Swiss-Belhotel Balikpapan

Hotels
Preferred Partner Plus
8.5
/10
Very Good
6,140 reviews

What Guests Say About Their Stay

Bedroom (90)
Distance To City Center (88)
Staff Friendliness (85)
Ambiance (85)
S***i
10.0
/ 10
Ambiance/Facilities are complete and serve all the necessities. Food in the restaurant has plenty of choices for various taste buds. The staff are very friendly and announced my arrival as guest of the day with all the perks provided. The bed is comfortable for relaxing. Price is very reasonable and finally, the location is very convenient and close to all things being in the city center.
D***i
10.0
/ 10
Stay here a few times and it was an excellent experience. The staff were all nice and friendly. The room was very spacious, the view is great. Will definitely be back here every time I go to Balikpapan.
Tri b.
8.5
/ 10
Nice experience to spend quality time with family in there. Child-friendly atmosphere and great location with ocean view.
E***i
10.0
/ 10
Our few nights here were truly amazing. The room was very comfortable, with the best ocean view, clean and fragrant. The staff were very friendly and helpful throughout our stay. The location is also in the city center, making it very easy to get around. There are also many culinary options around the hotel. I will definitely come back to stay here again. Thank you 🥰
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Sri C.
10.0
/ 10
The staff from Security, Reception, FB are all very friendly and very helpful. The breakfast is delicious, there are many choices of delicious menus. The hotel is child-friendly, there is a playground and swimming pool. The cleanliness of the rooms is very well maintained, the amenities are also complete. The view of the room is very beautiful. Suitable for business trips like me. Very comfortable and memorable. Thank you to all the staff🙏
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In the Area
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Jalan Jendral Sudirman, Komplek Balikpapan Ocean Square, Balikpapan City Center, Balikpapan, Kalimantan Timur, Indonesia, 76113

Main Facilities

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This accommodation offers:
Outdoor pool
Poolside bar
Swimming pool
Laundry service
Airport transfer
Fitness center
Restaurant
Luggage storage
Elevator
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
Staying at Swiss-Belhotel Balikpapan is a good choice when you are visiting Balikpapan City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Swiss-Belhotel Balikpapan

Jalan Jendral Sudirman, Komplek Balikpapan Ocean Square, Balikpapan City Center, Balikpapan, Kalimantan Timur, Indonesia, 76113
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Lobby Swiss-Belhotel Balikpapan
Lobby 2 Swiss-Belhotel Balikpapan

Discover More About Swiss-Belhotel Balikpapan

Swiss-Belhotel Balikpapan Rates per Night

Swiss-Belhotel Balikpapan room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best Swiss-Belhotel Balikpapan hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Swiss-Belhotel Balikpapan Location & Address

Swiss-Belhotel Balikpapan is located at Jalan Jendral Sudirman, Komplek Balikpapan Ocean Square, Pusat Kota Balikpapan, Balikpapan, Kalimantan Timur, Indonesia, 76113. It's situated in the Balikpapan area of Indonesia, known for its coastal views and proximity to business districts. The hotel is approximately 5 km from the city center.

How to go to Swiss-Belhotel Balikpapan from Airport

Arriving at Sultan Aji Muhammad Sulaiman Sepinggan International Airport and need a hotel transfer? Getting to Swiss-Belhotel Balikpapan is relatively straightforward with several options available. Here's a breakdown to help you choose the best way to get to the hotel:

  • Taxi (Most Direct):

    Taxis are readily available outside the airport terminal. This is the most direct option, taking approximately 15-20 minutes depending on traffic.
  • Ride Hailing (Convenient):

    Ride Hailing services operate in Balikpapan. You can book a ride through their app upon arrival. This is often a convenient option, especially if you're familiar with the service.
  • Hotel Shuttle (Pre-arranged):

    Check with Swiss-Belhotel Balikpapan to see if they offer an airport shuttle service. This usually needs to be booked in advance.
  • Public Transportation (Most Affordable):

    While not the most direct, you can take a Damri airport bus to a central location in Balikpapan and then transfer to a local angkot (minibus) or taxi to reach the hotel. This is the most affordable option but can be time-consuming.

Tips:

For the most convenient route, consider a taxi or Ride Hailing, especially if you have luggage. If you're on a budget and have time to spare, the public transportation option is viable.

Swiss-Belhotel Balikpapan Reviews & Summary

Looking for all about hotel Swiss-Belhotel Balikpapan? This popular hotel consistently receives positive hotel reviews for its comfortable accommodations and convenient location. Guests particularly appreciate the friendly staff and the stunning views from many of the rooms.

One standout feature is the hotel's rooftop pool, offering panoramic city views. The on-site dining options are also highly praised. Many guests also love the hotel's proximity to the beach and local attractions. Here's a short review: "Excellent hotel with great service and a fantastic location. The rooftop pool is a must-see!"

Swiss-Belhotel Balikpapan Room Types Available

Choosing the right hotel room type can make all the difference to your stay. Swiss-Belhotel Balikpapan offers a variety of categories of hotel rooms to suit different needs and preferences. Here's a rundown of the different hotel bedroom types available:

  • Deluxe Room:

    These rooms offer comfortable accommodation with city views. Available in both smoking and non-smoking options.
  • Grand Deluxe Room:

    Slightly larger than the Deluxe Rooms, these rooms offer enhanced amenities and often feature a bathtub. Non-smoking only.
  • Executive Suite:

    These suites provide a separate living area and bedroom, offering more space and privacy. Feature both bathtub and bidet. Non-smoking only.
  • Family Room:

    Designed for families, these rooms offer ample space and may include multiple beds or a connecting room option. Non-smoking only.
  • Presidential Suite:

    The most luxurious option, offering stunning views, a spacious living area, and premium amenities. Feature both bathtub and bidet. Non-smoking only.

