Tokyu Stay Ginza

Hotels
8.7
/10
Very Good
1,141 reviews

What Guests Say About Their Stay

S***i

8.5
/ 10
This wasn’t our first stay at Tokyu Ginza. The location is great, within walking distance to the city’s commercial highlights, subway station access, and convenience stores. Staff were friendly and helpful. Recommended.

Harwin

10.0
/ 10
Located at premium area, over all are very nice hotel, nice view from room hotel, very affordable and best choice for shopper.

Hieu

10.0
/ 10
Nice place and close proximity to all local spots, will be staying here again

Miu lan

10.0
/ 10
The great thing is this hotel equipped with a washing machine in the room and you can also take a coffee from the lobby until 11:00pm.

Yuk Ngor

10.0
/ 10
Great location! Close to metro station and easy to get to anywhere. Many shops, restaurants, cafes around. Will definitely stay in this hotel when we visit Tokyo again.
In the Area
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4-10-5 Ginza, Chuo-ku, Tokyo, Chuo, Kanto, Japan, 104-0061

Main Facilities

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Restaurant
24-Hour Front Desk
WiFi
Elevator
Tokyu Stay Ginza is located in area / city Ginza. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Tokyu Stay Ginza

4-10-5 Ginza, Chuo-ku, Tokyo, Chuo, Kanto, Japan, 104-0061
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Lobby Tokyu Stay Ginza
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Tokyu Stay Ginza Rates per Night

Looking for the best Tokyu Stay Ginza hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking! Tokyu Stay Ginza room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Tokyu Stay Ginza Location & Address

Tokyu Stay Ginza is located at 銀座 4-10-5, 東京, 中央区(東京), 関東, 日本, 104-0061. It's situated in the Chuo, Tokyo area of Japan, known for its vibrant nightlife and street food. The hotel address is 5-14-7 Ginza, Chuo-ku, Tokyo 104-0061, Japan. The hotel is approximately 4 km from the city center.

How to go to Tokyu Stay Ginza from Airport

Navigating your hotel transfer from the airport to hotel can be a breeze with several options available. Whether you're looking for the fastest route or the most affordable one, here's a breakdown to help you plan your journey to Tokyu Stay Ginza.
  • Taxi (Most Direct):

    A taxi is the most straightforward way to get to Tokyu Stay Ginza. You can find taxi stands outside both Narita (NRT) and Haneda (HND) airports. The journey from Narita can take around 60-90 minutes, while from Haneda, it's about 30-45 minutes, depending on traffic.
  • Limousine Bus (Convenient):

    The Airport Limousine Bus offers a comfortable and direct transfer to major hotels in the Ginza area. Check the schedule for buses heading to Ginza and alight at a stop closest to Tokyu Stay Ginza. From there, it's a short walk to the hotel.
  • Narita Express (N'EX) and Subway (Cost-Effective):

    From Narita Airport, take the Narita Express to Tokyo Station. From Tokyo Station, transfer to the Marunouchi Subway Line and ride to Ginza Station. Tokyu Stay Ginza is a short walk from Ginza Station.
  • Keikyu Line and Subway (From Haneda):

    From Haneda Airport, take the Keikyu Line to Shinbashi Station. Transfer to the Tokyo Metro Ginza Line and get off at Ginza Station. The hotel is within walking distance.
  • Ride Hailing (Alternative):

    Ride Hailing services are available, offering a convenient way to reach the hotel. However, be aware of potential surge pricing during peak hours.

Tips:

For the most convenient route, consider the Limousine Bus if you have a lot of luggage. If you're on a budget, the combination of Narita Express/Keikyu Line and subway is a good option. Purchase a Suica or Pasmo card for easy payment on public transport.

Tokyu Stay Ginza Reviews & Summary

Looking for all about hotel Tokyu Stay Ginza? This hotel consistently receives positive hotel reviews for its prime location, comfortable rooms, and excellent service. Guests particularly appreciate its proximity to Ginza's shopping and dining district, making it an ideal base for exploring Tokyo. One of the standout features that guests love about the hotel is the in-room laundry facilities, a unique amenity that adds convenience for longer stays. The rooms are well-appointed and clean, providing a relaxing environment after a day of sightseeing. Here's a short review to encourage bookings: "The location was perfect, the staff were incredibly helpful, and having a washing machine in the room was a game-changer! Highly recommend."

