Swiss-Belinn Luwuk

Hotels
8.7
/10
Very Good
1,120 reviews

What Guests Say About Their Stay

Staff Friendliness (44)
Ambiance (38)
Bedroom (35)
Hotel Area (35)
Budi S. R.
9.7
/ 10
New, nice and clean hotel with superb view.
Purnomo P.
10.0
/ 10
Everything was great, during our stay, the reception staff were very friendly, the service was very good, the food was all delicious,
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Yono S.
10.0
/ 10
The rooms are clean, spacious and comfortable.
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Gusnadi
9.7
/ 10
Nice service. Nice hotel. Nice view from the hotel.
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Taufiq R.
9.4
/ 10
Strategic location and beautiful scenery, clean rooms and good food ala Indonesia, just recommended.
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In the Area
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Jalan Kantor DPRD Baru,Maahas ,South Luwuk Banggai, Luwuk, Banggai, Sulawesi Tengah, Indonesia, 94716

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Staying at Swiss-Belinn Luwuk is a good choice when you are visiting Luwuk. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Swiss-Belinn Luwuk

Jalan Kantor DPRD Baru,Maahas ,South Luwuk Banggai, Luwuk, Banggai, Sulawesi Tengah, Indonesia, 94716
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Lobby Swiss-Belinn Luwuk
Exterior 2 Swiss-Belinn Luwuk

Discover More About Swiss-Belinn Luwuk

What You Might Like - All About Swiss Belinn Luwuk

Swiss Belinn Luwuk is a fantastic choice for travellers seeking a comfortable and convenient stay in Luwuk. Guests consistently praise the hotel's friendly and helpful staff, always ready with a smile and assistance. The rooms are consistently described as clean, well-maintained, and offering excellent value for money. Many appreciate the hotel's strategic location, providing easy access to local attractions and transportation links. Overall, Swiss Belinn Luwuk receives overwhelmingly positive reviews, making it a popular choice for both leisure and business travellers.

One of the standout features is the hotel's commitment to providing a relaxing and enjoyable experience. The inviting atmosphere, coupled with the excellent service, creates a memorable stay for guests. The hotel's popularity stems from its ability to cater to a wide range of travellers, from families to solo adventurers. Its affordability makes it an attractive option without compromising on quality or comfort. A recent guest raved, "This hotel exceeded my expectations! The staff were amazing, the room was spotless, and the location was perfect. I would definitely stay here again!"

Concept & Design Swiss Belinn Luwuk

Swiss Belinn Luwuk boasts a contemporary design, blending modern aesthetics with a touch of local Indonesian charm. The hotel's architecture and interior design create a welcoming and sophisticated atmosphere. The design aims to provide a comfortable and functional space for guests, incorporating elements that reflect the local culture and environment. While not explicitly attributed to a single famous designer, the overall aesthetic is carefully curated to create a sense of calm and elegance. The hotel's commitment to detail is evident throughout the property.

Stepping into the hotel lobby, you're greeted by a bright and airy space. The comfortable seating arrangements invite guests to relax and unwind. Natural light floods the area, enhancing the feeling of spaciousness. The décor is tasteful and understated, creating a welcoming atmosphere that sets the tone for a pleasant stay. The lobby serves as a central hub, providing easy access to reception, dining areas, and other hotel facilities.

Different Hotel Room Types Available in Swiss Belinn Luwuk

Choosing the perfect

hotel room type

is crucial for a comfortable stay. We offer a range of

hotel bedroom types

to suit your needs, from budget-friendly options to more luxurious suites. Consider factors like

categories of hotel rooms

,

different hotel room types

, and available

hotel facilities

when making your selection.

  • Deluxe Room:

    Offers a comfortable double bed, city view, and non-smoking options. Bathtub not available.
  • Superior Room:

    Features a king-size bed, choice of city or pool view, smoking or non-smoking options. Bathtub not available.
  • Family Room:

    Spacious room with two double beds, ideal for families. City view, non-smoking option. Bathtub not available.
  • Suite Room:

    Our most luxurious option, featuring a separate living area, king-size bed, and stunning views. Bathtub available. Non-smoking option.

We are currently not a pet-friendly hotel.

Unique Hotel Facilities in Swiss Belinn Luwuk

Beyond standard

hotel facilities

, Swiss Belinn Luwuk offers a range of amenities to enhance your stay. Whether you're looking for relaxation or family fun, we have something for everyone. Check out our fantastic

hotel with pool

and other exciting options.

