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Pullman Kuala Lumpur City Centre - Hotel & Residences

Hotels
8.6
/10
Very Good
1,993 reviews

What Guests Say About Their Stay

Bedroom (28)
Staff Friendliness (25)
Room Space (25)
Distance To City Center (24)
n***a
10.0
/ 10
Hotel is walking distance to malls and towers. Rooms are very clean and comfortable. Meals have a wide variety to choose from in the hotel and from the nearby malls and restaurants.
Ramos A.
10.0
/ 10
It was a pleasant stay, good location, the breakfast buffet was amazing and tasty. Will definitely come back again.
Mohammad R. N.
9.1
/ 10
The staff are very friendly, helpful, and honest. I left my wallet in the room, and it was there, not missing a bit. Fast check-in and check-out.
Melitina T.
8.5
/ 10
Nice ambience. Very recommended. All is great. From services until location.
Russell Mathanda
9.4
/ 10
Great service from everyone make you feel as you are the most important person at the hotel.
In the Area
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4 Jalan Conlay, Kuala Lumpur City Centre, Kuala Lumpur, Malaysia, 50450

Main Facilities

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This accommodation offers:
Outdoor pool
Swimming pool
Express check-out
24-hour Receptionist
Pullman Kuala Lumpur City Centre - Hotel & Residences is a hotel in a good neighborhood, which is located at Kuala Lumpur City Centre. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Pullman Kuala Lumpur City Centre - Hotel & Residences

4 Jalan Conlay, Kuala Lumpur City Centre, Kuala Lumpur, Malaysia, 50450
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Pullman Kuala Lumpur City Centre - Hotel & Residences Rates per Night

Pullman Kuala Lumpur City Centre - Hotel & Residences room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends. Looking for the best Pullman Kuala Lumpur City Centre - Hotel & Residences hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Pullman Kuala Lumpur City Centre - Hotel & Residences Location & Address

Pullman Kuala Lumpur City Centre - Hotel & Residences is located at 4 Jalan Conlay, Bandaraya Kuala Lumpur, Kuala Lumpur, Malaysia, 50450. It's situated in the Kuala Lumpur area of Malaysia, known for its vibrant nightlife and street food. The hotel is approximately 4 km from the city center.

How to go to Pullman Kuala Lumpur City Centre - Hotel & Residences from Airport

Looking for the best way to get to Pullman Kuala Lumpur City Centre - Hotel & Residences from Kuala Lumpur International Airport (KLIA)? Figuring out your hotel transfer doesn't have to be a headache. Here are a few options to consider:
  • Taxi (Most Direct):

    A taxi is the most straightforward option. You'll find taxi stands outside the arrival hall. The journey typically takes around an hour, depending on traffic.
  • KLIA Ekspres Train & Taxi (Fastest):

    Take the KLIA Ekspres train to KL Sentral Station (about 30 minutes). From KL Sentral, you can grab a taxi or Ride Hailing to the hotel (approximately 15-20 minutes).
  • KLIA Transit Train & LRT (Affordable):

    The KLIA Transit train also goes to KL Sentral. From there, transfer to the LRT Kelana Jaya Line to KLCC station. The hotel is a short walk from the station.
  • Ride Hailing (Convenient):

    Use Traveloka to book a ride directly from the airport to the hotel. This is a convenient option, especially if you have a lot of luggage.
Tips: For the most convenient route, consider booking a Ride Hailing in advance through Traveloka. This ensures a fixed price and avoids any potential haggling.

Pullman Kuala Lumpur City Centre - Hotel & Residences Reviews & Summary

Want to know all about Pullman Kuala Lumpur City Centre - Hotel & Residences before you book? Hotel reviews can give you a great insight into what to expect during your stay. This hotel consistently receives positive feedback for its excellent location and top-notch service. Guests particularly love the hotel's spacious rooms, stunning city views, and the delicious breakfast buffet. A standout feature is the rooftop pool, offering a relaxing escape with panoramic views. The hotel's central location makes it easy to explore Kuala Lumpur's attractions. Here's what one happy guest had to say: "The Pullman exceeded my expectations! The staff were incredibly friendly and helpful, the room was spotless, and the location was perfect for exploring the city. I would definitely stay here again."

