Prince Smart Inn Ebisu

Review from a family with 5yo - room with two bedroom still very small. So even open the luggage was a challenge. The room amenities in overall they are fine, so you can get some rest - good beds, good AC and good bath. Again the only "issue" here is the size of the whole room. Other than that, the property and location is ideal. Metro is close and several restaurants around

Room was quite small for the price and location wasnt as good or as close to the train station as ai thought

セルフチェックイン、セルフチェックアウトで特に何のサービスがあるわけではないのですが、恵比寿駅からも近くてロケーションがとても良いです。部屋は、清潔で綺麗ですが、アメニティや部屋着などはありませんので日本のホテルに慣れている人は注意が必要です。 また、チェックアウト後にはスーツケースなどの荷物を預かってもらえないので、そこが本当に本当に不便です。駅まで行きロッカーに入れる必要があります。大きなスーツケースを抱えた外国人観光客もそのことでスタッフに「事前に知らされていなかった」と抗議している光景を目にしましたが、、、気持ちわかります。

Great location.

Love to stay here. Awesome location in Ebisu. Modern facilities. Comfortable beds.

We've travelled all over Japan and stayed at a variety of spots including hostels, inns, hotels, ryokans and resorts. Unfortunately, this is, by far, the worst hotel we've experienced in Japan, to-date. The first issue is the lack of service. Prince likely takes its "Smart" name by leaning into technology...and angle that's become outdated as many of its features are now available in other hotels of all price ranges. They only offer auto-check-in/out kiosks. The hotel floors we had access to (B1 for laundry, 2F for vending machine, and 4F for our floor) all consistently smelled like deep-fry. The rooms were so dusty that it triggered a serious allergic reaction on several nights. The hotel included breakfast, but we visited at different hours thru out our stay and witnessed items being "sold out" only to be re-added shortly after. Above all, the two worst aspects of the Prince are their unwillingness to store luggage, and their taxi hailing service. Taxis must be booked via a QR code on their lobby smart TV screen w/ a min 3hr advance booking time. If you're urgently in need of a taxi like we were, don't count on their staff helping - they're reluctant to engage in ANY form of interaction with customers. Rooms are extremely small, so if you still plan to stay here, it's going to be for the location, and truthfully, nothing else. Will not be returning/recommending this spot to anyone.

I really enjoyed the property. Staff was helpful and just overall great stay.

よかった！

Great hotel!

It is convenient and easy to locate; close to station and eating venues. The room was small with little space about the bed and tiny bathroom facilities.

A nice cafe inside the mall

Prince Smart Inn Ebisu was exactly what we needed – clean, comfortable, and perfectly located just a short walk from Ebisu Station, with plenty of nearby restaurants and bars. The on-site laundry was a great convenience, and the staff’s service struck a perfect balance – not overly attentive, but there if we needed them and just right for a relaxed stay. We also enjoyed a light breakfast a couple of times, which was a simple but nice touch. Highly recommend for a hassle-free, convenient stay in Tokyo!

Good hotel, but they couldn’t hold our bags after checking out.

Really close to the station, the washer and dryer worked very well,

Staff was amazing, location is incredible. Thanks for taking care of me (since I lost so many car keys haha) Best regards,

Comfortable sized rooms, close to ebisu train station, lots of bars, restaurants, shops close by

호텔의 관리 상태나 친절도 그리고 편안함 다 좋습니다. 위치도 인근 좋는 식당과 술집이 많습니다. 남자가 쇼핑하기에도 괜찮은 샾이 많습니다. 다만 405호 천장 간접조명 아래 수상한 인형이 있었어요. 치워주세요. 손대기 싫어서 그냥 두었어요.

Great location and eco-friendly (which means this hotel does not offer typical amenities Japanese hotels generally pamper guests with).

Very clean property and easy to get around w public transportation.

The stay here was fine, however, the hotel does not hold your luggage for you after you check out. So if you have a flight way later in the day then you will need to find somewhere to store your luggage in the mean time. There are storage lockers in the station nearby but there aren't many so it's very unlikely there will be one available by the time you need it