Prince Smart Inn Ebisu

Review from a family with 5yo - room with two bedroom still very small. So even open the luggage was a challenge. The room amenities in overall they are fine, so you can get some rest - good beds, good AC and good bath. Again the only "issue" here is the size of the whole room. Other than that, the property and location is ideal. Metro is close and several restaurants around

Room was quite small for the price and location wasnt as good or as close to the train station as ai thought

Great location.

Love to stay here. Awesome location in Ebisu. Modern facilities. Comfortable beds.

We've travelled all over Japan and stayed at a variety of spots including hostels, inns, hotels, ryokans and resorts. Unfortunately, this is, by far, the worst hotel we've experienced in Japan, to-date. The first issue is the lack of service. Prince likely takes its "Smart" name by leaning into technology...and angle that's become outdated as many of its features are now available in other hotels of all price ranges. They only offer auto-check-in/out kiosks. The hotel floors we had access to (B1 for laundry, 2F for vending machine, and 4F for our floor) all consistently smelled like deep-fry. The rooms were so dusty that it triggered a serious allergic reaction on several nights. The hotel included breakfast, but we visited at different hours thru out our stay and witnessed items being "sold out" only to be re-added shortly after. Above all, the two worst aspects of the Prince are their unwillingness to store luggage, and their taxi hailing service. Taxis must be booked via a QR code on their lobby smart TV screen w/ a min 3hr advance booking time. If you're urgently in need of a taxi like we were, don't count on their staff helping - they're reluctant to engage in ANY form of interaction with customers. Rooms are extremely small, so if you still plan to stay here, it's going to be for the location, and truthfully, nothing else. Will not be returning/recommending this spot to anyone.

I really enjoyed the property. Staff was helpful and just overall great stay.

Great hotel!

It is convenient and easy to locate; close to station and eating venues. The room was small with little space about the bed and tiny bathroom facilities.

A nice cafe inside the mall

Prince Smart Inn Ebisu was exactly what we needed – clean, comfortable, and perfectly located just a short walk from Ebisu Station, with plenty of nearby restaurants and bars. The on-site laundry was a great convenience, and the staff’s service struck a perfect balance – not overly attentive, but there if we needed them and just right for a relaxed stay. We also enjoyed a light breakfast a couple of times, which was a simple but nice touch. Highly recommend for a hassle-free, convenient stay in Tokyo!

Good hotel, but they couldn’t hold our bags after checking out.

Really close to the station, the washer and dryer worked very well,

Comfortable sized rooms, close to ebisu train station, lots of bars, restaurants, shops close by

Very clean property and easy to get around w public transportation.

The stay here was fine, however, the hotel does not hold your luggage for you after you check out. So if you have a flight way later in the day then you will need to find somewhere to store your luggage in the mean time. There are storage lockers in the station nearby but there aren't many so it's very unlikely there will be one available by the time you need it

Good location. Nice room. Breakfast is skimpy.

Very clean. Will definitely stay here again. Close to train station

Excellent stay. Good location. Staff were extremely friendly and helpful. Good breakfast included and very clean.

Staff are all fantastic poor breakfast 1 coffee and a toasted sandwich rooms very small with no Where to put your clothes except for a few hangers bed was to soft for me but comfortable no English on tv very good position for getting around netro near by pleanty of places to eat would go back but get a bigger bed

Fantastic stay!