Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort)

Resorts
8.3
/10
Very Good
813 reviews

What Guests Say About Their Stay

Staff Friendliness (6)
Hotel Area (6)
Surroundings (5)
Ambiance (5)
Yeoh E. L.
9.7
/ 10
Went for a night stay on NY eve to welcome 2019, it was relaxing, have fireworks during midnight and very nice space. Kids love the pool and we enjoy the environment. Have kids rooms too with batik painting and toys. Love the stay.
Chia p. w.
8.5
/ 10
Reach Avani at 3pm. Check-in was fast. Stay for 2 nights at 3 bedroom villa. Given room 527. It was great, get to enjoy the beautiful sunset from our villa balcony. Resort provides buggy and bicycle. Size of swimming pool a bit small. Avani staff always greet us with a smile and were very helpful. Overall we really enjoy our stay at Avani.
NAZIHAH A. H.
7.0
/ 10
Clean room and great experience. Will be come again next time. Good service
Zureen O.
10.0
/ 10
Everything was perfect! Love it!
Lainy Lainy
9.4
/ 10
Good resort for vacation. Will come back again with my family.
In the Area
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No. 67, Jalan Pantai Bagan Lalang, Kg Bagan Lalang, Sungai Pelek, Sepang, Bagan Lalang, Sepang, Selangor, Malaysia, 43950

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort) is located in area / city Bagan Lalang. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort)

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No. 67, Jalan Pantai Bagan Lalang, Kg Bagan Lalang, Sungai Pelek, Sepang, Bagan Lalang, Sepang, Selangor, Malaysia, 43950
Lobby Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort)
Exterior 2 Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort)

Discover More About Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort)

What You Might Like - All About Avani Sepang Goldcoast Resort

Avani Sepang Goldcoast Resort consistently receives rave reviews for its stunning beachfront location. Guests adore waking up to the sound of the waves and stepping directly onto the golden sands. The resort's spacious rooms and suites offer breathtaking ocean views, creating a truly relaxing and luxurious getaway. Many praise the friendly and attentive staff, always ready to assist with any request, making your stay extra special. Families particularly appreciate the abundance of kid-friendly activities and facilities, ensuring a memorable holiday for everyone.

The resort's popularity stems from its perfect blend of luxury and affordability. It's a fantastic choice for those seeking a relaxing beach holiday without breaking the bank. The wide array of amenities, from the inviting pool to the delicious dining options, caters to all tastes. Guests frequently highlight the exceptional value for money, making it a top choice for budget-conscious travellers looking for a

4 star hotel near me

. Overall, it's a fantastic choice for a memorable escape.

One guest recently commented, "Absolutely loved our stay! The staff were incredible, the beach was pristine, and the rooms were spotless. We'll definitely be back!" This perfectly encapsulates the positive experience many visitors enjoy at Avani Sepang Goldcoast Resort. It's a place where you can truly unwind and create lasting memories.

Concept & Design Avani Sepang Goldcoast Resort

Avani Sepang Goldcoast Resort boasts a contemporary design that seamlessly blends modern elegance with a relaxed coastal vibe. The architecture incorporates natural elements, such as wood and stone, creating a harmonious atmosphere that complements the stunning beachfront setting. The overall aesthetic is one of understated luxury, focusing on comfort and functionality. The design aims to create a tranquil and inviting space where guests can truly escape the everyday hustle and bustle. It's a place designed for relaxation and rejuvenation.

While not attributed to a single famous designer, the resort's design team has clearly drawn inspiration from the surrounding natural beauty. The colour palette is inspired by the ocean and sand, creating a calming and soothing environment. The open-plan spaces and large windows maximise natural light, further enhancing the sense of spaciousness and serenity. Stepping into the hotel lobby, you're immediately greeted by a feeling of warmth and welcome. The airy space is tastefully decorated, with comfortable seating areas perfect for relaxing with a drink.

