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The Alana Hotel & Conference Center, Sentul City by ASTON
8.7
/10
Very Good
4,868 reviews
What Guests Say About Their Stay
Staff Friendliness (119)
Ambiance (114)
Bedroom (112)
Family Friendly (107)
Sylvia Y.
10.0
/ 10
We had 2 connecting rooms. The rooms are large and very comfy. Each room also had a balcony. The food for breakfast has so many variations. The hotel location is also very strategic, opposite of Ah Poong and not very far from the highway to Jakarta. Overall, we love our stay and would definitely go back again.
B***i
10.0
/ 10
Nice hotel, quiet, good view, good breakfast, clean room, big enough room and has a balcony.
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T***i
10.0
/ 10
Strategic hotel access to various activities. Responsive service, friendly staff and most importantly cleanliness is always maintained.
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S***t
10.0
/ 10
Very comfortable hotel in the Sentul area..close to the city center. Good cleanliness, complete facilities, and very friendly staff.
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Dewono S.
10.0
/ 10
Suitable for children, comfortable hotel atmosphere, friendly service, diverse food choices both room service and in the restaurant.
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In the Area
See Map
Jalan Ir.H.Juanda No. 76, Sentul City, Sentul, Bogor, Jawa Barat, Indonesia, 16810
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in The Alana Hotel & Conference Center, Sentul City by ASTON
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Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
What's around The Alana Hotel & Conference Center, Sentul City by ASTON
Jalan Ir.H.Juanda No. 76, Sentul City, Sentul, Bogor, Jawa Barat, Indonesia, 16810
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Discover More About The Alana Hotel & Conference Center, Sentul City by ASTON
note: hotel was previously named The Alana Hotel and Conference Sentul City by ASTON
Location
Staying at The Alana Hotel & Conference Center, Sentul City by ASTON is a good choice when you are visiting Sentul.
About The Alana Hotel & Conference Center, Sentul City by ASTON
From business event to corporate gathering, The Alana Hotel & Conference Center, Sentul City by ASTON provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at The Alana Hotel & Conference Center, Sentul City by ASTON, a wonderful accommodation for your family holiday.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from The Alana Hotel & Conference Center, Sentul City by ASTON exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
The Alana Hotel & Conference Center, Sentul City by ASTON is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at The Alana Hotel & Conference Center, Sentul City by ASTON.
All facilities in The Alana Hotel & Conference Center, Sentul City by ASTON
Swimming Pool
Fitness Center
Functional Hall
Common Space
Lobby
Public Facilities
- Parking
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Room service
- Safety deposit box
- WiFi in public area
In-room Facilities
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Shower
- TV
Hotel Services
- Concierge
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
Food and Drinks
- Restaurant with AC
- Bar
- Breakfast
General
- AC
- Banquet
- Swimming pool
Things to Do
- Garden
- Spa
Kids and Pets
- Babysitting
Transportation
- Valet parking
Connectivity
- Free WiFi
Business Facilities
- Meeting facilities
Accommodation Policy & General Information in The Alana Hotel & Conference Center, Sentul City by ASTON
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Minimum Age Policy
Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.
Additional Policy
The hotel is currently being renovated for the addition of meeting rooms and escalators
General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at The Alana Hotel & Conference Center, Sentul City by ASTON | 70 |
Number of floors in The Alana Hotel & Conference Center, Sentul City by ASTON | 11 |
Another facilities in The Alana Hotel & Conference Center, Sentul City by ASTON | Coffee shop, 24-hour room service, Room service, Safety deposit box, WiFi in public area |
Frequently asked question in The Alana Hotel & Conference Center, Sentul City by ASTON
What are available facilities at The Alana Hotel & Conference Center, Sentul City by ASTON?
There are top facilites at The Alana Hotel & Conference Center, Sentul City by ASTON such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Alana Hotel & Conference Center, Sentul City by ASTON?
The standard check-in time at The Alana Hotel & Conference Center, Sentul City by ASTON is starting from From 14:00 while the latest check-out time is at Before 12:00
Does The Alana Hotel & Conference Center, Sentul City by ASTON provide breakfast?
Yes, The Alana Hotel & Conference Center, Sentul City by ASTON provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Alana Hotel & Conference Center, Sentul City by ASTON
The Alana Hotel & Conference Center, Sentul City by ASTON has a 4.0-star rating.
How many floors does The Alana Hotel & Conference Center, Sentul City by ASTON have?
