Le Riad Monceau

The staff is incredibly helpful and goes above and beyond to assist guests. However, the plan e room is quite disappointing. It’s dingy and dirty, and the bed is extremely hard. The bed sheets and linens also need a wash. The pictures on Expedia were very appealing and made the place look inviting. In reality, the place is a rundown establishment in the heart of the old Medina. There’s no onsite parking, and guests are responsible for finding their own parking. I would not recommend it al all.

Such a lovely personable hotel , nothing was too much - staff so attentive and knowledgeable

I’m so glad I stayed at this wonderful hotel. It’s location is perfect for exploring the souks and Jamma al Fnaa square. The amenities and staff couldn’t be any better. The Riad (a house transformed into a hotel) has a wonderful vibe about it. It has old world charm with modern amenities. There is nightly live music from 8pm until 11pm. I loved the Jazz and Latin nights. The rooftop restaurant “The Pergola” was excellent. The tagine and backshish kebabs were some of my favorite dishes. The Casablanca beer was cold and had a clean crisp taste. The staff were phenomenal. Personable, efficient and very helpful. They felt more like friends than employees. They all spoke English but French and Arabic as well. From my first experience with Soufian at the front desk to the cooks and wait staff and even the staff cleaning the rooms, they all went above and beyond to make it feel like home away from home. I can’t wait to return! I can’t imagine staying anywhere else in Marrakech!

A beautiful property in the heart of Medina. The staff was attentive and service excellent. They really pay attention to detail. Cheyma the front office manager is there for all your needs. Fetine , Sufian , Amal and the the Breakfast team , really have no words to describe how nice everyone was. You really feel you are being taken care of. I gave 3 stars to Breakfast because it was quite limited and after 3days you really get tired of eating the same things . The place is trendy with live music every night. I definitely would stay here again.

From booking to checking out I have never received better service. The Riad is an absolutely stunning hidden gem. Deep inside the busy bustling mind blowing medina is this beautiful hidden oasis of calm luxury. The room I had was incredible, it was tucked away in a little corner of the riad with its own private patio , and a spa pool within the room itself. Every single member of staff I had contact with was polite and friendly and always happy to help and always with a smile. I will most definitely be back and will be recommending this wonderful place to anyone that will listen. The food was amazing , the jazz brilliant and the cocktails perfect. I was travelling solo and felt perfectly safe and welcomed.

Our experience at this property was extremely disappointing and far from what was advertised. We booked through Expedia, where the hotel is listed as a 5-star establishment. In reality, it is a “high-end” riad at best and does not meet 5-star standards in any meaningful way. We reserved a Superior Double Room, and upon arrival we were given the Sultan Room, which was shockingly located inside the hotel’s restaurant. From our window, we could literally reach two dining tables, and throughout the evening the restaurant played loud live music until 11 PM. Our room door was no more than 30 feet from the band. There was absolutely no privacy, and we could not open our windows at any time because guests were seated directly in front of them. We raised these issues multiple times, but we were told that no other rooms were available. We had booked four nights but the conditions were unacceptable, so we left after the first night. Despite this, the hotel still charged us for all four nights, and so far Expedia has done nothing to resolve the issue. We are also filing a complaint with the BBB, because Expedia should not allow misleading properties to advertise on their platform without accountability. We will be disputing the charge with American Express as well. We are leaving one star only because zero stars is not an option. The only positive aspect of our stay was that the manager offered us a complimentary dinner and was helpful when we moved to another hotel.