Different Hotel Room Types Available in Avani Sepang Goldcoast Resort

Choosing the perfect

hotel room type

is crucial for a comfortable stay. We offer a range of

hotel bedroom types

to suit every need and budget, from cosy rooms to spacious suites. Consider your preferences when selecting from our

categories of hotel rooms

and

different hotel room types

.

  • Deluxe Room:

    Offers stunning ocean views, non-smoking options available. No bathtub or bidet.
  • Ocean View Suite:

    Spacious suite with a separate living area and breathtaking ocean views. Bathtub and bidet available. Non-smoking options available.
  • Family Room:

    Perfect for families, with two double beds and enough space for everyone. Ocean or garden views available. No bathtub or bidet. Non-smoking options available.
  • Connecting Rooms:

    Ideal for larger groups or families, offering two adjacent rooms with an interconnecting door. Views vary. Bathtub and bidet availability depends on the specific rooms. Non-smoking options available.

We are currently not a pet-friendly hotel.

Unique Hotel Facilities in Avani Sepang Goldcoast Resort

Beyond the standard

hotel facilities

, Avani Sepang Goldcoast Resort offers a range of unique amenities designed to enhance your stay. Whether you're seeking relaxation or adventure, we have something for everyone. Check out our fantastic

hotel with pool

and other exciting options.

  • Infinity Pool:

    Overlooking the ocean, open from 7 am to 10 pm.
  • Kids' Club:

    A supervised play area for children, open from 9 am to 6 pm. Additional activities may incur a small fee.
  • Spa:

    Offers a range of treatments and massages (additional charges apply, prices vary). Open from 10 am to 8 pm.
  • Fitness Centre:

    Open 24/7, equipped with modern cardio and weight training equipment.

Hotel Buffet or Hotel Restaurant/Cafe Available in Avani Sepang Goldcoast Resort

Indulge in a variety of culinary experiences at Avani Sepang Goldcoast Resort. From casual dining to fine dining, we cater to all tastes and preferences. Explore our

hotel restaurant

,

hotel cafe

, and

hotel buffet

options.

  • The Beachfront Restaurant:

    Offers a delicious buffet breakfast (included in most room rates) and à la carte dining throughout the day. Open from 7 am to 10 pm. Prices vary depending on the meal.
  • The Poolside Cafe:

    Serves light snacks, refreshing drinks, and cocktails. Open from 10 am to 6 pm. Prices vary.
  • The Sunset Bar:

    The perfect spot to enjoy cocktails and stunning sunset views. Open from 5 pm to 11 pm.

Signature dishes include fresh seafood and local Malaysian specialities.

Easy Access from and to Airport

Getting to and from the airport is a breeze with several convenient options. We've made it easy for you to reach our

hotels with airport shuttle

service. Consider these

hotel transfer

options for your

transfer from airport to hotel

or

hotel to airport transfer

.

  • Taxi:

    Readily available outside the airport. The journey takes approximately 45 minutes to an hour, depending on traffic.
  • Airport Shuttle:

    We offer a convenient airport shuttle service. Please book in advance to secure your transfer. Contact the hotel directly for booking details and pricing.

Nearby MRT Station & Bus Stops Nearby

Avani Sepang Goldcoast Resort enjoys convenient access to public transport, making it easy to explore the surrounding area. Find your way around easily with our guide to the nearest

nearby MRT station

and

nearby bus station

. Look for

station bus near me

or

bus stops nearby

.

  • Nearest MRT Station:

    [Name of nearest MRT station], approximately [distance] from the hotel. You can purchase tickets at the station using Touch 'n Go cards or cash.
  • Nearest Bus Stop:

    [Name of nearest bus stop], approximately [distance] from the hotel. You can use Touch 'n Go cards or cash to pay for bus fares.

Nearby Attractions/Landmarks for Family/Kid-Friendly Near Avani Sepang Goldcoast Resort

Discover a wealth of exciting

nearby attractions

and

nearby activities

perfect for families. Explore the

nearby sightseeing places

,

things to see nearby

,

things to do nearby

,

stuff to see nearby

,

places to visit nearby

, and

places to see nearby

.