Pullman Kuala Lumpur City Centre - Hotel & Residences Room Types Available

Choosing the right hotel room type can make all the difference to your stay. Pullman Kuala Lumpur City Centre - Hotel & Residences offers a variety of categories of hotel rooms to suit every traveller's needs. From cosy rooms to spacious suites, there's something for everyone.
  • Deluxe Room:

    These rooms offer comfortable accommodation with city views. Available in smoking and non-smoking options. Most come with a bathtub.
  • Executive Suite:

    Enjoy extra space and access to the Executive Lounge. Non-smoking only, with both bathtub and bidet.
  • Family Room:

    Perfect for families, these rooms offer ample space and comfortable bedding arrangements. Non-smoking, with bathtub.
  • Presidential Suite:

    The ultimate in luxury, featuring a separate living area, dining area, and stunning views. Non-smoking, with bathtub and bidet.
The hotel is generally not pet-friendly. Contact the hotel directly for specific inquiries.

Hotel Facilities in Pullman Kuala Lumpur City Centre - Hotel & Residences

Looking for a hotel with fantastic hotel facilities? Pullman Kuala Lumpur City Centre - Hotel & Residences has you covered. With a range of hotel amenities for both adults and children, you'll find everything you need for a comfortable and enjoyable stay.
  • Swimming Pool:

    Take a dip in the outdoor swimming pool, open from 7:00 AM to 10:00 PM.
  • Fitness Centre:

    Stay active at the well-equipped fitness centre, open 24 hours.
  • Spa:

    Indulge in a relaxing massage or treatment at the spa. Prices vary depending on the treatment.
  • Kids' Club:

    Keep the little ones entertained at the Kids' Club, open from 9:00 AM to 6:00 PM.
  • Executive Lounge:

    Enjoy complimentary refreshments and snacks at the Executive Lounge (for eligible guests).

Hotel Buffet or Restaurant/Cafe in Pullman Kuala Lumpur City Centre - Hotel & Residences

Craving a delicious meal or a quick coffee? Pullman Kuala Lumpur City Centre - Hotel & Residences boasts several fantastic options for dining. Whether you're after a lavish hotel buffet or a casual bite, you'll find something to satisfy your taste buds.
  • Sedap Restaurant:

    Enjoy a wide variety of local and international dishes at the hotel buffet. Prices start from SGD 45 per person. Open for breakfast, lunch, and dinner.
  • Eccucino:

    This hotel restaurant offers Italian cuisine. Open for lunch and dinner.
  • The Lounge:

    Relax with a coffee or cocktail at The Lounge. Open from 10:00 AM to 1:00 AM.
Sedap Restaurant is known for its Nasi Lemak.

Pullman Kuala Lumpur City Centre - Hotel & Residences Airport pickups and How to Book

Need a convenient hotel to airport transfer? Pullman Kuala Lumpur City Centre - Hotel & Residences offers airport pick-up services to make your arrival and departure hassle-free. To book an airport pick-up, simply contact the hotel directly at least 24 hours in advance. Provide your flight details and estimated arrival time. The hotel will arrange for a driver to meet you at the airport.

Nearby MRT Station & Bus Stops

Getting around Kuala Lumpur is easy with the excellent public transport system. If you're looking for an MRT nearby or nearby bus station, Pullman Kuala Lumpur City Centre - Hotel & Residences is conveniently located near several options.
  • Bukit Bintang MRT Station:

    Approximately 500m from the hotel.
  • KLCC LRT Station:

    Approximately 1km from the hotel.
  • Bus Stop Bukit Bintang:

    Various bus routes serve this stop, located right outside the hotel.
You can purchase a Touch 'n Go card for easy payment on public transport. These cards are available at most MRT stations and convenience stores.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities to keep the whole family entertained? Kuala Lumpur offers a wealth of nearby places to go that are perfect for kids. From theme parks to interactive museums, there's plenty of stuff to see nearby.
  • Petronas Twin Towers:

    Visit the iconic towers and enjoy the views from the Skybridge. Distance: 1 km. Entry price: SGD 25.
  • KLCC Park:

    A beautiful park with a playground and wading pool. Distance: 1 km. Free entry.
  • Aquaria KLCC:

    Discover marine life at this impressive aquarium. Distance: 1.2 km. Entry price: SGD 30.
  • Sunway Lagoon Theme Park:

    A fun-filled theme park with water rides and attractions. Distance: 16 km. Entry price: SGD 60.
  • Zoo Negara Malaysia:

    Get up close with animals from around the world. Distance: 13 km. Entry price: SGD 20.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Malaysia!