Swiss-Belhotel Balikpapan is not generally a pet-friendly hotel. Please contact the hotel directly to confirm their current policy and any potential exceptions or additional charges.

Hotel Facilities in Swiss-Belhotel Balikpapan

Swiss-Belhotel Balikpapan boasts a range of hotel amenities designed to enhance your stay. Whether you're travelling for business or leisure, you'll find plenty of hotel facilities to enjoy. Here's a list of what's on offer:

  • Swimming Pool:

    Enjoy a refreshing dip in the outdoor swimming pool. Open daily from 7:00 AM to 7:00 PM.
  • Fitness Centre:

    Stay active with a workout in the well-equipped fitness centre. Open 24 hours.
  • Spa:

    Indulge in a relaxing massage or treatment at the on-site spa. Operating hours: 10:00 AM to 10:00 PM. Prices vary depending on the treatment.
  • Kids' Club:

    Keep the little ones entertained at the supervised Kids' Club. Open from 9:00 AM to 6:00 PM.
  • Business Centre:

    Stay connected and productive with access to the business centre. Open 24 hours.
  • Meeting Rooms:

    Host your meetings and events in the hotel's well-equipped meeting rooms.
  • Free Wi-Fi:

    Stay connected with complimentary Wi-Fi throughout the hotel.

Hotel Buffet or Restaurant/Cafe in Swiss-Belhotel Balikpapan

Swiss-Belhotel Balikpapan offers a variety of dining options to satisfy your culinary cravings. From a hearty hotel buffet to a relaxing hotel cafe, there's something for everyone. Here's a look at the hotel's restaurants and cafes:

  • Swiss-Cafe Restaurant:

    This all-day dining restaurant offers a diverse menu of international and Indonesian cuisine. Enjoy a delicious hotel buffet breakfast, lunch, or dinner. Buffet prices start from SGD 35 per person. Open from 6:00 AM to 11:00 PM.
  • The Lounge:

    Relax and unwind at The Lounge, offering a selection of light snacks, pastries, and beverages. Open from 10:00 AM to 1:00 AM.
  • Poolside Bar:

    Enjoy refreshing cocktails and snacks by the pool. Open from 10:00 AM to 7:00 PM.

Signature Dishes:

Be sure to try the Nasi Goreng Spesial (special fried rice) at Swiss-Cafe Restaurant, a local favourite.

Swiss-Belhotel Balikpapan Airport pickups and How to Book

Looking for hotels with airport shuttle services? Swiss-Belhotel Balikpapan may offer a convenient hotel to airport transfer service. To arrange an airport pick-up, it's best to contact the hotel directly.

Booking Steps:

  1. Contact the hotel's reservation department via phone or email.
  2. Provide your flight details, including arrival time and flight number.
  3. Confirm the pick-up location and any associated fees.
  4. Provide at least 24 hours' advance notice to ensure availability.

Nearby MRT Station & Bus Stops

Navigating Balikpapan using public transport is possible, although not as extensive as in some other major cities. While there isn't an MRT nearby, there are nearby bus stations and angkot (minibus) routes that can help you get around. Here's some information:

  • Damri Airport Bus:

    This bus connects Sultan Aji Muhammad Sulaiman Sepinggan International Airport to several points in the city. The nearest stop to Swiss-Belhotel Balikpapan would require a transfer to a local angkot or taxi.
  • Local Angkot (Minibus) Routes:

    Angkots are a common form of public transport in Balikpapan. They operate on fixed routes, and you can flag them down along the way. Ask locals for the best route to reach your destination.
  • Bus Terminal Batu Ampar:

    Located approximately 10 km from the hotel, this terminal serves intercity buses.

Public Transport Card/Payment:

Payment for angkots is typically in cash. For the Damri airport bus, you can purchase tickets at the airport. There isn't a unified public transport card system in Balikpapan.

Nearby Attractions for Family / Kid Friendly

Planning a family trip and looking for nearby activities? Balikpapan and its surroundings offer several nearby places to go that are perfect for families and kids. Here are some nearby sightseeing places and things to see nearby:

  • Kemala Beach:

    A popular beach for swimming, sunbathing, and building sandcastles. Distance from hotel: 3 km. Entry is free.
  • Bekapai Park:

    A green oasis in the city center with playgrounds and open spaces. Distance from hotel: 5 km. Entry is free.
  • Wana Wisata Km 10:

    A natural recreation area with hiking trails and picnic spots. Distance from hotel: 15 km. Entry fee: Approximately SGD 2 per person.
  • Crocodile Breeding Centre Teritip:

    Get up close with crocodiles of all sizes. Distance from hotel: 25 km. Entry fee: Approximately SGD 5 per person.
  • Dahor Heritage Balikpapan:

    A cultural village showcasing traditional Dayak architecture and crafts. Distance from hotel: 10 km. Entry fee: Approximately SGD 3 per person.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Swiss-Belhotel Balikpapan (Balikpapan)

Exploring the local culinary scene is a must when visiting Balikpapan. Whether you're craving a cafe experience or want to dive into local food, there are plenty of food eatiries near me. Here are some nearby dining options:

Cafes/Restaurants:

  • Excelso Cafe:

    A popular Indonesian coffee chain serving coffee, tea, and light meals.
  • Pizza Hut:

    A familiar option for pizza and pasta dishes.
  • Kentucky Fried Chicken (KFC):

    A fast-food chain serving fried chicken and other quick bites.