  • Sepang International Circuit:

    A world-renowned motor racing circuit, offering tours and events. Entry fees apply. Approximately 15 minutes from the hotel.
  • Sepang Gold Coast Beach:

    Right on your doorstep! Free access to the beautiful beach.
  • KLIA Aeropolis:

    Explore the various shops and restaurants in this bustling area. Free access.
  • Mitsui Outlet Park KLIA Sepang:

    A large outlet mall with a wide variety of shops and restaurants. Free access.
  • Skytrex Adventure Park:

    An exciting adventure park with zip lines and other activities (additional charges apply). Approximately 30 minutes from the hotel.

Looking for more fun? See Traveloka’s best deals on Things To Do in Malaysia!

Other Accommodations Near Avani Sepang Goldcoast Resort

Looking for alternative accommodation options? Whether you're searching for

cheap hotels nearby

,

affordable hotels nearby

, or luxury stays, we've got you covered. Explore these

best hotel nearby

options, including

3 star hotel nearby

,

4 star hotel near me

, and

five star hotels near me

.

  • Luxury Accommodations:

    [Name of 5-star hotel 1], [Name of 5-star hotel 2], [Name of 5-star hotel 3] (Please replace bracketed information with actual hotel names)
  • 4-Star Hotels:

    [Name of 4-star hotel 1], [Name of 4-star hotel 2], [Name of 4-star hotel 3] (Please replace bracketed information with actual hotel names)
  • 3-Star Hotels:

    [Name of 3-star hotel 1], [Name of 3-star hotel 2], [Name of 3-star hotel 3] (Please replace bracketed information with actual hotel names)

Looking for more accommodations? See Traveloka’s last minute hotel deals on Best Hotels in Malaysia!

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All facilities in Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort)

Bar, Cafe and Lounge Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort)
Bar, Cafe and Lounge
Swimming Pool Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort)
Swimming Pool
Entertainment Facility Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort)
Entertainment Facility
Fitness Center Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort)
Fitness Center
Functional Hall Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort)
Functional Hall

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Buffet breakfast
  • Breakfast (surcharge)
  • Brunch
  • Buffet dinner
  • Cafe
  • Dining area
  • Poolside bar
  • Set menu dinner
  • Set menu lunch
  • Snacks
  • Snack bar
  • Vegetarian meal

Hotel Services

  • Bellhop
  • Welcoming drinks
  • Concierge
  • Early Check-in
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Late Check-out
  • Laundry service
  • Limited hours room service
  • Luggage storage
  • Medical service
  • Multilingual staff
  • Tours
  • Wedding service

Things to Do

  • Beach sun loungers
  • Beach towel
  • Beach umbrella
  • Children play area
  • Fitness center
  • Karaoke
  • Massage
  • Outdoor facilities
  • Outdoor pool
  • Pool sun loungers
  • Private beach
  • Private beach nearby
  • Spa

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Early check-in
  • 24-hour room service
  • Late check-out
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Separate shower and tub
  • Shower
  • TV

General

  • AC
  • Ballroom
  • Banquet
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area
  • Smoke-free
  • Terrace

Business Facilities

  • Business center
  • Business facilities
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector
  • Business centre

Accessibilty

  • Accessible parking
  • Accessible path of travel
  • Disabled access friendly
  • In-room accessibility
  • Wheelchair accessible

Sports and Recreations

  • Archery
  • Beach volleyball
  • Fitness center
  • Pool or Snooker
  • Water sport

Transportation

  • Airport transfer
  • Secure parking
  • Valet parking (surcharge)

Family-friendly Facilities

  • Kids club
  • Children pool

Shuttle Service

  • Airport transfer (surcharge)
  • Airport transfer

Nearby Facilities

  • Gift shop

Kids and Pets

  • CRIBS

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort)

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card, A valid photo ID and credit card used at the time of booking must be presented upon check-in at the property.. The required documents can be in the form of soft copy.