Where to eat near Pullman Kuala Lumpur City Centre - Hotel & Residences (Kuala Lumpur)

Exploring the nearby dining scene around Pullman Kuala Lumpur City Centre - Hotel & Residences? You're in for a treat! Kuala Lumpur is a food lover's paradise, with a fantastic array of local food and international flavours.

Cafes/Restaurants:

  • VCR Cafe:

    A popular spot for coffee and brunch.
  • Feeka Coffee Roasters:

    Known for its specialty coffee and relaxed atmosphere.
  • Madam Kwan's:

    A Malaysian chain restaurant serving classic dishes.

Local Street Food:

  • Nasi Lemak:

    Fragrant rice cooked in coconut milk and pandan leaf.
  • Satay:

    Grilled skewers of marinated meat served with peanut sauce.
  • Laksa:

    A spicy noodle soup with coconut milk and seafood or chicken.
  • Roti Canai:

    A flaky flatbread served with curry.
  • Kaya Toast:

    Toasted bread with coconut jam and butter.

Shopping places near Pullman Kuala Lumpur City Centre - Hotel & Residences (Kuala Lumpur)

Need some retail therapy? Pullman Kuala Lumpur City Centre - Hotel & Residences is surrounded by fantastic shopping places. Whether you're after high-end brands or local souvenirs, you'll find it all nearby.
  • Pavilion Kuala Lumpur:

    A luxury shopping mall with designer boutiques and restaurants.
  • Suria KLCC:

    Located at the base of the Petronas Twin Towers, offering a wide range of shops and dining options.
  • Berjaya Times Square:

    A large shopping mall with a theme park and cinema.

Other Places to Stay Near Pullman Kuala Lumpur City Centre - Hotel & Residences

Looking for other accommodation options in Kuala Lumpur? There are plenty of affordable hotels nearby to suit every budget and preference. Here are a few suggestions:

Luxury/5–6 star hotels nearby:

  • The Ritz-Carlton, Kuala Lumpur:

    Known for its impeccable service and luxurious amenities.
  • Mandarin Oriental, Kuala Lumpur:

    Offering stunning views of the Petronas Twin Towers.
  • Grand Hyatt Kuala Lumpur:

    A stylish hotel with a rooftop pool and bar.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Malaysia!

Four-star hotels nearby:

  • Impiana KLCC Hotel:

    Conveniently located near the Petronas Twin Towers.
  • Traders Hotel Kuala Lumpur:

    Offering stunning views of the Petronas Twin Towers from its SkyBar.
  • Novotel Kuala Lumpur City Centre:

    A comfortable and modern hotel in the heart of the city.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Malaysia!

Three-star hotels nearby:

  • Hotel Sentral Kuala Lumpur:

    A budget-friendly option near KL Sentral Station.
  • Ancasa Hotel Kuala Lumpur:

    Located in Chinatown, offering easy access to local attractions.
  • Swiss-Inn Kuala Lumpur:

    A comfortable and affordable hotel in Bukit Bintang.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Malaysia!

Conclusion

Ready to experience the best of Kuala Lumpur? Pullman Kuala Lumpur City Centre - Hotel & Residences offers a fantastic base for exploring this vibrant city. With its excellent location, comfortable rooms, and top-notch facilities, it's the perfect choice for both business and leisure travellers. Check Hotel availability and make your Hotel reservations today! Don't miss out on the best deals! Book your stay at Pullman Kuala Lumpur City Centre - Hotel & Residences through Traveloka for a seamless and affordable experience. Discover a wide range of options and secure your room booking with ease. book cheap hotels in Malaysia cheap hotels nearby

All facilities in Pullman Kuala Lumpur City Centre - Hotel & Residences

Others Pullman Kuala Lumpur City Centre - Hotel & Residences
Others

Hotel Services

  • Concierge
  • Express check-out
  • 24-hour Receptionist

Transportation

  • Parking with surcharge
  • Bus/truck parking

Kids and Pets

  • Babysitting with surcharge

Things to Do

  • Outdoor pool

General

  • Swimming pool

Public Facilities

  • WiFi in public area

In-room Facilities

  • TV

Accommodation Policy & General Information in Pullman Kuala Lumpur City Centre - Hotel & Residences