Local Street Food:

  • Nasi Goreng:

    Indonesian fried rice, often served with egg and vegetables.
  • Sate Ayam:

    Grilled chicken skewers served with peanut sauce.
  • Soto Banjar:

    A traditional Banjarese chicken soup with rice noodles and spices.
  • Gado-Gado:

    An Indonesian salad with peanut sauce dressing.
  • Martabak:

    A sweet or savory pancake, often filled with chocolate, cheese, or meat.

Shopping places near Swiss-Belhotel Balikpapan (Balikpapan)

Need some retail therapy? Balikpapan offers a variety of shops near me, from modern malls to local markets. Here are some nearby shopping destinations:

  • Balikpapan Plaza:

    A large shopping mall with a variety of dept stores near me, restaurants, and entertainment options.
  • Pentacity Shopping Venue:

    Another popular mall offering a range of international and local brands.
  • Pasar Klandasan:

    A traditional market where you can find fresh produce, local snacks, and souvenirs.

Other Places to Stay Near Swiss-Belhotel Balikpapan

If Swiss-Belhotel Balikpapan isn't quite what you're looking for, there are plenty of other accommodations in the area. Here's a selection of affordable hotels nearby, ranging from luxury to budget-friendly options:

Luxury/5-Star Hotels Nearby:

  • Gran Senyiur Hotel Balikpapan:

    A luxurious hotel offering stunning views and world-class amenities.
  • Novotel Balikpapan:

    A well-appointed hotel with a range of facilities and services.
  • Hakaya Plaza Hotel:

    A stylish hotel with modern rooms and a convenient location.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-Star Hotels Nearby:

  • Blue Sky Hotel Balikpapan:

    A comfortable hotel with a range of amenities and a convenient location.
  • Hotel Grand Jatra Balikpapan:

    A well-regarded hotel with spacious rooms and a variety of facilities.
  • Swiss-Belinn Balikpapan:

    A modern hotel offering comfortable accommodation and a range of services.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-Star Hotels Nearby:

  • Sagita Hotel Balikpapan:

    A budget-friendly hotel offering comfortable accommodation.
  • Hotel Pacific Balikpapan:

    A simple hotel with basic amenities and a convenient location.
  • Benakutai Hotel & Apartments:

    A value-for-money option with comfortable rooms and apartments.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Finding the perfect hotel in Balikpapan is easy with Traveloka. Whether you're looking for a luxurious stay or a budget-friendly option, there's something for everyone. Check hotel availability and make your hotel reservations today!

Don't miss out on the best deals! Book your room booking now and enjoy a comfortable and convenient stay in Balikpapan.

Explore more options and book cheap hotels in Indonesia or find cheap hotels nearby for your next trip.

All facilities in Swiss-Belhotel Balikpapan

Bar, Cafe and Lounge Swiss-Belhotel Balikpapan
Bar, Cafe and Lounge
Swimming Pool Swiss-Belhotel Balikpapan
Swimming Pool
Entertainment Facility Swiss-Belhotel Balikpapan
Entertainment Facility
Fitness Center Swiss-Belhotel Balikpapan
Fitness Center
Functional Hall Swiss-Belhotel Balikpapan
Functional Hall

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Wedding service

Food and Drinks

  • Restaurant with AC
  • A la carte lunch
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Buffet breakfast
  • Poolside bar
  • Snacks

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Refrigerator
  • Shower
  • TV

Business Facilities

  • Business facilities
  • Conference room
  • Meeting facilities
  • Photocopier

Transportation

  • Airport transfer
  • Car rental
  • Valet parking

Things to Do

  • Fitness center
  • Outdoor pool
  • Spa

Connectivity

  • LAN Internet
  • Free WiFi

Accessibilty

  • Accessibility equipment
  • Disabled access friendly

Shuttle Service

  • Airport transfer (surcharge)

Nearby Facilities

  • ATM/Banking

Accommodation Policy & General Information in Swiss-Belhotel Balikpapan

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Minimum Age Policy

Minimum age to check-in is 17. Minor guests must be accompanied by adults upon check-in.
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General Information

Popular Facilities
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Swiss-Belhotel Balikpapan
235
Number of floors in Swiss-Belhotel Balikpapan
17
Another facilities in Swiss-Belhotel Balikpapan
Parking, Coffee shop, Elevator, 24-hour room service, Restaurant

Frequently asked question in Swiss-Belhotel Balikpapan

What is normal check-in & check-out time at Swiss-Belhotel Balikpapan?
The standard check-in time at Swiss-Belhotel Balikpapan is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Swiss-Belhotel Balikpapan provide breakfast?
Yes, Swiss-Belhotel Balikpapan provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Swiss-Belhotel Balikpapan
Swiss-Belhotel Balikpapan has a 4.0-star rating.
How many floors does Swiss-Belhotel Balikpapan have?
Swiss-Belhotel Balikpapan has 17.
How many rooms are available at Swiss-Belhotel Balikpapan
Swiss-Belhotel Balikpapan has 235.
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More Reviews from Other Guests in Swiss-Belhotel Balikpapan

Overall Ratings & Reviews Swiss-Belhotel Balikpapan

Traveloka (6,053)
Other sources (87)
8.5
Very Good
From 6,053 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.6

Meal

8.6

Location

8.6

Service and Facilites

8.5

People often mention about Swiss-Belhotel Balikpapan
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Bedroom (66)
Ambiance (65)
Distance to City Center (58)
Staff Friendliness (54)
Room Space (53)
Variety (52)
Bathroom (50)
Hotel Area (44)
Taste (43)
Surroundings (39)
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Traveler Reviews Swiss-Belhotel Balikpapan