The Alana Hotel & Conference Center, Sentul City by ASTON has 11.
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More Reviews from Other Guests in The Alana Hotel & Conference Center, Sentul City by ASTON
Overall Ratings & Reviews The Alana Hotel & Conference Center, Sentul City by ASTON
Traveloka (4,826)
Other sources (42)
8.8
Very Good
From 4,826 reviews
Provided by travelers on
Cleanliness
9.0
Room Comfort
8.9
Meal
8.7
Location
8.9
Service and Facilites
8.9
People often mention about The Alana Hotel & Conference Center, Sentul City by ASTON
All
Staff Friendliness (100)
Family Friendly (95)
Bedroom (95)
Ambiance (93)
Accessibility (89)
Surroundings (86)
Bathroom (84)
Hotel Area (83)
Variety (76)
Room Space (73)
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Traveler Reviews The Alana Hotel & Conference Center, Sentul City by ASTON
Number of reviews per page
20
40
Customer reviews
Y***a
Staycation
10.0
/10
Reviewed 2 day(s) ago
The hotel is cool and the staff are friendly.
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N***r
Staycation
10.0
/10
Reviewed 5 day(s) ago
The breakfast menu is delicious and has lots of variations.
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S***i
Leisure
6.6
/10
Reviewed 5 day(s) ago
Checked in at 1:00 PM, deliberately checked in noon before 2 PM to get a king bed. They said the king bed was sold out, offered twin beds but combined (on a mattress) I agreed. At 3:30 PM came again, apparently it was not prepared. Entered the room without a mattress even though the receptionist offered it. First experience at this hotel and very unpleasant at the beginning!
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e***o
10.0
/10
Reviewed 1 week(s) ago
The hotel staff was very friendly when checking in ☺️
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Y***i
Leisure
10.0
/10
Reviewed 2 week(s) ago
Recommended for Sentul, Bogor and surrounding areas
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Y***a
Staycation
5.6
/10
Reviewed 3 week(s) ago
The upstairs room was always noisy from check-in to check-out, as soon as I entered the upstairs room I heard the sound of a vacuum cleaner and chairs being moved around, and the next morning it was even louder because of the sound of a drill and the sound of hammers. I had informed them but the only response was "we'll check first." It really disturbed my rest. How could a hotel of this class not care about the comfort of its guests?
Read More
See original
2 people find it helpful
Accommodation's Reply
05 Nov 2025
Greetings from Sentul City Hotel & Convention Centre, We sincerely apologize for any noise disturbances that may have occurred during your stay. We are committed to providing a comfortable guest experience and apologize for any inconvenience caused to you. We have forwarded your complaint to the relevant authorities, who will investigate and take action to prevent such incidents from occurring again. We would also like to inform you of any changes that may have been made to your stay. We appreciate your consideration and feedback, and we will do our utmost to make your stay at Sentul City Hotel & Convention Centre even more comfortable and pleasant. Sincerely, Rama Adibutr | Front Office Manager
See original
a***u
Staycation
6.0
/10
Reviewed 4 week(s) ago
AC was not working correctly, not okay
1 people find it helpful
Accommodation's Reply
04 Nov 2025
Daer Valued Guest,
Warmest Greetings From The Alana Hotel & Conference Center Sentul City!!
Thank you for your feedback. We sincerely apologize for the inconvenience caused by the air conditioning issue during your stay. This is certainly not the experience we want our guests to have. Our engineering team has been informed to ensure the unit is checked and functioning properly.
We truly appreciate your understanding and hope to have another opportunity to provide you with a much more comfortable stay in the future.
Warm regards,
Rama Adiputra | Front Office Manager
NM
Nadya M.
Leisure
10.0
/10
Reviewed 5 week(s) ago
the staff were all friendly .. the food was delicious ...
See original
Find this review helpful?
Accommodation's Reply
04 Nov 2025
Dear Ms. Nadia M., Warmest regards from The Alana Hotel & Conference Center Sentul City! Thank you for taking the time to share your experience of staying with us at The Alana Sentul. This positive review means a lot to us and is a great encouragement to continue providing the best service to all our guests. We look forward to welcoming you back again in the future and providing you with a memorable experience. Best regards, Rama Adibutr | Front Office Manager
See original
YA
Yuliany A.