Tokyu Stay Ginza Room Types Available

Choosing the right hotel room type can significantly enhance your stay. Tokyu Stay Ginza offers a variety of categories of hotel rooms to cater to different needs and preferences. Here's a breakdown of the different hotel bedroom types available:
  • Standard Single Room:

    Ideal for solo travellers, these rooms offer a comfortable space with essential amenities.
  • Double Room:

    Perfect for couples, featuring a double bed and ample space. Smoking and non-smoking options are usually available.
  • Twin Room:

    Designed for friends or family travelling together, with two separate beds.
  • Superior Room:

    Offering more space and enhanced amenities, these rooms often come with city views.
  • Deluxe Room:

    The most luxurious option, featuring a larger layout, premium amenities, and sometimes a bathtub in addition to a shower.
  • Accessible Room:

    Designed to accommodate guests with disabilities, these rooms include features like wider doorways and accessible bathrooms.

Tokyu Stay Ginza is generally not a pet-friendly hotel. Contact the hotel directly for specific inquiries about service animal accommodations and any related requirements.

Hotel Facilities in Tokyu Stay Ginza

When choosing a hotel, the hotel facilities available can greatly impact your overall experience. Tokyu Stay Ginza offers a range of hotel amenities designed to make your stay comfortable and convenient.
  • Free Wi-Fi:

    Stay connected with complimentary high-speed internet access throughout the hotel.
  • Laundry Facilities:

    A coin-operated laundry is available for guests to use, offering a convenient way to wash clothes during your stay.
  • 24-Hour Front Desk:

    The front desk is staffed around the clock to assist with any inquiries or requests.
  • Vending Machines:

    A selection of drinks and snacks are available from vending machines on-site.
  • Restaurant:

    Enjoy a variety of culinary delights at the hotel's restaurant.
  • Business Center:

    For business travellers, a well-equipped business center is available.

Most facilities are available to all guests without extra fees. The restaurant operating hours vary, so check with the front desk for the latest schedule.

Hotel Buffet or Restaurant/Cafe in Tokyu Stay Ginza

Exploring the hotel buffet, hotel restaurant, and hotel cafe options can be a delightful part of your stay. Tokyu Stay Ginza offers a variety of dining experiences to suit different tastes.
  • Restaurant:

    The hotel's main restaurant offers a diverse menu featuring both Japanese and international cuisine.
  • Breakfast Buffet:

    Start your day with a hearty breakfast buffet, including a selection of hot and cold dishes. The price per person is approximately SGD 30.
  • Cafe:

    Enjoy a relaxing coffee or light snack at the hotel's cafe.

The restaurant is known for its signature dishes, including fresh seafood and traditional Japanese delicacies. The breakfast buffet is open from 6:30 AM to 10:00 AM.

Tokyu Stay Ginza Airport pickups and How to Book

Looking for hotels with airport shuttle services? While Tokyu Stay Ginza doesn't offer a direct hotel to airport transfer, they can assist with arranging airport transfers through third-party services.

To book an airport pickup, contact the hotel directly at least 48 hours in advance. Provide your flight details, including arrival time and flight number. The hotel staff will help you arrange a private car or shuttle service to ensure a smooth and hassle-free transfer.

Nearby MRT Station & Bus Stops

Convenient access to public transportation is essential for exploring Tokyo. Tokyu Stay Ginza is located near several MRT nearby and bus stops nearby, making it easy to get around the city.
  • Ginza Station (Tokyo Metro Ginza Line, Hibiya Line, Marunouchi Line):

    Approximately a 3-minute walk from the hotel.
  • Higashi-Ginza Station (Toei Asakusa Line, Tokyo Metro Hibiya Line):

    About a 5-minute walk away.
  • Ginza-itchome Station (Tokyo Metro Yurakucho Line):

    Around a 7-minute walk.
  • Bus Stop: Ginza-yonchome:

    Several bus routes stop here, providing access to various parts of Tokyo.

To use public transport, purchase a Suica or Pasmo card. These rechargeable cards can be used on most trains and buses in the Tokyo area. You can buy them at ticket machines in most stations.