Number of reviews per page
20
40
Customer reviews
P***i
icon-origin-TRAVELOKA
8.8
/10
Reviewed 1 week(s) ago
I've been here several times and it's still a comfortable place... the staff are always friendly and the service is fast
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Accommodation's Reply
24 Oct 2025
Dear P*i, Thank you for choosing Swiss-Belhotel Balikpapan as your accommodation of choice. We sincerely appreciate you taking the time to write such a positive review. We are delighted to hear that you enjoyed your stay and that our team’s friendliness and promptness in providing excellent service made a positive impression throughout your stay. Guest satisfaction and comfort are our top priority and this review motivates all our team to maintain and improve the quality of our services. We look forward to welcoming you back soon and to continue providing you with unforgettable experiences. Sincerely, Magdalena Faustina Guest Experience Manager
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M***h
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10.0
/10
Reviewed 2 week(s) ago
Well, everyone is satisfied with the service, everyone is friendly.
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Accommodation's Reply
24 Oct 2025
Dear Mr/Mrs M*h, Thank you for taking the time to write us a positive review regarding your stay. We sincerely appreciate the trust you have placed in us and are delighted to hear that you were satisfied with our service and hospitality from all our team. Your satisfaction is our highest priority and your review is a great encouragement to us in maintaining and improving our standards of service and the quality of our facilities. We look forward to welcoming you back to Swiss-Belhotel Balikpapan on your next visit and to providing you with an even better stay. Thank you once again for your appreciation and trust. Best regards, Maqdalena Faustina Guest Experience Manager
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Overall it was good, from the cleanliness of the room, staff and breakfast... only the check-in time was quite long, about 1.5 hours waiting.. The information was because the room was still being prepared..
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Accommodation's Reply
22 Oct 2025
Dear Valued Guest, Thank you for sharing your experience staying at Swiss-Belhotel Balikpapan and for your feedback on the cleanliness of our room, the service of our staff and the quality of our breakfast. We are delighted that you enjoyed your stay with us. Regarding your check-in time, we apologize for the inconvenience. However, please be informed that check-in time is from 2:00 PM onwards. We appreciate your understanding during this time and will take this feedback into consideration to improve our check-in process in the future. We look forward to welcoming you back again with an even better and memorable experience on your next visit. Best regards, Magdalena Faustina, Guest Experience Manager
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R***n
icon-Business
Business
icon-origin-TRAVELOKA
6.9
/10
Reviewed 2 week(s) ago
When checking in, the room grade was downgraded, not according to the initial reservation, suddenly the next day it was moved again during the check-out check-in process. It was uncomfortable.
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Accommodation's Reply
22 Oct 2025
Dear R*n, Thank you for sharing your experience staying with us at Swiss-Belhotel Balikpapan. We apologize for the inconvenience you experienced. Situations like this are definitely not the experience we want our guests to have. Your feedback is taken very seriously and we will check with the relevant team to prevent this from happening again in the future. We hope to have the opportunity to welcome you back again with even better service in the future. Best regards, Maqdalena Faustina, Guest Experience Manager
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fajar s.
icon-origin-TRAVELOKA
9.6
/10
Reviewed 3 week(s) ago
If it's not family, why were they given a connecting room? They should have said so from the start, and it's not soundproof enough.
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Accommodation's Reply
22 Oct 2025
Dear Mr. Fajar S., Thank you for taking the time to share your feedback regarding your stay at Swiss-Belhotel Balikpapan. We apologize for any inconvenience this may have caused, particularly regarding interconnecting rooms and soundproofing. We understand that this may have affected your comfort during your stay, and we sincerely apologize for the missing room type information. Please note that interconnecting rooms are subject to availability. However, if you do not find your room comfortable, we encourage you to contact our 24/7 reception so that we can assist you in finding an alternative room that meets your availability, so that you can enjoy the utmost comfort during your stay. We highly appreciate your feedback, which is part of our efforts to improve the quality of our services in the future. We look forward to welcoming you back to Swiss-Belhotel Balikpapan for an even better experience. Sincerely, Magdalena Faustina, Guest Experience Manager
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Cheristanto S.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
My family planned a staycation. Overall, I enjoyed my stay at the Swiss-Belhotel. The food was delicious. The only downside is that parking is a bit tricky at this hotel, which is very limited for its size. There's parking across the street from the hotel building, quite far from the lobby. It might be suitable for business trips or work trips, as you won't be bringing your own vehicle.
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Accommodation's Reply
22 Oct 2025
Dear Ms. Cheristanto S., Thank you for choosing Swiss-Belhotel Balikpapan for your family stay and for sharing your experience. We are delighted to hear that you enjoyed your stay and our delicious food. This review is highly appreciated and it inspires us to continue to improve our services. Regarding the parking issue you reported, we apologize for the inconvenience. We understand the importance of easy parking access, especially for those who drive their own vehicles. We would like to inform you that we offer a free shuttle service to all guests to assist with any issues. We hope this information will make your next stay more comfortable. We look forward to welcoming you back soon. Sincerely, Magdalena Faustina, Guest Experience Manager
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Indah W.
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10.0
/10
Reviewed 3 week(s) ago
The hotel is cool, the location is strategic and comfortable.
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Accommodation's Reply
22 Oct 2025
Dear Ms. Indah W., Thank you for your positive review. We are delighted to hear that you enjoyed our hotel's comfort and excellent location. This review means a lot to us and encourages us to maintain and improve our service quality for the comfort of all our guests. We look forward to welcoming you back to Swiss-Belhotel Balikpapan on your next visit. Best regards, Magdalena Faustina, Guest Experience Manager
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E***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.3
/10
Reviewed 3 week(s) ago
The sound from the next room was very audible. Sorry, it should be soundproof for a 4-star hotel. This was our first visit to BPP and we chose a hotel we felt comfortable with. We only received one key card, whereas 4-star hotels usually offer two. Hopefully, Swiss Bell will improve in the future. 😘
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Accommodation's Reply
22 Oct 2025
Dear E*a, Thank you for choosing to stay with us at Swiss-Belhotel and for taking the time to share your feedback. We apologize for any inconvenience you experienced during your stay. Your feedback is highly valuable in order to improve the quality of our services in the future. Regarding the keycards, we would like to inform you that guests may request additional keycards at the reception. We are pleased to provide this keycard for your convenience during your stay. Thank you once again for visiting and trusting in Swiss-Belhotel Balikpapan. We do hope to welcome you back again with even more pleasant experiences in the future. Best regards, Maqdalena Faustina Guest Experience Manager
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N***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.4
/10
Reviewed 3 week(s) ago
Parking is difficult, even though the location is great because it's by the sea, but that's the way it is. Access to parking is difficult, and you want to park, but there's a VVIP.
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Accommodation's Reply
22 Oct 2025
Dear N*l, Thank you for your review and feedback. We apologize for any inconvenience you may have experienced regarding the parking space. We understand that this may not be as smooth as your visit. As a reminder, we also offer valet parking for the convenience of our guests. We are so glad that our beachfront location made such a good impression on you. We look forward to welcoming you back for an even better experience in the future. Best regards, Magdalena Faustina, Guest Experience Manager