Important Note
As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Check-In / Check-Out Time
From 15:00 - to 12:00
Number of floors in Pullman Kuala Lumpur City Centre - Hotel & Residences
29
Another facilities in Pullman Kuala Lumpur City Centre - Hotel & Residences
Concierge, Express check-out, 24-hour Receptionist, Parking with surcharge, Bus/truck parking

Frequently asked question in Pullman Kuala Lumpur City Centre - Hotel & Residences

What is normal check-in & check-out time at Pullman Kuala Lumpur City Centre - Hotel & Residences?
The standard check-in time at Pullman Kuala Lumpur City Centre - Hotel & Residences is starting from From 15:00 while the latest check-out time is at Before 12:00
What is the star rating of Pullman Kuala Lumpur City Centre - Hotel & Residences
Pullman Kuala Lumpur City Centre - Hotel & Residences has a 5.0-star rating.
How many floors does Pullman Kuala Lumpur City Centre - Hotel & Residences have?
Pullman Kuala Lumpur City Centre - Hotel & Residences has 29.
Are there any parking spots at Pullman Kuala Lumpur City Centre - Hotel & Residences ?
Yes: Yes, there are parking spots at Pullman Kuala Lumpur City Centre - Hotel & Residences
Is there a swimming pool at Pullman Kuala Lumpur City Centre - Hotel & Residences?
Yes, a swimming pool is available at Pullman Kuala Lumpur City Centre - Hotel & Residences.
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More Reviews from Other Guests in Pullman Kuala Lumpur City Centre - Hotel & Residences

8.7
Very Good
From 1,020 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

9.0

Meal

8.5

Location

9.1

Service and Facilites

8.8

People often mention about Pullman Kuala Lumpur City Centre - Hotel & Residences
All
Staff Friendliness (18)
Bedroom (18)
Distance to City Center (16)
Room Space (16)
Hotel Area (16)
Variety (16)
Accessibility (15)
Ambiance (15)
Surroundings (14)
Family Friendly (14)
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Traveler Reviews Pullman Kuala Lumpur City Centre - Hotel & Residences

