sheraton. Staff were beyond friendly and would do anything to make your stay more comfortable. So friendly and helpful. My son especially loved the animals sculpted from towels little extras like the ukulele in our room every morning after it was made up. Great access to dining and entertainment from the hotel as well. Would absolutely recommend staying here.
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Mohd Saem
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

Amazing hotel, stayed for almost 2 weeks. The staff at their restaurant daily social are amazing and know the true meaning of customer service. My go to hotel for every visit in Bali right in front of the beach.
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