Our experience at this property was extremely disappointing and far from what was advertised. We booked through Expedia, where the hotel is listed as a 5-star establishment. In reality, it is a “high-end” riad at best and does not meet 5-star standards in any meaningful way. We reserved a Superior Double Room, and upon arrival we were given the Sultan Room, which was shockingly located inside the hotel’s restaurant. From our window, we could literally reach two dining tables, and throughout the evening the restaurant played loud live music until 11 PM. Our room door was no more than 30 feet from the band. There was absolutely no privacy, and we could not open our windows at any time because guests were seated directly in front of them. We raised these issues multiple times, but we were told that no other rooms were available. We had booked four nights but the conditions were unacceptable, so we left after the first night. Despite this, the hotel still charged us for all four nights, and so far Expedia has done nothing to resolve the issue. We are also filing a complaint with the BBB, because Expedia should not allow misleading properties to advertise on their platform without accountability. We will be disputing the charge with American Express as well. We are leaving one star only because zero stars is not an option. The only positive aspect of our stay was that the manager offered us a complimentary dinner and was helpful when we moved to another hotel.

Exceptional in all aspects - cleanliness, food, staff & a special mention to Soffian. Soffian checked in with us at every breakfast & made sure he gave us as many hints & tips at to where to visit & which experiences to book.

The food and staff were incredible

Incredible staff, room was beautiful and location is central.

Room was not ready for check in

Great ambiance, beautiful room, very friendly staff.

I wanted to leave balanced feedback after my recent stay. The high ratings you see online are largely driven by the fantastic entertainment and food the riad provides — and to be clear, the dining experience really is excellent. The ambience, live music and overall atmosphere in the evenings were standout. However, as far as staying at the riad, it was unfortunately quite noisy. The layout means sound travels easily, and the kitchen staff, who I appreciate have their jobs to do, were clattering and working until the early hours of the morning despite staff informing us that they stop any noise by 11pm…This made it very difficult to get consistent sleep throughout the stay. On the positive side, the staff were genuinely wonderful, especially the front-of-house team. They were warm, professional and could not do enough to help. Their service really was the highlight on the accommodation side. Overall, Riad Monceau excels in food, entertainment and hospitality, but if you’re a light sleeper or looking for a more peaceful night’s rest, it may not be the most suitable option.

Excellent service, friendly staff, great rooftop bar

Amazing stay and excellent, over-the-top staff!!! Special thanks to everyone for making our Anniversary trip so special and memorable. Please Note: Live music (which is great by the way) plays until 10pm every night. If you like quiet spaces, this location won't be for you.

I completely enjoyed my stay at Le Riad Monceau. The place was beautiful and quaint, and everyone was so hospitable. Chaymae and her team were amazing and very helpful at navigating the area. We even received a complimentary upgrade to our room, which was stunning and included a little sunroom. The nightly love jazz was so nice and the ambiance was a whole vibe. My only complaint was my TV not working but it wasn't a dealbreaker for me. I'm definitely looking forward to returning.

It is a nice riad, but do have improvements when it comes to service.

It started out bad when I got put in a room, unpacked and then 30 min later they came back stating they gave me the wrong room and they needed to move me. So I had to repack everything and move. Then the room was very loud. They have a band playing until 11pm every night, and upstairs there was banging and moving furniture until 1 am every night since that is where the roof top bar is . The spa wasn’t nice or comfortable and the service I got was bad The location was great, but overall I wouldn’t stay again.

Staff was not professional. I ordered dinner in the restaurant. First the server brought just plane bread, no salt, pepper, oil or anything to eat it with. I ordered starter, nothing with given with it. The main course food was also not tasty. I ordered beer and finally a Morrocan tea. The tea was not served, just brought the kettle and cup and eas told it is hot. Finally at the bill payment, the server asked, " How would you like to pay the tip?". I answered that service was very poor, however if you insist, you can add DH 50. I paid the bill of DH 860 with such a poor service and bad food. Will not recommend to anyone.

Incredible staff with beautiful facility providing an oasis of calm, comfort and quiet in the heart of the main soul. Restaurant with excellent food, including live jazz was perfect. Rooms were nicely sized and clean, I cluding a private terrace for tea. Having never been to Africa and not knowing what to expect, we were immediately at ease and able to enjoy the culture.