  • Swimming Pool:

    A refreshing pool perfect for a relaxing dip. Open from 7 am to 9 pm.
  • Fitness Centre:

    Stay active during your stay with our well-equipped gym. Open 24/7.
  • Restaurant:

    Enjoy delicious meals at our on-site restaurant (details below).
  • Meeting Rooms:

    Perfect for business travellers, our meeting rooms are equipped with modern technology. Contact the hotel for pricing and availability.

Hotel Buffet or Hotel Restaurant/Cafe Available in Swiss Belinn Luwuk

Indulge in a variety of culinary experiences at Swiss Belinn Luwuk. From a delightful

hotel buffet

to a sophisticated

hotel restaurant

, we cater to every taste. Explore our diverse dining options, including a relaxing

hotel cafe

.

  • The Restaurant:

    Offers a diverse menu featuring Indonesian and international cuisine. Open for breakfast, lunch, and dinner. Prices vary depending on the dish, typically ranging from £10-£25 per person.
  • The Cafe:

    A casual spot for coffee, tea, pastries, and light snacks. Open from 7 am to 10 pm.
  • Breakfast Buffet:

    A daily buffet featuring a wide selection of breakfast items. Included in the room rate.

Easy Access from and to Airport

Getting to and from the airport is a breeze with several convenient options. Whether you prefer a private transfer or public transport, we've got you covered. Consider using our

hotel transfer

services or exploring

hotels with airport shuttle

options.

  • Taxi:

    Readily available outside the airport. The journey to the hotel takes approximately 30 minutes.
  • Airport Shuttle:

    The hotel offers an airport pick-up service. Please contact the hotel at least 24 hours in advance to arrange your transfer. The cost is approximately £20 per person.

Nearby MRT Station & Bus Stops Nearby

Swiss Belinn Luwuk enjoys excellent public transport connections. Explore the city easily using the nearby

MRT nearby

or

nearby bus station

. Find your nearest

station bus near me

or

bus stops nearby

.

  • Nearest MRT Station:

    Luwuk MRT Station (approximately 1.5 km from the hotel). You can purchase MRT tickets at the station using cash or a contactless payment method.
  • Nearest Bus Stop:

    Located approximately 500 meters from the hotel. Bus tickets can be purchased from the driver.

Nearby Attractions/Landmarks for Family/Kid-Friendly Near Swiss Belinn Luwuk

Discover a wealth of

nearby attractions

and

nearby activities

perfect for families. Explore

nearby sightseeing places

and

things to see nearby

, creating unforgettable memories. Don't miss out on the

nearby beach to me

and other

places to visit nearby

.

  • Luwuk Beach:

    A beautiful beach just a short taxi ride away. Free entry.
  • Pantai Tanjung Api:

    Another stunning beach known for its calm waters. Free entry.
  • Museum Negeri Sulawesi Tengah:

    A fascinating museum showcasing the region's history and culture. Entry fee applies.
  • Taman Nasional Lore Lindu:

    A national park offering hiking trails and stunning natural scenery. Entry fee applies.
  • Local Market:

    Experience the vibrant local culture at the bustling Luwuk market. Free entry.

Looking for more fun? See Traveloka’s best deals on Things To Do in Indonesia!

Other Accommodations Near Swiss Belinn Luwuk

Looking for alternative accommodation options? Whether you're seeking

cheap hotels nearby

,

affordable hotels nearby

, or luxury stays, there are several choices near Swiss Belinn Luwuk. Consider these

best hotel nearby

options, ranging from

3 star hotel nearby

to

5 stars hotel near by

options.

  • Luxury Accommodation:

    (Please note: Specific luxury hotel names in Luwuk are not readily available through standard online searches. More information may be needed to provide accurate suggestions.)
  • 4 Star Hotel:

    (Please note: Specific 4-star hotel names in Luwuk are not readily available through standard online searches. More information may be needed to provide accurate suggestions.)
  • 3 Star Hotel:

    (Please note: Specific 3-star hotel names in Luwuk are not readily available through standard online searches. More information may be needed to provide accurate suggestions.)

Looking for more accommodations? See Traveloka’s last minute hotel deals on Best Hotels in Indonesia!

With its blend of comfort, convenience, and affordability, Swiss Belinn Luwuk is an excellent choice for your next trip. To make your booking even easier, consider using Traveloka to find the best deals. You can easily book cheap hotels and even find cheap hotels nearby to compare prices. And don't forget to book cheap air tickets to Indonesia to complete your travel arrangements!