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f***n
icon-origin-TRAVELOKA
8.2
/10
Reviewed 7 week(s) ago
Please improve the cleanliness, the hotel is expensive but it smells really dirty 😌
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1 people find it helpful
Accommodation's Reply
30 Sep 2025
Dear Mr./Ms. f*n, Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. We greatly appreciate your constructive feedback, as it will inform our evaluation and improvement efforts to enhance the quality of our services and facilities. We are committed to following up on this promptly and ensuring your next stay is even more enjoyable. Warmest regards, Maqdalena Faustina, Guest Experience Manager
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A***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Best, satisfying, good service
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2 people find it helpful
Accommodation's Reply
30 Sep 2025
Dear Mr./Ms. A*i, Thank you for your appreciation and positive review. We are very pleased to have provided you with satisfactory service during your stay at Swiss-Belhotel Balikpapan. We look forward to continuing to serve you better on your next visit. Warmest regards, Maqdalena Faustina, Guest Experience Manager
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I***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The hotel staff was very friendly, check-in was fast, the food was delicious, and the hotel facilities were complete. It was a very enjoyable and memorable staycation at the Swiss-Bel Hotel Balikpapan. Continued success, Swiss-Bel.
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30 Sep 2025
Dear Mr./Ms. I*h, Thank you for your positive review. We are delighted to learn that our friendly staff, fast check-in, quality food, and comprehensive hotel facilities provided a pleasant and memorable staycation experience for you at Swiss-Belhotel Balikpapan. We look forward to continuing to provide the best service on your next visit. Warmest regards, Maqdalena Faustina, Guest Experience Manager
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S***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Ambiance/Facilities are complete and serve all the necessities. Food in the restaurant has plenty of choices for various taste buds. The staff are very friendly and announced my arrival as guest of the day with all the perks provided. The bed is comfortable for relaxing. Price is very reasonable and finally, the location is very convenient and close to all things being in the city center.
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Accommodation's Reply
30 Sep 2025
Dear Mr./Ms. S***i, Thank you for taking the time to share your experience and positive review of your recent stay at Swiss-Belhotel Balikpapan. We are truly delighted to know that you enjoyed the ambiance, complete facilities and the variety of food. It is an honor to have you recognized. We are pleased that the perks and service added to your overall experience. Your kind words regarding the friendliness of our staff, the comfort of our bed and the strategic location of our hotel mean a lot to us. We really grateful and we certainly look forward to welcoming you back in the near future. Best Regards, Maqdalena Faustina Guest Experience Manager
S***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Friendly service, clean hotel rooms, and a one-night stay for three people with our family. Thank you.
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Accommodation's Reply
30 Sep 2025
Dear Mr./Ms. S*i, Thank you for your review. We are delighted to hear that you and your family enjoyed your stay with us, were satisfied with the cleanliness of your room, and were pleased with the friendly service from our team. We are honored to be your accommodation of choice for your family get-togethers. We look forward to welcoming you and your family back in the future. Warmest regards, Maqdalena Faustina, Guest Experience Manager
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Rini A.
icon-Staycation
Staycation
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10.0
/10
Reviewed 9 week(s) ago
My family's subscription from my children who are babies to 3 years old 💕
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Accommodation's Reply
30 Sep 2025
Dear Mrs. Rini A., Thank you for your continued trust in Swiss-Belhotel Balikpapan. It is an honor for us to be a part of your family's precious moments. We will continue to strive to maintain the quality of service and comfort so that every visit always leaves a warm and pleasant impression. We look forward to welcoming you and your family back in the future. Warm regards, Maqdalena Faustina, Guest Experience Manager
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E***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Our few nights here were truly amazing. The room was very comfortable, with the best ocean view, clean and fragrant. The staff were very friendly and helpful throughout our stay. The location is also in the city center, making it very easy to get around. There are also many culinary options around the hotel. I will definitely come back to stay here again. Thank you 🥰
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Accommodation's Reply
30 Sep 2025
Dear Mr./Ms. E*i, Thank you for sharing your positive experience. We are delighted to hear that you enjoyed your stay, enjoying the beautiful ocean views, the comfort of your room, the cleanliness, and the friendly and prompt service from our team. We are grateful that our strategic location and easy access contributed to your stay. We look forward to welcoming you back on your next visit. Thank you for your trust in Swiss-Belhotel Balikpapan. Warmest Regards, Maqdalena Faustina, Guest Experience Manager
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jahja t. s. a.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The location is very strategic, being in the city center. The hotel staff are very friendly.
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Accommodation's Reply
30 Sep 2025
Dear Mr. Jahja T. S. A., Thank you for your positive review. We are pleased to know that Swiss-Belhotel Balikpapan's strategic location and the hospitality of our staff made your stay comfortable. This review means a lot to us and encourages us to continue providing the best service. We look forward to your next visit. Warmest regards, Maqdalena Faustina, Guest Experience Manager
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jahja t. s. a.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Keep it up... An exciting experience at Swiss-Belhotel Balikpapan
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Accommodation's Reply
30 Sep 2025
Dear Mr. Jahja T. S. A., Thank you for your positive review. We are delighted to learn that you had a memorable stay at Swiss-Belhotel Balikpapan. Your feedback motivates us to maintain and improve the quality of our services. We look forward to welcoming you back soon. Warmest regards, Maqdalena Faustina, Guest Experience Manager
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Multi
icon-origin-TRAVELOKA
9.4
/10
Reviewed 12 week(s) ago
good, it's just that the area towards the mall next door is a bit narrow
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Accommodation's Reply
11 Aug 2025
Dear Mr. Multi S. D, Warm greetings from Swiss-Belhotel Balikpapan. Thank you for your review. We are pleased to know that you were satisfied with your stay at our hotel. Regarding your feedback regarding the area leading to the mall next door, we apologize for the inconvenience. We have coordinated with the relevant parties to ensure the area remains clean and comfortable for our guests. Thank you for choosing Swiss-Belhotel Balikpapan as your place to stay. We look forward to welcoming you back again in the future. Best regards, Swiss-Belhotel Balikpapan
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G***t
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Very comfortable and impressive, friendly service, place with good view and close to the city and tourist attractions as well as public facilities
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Accommodation's Reply
08 Aug 2025
Dear Mr./Ms. G*t. Warmest greetings from Swiss-Belhotel Balikpapan. Thank you for this very positive review. We are delighted to know that you felt comfortable and impressed with our friendly service, beautiful views, and strategic location close to the city, tourist attractions, and public facilities. We will continue to strive to provide the best experience for every guest. Thank you for choosing Swiss-Belhotel Balikpapan as your place to stay. We look forward to welcoming you and your loved ones back in the future. Best regards, Swiss-Belhotel Balikpapan
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Lobby 4 Swiss-Belhotel Balikpapan