10.0
/10
Reviewed 6 week(s) ago
Very comfortable, next time I will come here again,
The staff is friendly, but the rooms are not spacious
The kids activities are really fun
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Find this review helpful?
DM
Doni M. T.
9.4
/10
Reviewed 7 week(s) ago
Great experience and nice services
2 people find it helpful
g***a
10.0
/10
Reviewed 7 week(s) ago
We experienced the good stayyy
1 people find it helpful
Verified Traveler
Leisure
10.0
/10
Reviewed 9 week(s) ago
Family vacations are a real treat here. There are plenty of events and activities for kids, from vase coloring, movie time, mermaid shows, and foam parties. They make for a fun-filled holiday for the kids. Breakfast offers a variety of options, although I found the international menu a bit lacking. The location is close to major malls and other recreational spots in Sentul, making it a great choice.
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Find this review helpful?
y***o
Leisure
9.7
/10
Reviewed 9 week(s) ago
There are lots of activities for kids, so they won't get bored.
See original
1 people find it helpful
V***y
Business
8.5
/10
Reviewed 9 week(s) ago
The rooms are nice, the staff is friendly, and the location is strategically located near the toll road. The food is delicious, and the rooms have balconies.
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Margaretha T. D. A.
Business
8.5
/10
Reviewed 10 week(s) ago
Location, service and facilities are quite good.
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M***a
Business
10.0
/10
Reviewed 10 week(s) ago
Comfortable hotel, varied food and there is a special cake for overnight meetings
See original
1 people find it helpful
Verified Traveler
10.0
/10
Reviewed 10 week(s) ago
In short, everything is satisfying, it's hard to say what else, it's confusing. It's more than I expected, so I'm really satisfied.
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s***2
Staycation
8.5
/10
Reviewed 10 week(s) ago
The hotel staff was friendly and very helpful. The breakfast menu at the restaurant was also varied.
See original
2 people find it helpful
A***f
10.0
/10
Reviewed 11 week(s) ago
Staying overnight during a child's birthday is fun, there are lots of children's activities and they give them a birthday cake.
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Find this review helpful?
R***h
10.0
/10
Reviewed 11 week(s) ago
Good hotel in Jakarta with excellent service. Best of luck!
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1 people find it helpful
Number of reviews per page
20
40
Ready to make up your mind?
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews The Alana Hotel & Conference Center, Sentul City by ASTON
Traveloka (4,826)
Other sources (42)
8.8
Very Good
From 4,826 reviews
Provided by travelers on
Cleanliness
9.0
Room Comfort
8.9
Meal
8.7
Location
8.9
Service and Facilites
8.9
People often mention about The Alana Hotel & Conference Center, Sentul City by ASTON
All
Staff Friendliness (100)
Family Friendly (95)
Bedroom (95)
Ambiance (93)
Accessibility (89)
Surroundings (86)
Bathroom (84)
Hotel Area (83)
Variety (76)
Room Space (73)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews The Alana Hotel & Conference Center, Sentul City by ASTON
Number of reviews per page
20
40
Customer reviews
Y***a
Staycation
10.0
/10
Reviewed 2 day(s) ago
The hotel is cool and the staff are friendly.
See original
Find this review helpful?
N***r
Staycation
10.0
/10
Reviewed 5 day(s) ago
The breakfast menu is delicious and has lots of variations.
See original
Find this review helpful?
S***i
Leisure
6.6
/10
Reviewed 5 day(s) ago
Checked in at 1:00 PM, deliberately checked in noon before 2 PM to get a king bed. They said the king bed was sold out, offered twin beds but combined (on a mattress) I agreed. At 3:30 PM came again, apparently it was not prepared. Entered the room without a mattress even though the receptionist offered it. First experience at this hotel and very unpleasant at the beginning!
Read More
See original
Find this review helpful?
e***o
10.0
/10
Reviewed 1 week(s) ago
The hotel staff was very friendly when checking in ☺️
See original
Find this review helpful?
Y***i
Leisure
10.0
/10
Reviewed 2 week(s) ago
Recommended for Sentul, Bogor and surrounding areas
See original
Find this review helpful?
Y***a
Staycation
5.6
/10
Reviewed 3 week(s) ago
The upstairs room was always noisy from check-in to check-out, as soon as I entered the upstairs room I heard the sound of a vacuum cleaner and chairs being moved around, and the next morning it was even louder because of the sound of a drill and the sound of hammers. I had informed them but the only response was "we'll check first." It really disturbed my rest. How could a hotel of this class not care about the comfort of its guests?