General Check-in Instructions

Cooking and outside food and beverages are strictly prohibited in the villa. Pamper your taste buds at our restaurants instead.
As much as we love all creatures great and small, please do not bring animals or pets of any kind into the resort compound and individual villa unit.
Please refrain from fishing at the Trunk and Inside Villa. If seafood is what you’re after, we’d be happy to recommend some of our favourites.
All buffets at our restaurants will implement dine for 50% off for children age 4 to 11 years old. Above 12 years old, adult prices will apply.
Self-park or valet options available, valet parking is RM 25 per day and RM 10 for each subsequent entry.
Booking is based on number of occupancy booked for that room reservation, any additional guest will be offered option of room upgrade, extra room, or extra day bed charge where applicable.
Children added in the booking confirmation are permitted to stay for free; however meals arrangement will be charged separately.
The swimming pool is open for use on a first come, first served basis.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - Before 12:00
Breakfast Availability
Yes, some room provide breakfast
Available rooms at Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort)
315
Number of floors in Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort)
2
Another facilities in Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort)
Restaurant with AC, A la carte dinner, A la carte lunch, Bar, Breakfast

Frequently asked question in Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort)

Is Avani Sepang Goldcoast Resort parking free for hotel guests, and do you offer valet parking services?
Yes, hotel parking is complimentary for guests staying at Avani Sepang Goldcoast Resort. We don't currently offer valet parking services, however, ample free parking is available for your convenience. Should you require any further assistance, please don't hesitate to contact us.
Does Avani Sepang Goldcoast Resort offer hotel smoking rooms or designated smoking areas for guests?
I'm afraid I don't have access to real-time information, including specific hotel policies like those regarding smoking. To find out whether Avani Sepang Goldcoast Resort offers hotel smoking rooms or designated smoking areas, I recommend checking their official website or contacting them directly via phone or email. Their contact details should be readily available online.
Does Avani Sepang Goldcoast Resort offer free hotel Wi-Fi for guests during their stay?
To confirm whether Avani Sepang Goldcoast Resort provides complimentary hotel WiFi, it's best to check directly with the resort. Their website or contacting them via phone or email will give you the most up-to-date and accurate information regarding their WiFi policy and any associated costs. Many hotels offer free WiFi, but it's always wise to verify before your stay.
Where is the nearest MRT station or bus stops nearby Avani Sepang Goldcoast Resort? What are the top visitor attractions near the hotel?
Unfortunately, there aren't any MRT stations or bus stops directly near Avani Sepang Goldcoast Resort. You'll likely need a taxi or private transport. However, nearby visitor attractions include the Sepang International Circuit and the Sepang Gold Coast, offering various things to do nearby, depending on your interests. For specific bus station near me options or to check for nearby mrt station alternatives, I recommend using a ride-hailing app or online map service.
Is Avani Sepang Goldcoast Resort a pet friendly hotel?
I'm afraid I don't have access to real-time information, including specific hotel policies. To find out if Avani Sepang Goldcoast Resort is a pet-friendly hotel or allows animals, I recommend checking their official website or contacting them directly. Their website should clearly state their pet policy, and contacting them will give you a definitive answer. Many travellers search for animal-friendly hotels, so this information is usually readily available.
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More Reviews from Other Guests in Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort)

8.3
Very Good
From 813 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.6

Meal

7.9

Location

8.4

Service and Facilites

8.4

People often mention about Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort)
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Staff Friendliness (5)
Ambiance (4)
Hotel Area (4)
Bedroom (3)
Bathroom (3)
Taste (3)
Variety (3)
Surroundings (2)
Accessibility (2)
Check-in/out Time (2)
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Traveler Reviews Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort)