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Overall Ratings & Reviews Swiss-Belhotel Balikpapan

Traveloka (6,053)
Other sources (87)
8.5
Very Good
From 6,053 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.6

Meal

8.6

Location

8.6

Service and Facilites

8.5

People often mention about Swiss-Belhotel Balikpapan
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Bedroom (66)
Ambiance (65)
Distance to City Center (58)
Staff Friendliness (54)
Room Space (53)
Variety (52)
Bathroom (50)
Hotel Area (44)
Taste (43)
Surroundings (39)
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Traveler Reviews Swiss-Belhotel Balikpapan

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40
Customer reviews
P***i
icon-origin-TRAVELOKA
8.8
/10
Reviewed 1 week(s) ago
I've been here several times and it's still a comfortable place... the staff are always friendly and the service is fast
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Accommodation's Reply
24 Oct 2025
Dear P*i, Thank you for choosing Swiss-Belhotel Balikpapan as your accommodation of choice. We sincerely appreciate you taking the time to write such a positive review. We are delighted to hear that you enjoyed your stay and that our team’s friendliness and promptness in providing excellent service made a positive impression throughout your stay. Guest satisfaction and comfort are our top priority and this review motivates all our team to maintain and improve the quality of our services. We look forward to welcoming you back soon and to continue providing you with unforgettable experiences. Sincerely, Magdalena Faustina Guest Experience Manager
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M***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Well, everyone is satisfied with the service, everyone is friendly.
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Accommodation's Reply
24 Oct 2025
Dear Mr/Mrs M*h, Thank you for taking the time to write us a positive review regarding your stay. We sincerely appreciate the trust you have placed in us and are delighted to hear that you were satisfied with our service and hospitality from all our team. Your satisfaction is our highest priority and your review is a great encouragement to us in maintaining and improving our standards of service and the quality of our facilities. We look forward to welcoming you back to Swiss-Belhotel Balikpapan on your next visit and to providing you with an even better stay. Thank you once again for your appreciation and trust. Best regards, Maqdalena Faustina Guest Experience Manager
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Overall it was good, from the cleanliness of the room, staff and breakfast... only the check-in time was quite long, about 1.5 hours waiting.. The information was because the room was still being prepared..
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Accommodation's Reply
22 Oct 2025
Dear Valued Guest, Thank you for sharing your experience staying at Swiss-Belhotel Balikpapan and for your feedback on the cleanliness of our room, the service of our staff and the quality of our breakfast. We are delighted that you enjoyed your stay with us. Regarding your check-in time, we apologize for the inconvenience. However, please be informed that check-in time is from 2:00 PM onwards. We appreciate your understanding during this time and will take this feedback into consideration to improve our check-in process in the future. We look forward to welcoming you back again with an even better and memorable experience on your next visit. Best regards, Magdalena Faustina, Guest Experience Manager
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R***n
icon-Business
Business
icon-origin-TRAVELOKA
6.9
/10
Reviewed 2 week(s) ago
When checking in, the room grade was downgraded, not according to the initial reservation, suddenly the next day it was moved again during the check-out check-in process. It was uncomfortable.
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Accommodation's Reply
22 Oct 2025
Dear R*n, Thank you for sharing your experience staying with us at Swiss-Belhotel Balikpapan. We apologize for the inconvenience you experienced. Situations like this are definitely not the experience we want our guests to have. Your feedback is taken very seriously and we will check with the relevant team to prevent this from happening again in the future. We hope to have the opportunity to welcome you back again with even better service in the future. Best regards, Maqdalena Faustina, Guest Experience Manager
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fajar s.
icon-origin-TRAVELOKA
9.6
/10
Reviewed 3 week(s) ago
If it's not family, why were they given a connecting room? They should have said so from the start, and it's not soundproof enough.
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Accommodation's Reply
22 Oct 2025
Dear Mr. Fajar S., Thank you for taking the time to share your feedback regarding your stay at Swiss-Belhotel Balikpapan. We apologize for any inconvenience this may have caused, particularly regarding interconnecting rooms and soundproofing. We understand that this may have affected your comfort during your stay, and we sincerely apologize for the missing room type information. Please note that interconnecting rooms are subject to availability. However, if you do not find your room comfortable, we encourage you to contact our 24/7 reception so that we can assist you in finding an alternative room that meets your availability, so that you can enjoy the utmost comfort during your stay. We highly appreciate your feedback, which is part of our efforts to improve the quality of our services in the future. We look forward to welcoming you back to Swiss-Belhotel Balikpapan for an even better experience. Sincerely, Magdalena Faustina, Guest Experience Manager
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Cheristanto S.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
My family planned a staycation. Overall, I enjoyed my stay at the Swiss-Belhotel. The food was delicious. The only downside is that parking is a bit tricky at this hotel, which is very limited for its size. There's parking across the street from the hotel building, quite far from the lobby. It might be suitable for business trips or work trips, as you won't be bringing your own vehicle.