Read More
See original
2 people find it helpful
Accommodation's Reply
05 Nov 2025
Greetings from Sentul City Hotel & Convention Centre, We sincerely apologize for any noise disturbances that may have occurred during your stay. We are committed to providing a comfortable guest experience and apologize for any inconvenience caused to you. We have forwarded your complaint to the relevant authorities, who will investigate and take action to prevent such incidents from occurring again. We would also like to inform you of any changes that may have been made to your stay. We appreciate your consideration and feedback, and we will do our utmost to make your stay at Sentul City Hotel & Convention Centre even more comfortable and pleasant. Sincerely, Rama Adibutr | Front Office Manager
See original
a***u
Staycation
6.0
/10
Reviewed 4 week(s) ago
AC was not working correctly, not okay
1 people find it helpful
Accommodation's Reply
04 Nov 2025
Daer Valued Guest,
Warmest Greetings From The Alana Hotel & Conference Center Sentul City!!
Thank you for your feedback. We sincerely apologize for the inconvenience caused by the air conditioning issue during your stay. This is certainly not the experience we want our guests to have. Our engineering team has been informed to ensure the unit is checked and functioning properly.
We truly appreciate your understanding and hope to have another opportunity to provide you with a much more comfortable stay in the future.
Warm regards,
Rama Adiputra | Front Office Manager
NM
Nadya M.
Leisure
10.0
/10
Reviewed 5 week(s) ago
the staff were all friendly .. the food was delicious ...
See original
Find this review helpful?
Accommodation's Reply
04 Nov 2025
Dear Ms. Nadia M., Warmest regards from The Alana Hotel & Conference Center Sentul City! Thank you for taking the time to share your experience of staying with us at The Alana Sentul. This positive review means a lot to us and is a great encouragement to continue providing the best service to all our guests. We look forward to welcoming you back again in the future and providing you with a memorable experience. Best regards, Rama Adibutr | Front Office Manager
See original
YA
Yuliany A.
10.0
/10
Reviewed 6 week(s) ago
Very comfortable, next time I will come here again,
The staff is friendly, but the rooms are not spacious
The kids activities are really fun
See original
Find this review helpful?
DM
Doni M. T.
9.4
/10
Reviewed 7 week(s) ago
Great experience and nice services
2 people find it helpful
g***a
10.0
/10
Reviewed 7 week(s) ago
We experienced the good stayyy
1 people find it helpful
Verified Traveler
Leisure
10.0
/10
Reviewed 9 week(s) ago
Family vacations are a real treat here. There are plenty of events and activities for kids, from vase coloring, movie time, mermaid shows, and foam parties. They make for a fun-filled holiday for the kids. Breakfast offers a variety of options, although I found the international menu a bit lacking. The location is close to major malls and other recreational spots in Sentul, making it a great choice.
Read More
Find this review helpful?
y***o
Leisure
9.7
/10
Reviewed 9 week(s) ago
There are lots of activities for kids, so they won't get bored.
See original
1 people find it helpful
V***y
Business
8.5
/10
Reviewed 9 week(s) ago
The rooms are nice, the staff is friendly, and the location is strategically located near the toll road. The food is delicious, and the rooms have balconies.
See original
Find this review helpful?
Margaretha T. D. A.
Business
8.5
/10
Reviewed 10 week(s) ago
Location, service and facilities are quite good.
See original
Find this review helpful?
M***a
Business
10.0
/10
Reviewed 10 week(s) ago
Comfortable hotel, varied food and there is a special cake for overnight meetings
See original
1 people find it helpful
Verified Traveler
10.0
/10
Reviewed 10 week(s) ago
In short, everything is satisfying, it's hard to say what else, it's confusing. It's more than I expected, so I'm really satisfied.
See original
Find this review helpful?
s***2
Staycation
8.5
/10
Reviewed 10 week(s) ago
The hotel staff was friendly and very helpful. The breakfast menu at the restaurant was also varied.
See original
2 people find it helpful
A***f
10.0
/10
Reviewed 11 week(s) ago
Staying overnight during a child's birthday is fun, there are lots of children's activities and they give them a birthday cake.
See original
Find this review helpful?
R***h
10.0
/10
Reviewed 11 week(s) ago
Good hotel in Jakarta with excellent service. Best of luck!
See original
1 people find it helpful
Number of reviews per page
20
40