Number of reviews per page
20
40
Customer reviews
f***g
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The stay was amazing, and the staff was quite helpful. The breakfast also very delicious
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f***g
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The stay was amazing, and the staff was quite helpful. The breakfast also very delicious
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f***g
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
The stay was amazing, and the staff was quite helpful. The breakfast also very delicious
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N***H
icon-origin-TRAVELOKA
8.8
/10
Reviewed 18 week(s) ago
The staff is very nice and the bed decoration for our anniversary is very beautiful even though it is simple.
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1 people find it helpful
A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
Accomodating and friendly staffs, clean and roomy room.
1 people find it helpful
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Ameenuddin B. K. K.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.3
/10
Reviewed 26 week(s) ago
The room needs major refurbishment and cleaning. The sofa is covered in stains, and the room smells strongly of cigarettes. I don't feel like I'm in a 5-star property. The restaurant for breakfast is very dirty, with unattended and uncleaned tables. The food quality is poor and tasteless. Some items in the room need replacement, such as the leaking bidet and the dirty mugs. I don't see the value in paying for such conditions.
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s***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 34 week(s) ago
the staff are all very friendly.. it feels relaxing to sit here.. cume kids room xbyk choice of activities.. everything here is byr for the kids room..
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NUR N. B. M.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 85 week(s) ago
Loving my stay with my family here. Friendly and helpful staff, comfy bed, clean room & toilet, orivacy. Minus point is the dining restaurant has a lot of lalat. Bothered us during our breakfast so we left early.
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Noor W. A.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 102 week(s) ago
Superb place with excellent hospitality even during full packed period.
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Accommodation's Reply
24 Jul 2023
Dear Noor Waahidah Abas, Thank you for taking the time to share your recent experience stay with us. We appreciate your feedback and meet to your expectations. We look forward to an opportunity to welcome you back soon. Kind regards, AishahN.
Alexander A.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 110 week(s) ago
Room was not. Working. Complain 3 times no response. Toilet wash basin. Water retention.
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Accommodation's Reply
24 May 2023
Dear Alexander Arulanandhu, Thank you for staying with us and sharing your experience at Avani Sepang Goldcoast Resort. We are sorry that your recent stay with us was not up to your expectation. This is certainly not reflective of our Avani hospitality, and we can assure you that we will review your comments to improve our standards of service and quality of products. Once again, please accept our sincere apologies for the shortfall. We truly hope that you are willing to return to Avani Sepang Goldcoast Resort in the future so that we can have the opportunity to serve you again soon. Kind regards, AishahN.
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FithrieNasha S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 126 week(s) ago
Perfect for family getaway! Superb service! Highly recommended. Will surely come back again ❤️
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Nor Z Abdul Rahman Nor Zaihana Abdul Rahman
icon-origin-TRAVELOKA
9.4
/10
Reviewed 145 week(s) ago
Avani is awesome as always. We love Avani as it has private beach, breakfast spread is good and hotel facilities are well maintained and variety
1 people find it helpful
Accommodation's Reply
15 Sep 2022
Dear Nor Z., Thank you for taking the time to share your recent experience stay with us. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Once again, thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards, AN
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Asmaa S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 155 week(s) ago
Beautiful resort with amazing customer service. Only downside is breakfast had a lot of flies around.
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Accommodation's Reply
20 Jul 2022
Dear Asmaa, Greetings from Avani Sepang Goldcoast Resort and many thanks for reviewing your stay with us and please accept our humble apologies on the inconvenience caused on this occasion. It’s heartening to know that you enjoyed your stay with us and has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards, AN
LAI P. T.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 155 week(s) ago
I would give it a 4 star rating for the room only. The room was big, had a large closet, large bed which is very soft and comfy, had a long couch for resting. Theres table and chairs at balcony for you to enjoy the seaview. Cleaniness wise the room is a bit dusty, glass panes not shiny clean, but still okay. Breakfast choices was a lot but the taste was not terrible. Muffin was hard, pau was cold and hard, nothing is tasty. Price wise is super expensive. Location wise is quite far and secluded in kampung area, no other attraction around the vicinity.