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Accommodation's Reply
22 Oct 2025
Dear Ms. Cheristanto S., Thank you for choosing Swiss-Belhotel Balikpapan for your family stay and for sharing your experience. We are delighted to hear that you enjoyed your stay and our delicious food. This review is highly appreciated and it inspires us to continue to improve our services. Regarding the parking issue you reported, we apologize for the inconvenience. We understand the importance of easy parking access, especially for those who drive their own vehicles. We would like to inform you that we offer a free shuttle service to all guests to assist with any issues. We hope this information will make your next stay more comfortable. We look forward to welcoming you back soon. Sincerely, Magdalena Faustina, Guest Experience Manager
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Indah W.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel is cool, the location is strategic and comfortable.
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Accommodation's Reply
22 Oct 2025
Dear Ms. Indah W., Thank you for your positive review. We are delighted to hear that you enjoyed our hotel's comfort and excellent location. This review means a lot to us and encourages us to maintain and improve our service quality for the comfort of all our guests. We look forward to welcoming you back to Swiss-Belhotel Balikpapan on your next visit. Best regards, Magdalena Faustina, Guest Experience Manager
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E***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.3
/10
Reviewed 3 week(s) ago
The sound from the next room was very audible. Sorry, it should be soundproof for a 4-star hotel. This was our first visit to BPP and we chose a hotel we felt comfortable with. We only received one key card, whereas 4-star hotels usually offer two. Hopefully, Swiss Bell will improve in the future. 😘
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Accommodation's Reply
22 Oct 2025
Dear E*a, Thank you for choosing to stay with us at Swiss-Belhotel and for taking the time to share your feedback. We apologize for any inconvenience you experienced during your stay. Your feedback is highly valuable in order to improve the quality of our services in the future. Regarding the keycards, we would like to inform you that guests may request additional keycards at the reception. We are pleased to provide this keycard for your convenience during your stay. Thank you once again for visiting and trusting in Swiss-Belhotel Balikpapan. We do hope to welcome you back again with even more pleasant experiences in the future. Best regards, Maqdalena Faustina Guest Experience Manager
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N***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.4
/10
Reviewed 3 week(s) ago
Parking is difficult, even though the location is great because it's by the sea, but that's the way it is. Access to parking is difficult, and you want to park, but there's a VVIP.
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Accommodation's Reply
22 Oct 2025
Dear N*l, Thank you for your review and feedback. We apologize for any inconvenience you may have experienced regarding the parking space. We understand that this may not be as smooth as your visit. As a reminder, we also offer valet parking for the convenience of our guests. We are so glad that our beachfront location made such a good impression on you. We look forward to welcoming you back for an even better experience in the future. Best regards, Magdalena Faustina, Guest Experience Manager
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f***n
icon-origin-TRAVELOKA
8.2
/10
Reviewed 7 week(s) ago
Please improve the cleanliness, the hotel is expensive but it smells really dirty 😌
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1 people find it helpful
Accommodation's Reply
30 Sep 2025
Dear Mr./Ms. f*n, Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. We greatly appreciate your constructive feedback, as it will inform our evaluation and improvement efforts to enhance the quality of our services and facilities. We are committed to following up on this promptly and ensuring your next stay is even more enjoyable. Warmest regards, Maqdalena Faustina, Guest Experience Manager
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A***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Best, satisfying, good service
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2 people find it helpful
Accommodation's Reply
30 Sep 2025
Dear Mr./Ms. A*i, Thank you for your appreciation and positive review. We are very pleased to have provided you with satisfactory service during your stay at Swiss-Belhotel Balikpapan. We look forward to continuing to serve you better on your next visit. Warmest regards, Maqdalena Faustina, Guest Experience Manager
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I***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The hotel staff was very friendly, check-in was fast, the food was delicious, and the hotel facilities were complete. It was a very enjoyable and memorable staycation at the Swiss-Bel Hotel Balikpapan. Continued success, Swiss-Bel.
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Accommodation's Reply
30 Sep 2025
Dear Mr./Ms. I*h, Thank you for your positive review. We are delighted to learn that our friendly staff, fast check-in, quality food, and comprehensive hotel facilities provided a pleasant and memorable staycation experience for you at Swiss-Belhotel Balikpapan. We look forward to continuing to provide the best service on your next visit. Warmest regards, Maqdalena Faustina, Guest Experience Manager
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S***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Ambiance/Facilities are complete and serve all the necessities. Food in the restaurant has plenty of choices for various taste buds. The staff are very friendly and announced my arrival as guest of the day with all the perks provided. The bed is comfortable for relaxing. Price is very reasonable and finally, the location is very convenient and close to all things being in the city center.