Nearby Attractions for Family / Kid Friendly

Discovering nearby activities and nearby places to go is easy when staying at Tokyu Stay Ginza. There are plenty of nearby sightseeing places and things to see nearby that are perfect for families and kids.
  • Hamarikyu Gardens:

    A beautiful traditional Japanese garden with ponds and teahouses. Distance from hotel: 2 km. Entry price: SGD 3.
  • Kabuki-za Theatre:

    Experience a traditional Kabuki performance. Distance from hotel: 0.5 km. Ticket prices vary.
  • Imperial Palace East Garden:

    Explore the historic grounds of the Imperial Palace. Distance from hotel: 3 km. Free entry.
  • Ueno Park:

    Home to several museums, a zoo, and beautiful gardens. Distance from hotel: 6 km. Entry to the park is free, but museum fees vary.
  • Tokyo National Museum:

    Discover Japanese art and history. Distance from hotel: 7 km. Entry price: SGD 18.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Japan!

Where to eat near Tokyu Stay Ginza (Chuo, Tokyo)

Exploring nearby dining options and local food is a must when visiting Ginza. There are plenty of local restaurant and food eatiries near me to satisfy your cravings.
  • Cafes/Restaurants:

    • Café de Ginza Miyuki-kan:

      A classic cafe known for its elegant atmosphere and delicious cakes.
    • Bills Ginza:

      Popular for its ricotta hotcakes and Australian-inspired cuisine.
    • L'ecrin:

      A Michelin-starred French restaurant offering a refined dining experience.
  • Local Street Food:

    • Yakitori (grilled chicken skewers):

      Find these at various street stalls and small eateries.
    • Ramen:

      Try different regional varieties of ramen at local noodle shops.
    • Takoyaki (octopus balls):

      A popular street food snack.
    • Okonomiyaki (savory pancake):

      A customizable and filling dish.
    • Taiyaki (fish-shaped cake):

      A sweet treat filled with red bean paste.

Shopping places near Tokyu Stay Ginza (Chuo, Tokyo)

Discovering nearby shopping destinations is a highlight of visiting Ginza. There are numerous dept stores near me and shops near me, making it a shopper's paradise. Here are some options for nearby shopping:
  • Ginza Six:

    A luxury shopping complex with high-end boutiques and art installations.
  • Mitsukoshi Ginza:

    A traditional department store offering a wide range of products, from fashion to food.
  • Ginza Wako:

    An iconic department store known for its elegant architecture and luxury goods.

Other Places to Stay Near Tokyu Stay Ginza

Looking for alternative accommodations? There are many affordable hotels nearby, including luxury options. Here are some suggestions for other places to stay:
  • Luxury/5–6 star hotels nearby:

    • The Peninsula Tokyo:

      Offers stunning views and world-class service.
    • Mandarin Oriental Tokyo:

      Known for its exceptional dining and luxurious accommodations.
    • Imperial Hotel:

      A historic hotel with a prime location and impeccable service.

    Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Japan!

  • Four-star hotels nearby:

    • Millennium Mitsui Garden Hotel Tokyo:

      Offers comfortable rooms and a convenient location.
    • Hotel Gracery Ginza:

      Features modern amenities and a stylish design.
    • Mitsui Garden Hotel Ginza Premier:

      Provides panoramic city views and excellent service.

    Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Japan!

  • Three-star hotels nearby:

    • Hotel Unizo Ginza-nanachome:

      Offers affordable and comfortable accommodations.
    • Super Hotel Premier Ginza:

      Features a convenient location and essential amenities.
    • Hotel Monterey Ginza:

      Provides a cozy atmosphere and a central location.

    Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Japan!

Conclusion

Planning your trip to Tokyo and looking for the best hotel availability? Tokyu Stay Ginza offers a fantastic base for exploring the vibrant Ginza district. With its convenient location, comfortable rooms, and excellent amenities, it's an ideal choice for both business and leisure travellers. Ready to make your hotel reservations? Don't miss out on the opportunity to experience all that Ginza has to offer. Book your stay at Tokyu Stay Ginza through Traveloka for the best deals and a seamless booking experience. Check out our book cheap hotels in Japan and cheap hotels nearby for more options.