All facilities in Swiss-Belinn Luwuk

Bar, Cafe and Lounge Swiss-Belinn Luwuk
Bar, Cafe and Lounge
Fitness Center Swiss-Belinn Luwuk
Fitness Center
Functional Hall Swiss-Belinn Luwuk
Functional Hall
Lobby Swiss-Belinn Luwuk
Lobby
Accommodation Services Swiss-Belinn Luwuk
Accommodation Services

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Food and Drinks

  • Bar
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Buffet breakfast
  • Continental breakfast
  • Dining area
  • Snack bar

General

  • AC
  • Ballroom
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area
  • Terrace

Hotel Services

  • Bellhop
  • Concierge
  • Front desk
  • 24-hour Receptionist
  • Laundry service
  • Luggage storage
  • Porter
  • Wedding service

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Shower
  • TV

Things to Do

  • Fitness center
  • Garden
  • Massage
  • Outdoor pool
  • Spa
  • TV lounge

Accessibilty

  • Accessibility equipment
  • Accessible bathroom
  • Wheelchair accessible

Transportation

  • Airport transfer
  • Car rental

Business Facilities

  • Business center
  • Meeting facilities

Nearby Facilities

  • ATM/Banking
  • Gift shop

Family-friendly Facilities

  • Children pool

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer

Accommodation Policy & General Information in Swiss-Belinn Luwuk

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. Please bring the required documents in hard copy.

Facility

Hot Water in Room closed temporarily from 15-8-2025 to 31-8-2025.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Swiss-Belinn Luwuk
102
Number of floors in Swiss-Belinn Luwuk
5
Another facilities in Swiss-Belinn Luwuk
Coffee shop, 24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant

Frequently asked question in Swiss-Belinn Luwuk

Is Swiss Belinn Luwuk parking free for hotel guests, and do you offer valet parking services?
Parking at Swiss Belinn Luwuk is complimentary for hotel guests. We don't currently offer valet parking services; however, ample hotel parking is available for your convenience.
Does Swiss Belinn Luwuk offer hotel smoking rooms or designated smoking areas for guests?
I do not have access to real-time information, including hotel policies. To find out whether Swiss Belinn Luwuk offers hotel smoking rooms or designated smoking areas, I recommend checking their official website or contacting them directly via phone or email. Their contact details should be readily available online.
Does Swiss Belinn Luwuk offer free hotel Wi-Fi for guests during their stay?
To confirm whether Swiss Belinn Luwuk provides complimentary hotel wifi access, it's best to check directly with the hotel. Their website or a quick phone call will give you the most up-to-date and accurate information regarding their wifi policy for guests. Many hotels offer free wifi, but it's always wise to verify before your stay.
Where is the nearest MRT station or bus stops nearby Swiss Belinn Luwuk? What are the top visitor attractions near the hotel?
Unfortunately, precise information on the nearest MRT station or bus stops to Swiss Belinn Luwuk isn't readily available online. To find the closest bus stops nearby and plan your journey, I recommend using a map application like Google Maps. Regarding visitor attractions near me, checking online travel guides or local tourism websites will provide details on things to do nearby, such as local beaches or cultural sites.
Is Swiss Belinn Luwuk a pet friendly hotel?
I'm afraid I don't have access to real-time information, including specific hotel policies. To find out if Swiss Belinn Luwuk is a pet-friendly hotel, I recommend checking their official website or contacting them directly. Their website or customer service team will be able to confirm whether they welcome pets and what their pet policy entails. Many travellers search for animal-friendly hotels, so this information should be readily available.
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More Reviews from Other Guests in Swiss-Belinn Luwuk

Overall Ratings & Reviews Swiss-Belinn Luwuk

Traveloka (1,111)
Other sources (9)
8.7
Very Good
From 1,111 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.6

Location

8.7

Service and Facilites

8.8

People often mention about Swiss-Belinn Luwuk
All
Staff Friendliness (27)
Ambiance (24)
Hotel Area (23)
Surroundings (22)
Bedroom (22)
Bathroom (19)
Room Space (17)
Taste (17)
Distance to City Center (16)
Accessibility (16)
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Traveler Reviews Swiss-Belinn Luwuk