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Accommodation's Reply
30 Sep 2025
Dear Mr./Ms. S***i, Thank you for taking the time to share your experience and positive review of your recent stay at Swiss-Belhotel Balikpapan. We are truly delighted to know that you enjoyed the ambiance, complete facilities and the variety of food. It is an honor to have you recognized. We are pleased that the perks and service added to your overall experience. Your kind words regarding the friendliness of our staff, the comfort of our bed and the strategic location of our hotel mean a lot to us. We really grateful and we certainly look forward to welcoming you back in the near future. Best Regards, Maqdalena Faustina Guest Experience Manager
S***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Friendly service, clean hotel rooms, and a one-night stay for three people with our family. Thank you.
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Accommodation's Reply
30 Sep 2025
Dear Mr./Ms. S*i, Thank you for your review. We are delighted to hear that you and your family enjoyed your stay with us, were satisfied with the cleanliness of your room, and were pleased with the friendly service from our team. We are honored to be your accommodation of choice for your family get-togethers. We look forward to welcoming you and your family back in the future. Warmest regards, Maqdalena Faustina, Guest Experience Manager
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Rini A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
My family's subscription from my children who are babies to 3 years old 💕
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Accommodation's Reply
30 Sep 2025
Dear Mrs. Rini A., Thank you for your continued trust in Swiss-Belhotel Balikpapan. It is an honor for us to be a part of your family's precious moments. We will continue to strive to maintain the quality of service and comfort so that every visit always leaves a warm and pleasant impression. We look forward to welcoming you and your family back in the future. Warm regards, Maqdalena Faustina, Guest Experience Manager
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E***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Our few nights here were truly amazing. The room was very comfortable, with the best ocean view, clean and fragrant. The staff were very friendly and helpful throughout our stay. The location is also in the city center, making it very easy to get around. There are also many culinary options around the hotel. I will definitely come back to stay here again. Thank you 🥰
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2 people find it helpful
Accommodation's Reply
30 Sep 2025
Dear Mr./Ms. E*i, Thank you for sharing your positive experience. We are delighted to hear that you enjoyed your stay, enjoying the beautiful ocean views, the comfort of your room, the cleanliness, and the friendly and prompt service from our team. We are grateful that our strategic location and easy access contributed to your stay. We look forward to welcoming you back on your next visit. Thank you for your trust in Swiss-Belhotel Balikpapan. Warmest Regards, Maqdalena Faustina, Guest Experience Manager
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jahja t. s. a.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The location is very strategic, being in the city center. The hotel staff are very friendly.
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Accommodation's Reply
30 Sep 2025
Dear Mr. Jahja T. S. A., Thank you for your positive review. We are pleased to know that Swiss-Belhotel Balikpapan's strategic location and the hospitality of our staff made your stay comfortable. This review means a lot to us and encourages us to continue providing the best service. We look forward to your next visit. Warmest regards, Maqdalena Faustina, Guest Experience Manager
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jahja t. s. a.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Keep it up... An exciting experience at Swiss-Belhotel Balikpapan
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1 people find it helpful
Accommodation's Reply
30 Sep 2025
Dear Mr. Jahja T. S. A., Thank you for your positive review. We are delighted to learn that you had a memorable stay at Swiss-Belhotel Balikpapan. Your feedback motivates us to maintain and improve the quality of our services. We look forward to welcoming you back soon. Warmest regards, Maqdalena Faustina, Guest Experience Manager
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Multi
icon-origin-TRAVELOKA
9.4
/10
Reviewed 12 week(s) ago
good, it's just that the area towards the mall next door is a bit narrow
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Accommodation's Reply
11 Aug 2025
Dear Mr. Multi S. D, Warm greetings from Swiss-Belhotel Balikpapan. Thank you for your review. We are pleased to know that you were satisfied with your stay at our hotel. Regarding your feedback regarding the area leading to the mall next door, we apologize for the inconvenience. We have coordinated with the relevant parties to ensure the area remains clean and comfortable for our guests. Thank you for choosing Swiss-Belhotel Balikpapan as your place to stay. We look forward to welcoming you back again in the future. Best regards, Swiss-Belhotel Balikpapan
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G***t
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Very comfortable and impressive, friendly service, place with good view and close to the city and tourist attractions as well as public facilities
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Accommodation's Reply
08 Aug 2025
Dear Mr./Ms. G*t. Warmest greetings from Swiss-Belhotel Balikpapan. Thank you for this very positive review. We are delighted to know that you felt comfortable and impressed with our friendly service, beautiful views, and strategic location close to the city, tourist attractions, and public facilities. We will continue to strive to provide the best experience for every guest. Thank you for choosing Swiss-Belhotel Balikpapan as your place to stay. We look forward to welcoming you and your loved ones back in the future. Best regards, Swiss-Belhotel Balikpapan
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