Skaret by Vander

When I first arrived, there was no reception available, which made check-in confusing. At one point, I was locked out of my room — the key cards didn’t work, the app didn’t work, and I couldn’t access the room through my phone either. There was no immediate way to contact anyone except by phone, but my phone was not able to make calls outside Canada (I only had data), so it was a stressful situation. Email communication would have taken too long while I was locked out. Another issue happened when I returned late from a Northern Lights tour — the main entrance door was locked. I wasn’t aware that the first-floor entrance closes at night. Luckily, I found other guests who showed me the night entrance. On my departure day (around 8 AM), the main entrance on the first floor was locked, so the only exit was through the night door. When I went down to the underground level, I was told the only way up was by stairs. Since I had luggage, carrying it up the stairs was difficult. Fortunately, I found a staff member who kindly allowed me to use the service elevator, which helped a lot. In addition, there was no room cleaning during the stay, and some basic amenities (like slippers) were not provided. The room was quite cold, and the temperature could only be adjusted by about three degrees up or down, which wasn’t very comfortable. The TV stopped working once, but I appreciate that support via email was fast and they fixed it quickly. However, if something goes wrong outside working

The location was great but there was a lack of understanding of how many bathrooms a 2 bedroom unit contained. We assumed two - one for each bedroom - but there was only one. Four adults and one child sharing 1 bathroom was not the easiest. I wish that would have been conveyed in the description better. Additionally the light switches were very confusing. Nothing was labeled or identified. After 3 days, we still didn’t get it figured out. We just continually had to push buttons.

Bathroom set up was awkward. Water all over the floor when taking a shower. Kitchen could have some of the essentials like salt/pepper, coffee, tea, etc. Pillows were very flat, would have liked an extra. And an additional towel per person would be nice.

Excellent location

View, design of the apartment, the app, the notifications, directions - all were superb

The location was very good and the room was clean and warm with everything you would need.

Room was clean, staff was very helpful, especially when I had to add a night for a cancelled flight. Easy access to all of Tromso city center.

Ok fine

The room was smaller than the pictures indicated. Parking in this area if you choose to get a rental car is not ideal at all.

There is a grocery shop nearby, which make it very convenient, and all the cooking stuff is there to use too. But we didn’t get any view.

The property is conveniently located, and the room was very clean. The towels and kitchenware provided were also in excellent condition, making our stay very comfortable.

Room was fabulous, whole place was clean & location was amazing.

Our Aparthotel was too small for 4 people it was designed for. The bedroom was overwhelmed by bed. There was no access from one side and only a foot of space on the other. Otherwise, the suite was well appointed and taken care of. There is no front desk. We had to check in with a robot.

Room wise and location wise are good. But response to my message/inquiry was not promptly responded and only responded after several messages follow up which I can prove using my chain of messages. Other hotels accomodation that I have used using Hotels.com normally gave response within 6-8 hours. Considering that I paid alot for 4 night stay, it was overprice (noted it is around xmas holiday season but still overpriced) and service was not upto par. So unfortunately, i will stay elsewhere in my next visit to Tromso

The check in was relatively easy, except the mobile key didn’t work but was able to get a real key. The apartment is clean with nice view. The location is close to Downtown and all activities pickup is within 5-10 minutes walk. The staff is very responsive. Overall we enjoyed our stay.

The room was full of dust. I’m allergic and had a pretty bad time. It seemed that the curtains, carpet, mattress and sofa were not regularly cleaned. There was a thick layer of dust in the shelf behind the bed, but you could breathe the dust in the air anyways. Additionally, the staff was not particularly welcoming when we came to ask for instructions to use the storage room as we checked in a bit earlier. You get the feeling that “you’re on your own”.

Great staff in customer service. But had check in issues and very small bathroom without separate dry and wet area

Yes. They were able to check us in earlier as the room was available. We were grateful for that even though it’s unmanned. They were quite responsive through email as well.

One night stay. Room was clean, beds comfortable. Easy to access. Central location.

Very clean and spacious. Quiet and comfortable place to stay.