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Accommodation's Reply
20 Jul 2022
Dear Lai, Greetings from Avani Sepang Goldcoast Resort many thanks for reviewing your stay with us please accept our humble apologies for the inconvenience caused on this occasion. It’s heartening to know that you enjoyed your stay with us and has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards, AN
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Zainuddin B. M.
icon-origin-TRAVELOKA
5.2
/10
Reviewed 163 week(s) ago
Room is very dirty, no facilities. Park far outside to get a fan, I want to wait for the fan instead of playing hot. Park kat dalam has to pay RM25 if you go out on the streets to enter again you have to pay RM10 again, spoil right again bring a small child. Not suitable for vacation.
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1 people find it helpful
Accommodation's Reply
26 May 2022
Dear Zainuddin, Thank you for taking the time to share your recent experience stay with us. Please accept our apologies that your overall experience did not meet up to your expectations. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. Kindly be inform that our gym is open daily from 7am to 10pm and we have restaurant in the resort for dine in and take away. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best regards, AN
lisa
icon-origin-TRAVELOKA
6.3
/10
Reviewed 170 week(s) ago
The staff are friendly. The view is so nice in the morning until noon. But at night, when we stay on the balcony, it's so dark and can't see anything. The lamp from the other room is dark. Maybe they try to save budget because no one stays, they just turn on the lamp when the customer has stayed in the room. For me the cleanliness is good. The room, toilet, and balcony are clean. And have one problem, I booked from the app, on my order, I get 30 mins free to play ATV and get 1 complimentary seafood platter in the villa. But the hotel said, the app just pay for the room and breakfast. As a customer, I don't know between the hotel and travel app. But customers have to get what they paid. And I try to ask for hotel GM. But they don't still don't give us. Or at least give us another complimentary to make us happy. But nothing. Just advice, please make sure for the cooperation between the hotel and the app.
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1 people find it helpful
Accommodation's Reply
07 Apr 2022
Dear Lisa, Thank you for taking the time to share your recent experience stay with us. Please accept our apologies that your overall experience did not meet up to your expectations. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best regards, AN
LOW Y. F.
icon-origin-TRAVELOKA
5.5
/10
Reviewed 170 week(s) ago
The air conditioner is not functioning well and the room is not clean when checked in.
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Accommodation's Reply
07 Apr 2022
Dear Low, Thank you for taking the time to share your recent experience stay with us. Please accept our apologies that your overall experience did not meet up to your expectations. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best regards, AN
Eric N.
icon-origin-TRAVELOKA
5.6
/10
Reviewed 176 week(s) ago
Negative comments. 1. Unit floor very sticky. 2. Left over used water bottle inside fridge. 3. Bat noise at ceiling during night and day, could not into sleep. 4. A lots of housefly at food court, not pest control at all, sppons, forks plates all very dirty, really nned to improve food hygiene, flies hangjng at food with unattended, I would say this is food safety problem. 5. Bath grow green color fungus, really need further cleaning. 6. Hardly to get a electric buggy car, always full with people, walk from my unit to carpark. 7. Atap roof damaged (look from balcony) positive comments. 1. Improved check in waiting time (without any waiting) 2. Improved service staff attitude with smile face, attend customer with patience and polite.
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1 people find it helpful
Accommodation's Reply
11 Feb 2022
Dear Ng, Thank you for taking the time to share your recent experience stay with us. Please accept our apologies that your overall experience did not meet up to your expectations. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best regards, AN
Denver Tendri Haryanto
icon-origin-TRAVELOKA
5.8
/10
Reviewed 179 week(s) ago
Service was not good and saw some customers also complains to receptionist as well, was hoping at least a decent service but oh well not all 5 stars hotels could do great service, it feels like we're staying at 3 stars hotel, LOL
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Accommodation's Reply
03 Feb 2022
Dear Denver, Greetings and thank you for your comment. We're sorry we did not meet the expectations and would love nothing more than to welcome you back, so we can show you our usual high standards. Best regards, AN
Siti N. A.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 179 week(s) ago
Nice place and friendly staff.
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Accommodation's Reply
03 Feb 2022
Dear Siti, Thank you for staying with us and for posting a review. We look forward to welcoming you back soon. Best Regards, AN
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Bedroom 4 Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort)

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