Elaf Bakkah Hotel

Awesome

Good location, plenty of buses

Clean room

The shower room is very small, in general the hotel room needs renovation. The transportation to Alharram is very very crowded and inconvenient. In general the hotel location is tedious.

Excellent service great hotel

N/a

its nice and clean

I do not recommend this hotel for anyone coming for Umrah or visiting the Holy Mosque. One of the main reasons I booked this hotel was because it advertised a complimentary shuttle service to the Haram. However, upon check-in, I was told that there is no shuttle service during Ramadan and that I should use public transportation instead (they pointed to the buses outside). These buses had extremely long lines, were overcrowded, and the boarding process felt very disorganized, with people being pushed and treated poorly by the organizers. This was not a comfortable or acceptable option for me. To make things more confusing, one of the check-in staff mentioned that a shuttle comes 15 minutes before prayer time, but when I asked the main hotel entrance staff, he clearly said there is no shuttle service during Ramadan and only public transportation is available. This lack of clear information was frustrating. As a result, I had to rely on taxis, where you have to negotiate prices with drivers who often try to overcharge due to the high demand (50-100 saudi riyals for one way trip) Uber was also a hassle, as many drivers seemed to prefer arranging private cash rides at higher prices rather than using the app. Overall, transportation was a major inconvenience, and I received very little guidance from the hotel on how to manage it. The room itself was in good condition, but the surrounding area is not convenient unless you have your own car.

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Location is good. Close to bus stop which takes you to Haram bus stop. Lots of shops and restaurants nearby for very good price. Rooms were tidy. 2 of the 3 beds had problems but staff replaced them immediately. Honestly, cannot speak highly enough for the staff. They make this place worth booking. They were so attentive and responded to all our requests. Very kind and polite team. Thank you!

Regrettably, there is no bus shuttle service to Masjid Haram. The room we booked was situated on the side of the main road, which resulted in excessive noise. Furthermore, the carpet in the room was stained, and the washroom was not adequately cleaned. The bath towels were also too small.

Worst hotel

Great stay as always. Very convenient in terms of location, buses run 24/7 every 10 mins

Very good

it is about the nice lady named Rehab Alsharif at the reception, she was very helpful with good attitude. Thank you to her. The hotel itself I would not recommend it, it was not as advertised, very old and dirty room, the bathroom drainage was blocked.

The washroom drain was clogged all the time.

Nice clean environment. Short shuttle to haramain.

Carpets need deep cleaning.

Carpets are becoming dirty and old. Transportation is also getting tough due to bad planning. Buses runs empty and not stop to carry thousands of passengers.

Rooms not serviced. Multiple issues