All facilities in Tokyu Stay Ginza

Common Space Tokyu Stay Ginza
Common Space
Lobby Tokyu Stay Ginza
Lobby
Accommodation Services Tokyu Stay Ginza
Accommodation Services
Exterior Tokyu Stay Ginza
Exterior
Others Tokyu Stay Ginza
Others

Hotel Services

  • Laundry service
  • Luggage storage
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Safety deposit box
  • Coffee shop
  • Elevator

Connectivity

  • Free WiFi

General

  • Smoking area

Accommodation Policy & General Information in Tokyu Stay Ginza

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 11:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a fire extinguisher
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Guests must be at least 20 years to stay in a smoking room. As of July 1, 2023, housekeeping service will be provided weekly for stays of 7 nights or more. Additional housekeeping is available on request for a surcharge. Trash collection and towel and nightwear exchange are provided daily on request by placing a sign outside the room.

Pets

Service Animals Allowed
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General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 11:00
Available rooms at Tokyu Stay Ginza
191
Number of floors in Tokyu Stay Ginza
1
Another facilities in Tokyu Stay Ginza
Laundry service, Luggage storage, Multilingual staff, 24-hour Receptionist, Concierge

Frequently asked question in Tokyu Stay Ginza

What are available facilities at Tokyu Stay Ginza?
There are top facilites at Tokyu Stay Ginza such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Tokyu Stay Ginza?
The standard check-in time at Tokyu Stay Ginza is starting from 15:00 - 00:00 while the latest check-out time is at Before 11:00
What is the star rating of Tokyu Stay Ginza
Tokyu Stay Ginza has a 3.0-star rating.
How many floors does Tokyu Stay Ginza have?
Tokyu Stay Ginza has 1.
How many rooms are available at Tokyu Stay Ginza
Tokyu Stay Ginza has 191.
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More Reviews from Other Guests in Tokyu Stay Ginza

Overall Ratings & Reviews Tokyu Stay Ginza

Traveloka (73)
Other sources (1,068)
8.8
Very Good
From 1,068 reviews
Cleanliness

8.8

Room Comfort

8.4

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Tokyu Stay Ginza

Number of reviews per page
20
40
Top reviews
Amy
icon-
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Small room in a great location, microwave and washing machine in the room was very helpful during the trip. The staff were very kind to offer me a high level room with a bit of the view of Tokyo Tower. I would try to book a bigger room next time. No frills hotel in Tokyo and decent for a solo traveler but will be hard for 2+ people to fit. They also offer the Yamato service for bag delivery.
Read More
Hieu
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Nice place and close proximity to all local spots, will be staying here again
Miu lan
icon-
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The great thing is this hotel equipped with a washing machine in the room and you can also take a coffee from the lobby until 11:00pm.
Betty
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Alessandra at the front desk was friendly. Left something expensive at the hotel room but wasn’t able to retrieve them.
Yuk Ngor
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Great location! Close to metro station and easy to get to anywhere. Many shops, restaurants, cafes around. Will definitely stay in this hotel when we visit Tokyo again.
Lawrence
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Great staff and friendly professional service. Super location near multiple transit stations.
ye keung M
icon-Family
Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Staffs were very helpful n nice
Siavash
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Friendly staff, clean rooms and a great location
Michael
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Excellent location in Ginza, clean and thoughtfully designed room despite the small size, attentive customer service, and the washing machine in the room was incredibly convenient. We'd definitely like to stay again in the near future. Highly recommend.
Santiago
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great
Yuki
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