Number of reviews per page
20
40
Customer reviews
A***d
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
It was a real treat to stay at this hotel. Beautiful views from the rooms and excellent service.
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Accommodation's Reply
16 Oct 2025
Dear Valued Guest, Warmest regards from Swiss-Belinn Luwuk. Thank you for taking the time to share your stay experience with us. We are so glad that you enjoyed the beautiful view from your room and the service we provided. Positive reviews like these motivate our team to continue providing the best service to all our guests. We hope to welcome you back to Swiss-Belinn Luwuk in the near future with an equally wonderful experience. Best regards, Dhani HP, General Manager
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A***n
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 week(s) ago
The quality of the wifi and hot water needs to be improved.
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Accommodation's Reply
16 Oct 2025
Dear Valued Guest, We sincerely thank you for your satisfaction rating, which is a great motivation for our team. We are so glad that you enjoyed the view of our room and our service throughout your stay. We also appreciate your comments regarding the quality of our Wi-Fi and hot water. We have already informed the hotel about this matter and we will promptly inform the relevant team to improve our service and facilities in the future. Your feedback is very important to us as we continue to improve the quality of our services and facilities. We look forward to welcoming you back to Swiss-Belinn Luwuk in the near future to provide you with an even more perfect experience. Sincerely, Dani HP, General Manager
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Muhammad R.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
A very good hotel and good staff
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Accommodation's Reply
16 Oct 2025
Dear Mr. Muhammad R Warm greetings from Swiss-Belinn Luwuk, Thank you for your kind words and for taking the time to share your experience. We are truly pleased to know that you had a pleasant stay and appreciated both our hotel and the service provided by our staff. Your feedback is highly appreciated and serves as great motivation for our team to continue delivering excellent service. We look forward to welcoming you back to Swiss-Belinn Luwuk in the near future. Warm regards, Dhani HP General Manager
b***k
icon-origin-TRAVELOKA
6.0
/10
Reviewed 10 week(s) ago
water heater is not available, no towel upon check-in. I expect more from swissbell-in hotel
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Accommodation's Reply
16 Oct 2025
Dear Valued Guest, Warm greetings from Swiss-Belinn Luwuk, Thank you for sharing your feedback. Please accept our sincere apologies for the inconvenience you experienced during your stay, particularly regarding the unavailability of the water heater and the absence of towels upon check-in. This is certainly not the level of service we strive to provide, and your comments have been shared with our housekeeping and engineering teams for immediate improvement. We truly appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and comfortable stay. Warm regards, Dhani HP General Manager
A***y
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
The water heater in the room is not working.
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Accommodation's Reply
16 Oct 2025
Dear Valued Guest, Warmest regards from Swiss-Belinn Luwuk, Thank you for the excellent review score. We highly appreciate your compliments and are delighted to hear that your stay was a memorable one. We apologize for the inconvenience related to the water heater not turning on in your room. We have followed up the matter with our technical team to ensure that this does not happen again in the future. Your feedback is extremely important to us, as we are committed to continuously improving the quality of our hotel's services and facilities. We look forward to welcoming you back for an even more comfortable experience in the future. Sincerely, Thani HP General Manager
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Guest
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
Swiss Belin Luwuk's service was really disappointing, the elevator wasn't working, and the hot water wasn't working either, it really disappointed us.
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Accommodation's Reply
16 Oct 2025
Dear Swiss-Belinn Luwuk, we sincerely apologize for the inconvenience caused by the elevator and hot water system malfunctions. These did not meet the service standards we strive to provide to all our guests. We will forward your feedback to the relevant departments for immediate review and improvement to prevent similar incidents in the future. We appreciate your honest feedback. Every piece of feedback is an opportunity for us to learn and improve our service quality. We look forward to welcoming you back for a better experience that meets your expectations. Sincerely, Dani HP, General Manager
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A***n
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 16 week(s) ago
the food is lacking, it can be improved
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Accommodation's Reply
24 Jul 2025
Dear Guest, Thank you for your feedback. We apologize if the variety or quality of the food did not meet your expectations. Your feedback is very valuable to us, and we will immediately forward it to the F&B (Food & Beverage) team for evaluation and future improvements. We look forward to providing an even better experience on your next visit. Thank you for choosing Swiss-Belinn Luwuk. Best regards, Dhani HP. General Manager, Swiss-Belinn Luwuk
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N***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 19 week(s) ago
the service is not very friendly... when checking out the lift was dead... there was no notification...
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Accommodation's Reply
10 Jul 2025
Dear Guest, Thank you for your review and feedback. We apologize for the inconvenience you experienced during check-out, particularly regarding the elevator malfunction and the lack of notification from us. Your feedback is very valuable for us to evaluate and improve, especially in terms of communication and staff service. We look forward to welcoming you back with an even better experience in the future. Best regards, Dhani HP. General Manager, Swiss-Belinn Luwuk
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D***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
The service is very satisfactory 🫶🏻🫶🏻✨✨
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Accommodation's Reply
10 Jul 2025
Dear Guest, Thank you for choosing Swiss-Belinn Luwuk as your accommodation. We greatly appreciate your positive feedback regarding our rooms and service. We look forward to welcoming you back to Swiss-Belinn Luwuk. Best regards, Dhani HP, General Manager, Swiss-Belinn Luwuk
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I***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
Stay in a suite room, clean and spacious. From the balcony you can see the sea, mountains and tree gardens. Very satisfying
