Sutton Place Hotel Ueno

Hotels
7.9
/10
Pleasant
267 reviews

What Guests Say About Their Stay

JARUWAN KHANTHAWONG

9.4
/ 10
Luggage overnight. If you come back to the hotel again. Delivery to the airport via Japan post, but must be sent before 4 pm.
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Wannita J.

8.6
/ 10
Good location near train and tourist attraction. Service and comfort are at an acceptable level.
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sujin k.

10.0
/ 10
Convenient, clean rooms, good service too.
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Hardeep

10.0
/ 10
Had a good stay at this hotel, the staff were very friendly and accommodating. The room was very clean too and the area was convenient. The train station was 5 mins away for instance.

Phillip

10.0
/ 10
Very conveniently located 5 minutes walk from Ueno Station. Easy check in and check out. Across the road is a 711. Exhaust fans in bathroom would be good in winter as high condensation after 4 people showering.
In the Area
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7-chome-8-23 Ueno, Tokyo, Taito, Kanto, Japan, 110-0005

Main Facilities

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WiFi
Staying at Sutton Place Hotel Ueno is a good choice when you are visiting Ueno.
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What's around Sutton Place Hotel Ueno

7-chome-8-23 Ueno, Tokyo, Taito, Kanto, Japan, 110-0005
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Location


Staying at Sutton Place Hotel Ueno is a good choice when you are visiting Ueno.

About Sutton Place Hotel Ueno

Staying at Sutton Place Hotel Ueno will surely satisfy you with its great hospitality and affordable price.

All facilities in Sutton Place Hotel Ueno

Others Sutton Place Hotel Ueno
Others

Public Facilities

  • Smoke-free area
  • Safety deposit box
  • Others

Hotel Services

  • Laundry service
  • Luggage storage
  • Front desk

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Sutton Place Hotel Ueno

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and cash
  • Safety features at this property include a fire extinguisher

The front desk is open daily from 4:30 PM - 8:30 PM. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.

Check-in/Check-out Time

Check-in:
16:30 - 00:00
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
WiFi
Check-In / Check-Out Time
From 16:30 - 00:00 - to 11:00
Available rooms at Sutton Place Hotel Ueno
50
Number of floors in Sutton Place Hotel Ueno
11
Another facilities in Sutton Place Hotel Ueno
Smoke-free area, Safety deposit box, Others, Laundry service, Luggage storage

Frequently asked question in Sutton Place Hotel Ueno

What are available facilities at Sutton Place Hotel Ueno?
There are top facilites at Sutton Place Hotel Ueno such as WiFi. (some may require extra charges)
What is normal check-in & check-out time at Sutton Place Hotel Ueno?
The standard check-in time at Sutton Place Hotel Ueno is starting from 16:30 - 00:00 while the latest check-out time is at Before 11:00
What is the star rating of Sutton Place Hotel Ueno
Sutton Place Hotel Ueno has a 2.5-star rating.
How many floors does Sutton Place Hotel Ueno have?
Sutton Place Hotel Ueno has 11.
How many rooms are available at Sutton Place Hotel Ueno
Sutton Place Hotel Ueno has 50.
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More Reviews from Other Guests in Sutton Place Hotel Ueno

Overall Ratings & Reviews Sutton Place Hotel Ueno

Traveloka (45)
Other sources (222)
7.8
Pleasant
From 222 reviews
Cleanliness

8.0

Room Comfort

7.6

Service and Facilites

8.2

Sort by
Most Relevant
Preferences
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Traveler Reviews Sutton Place Hotel Ueno

Number of reviews per page
20
40
Top reviews
Lynette
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Clean room with good amenities. Tokyo is short on space the room was compact and no where for bags. Perfect for a one night stay close to the train station and Ueno Park
Yiting
icon-Leisure
Leisure
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The room was generally clean but the bathtub looked a bit concerning so I opted for showers instead of baths during my stay. The hotel didn’t feel very secure. Anyone could easily access the rooms via the elevator and the traditional key-based locks made me feel they could be easily replicated. Furthermore, the room safe wasn’t bolted so I wasn’t comfortable leaving any valuables there.
Read More
MO CHANG
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Staff is kind and nice, room is clean
DESMOND
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Room was spacious enough to open 3 large luggages and still have floor space to walk. However, the floor itself was rather dirty (my luggage had lots of dust and dirt stuck to it). Bed and pillows were just nice for me, very comfortable and warm. The blinds were a little confusing to operate.
David
icon-Leisure
Leisure
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Easy and quick access to Ueno Station. Room was very clean and staff were friendly and helpful
Andrew
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Visit didnt start well, when the receptionist ignored us when we arrived for 10 minutes while on the phone, and also the wait was in the rather shabby reception area with for some reason the AC going full tilt in heat mode and we were sweltering. Rooms are not too bad but I am not sure if the size measurements are accurate as seem small even by Tokyo standards despite the sizes indicating larger than comparable hotels. Bathroom has a really awkward double sliding door. On the plus side the sound insulation was very good and the traffic on the very close flyover in the front was not audible at all. There are fare better hotels available for the same price.
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Hardeep
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Had a good stay at this hotel, the staff were very friendly and accommodating. The room was very clean too and the area was convenient. The train station was 5 mins away for instance.
CHUNAN
10.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Clean and Close to Station
Yau
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