It provides all my needs; location, amenity, service. Nicole, a concierge staff helped me above and beyond for shipping my suitcase to an airport.
Koramith
icon-
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Clean and very good location in Ginza
Lawrence
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Well maintained, friendly and helpful staff, fantastic location. Many shopping and dining options in th he heart of Ginza.
Debbie
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Perfect room which included a washing machine! The location was ideal to subway and restaurant nearby. Staff was helpful and we enjoyed the convenience of the buffet breakfast! Would recommend!
Te
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Professional In-Room Amenities Marred by Unprofessional Service and Poor Layout** I stayed here from March 5th to March 9th. While the hotel offers some unique conveniences, several service and design issues made for a frustrating experience. **The Service Issue:** The staff's handling of my visa certificate request was unprofessional. At check-in, the staff was unfamiliar with the document but eventually agreed to have it ready for my departure. At check-out, a different staff member was very impatient and tried to dismiss me by incorrectly claiming I had to get the certificate from my booking site. I had to be extremely persistent and demand to speak with a manager; only then did she find my document, which had already been prepared and was sitting in a pile of envelopes. This misinformation could have jeopardized my visa process. **The Room & Facilities:** * **Pros:** Having a washer/dryer and microwave in the room is a huge plus for longer stays. * **Cons (Layout):** The room design is flawed—**the fridge was posit
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Jose Antonio S.
icon-with Friends
with Friends
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Clean room. Carpet needs cleaning. Air conditioning was good. Nicole of front desk was very friendly and helpful.
Elaine.
icon-with Partner
with Partner
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Room was a little small if you have a lot of luggage. However, very convenient place to subway lines and proximity of walking to Ginza and even Tsukiji Outer market. Doesn’t offer good rates for late checkout and no lounge to wait in.
Jeremy
icon-with Friends
with Friends
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Property is moderate for a city hotel. The fact that you have to go to reception and buy a ticket, only with cash, for breakfast seems antiquated and not at all customer friendly. Only have your room made up once a week isnt helpful either.
Mizuki
icon-
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

銀座エリアでの滞在先として、非常に満足度の高いホテルでした。三越まで約150mと近く、買い物や食事にも徒歩で行けて便利です。東銀座駅からもアクセスが良く、羽田・成田どちらの空港にも行きやすい立地で助かりました。近くにコンビニが2軒あるのも地味にありがたいポイントです。 そして何より、ホテルそのものの快適さが素晴らしかったです。お部屋はゆったり過ごせるサイズ感で、洗濯乾燥機と電子レンジが部屋に備わっています。室内も清潔感があり、気持ちよく滞在できました。東急ステイには他の施設も利用したことがありますが、東急ステイ銀座は特に印象が良かったです。 なによりReFaのシャンプー・トリートメント、シャワー、ドライヤーが備え付けられていたのが本当に本当に嬉しい!!滞在中も髪のツヤを保てました。普段はホテルだと髪がパサつきがちなのですが、明らかに違いました。 防音面でも安心感があります。ドアがしっかりしていて、廊下の清掃の音で起こされることもなく快適でした。枕も硬さの違うものが用意されていて、部屋で選べるのも細やかな配慮だと感じました。1階に用意されているコーヒーやTEARTHという紅茶も美味しく、新聞のサービスもありがたかったです。 一点だけ希望を挙げると、テレビの国際ニュースチャンネルがCNNのみだったので、もし可能ならBBCなど他のチャンネルも選べるようになるとさらに嬉しいです。 予約の急な変更にも迅速に対応してくださり、フロントの方々もとても親切でした。ぜひまた宿泊したいと思います。ぜひ今後もこのクオリティを継続していただけたら嬉しいです。ありがとうございました。
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Debbie
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

We loved that everything we needed was close by. The room even had a washing machine ! The breakfast at the hotel was an added bonus.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 Tokyu Stay Ginza

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Tokyu Stay Ginza

Traveloka (73)
Other sources (1,068)
8.8
Very Good
From 1,068 reviews
Cleanliness

8.8

Room Comfort

8.4

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Tokyu Stay Ginza

Number of reviews per page
20
40
Top reviews
Amy
icon-
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Small room in a great location, microwave and washing machine in the room was very helpful during the trip. The staff were very kind to offer me a high level room with a bit of the view of Tokyo Tower. I would try to book a bigger room next time. No frills hotel in Tokyo and decent for a solo traveler but will be hard for 2+ people to fit. They also offer the Yamato service for bag delivery.
Read More
Hieu
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Nice place and close proximity to all local spots, will be staying here again
Miu lan
icon-
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The great thing is this hotel equipped with a washing machine in the room and you can also take a coffee from the lobby until 11:00pm.
Betty
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Alessandra at the front desk was friendly. Left something expensive at the hotel room but wasn’t able to retrieve them.
Yuk Ngor
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Great location! Close to metro station and easy to get to anywhere. Many shops, restaurants, cafes around. Will definitely stay in this hotel when we visit Tokyo again.
Lawrence
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Great staff and friendly professional service. Super location near multiple transit stations.
ye keung M
icon-Family
Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Staffs were very helpful n nice
Siavash
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Friendly staff, clean rooms and a great location
Michael
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Excellent location in Ginza, clean and thoughtfully designed room despite the small size, attentive customer service, and the washing machine in the room was incredibly convenient. We'd definitely like to stay again in the near future. Highly recommend.
Santiago
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great
Yuki
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