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Accommodation's Reply
10 Jul 2025
Dear Valued Guest, Thank you for choosing Swiss-Belinn Luwuk as your accommodation. We greatly appreciate your positive feedback regarding our rooms and services. We look forward to welcoming you back to Swiss-Belinn Luwuk. Best regards, Dhani HP, General Manager, Swiss-Belinn Luwuk
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Marshela
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 22 week(s) ago
The service is okay, the room is clean and the breakfast is delicious, thank you.
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Accommodation's Reply
10 Jul 2025
Dear Marshela W., Thank you for choosing Swiss-Belinn Luwuk as your accommodation. We greatly appreciate your positive feedback regarding our rooms and service. We look forward to welcoming you back to Swiss-Belinn Luwuk. Best regards, Dhani HP, General Manager, Swiss-Belinn Luwuk
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M***d
icon-origin-TRAVELOKA
7.3
/10
Reviewed 25 week(s) ago
The room smells of massage oil and is quite disturbing.
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Accommodation's Reply
23 May 2025
Dear Valued Guest, Thank you for your feedback. We apologize for the inconvenience you experienced regarding the aroma in the room. This is certainly not the standard of comfort we expect for our guests. We will immediately forward your feedback to the Housekeeping team for follow-up so that it does not happen again in the future. We hope to welcome you back with a better experience. Warm regards, Management, Swiss-Belinn Luwuk
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Hikmah A. K.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 25 week(s) ago
The staff was very helpful during the check-in process.. friendly and very polite.
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Accommodation's Reply
23 May 2025
Dear Hikmah A. Ke., Thank you for choosing Swiss-belinn Luwuk as your place to stay. We greatly appreciate your positive review of our hotel rooms and services. We look forward to welcoming you back to Swiss-belinn Luwuk. Warm regards, Management. Swiss-Belinn Luwuk
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F***n
icon-origin-TRAVELOKA
6.4
/10
Reviewed 28 week(s) ago
Cleanliness is very lacking, the room smells musty, some facilities are not worthy for that price. Not comparable to the facilities obtained.
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Accommodation's Reply
10 Jul 2025
Dear Guest, Thank you for sharing your experience. We apologize for any inconvenience you experienced during your stay, particularly regarding the cleanliness of the room, the musty odor, and the facilities that did not meet your expectations. Your feedback is very important for us to evaluate and improve the quality of our services going forward. We will immediately follow up with the relevant team to ensure a similar incident does not recur. We hope to have the opportunity to provide an even better experience on your next visit. Best regards, Swiss-Belinn Luwuk Management
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M***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 29 week(s) ago
Very friendly staff, clean environment, very pleasant atmosphere
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Accommodation's Reply
10 Jul 2025
Dear Guest, Thank you for choosing Swiss-Belinn Luwuk as your accommodation. We greatly appreciate your positive feedback regarding our rooms and service. We look forward to welcoming you back to Swiss-Belinn Luwuk. Best regards, Dhani HP, General Manager, Swiss-Belinn Luwuk
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Tirsa U. W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 29 week(s) ago
The service is very good, friendly Every time I go to Luwuk, I definitely stay here I really like it because there are many aesthetic photo spots and beautiful views of Luwuk City from a height😍 The best anyway
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Accommodation's Reply
10 Jul 2025
Dear Tirsa U. W., Thank you for choosing Swiss-Belinn Luwuk as your accommodation. We greatly appreciate your positive feedback regarding our rooms and service. We look forward to welcoming you back to Swiss-Belinn Luwuk. Best regards, Dhani HP, General Manager, Swiss-Belinn Luwuk
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R***a
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 31 week(s) ago
Of all the things, only the water in the shower is not strong enough, but the cleanliness of the room is very clean, especially the bathroom is very, very clean.
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Accommodation's Reply
10 Jul 2025
Dear Valued Guest, Thank you for choosing Swiss-Belinn Luwuk as your accommodation. We greatly appreciate your positive feedback regarding our rooms and service. We look forward to welcoming you back to Swiss-Belinn Luwuk. Best regards, Dhani HP, General Manager, Swiss-Belinn Luwuk
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D***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 34 week(s) ago
excellent service from the staff.
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Accommodation's Reply
10 Jul 2025
Dear Valued Guest, Thank you for choosing Swiss-Belinn Luwuk as your accommodation. We greatly appreciate your positive feedback regarding our rooms and services. We look forward to welcoming you back to Swiss-Belinn Luwuk. Best regards, Dhani HP, General Manager, Swiss-Belinn Luwuk
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G***t
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 36 week(s) ago
The atmosphere is comfortable, there is a balcony facing the sea, some of which face the swimming pool. In the morning you can still hear the sound of birds chirping. The atmosphere is calm and comfortable. When I went to the airport, I left some of my stuff in the room. I was already at the airport. I called the hotel receptionist to ask that my stuff be stored at the reception and I asked my friend to pick it up at the hotel. The hotel receptionist helped quickly to pick up and store my stuff. And finally my friend was able to pick up and deliver my stuff to the airport on time. Thank you Swiss-Bellinn Luwuk :)
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Accommodation's Reply
10 Jul 2025
Dear Valued Guest, Thank you for choosing Swiss-Belinn Luwuk as your accommodation. We greatly appreciate your positive feedback regarding our rooms and services. We look forward to welcoming you back to Swiss-Belinn Luwuk. Best regards, Dhani HP, General Manager, Swiss-Belinn Luwuk
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Suwandi I.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 38 week(s) ago
Just give some input to management, maybe replace the TV in the room with a slightly larger one so the viewing experience will be even better
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Accommodation's Reply
13 Feb 2025
Dear Suwandi I, Thank you for your feedback! We are currently replacing the TV to 42 inches for Deluxe sea view rooms up to the highest room category and gradually to all room types. We look forward to welcoming you back to Swiss-Belinn Luwuk! Warm regards, Heykal D. Syarief. General Manager, Swiss-belinn Luwuk
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Bedroom 4 Swiss-Belinn Luwuk