Number of reviews per page
20
40
Customer reviews
J***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Very good location and nice clean hotel
Find this review helpful?
A***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Not disappointed at all with the service of this hotel, the hospitality is good, the staff are friendly, thank you Thila and Chef Isa, you are amazing, the food is delicious, the room service is also good.
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Our recent stay at the Pullman KLCC City Center was, overall, a wonderful experience and I would absolutely recommend the hotel to others. The property itself is immaculate—beautifully decorated, artful, creative, and inspiring. It was the perfect city getaway right in the heart of Kuala Lumpur. Highlights of our stay: The staff were warm, welcoming, and friendly on nearly every occasion. Special thanks to Ida and Alya at checkout for their thoughtful apologies, and to Harakem for an excellent check-in. Our suite was spectacular—spacious, elegant, and well-appointed. I’m confident the same attention to quality carries through to all of their rooms. The 10th-floor pool is gorgeous, with a relaxing city vibe. The spa was a real sanctuary, complete with a sauna. I had an excellent massage that helped me unwind after a stressful moment. (Although in my opinion, given the circumstances, it should have been complimentary.) In-room dining was a delight—delivered quickly, presented beautifully, and consistently 5-star quality. On three occasions, the team even set up our private dining table, creating a restaurant experience in our suite. The Blu Cigar Lounge was another highlight. It was the only comfortable space for my 75-year-old mother to enjoy a cigarette and soda, while I sampled two exceptional cigars. Tommy and his team deserve special mention—they are absolute gems who went above and beyond to deliver outstanding service. Location could not be better. You are truly in the center of the city. Where the experience fell short: Unfortunately, one interaction overshadowed an otherwise outstanding stay. On the first morning, despite having booked two nights, I was abruptly woken from a deep sleep (with the “Do Not Disturb” sign displayed) by loud knocking and a bill being slipped under the door for a minor balance of under $50 USD. This was unsettling, but what followed was worse. When I went to the front desk, I had a very negative encounter with Connie, one of the guest service managers. Rather than calming the situation, she was confrontational, dismissive, and never once offered an apology. Requests to speak with another manager were met with deflection. She repeatedly insisted, “I have never said no to you, Mr. Zeleny,” but refusing to escalate the matter or even have a proper conversation at the Accor priority desk was, in practice, a “no.” There was no follow-up, no resolution, and no apology until checkout the following day when other staff members—Ida and Alya—finally expressed their regret. If Connie is indeed a manager, I strongly encourage management to provide retraining in communication and guest service. A manager’s role is to de-escalate and reassure, not inflame a guest’s frustration. Final thoughts: Despite this one regrettable interaction, the Pullman KLCC remains a top-tier hotel with excellent facilities, food, and staff. The positives far outweighed the negatives, which is why I still rate the stay highly. That said, I hope management takes this feedback seriously, as one individual’s attitude can cast a shadow over an otherwise 5-star experience. A week later, I still have not received any follow-up apology, which is disappointing. With the right attention to service recovery, this hotel could truly deliver a flawless 5-star experience every time.
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Verified Traveler
icon-origin-TRAVELOKA
9.2
/10
Reviewed 5 week(s) ago
The aircond 2235 is not working snd the fridge also not cold, the swimming pool small.
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
Friendly staff.Breakfast menu simple.
Find this review helpful?
R***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
Good, very helpful, the food is delicious
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R***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
We stayed for a birthday celebration. The hotel was very pleasant, with quick check-in and check-out. We were surprised with room decorations and a cake. Thank you, Ms. Devi and Hedry. It was a pleasure to be served by them and given the birthday surprise. Best of luck to Pullman KLCC.
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J***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 12 week(s) ago
Very good location, the room is very clean and comfortable. The breakfast meals are very nice.
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z***s
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Perfect. Will be back soon here...
1 people find it helpful
R***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Nice and comfortable and clean, suitable for families.
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1 people find it helpful
S***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 17 week(s) ago
Friendly staff.. Location is also good..
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m***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
It can no longer be explained in writing, I'll try to comment, in my opinion it's really ⭐⭐⭐⭐⭐
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y***o
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 17 week(s) ago
Strategic location, good service
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1 people find it helpful
n***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
Hotel is walking distance to malls and towers. Rooms are very clean and comfortable. Meals have a wide variety to choose from in the hotel and from the nearby malls and restaurants.
1 people find it helpful
J***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
Very good service and nice atmosphere.
Find this review helpful?
G***t
icon-origin-TRAVELOKA
8.5
/10
Reviewed 21 week(s) ago
Good location, easy to mall, near the exclusive mall
Find this review helpful?
m***d
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 21 week(s) ago
The hotel's position is very good and strategic.
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N***r
icon-origin-TRAVELOKA
6.8
/10
Reviewed 26 week(s) ago
The air conditioning was not cool.
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Ramos A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
It was a pleasant stay, good location, the breakfast buffet was amazing and tasty. Will definitely come back again.
2 people find it helpful
N***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 31 week(s) ago
really like it, comfortable and can sleep soundly 👌👍
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1 people find it helpful
Number of reviews per page
20
40

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Others 4 Pullman Kuala Lumpur City Centre - Hotel & Residences

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.7
Very Good
From 1,020 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

9.0

Meal

8.5

Location

9.1

Service and Facilites

8.8

People often mention about Pullman Kuala Lumpur City Centre - Hotel & Residences
All
Staff Friendliness (18)
Bedroom (18)
Distance to City Center (16)
Room Space (16)
Hotel Area (16)
Variety (16)
Accessibility (15)
Ambiance (15)
Surroundings (14)
Family Friendly (14)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Pullman Kuala Lumpur City Centre - Hotel & Residences