It provides all my needs; location, amenity, service. Nicole, a concierge staff helped me above and beyond for shipping my suitcase to an airport.
Koramith
icon-
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Clean and very good location in Ginza
Lawrence
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Well maintained, friendly and helpful staff, fantastic location. Many shopping and dining options in th he heart of Ginza.
Debbie
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Perfect room which included a washing machine! The location was ideal to subway and restaurant nearby. Staff was helpful and we enjoyed the convenience of the buffet breakfast! Would recommend!
Te
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Professional In-Room Amenities Marred by Unprofessional Service and Poor Layout** I stayed here from March 5th to March 9th. While the hotel offers some unique conveniences, several service and design issues made for a frustrating experience. **The Service Issue:** The staff's handling of my visa certificate request was unprofessional. At check-in, the staff was unfamiliar with the document but eventually agreed to have it ready for my departure. At check-out, a different staff member was very impatient and tried to dismiss me by incorrectly claiming I had to get the certificate from my booking site. I had to be extremely persistent and demand to speak with a manager; only then did she find my document, which had already been prepared and was sitting in a pile of envelopes. This misinformation could have jeopardized my visa process. **The Room & Facilities:** * **Pros:** Having a washer/dryer and microwave in the room is a huge plus for longer stays. * **Cons (Layout):** The room design is flawed—**the fridge was posit
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Jose Antonio S.
icon-with Friends
with Friends
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Clean room. Carpet needs cleaning. Air conditioning was good. Nicole of front desk was very friendly and helpful.
Elaine.
icon-with Partner
with Partner
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Room was a little small if you have a lot of luggage. However, very convenient place to subway lines and proximity of walking to Ginza and even Tsukiji Outer market. Doesn’t offer good rates for late checkout and no lounge to wait in.
Jeremy
icon-with Friends
with Friends
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Property is moderate for a city hotel. The fact that you have to go to reception and buy a ticket, only with cash, for breakfast seems antiquated and not at all customer friendly. Only have your room made up once a week isnt helpful either.
Mizuki
icon-
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

銀座エリアでの滞在先として、非常に満足度の高いホテルでした。三越まで約150mと近く、買い物や食事にも徒歩で行けて便利です。東銀座駅からもアクセスが良く、羽田・成田どちらの空港にも行きやすい立地で助かりました。近くにコンビニが2軒あるのも地味にありがたいポイントです。 そして何より、ホテルそのものの快適さが素晴らしかったです。お部屋はゆったり過ごせるサイズ感で、洗濯乾燥機と電子レンジが部屋に備わっています。室内も清潔感があり、気持ちよく滞在できました。東急ステイには他の施設も利用したことがありますが、東急ステイ銀座は特に印象が良かったです。 なによりReFaのシャンプー・トリートメント、シャワー、ドライヤーが備え付けられていたのが本当に本当に嬉しい!!滞在中も髪のツヤを保てました。普段はホテルだと髪がパサつきがちなのですが、明らかに違いました。 防音面でも安心感があります。ドアがしっかりしていて、廊下の清掃の音で起こされることもなく快適でした。枕も硬さの違うものが用意されていて、部屋で選べるのも細やかな配慮だと感じました。1階に用意されているコーヒーやTEARTHという紅茶も美味しく、新聞のサービスもありがたかったです。 一点だけ希望を挙げると、テレビの国際ニュースチャンネルがCNNのみだったので、もし可能ならBBCなど他のチャンネルも選べるようになるとさらに嬉しいです。 予約の急な変更にも迅速に対応してくださり、フロントの方々もとても親切でした。ぜひまた宿泊したいと思います。ぜひ今後もこのクオリティを継続していただけたら嬉しいです。ありがとうございました。
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Debbie
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

We loved that everything we needed was close by. The room even had a washing machine ! The breakfast at the hotel was an added bonus.
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