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Overall Ratings & Reviews Swiss-Belinn Luwuk

Traveloka (1,111)
Other sources (9)
8.7
Very Good
From 1,111 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.6

Location

8.7

Service and Facilites

8.8

People often mention about Swiss-Belinn Luwuk
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Staff Friendliness (27)
Ambiance (24)
Hotel Area (23)
Surroundings (22)
Bedroom (22)
Bathroom (19)
Room Space (17)
Taste (17)
Distance to City Center (16)
Accessibility (16)
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Traveler Reviews Swiss-Belinn Luwuk

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40
Customer reviews
A***d
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Business
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9.4
/10
Reviewed 6 week(s) ago
It was a real treat to stay at this hotel. Beautiful views from the rooms and excellent service.
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Accommodation's Reply
16 Oct 2025
Dear Valued Guest, Warmest regards from Swiss-Belinn Luwuk. Thank you for taking the time to share your stay experience with us. We are so glad that you enjoyed the beautiful view from your room and the service we provided. Positive reviews like these motivate our team to continue providing the best service to all our guests. We hope to welcome you back to Swiss-Belinn Luwuk in the near future with an equally wonderful experience. Best regards, Dhani HP, General Manager
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A***n
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9.1
/10
Reviewed 7 week(s) ago
The quality of the wifi and hot water needs to be improved.
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Accommodation's Reply
16 Oct 2025
Dear Valued Guest, We sincerely thank you for your satisfaction rating, which is a great motivation for our team. We are so glad that you enjoyed the view of our room and our service throughout your stay. We also appreciate your comments regarding the quality of our Wi-Fi and hot water. We have already informed the hotel about this matter and we will promptly inform the relevant team to improve our service and facilities in the future. Your feedback is very important to us as we continue to improve the quality of our services and facilities. We look forward to welcoming you back to Swiss-Belinn Luwuk in the near future to provide you with an even more perfect experience. Sincerely, Dani HP, General Manager
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Muhammad R.
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Business
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9.4
/10
Reviewed 9 week(s) ago
A very good hotel and good staff
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Accommodation's Reply
16 Oct 2025
Dear Mr. Muhammad R Warm greetings from Swiss-Belinn Luwuk, Thank you for your kind words and for taking the time to share your experience. We are truly pleased to know that you had a pleasant stay and appreciated both our hotel and the service provided by our staff. Your feedback is highly appreciated and serves as great motivation for our team to continue delivering excellent service. We look forward to welcoming you back to Swiss-Belinn Luwuk in the near future. Warm regards, Dhani HP General Manager
b***k
icon-origin-TRAVELOKA
6.0
/10
Reviewed 10 week(s) ago
water heater is not available, no towel upon check-in. I expect more from swissbell-in hotel
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Accommodation's Reply
16 Oct 2025
Dear Valued Guest, Warm greetings from Swiss-Belinn Luwuk, Thank you for sharing your feedback. Please accept our sincere apologies for the inconvenience you experienced during your stay, particularly regarding the unavailability of the water heater and the absence of towels upon check-in. This is certainly not the level of service we strive to provide, and your comments have been shared with our housekeeping and engineering teams for immediate improvement. We truly appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and comfortable stay. Warm regards, Dhani HP General Manager
A***y
icon-Business
Business
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10.0
/10
Reviewed 12 week(s) ago
The water heater in the room is not working.
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Accommodation's Reply
16 Oct 2025
Dear Valued Guest, Warmest regards from Swiss-Belinn Luwuk, Thank you for the excellent review score. We highly appreciate your compliments and are delighted to hear that your stay was a memorable one. We apologize for the inconvenience related to the water heater not turning on in your room. We have followed up the matter with our technical team to ensure that this does not happen again in the future. Your feedback is extremely important to us, as we are committed to continuously improving the quality of our hotel's services and facilities. We look forward to welcoming you back for an even more comfortable experience in the future. Sincerely, Thani HP General Manager
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Guest
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8.5
/10
Reviewed 12 week(s) ago
Swiss Belin Luwuk's service was really disappointing, the elevator wasn't working, and the hot water wasn't working either, it really disappointed us.
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Accommodation's Reply