The room is pretty small, if you have 2 large luggage, you will probably have a problem moving around in the room.
Stacey
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Great hotel, quiet, clean and easy overnight from Narita airport.
s
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Quiet, good location, Great staff.
Christopher
6.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

This is a decent stay for a single night, or a place just to crash. Great location, but very old and basic hotel. A bit overpriced for a 2 star hotel.
Levy
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Clean
Mei
8.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Very convenient location, a lot of dining options around area.
Mark
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

Sutton is a hotel that is casual hotel conveniently located with a friendly staff.
Dexter
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Overall pretty good experience. The blinds was letting in light when the sun rises even though it's closed. There's little areas where the light goes through. No room cleaning for consecutive night stay. Also self service to get new towels and amenities and you'll have to throw away trash daily. About 5-8 mins walk to Ueno station which is convenient. There's also 7-11 and Family mart nearby. Staff are friendly and polite. Easy check-in and check-out.
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Dean
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

Road noise, and curtins let alot of light through but still i nice friendly place to stay
riley
8.0
/10
Reviewed 58 week(s) ago

Hotels.com verified review

Good stay, just the occasional japanese bug
Victoria
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

The picture on Expedia looks like a nice proper hotel. Surprise to find it hidden along the shops. Have to take an old lift to the lobby. The place is clean as per Japanese standard. Room is big for 3 of us. Looks like student accommodation. No view though. Location very convenient to UENo station. Staff are polite.
Wei Jie
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

Blinds on the window allow you to be greeted by the sunrise each morning. Hotel guest need to clear rubbish and linen on their own rach day.
Number of reviews per page
20
40

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Others 4 Sutton Place Hotel Ueno

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Sutton Place Hotel Ueno

Traveloka (45)
Other sources (222)
7.8
Pleasant
From 222 reviews
Cleanliness

8.0

Room Comfort

7.6

Service and Facilites

8.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Sutton Place Hotel Ueno

Number of reviews per page
20
40
Top reviews
Lynette
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Clean room with good amenities. Tokyo is short on space the room was compact and no where for bags. Perfect for a one night stay close to the train station and Ueno Park
Yiting
icon-Leisure
Leisure
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The room was generally clean but the bathtub looked a bit concerning so I opted for showers instead of baths during my stay. The hotel didn’t feel very secure. Anyone could easily access the rooms via the elevator and the traditional key-based locks made me feel they could be easily replicated. Furthermore, the room safe wasn’t bolted so I wasn’t comfortable leaving any valuables there.
Read More
MO CHANG
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Staff is kind and nice, room is clean
DESMOND
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Room was spacious enough to open 3 large luggages and still have floor space to walk. However, the floor itself was rather dirty (my luggage had lots of dust and dirt stuck to it). Bed and pillows were just nice for me, very comfortable and warm. The blinds were a little confusing to operate.
David
icon-Leisure
Leisure
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Easy and quick access to Ueno Station. Room was very clean and staff were friendly and helpful
Andrew
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Visit didnt start well, when the receptionist ignored us when we arrived for 10 minutes while on the phone, and also the wait was in the rather shabby reception area with for some reason the AC going full tilt in heat mode and we were sweltering. Rooms are not too bad but I am not sure if the size measurements are accurate as seem small even by Tokyo standards despite the sizes indicating larger than comparable hotels. Bathroom has a really awkward double sliding door. On the plus side the sound insulation was very good and the traffic on the very close flyover in the front was not audible at all. There are fare better hotels available for the same price.
Read More
Hardeep
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Had a good stay at this hotel, the staff were very friendly and accommodating. The room was very clean too and the area was convenient. The train station was 5 mins away for instance.
CHUNAN
10.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Clean and Close to Station
Yau
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

The room is pretty small, if you have 2 large luggage, you will probably have a problem moving around in the room.
Stacey
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Great hotel, quiet, clean and easy overnight from Narita airport.
s
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Quiet, good location, Great staff.
Christopher
6.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

This is a decent stay for a single night, or a place just to crash. Great location, but very old and basic hotel. A bit overpriced for a 2 star hotel.
Levy
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Clean
Mei
8.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Very convenient location, a lot of dining options around area.
Mark
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

Sutton is a hotel that is casual hotel conveniently located with a friendly staff.
Dexter
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Overall pretty good experience. The blinds was letting in light when the sun rises even though it's closed. There's little areas where the light goes through. No room cleaning for consecutive night stay. Also self service to get new towels and amenities and you'll have to throw away trash daily. About 5-8 mins walk to Ueno station which is convenient. There's also 7-11 and Family mart nearby. Staff are friendly and polite. Easy check-in and check-out.
Read More
Dean
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

Road noise, and curtins let alot of light through but still i nice friendly place to stay
riley
8.0
/10
Reviewed 58 week(s) ago

Hotels.com verified review

Good stay, just the occasional japanese bug
Victoria
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

The picture on Expedia looks like a nice proper hotel. Surprise to find it hidden along the shops. Have to take an old lift to the lobby. The place is clean as per Japanese standard. Room is big for 3 of us. Looks like student accommodation. No view though. Location very convenient to UENo station. Staff are polite.
Wei Jie
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

Blinds on the window allow you to be greeted by the sunrise each morning. Hotel guest need to clear rubbish and linen on their own rach day.
Number of reviews per page
20
40