Number of reviews per page
20
40
Customer reviews
J***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Very good location and nice clean hotel
Find this review helpful?
A***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Not disappointed at all with the service of this hotel, the hospitality is good, the staff are friendly, thank you Thila and Chef Isa, you are amazing, the food is delicious, the room service is also good.
Translated by Google Icon
See original
Find this review helpful?
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Our recent stay at the Pullman KLCC City Center was, overall, a wonderful experience and I would absolutely recommend the hotel to others. The property itself is immaculate—beautifully decorated, artful, creative, and inspiring. It was the perfect city getaway right in the heart of Kuala Lumpur. Highlights of our stay: The staff were warm, welcoming, and friendly on nearly every occasion. Special thanks to Ida and Alya at checkout for their thoughtful apologies, and to Harakem for an excellent check-in. Our suite was spectacular—spacious, elegant, and well-appointed. I’m confident the same attention to quality carries through to all of their rooms. The 10th-floor pool is gorgeous, with a relaxing city vibe. The spa was a real sanctuary, complete with a sauna. I had an excellent massage that helped me unwind after a stressful moment. (Although in my opinion, given the circumstances, it should have been complimentary.) In-room dining was a delight—delivered quickly, presented beautifully, and consistently 5-star quality. On three occasions, the team even set up our private dining table, creating a restaurant experience in our suite. The Blu Cigar Lounge was another highlight. It was the only comfortable space for my 75-year-old mother to enjoy a cigarette and soda, while I sampled two exceptional cigars. Tommy and his team deserve special mention—they are absolute gems who went above and beyond to deliver outstanding service. Location could not be better. You are truly in the center of the city. Where the experience fell short: Unfortunately, one interaction overshadowed an otherwise outstanding stay. On the first morning, despite having booked two nights, I was abruptly woken from a deep sleep (with the “Do Not Disturb” sign displayed) by loud knocking and a bill being slipped under the door for a minor balance of under $50 USD. This was unsettling, but what followed was worse. When I went to the front desk, I had a very negative encounter with Connie, one of the guest service managers. Rather than calming the situation, she was confrontational, dismissive, and never once offered an apology. Requests to speak with another manager were met with deflection. She repeatedly insisted, “I have never said no to you, Mr. Zeleny,” but refusing to escalate the matter or even have a proper conversation at the Accor priority desk was, in practice, a “no.” There was no follow-up, no resolution, and no apology until checkout the following day when other staff members—Ida and Alya—finally expressed their regret. If Connie is indeed a manager, I strongly encourage management to provide retraining in communication and guest service. A manager’s role is to de-escalate and reassure, not inflame a guest’s frustration. Final thoughts: Despite this one regrettable interaction, the Pullman KLCC remains a top-tier hotel with excellent facilities, food, and staff. The positives far outweighed the negatives, which is why I still rate the stay highly. That said, I hope management takes this feedback seriously, as one individual’s attitude can cast a shadow over an otherwise 5-star experience. A week later, I still have not received any follow-up apology, which is disappointing. With the right attention to service recovery, this hotel could truly deliver a flawless 5-star experience every time.
Read More
Find this review helpful?
Verified Traveler
icon-origin-TRAVELOKA
9.2
/10
Reviewed 5 week(s) ago
The aircond 2235 is not working snd the fridge also not cold, the swimming pool small.
Find this review helpful?
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
Friendly staff.Breakfast menu simple.
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R***a
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9.7
/10
Reviewed 10 week(s) ago
Good, very helpful, the food is delicious
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R***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
We stayed for a birthday celebration. The hotel was very pleasant, with quick check-in and check-out. We were surprised with room decorations and a cake. Thank you, Ms. Devi and Hedry. It was a pleasure to be served by them and given the birthday surprise. Best of luck to Pullman KLCC.
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J***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 12 week(s) ago
Very good location, the room is very clean and comfortable. The breakfast meals are very nice.
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z***s
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10.0
/10
Reviewed 15 week(s) ago
Perfect. Will be back soon here...
1 people find it helpful
R***o
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10.0
/10
Reviewed 15 week(s) ago
Nice and comfortable and clean, suitable for families.
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1 people find it helpful
S***y
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Leisure
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8.5
/10
Reviewed 17 week(s) ago
Friendly staff.. Location is also good..
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m***d
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Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
It can no longer be explained in writing, I'll try to comment, in my opinion it's really ⭐⭐⭐⭐⭐
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y***o
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Business
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9.7
/10
Reviewed 17 week(s) ago
Strategic location, good service
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1 people find it helpful
n***a
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Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
Hotel is walking distance to malls and towers. Rooms are very clean and comfortable. Meals have a wide variety to choose from in the hotel and from the nearby malls and restaurants.
1 people find it helpful
J***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
Very good service and nice atmosphere.
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G***t
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8.5
/10
Reviewed 21 week(s) ago
Good location, easy to mall, near the exclusive mall
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m***d
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Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 21 week(s) ago
The hotel's position is very good and strategic.
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N***r
icon-origin-TRAVELOKA
6.8
/10
Reviewed 26 week(s) ago
The air conditioning was not cool.
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Ramos A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
It was a pleasant stay, good location, the breakfast buffet was amazing and tasty. Will definitely come back again.
2 people find it helpful
N***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 31 week(s) ago
really like it, comfortable and can sleep soundly 👌👍
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1 people find it helpful
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