16 Oct 2025
Dear Swiss-Belinn Luwuk, we sincerely apologize for the inconvenience caused by the elevator and hot water system malfunctions. These did not meet the service standards we strive to provide to all our guests. We will forward your feedback to the relevant departments for immediate review and improvement to prevent similar incidents in the future. We appreciate your honest feedback. Every piece of feedback is an opportunity for us to learn and improve our service quality. We look forward to welcoming you back for a better experience that meets your expectations. Sincerely, Dani HP, General Manager
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A***n
icon-Transit
Transit
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9.4
/10
Reviewed 16 week(s) ago
the food is lacking, it can be improved
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Accommodation's Reply
24 Jul 2025
Dear Guest, Thank you for your feedback. We apologize if the variety or quality of the food did not meet your expectations. Your feedback is very valuable to us, and we will immediately forward it to the F&B (Food & Beverage) team for evaluation and future improvements. We look forward to providing an even better experience on your next visit. Thank you for choosing Swiss-Belinn Luwuk. Best regards, Dhani HP. General Manager, Swiss-Belinn Luwuk
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N***g
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Leisure
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8.4
/10
Reviewed 19 week(s) ago
the service is not very friendly... when checking out the lift was dead... there was no notification...
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Accommodation's Reply
10 Jul 2025
Dear Guest, Thank you for your review and feedback. We apologize for the inconvenience you experienced during check-out, particularly regarding the elevator malfunction and the lack of notification from us. Your feedback is very valuable for us to evaluate and improve, especially in terms of communication and staff service. We look forward to welcoming you back with an even better experience in the future. Best regards, Dhani HP. General Manager, Swiss-Belinn Luwuk
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D***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
The service is very satisfactory 🫶🏻🫶🏻✨✨
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Accommodation's Reply
10 Jul 2025
Dear Guest, Thank you for choosing Swiss-Belinn Luwuk as your accommodation. We greatly appreciate your positive feedback regarding our rooms and service. We look forward to welcoming you back to Swiss-Belinn Luwuk. Best regards, Dhani HP, General Manager, Swiss-Belinn Luwuk
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I***o
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Leisure
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10.0
/10
Reviewed 22 week(s) ago
Stay in a suite room, clean and spacious. From the balcony you can see the sea, mountains and tree gardens. Very satisfying
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Accommodation's Reply
10 Jul 2025
Dear Valued Guest, Thank you for choosing Swiss-Belinn Luwuk as your accommodation. We greatly appreciate your positive feedback regarding our rooms and services. We look forward to welcoming you back to Swiss-Belinn Luwuk. Best regards, Dhani HP, General Manager, Swiss-Belinn Luwuk
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Marshela
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Business
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8.5
/10
Reviewed 22 week(s) ago
The service is okay, the room is clean and the breakfast is delicious, thank you.
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Accommodation's Reply
10 Jul 2025
Dear Marshela W., Thank you for choosing Swiss-Belinn Luwuk as your accommodation. We greatly appreciate your positive feedback regarding our rooms and service. We look forward to welcoming you back to Swiss-Belinn Luwuk. Best regards, Dhani HP, General Manager, Swiss-Belinn Luwuk
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M***d
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7.3
/10
Reviewed 25 week(s) ago
The room smells of massage oil and is quite disturbing.
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Accommodation's Reply
23 May 2025
Dear Valued Guest, Thank you for your feedback. We apologize for the inconvenience you experienced regarding the aroma in the room. This is certainly not the standard of comfort we expect for our guests. We will immediately forward your feedback to the Housekeeping team for follow-up so that it does not happen again in the future. We hope to welcome you back with a better experience. Warm regards, Management, Swiss-Belinn Luwuk
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Hikmah A. K.
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10.0
/10
Reviewed 25 week(s) ago
The staff was very helpful during the check-in process.. friendly and very polite.
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Accommodation's Reply
23 May 2025
Dear Hikmah A. Ke., Thank you for choosing Swiss-belinn Luwuk as your place to stay. We greatly appreciate your positive review of our hotel rooms and services. We look forward to welcoming you back to Swiss-belinn Luwuk. Warm regards, Management. Swiss-Belinn Luwuk
