Hotel Not Hotel Amsterdam

Amazing location and great staff

Very clean fresh white sheets very comfy bed, Lovely warm room , good plentiful breakfast Very freindly staff , the room was just as described ( Library ) with a large arched window, close to tram stop and fabulous patisseri

Clean room very peaceful would recommend

Great room for price. Very quiet and very safe! Great budget option and comfy beds!

Hotel Not Hotel is a truly unique and refreshing experience in Amsterdam. The entire concept is delightfully quirky, making the stay an adventure in itself. Beyond the fun design, the staff were absolutely fabulous—incredibly friendly and helpful, making us feel right at home. It’s also fantastic value for money, offering a great price for a one-of-a-kind stay with exceptional service. I wouldn't hesitate to book here again!

Staff are very helpful and professional. Hotel locations is walking distance to the tram

Checked in late to find my mattress was not only filthy with large stains & loose hairs, but smaller stains consistent with the presence of bedbugs. I took a photo of this horror show of a mattress & showed the late night staff, saying I did not want to sleep in that bed. They told me they wouldn't want to sleep in it either & that there were no other rooms available. They told me I should speak to the manager when he arrives in the morning about a refund. As it was late & I didn't want to walk around all night, I tried to sleep on the floor to avoid the bed & possible bugs. The floor was hard, the room was freezing and I couldn't stop worrying about bringing bedbugs home so I slept for about 20 minutes. When I spoke to the manager, he told me that their rule is only to issue a refund if I have any bites; the fact that they have a bedbug refund rule indicates to me that this is a regular issue. Another hotel guest noted that many recent reviews mention bedbugs; the manager said "you should always read the reviews before booking". How's about just not having bedbugs at your hotel so I don't need to read all the reviews to know to avoid it? Also lots of leaks from pipes in the common area. Despite all of the bedbug reviews elsewhere, somehow there are none on this site so let me be the one to tell you if you are reading this - take the manager's own advice, go read the other reviews and DO NOT book this hotel. It looks cool & would be fun if it was clean, but sadly it is NOT.

Staff were very accomodating

La atención del personal fue buena pero no excelente, lo que nos hace poner esta calificación fue que despertamos con piquetes de chinches lo cua nos enoja bastante debido a que como es posible que tengan tan poco atención en eso, no se queden aquí

The breakfast should be included

The host was really friendly! We had a great time! Will definitely stay there again.

See in the picture and different when you see it on the front.

The staff was hit or miss. The lady who works the morning shift isn’t the most friendly or helpful and was rude. The room wasn’t the cleanest and the bar was not even open majority of the stay.

The staff are super friendly and a credit to the hotel

Cool property

The cool rooms.

Bedbugs galore; woke up with bites everywhere on the body. Feet and lefs swollen with the bites. Met a couple on 2nd night that let me know that key unlocks all the rooms. Room has no air circulation so woke up with sore throat in the morning. I've let the 2 gents at front know of the issues when checking out, and while they were sympathatic to the issues raised, it didn't quite seem like news to them, unfortunately.

Had a great time the staff was fantastic nice location everything was wonderful would recommend staying there to anybody I will definitely stay in if I'm in town

Although the staff was friendly, our room was not one we would stay in again. While the overall facility was clean, our room had strange little bugs found in the bathroom and twice in the bed. Not sure what kind, as we checked for bed bugs and that was not the case. I did leave with some little bites though, so not the best experience. Upon arrival the storage compartment for luggage under the bed would not open, and the staff could not find the key or figure out how to open it for us. In an already small room, this made the living quarters even more tight. They did offer to continue to store our luggage, but we would have to keep asking for it whenever we would need to access something, and this did not seem very realistic for a trip where we are in an out exploring and needing to access our luggage somewhat frequently. I will say that multiple staff members were very pleasant and kind, and it’s unfortunate at the few issues with our room. Probably would not stay here again.

It was very clean and safe.