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F***n
icon-origin-TRAVELOKA
6.4
/10
Reviewed 28 week(s) ago
Cleanliness is very lacking, the room smells musty, some facilities are not worthy for that price. Not comparable to the facilities obtained.
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Accommodation's Reply
10 Jul 2025
Dear Guest, Thank you for sharing your experience. We apologize for any inconvenience you experienced during your stay, particularly regarding the cleanliness of the room, the musty odor, and the facilities that did not meet your expectations. Your feedback is very important for us to evaluate and improve the quality of our services going forward. We will immediately follow up with the relevant team to ensure a similar incident does not recur. We hope to have the opportunity to provide an even better experience on your next visit. Best regards, Swiss-Belinn Luwuk Management
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M***n
icon-Leisure
Leisure
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10.0
/10
Reviewed 29 week(s) ago
Very friendly staff, clean environment, very pleasant atmosphere
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Accommodation's Reply
10 Jul 2025
Dear Guest, Thank you for choosing Swiss-Belinn Luwuk as your accommodation. We greatly appreciate your positive feedback regarding our rooms and service. We look forward to welcoming you back to Swiss-Belinn Luwuk. Best regards, Dhani HP, General Manager, Swiss-Belinn Luwuk
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Tirsa U. W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 29 week(s) ago
The service is very good, friendly Every time I go to Luwuk, I definitely stay here I really like it because there are many aesthetic photo spots and beautiful views of Luwuk City from a height😍 The best anyway
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Accommodation's Reply
10 Jul 2025
Dear Tirsa U. W., Thank you for choosing Swiss-Belinn Luwuk as your accommodation. We greatly appreciate your positive feedback regarding our rooms and service. We look forward to welcoming you back to Swiss-Belinn Luwuk. Best regards, Dhani HP, General Manager, Swiss-Belinn Luwuk
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R***a
icon-Transit
Transit
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10.0
/10
Reviewed 31 week(s) ago
Of all the things, only the water in the shower is not strong enough, but the cleanliness of the room is very clean, especially the bathroom is very, very clean.
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Accommodation's Reply
10 Jul 2025
Dear Valued Guest, Thank you for choosing Swiss-Belinn Luwuk as your accommodation. We greatly appreciate your positive feedback regarding our rooms and service. We look forward to welcoming you back to Swiss-Belinn Luwuk. Best regards, Dhani HP, General Manager, Swiss-Belinn Luwuk
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D***n
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Staycation
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10.0
/10
Reviewed 34 week(s) ago
excellent service from the staff.
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Accommodation's Reply
10 Jul 2025
Dear Valued Guest, Thank you for choosing Swiss-Belinn Luwuk as your accommodation. We greatly appreciate your positive feedback regarding our rooms and services. We look forward to welcoming you back to Swiss-Belinn Luwuk. Best regards, Dhani HP, General Manager, Swiss-Belinn Luwuk
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G***t
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 36 week(s) ago
The atmosphere is comfortable, there is a balcony facing the sea, some of which face the swimming pool. In the morning you can still hear the sound of birds chirping. The atmosphere is calm and comfortable. When I went to the airport, I left some of my stuff in the room. I was already at the airport. I called the hotel receptionist to ask that my stuff be stored at the reception and I asked my friend to pick it up at the hotel. The hotel receptionist helped quickly to pick up and store my stuff. And finally my friend was able to pick up and deliver my stuff to the airport on time. Thank you Swiss-Bellinn Luwuk :)
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Accommodation's Reply
10 Jul 2025
Dear Valued Guest, Thank you for choosing Swiss-Belinn Luwuk as your accommodation. We greatly appreciate your positive feedback regarding our rooms and services. We look forward to welcoming you back to Swiss-Belinn Luwuk. Best regards, Dhani HP, General Manager, Swiss-Belinn Luwuk
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Suwandi I.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 38 week(s) ago
Just give some input to management, maybe replace the TV in the room with a slightly larger one so the viewing experience will be even better
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Accommodation's Reply
13 Feb 2025
Dear Suwandi I, Thank you for your feedback! We are currently replacing the TV to 42 inches for Deluxe sea view rooms up to the highest room category and gradually to all room types. We look forward to welcoming you back to Swiss-Belinn Luwuk! Warm regards, Heykal D. Syarief. General Manager, Swiss-belinn Luwuk
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Number of reviews per page
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