Shilla Stay Mapo

Worst hotel and staff. Do not recommend, they refused to let us in & it completely ruined my trip! They refused to let us in because my companion was 18 however their policy states that minimum check in age is 19 - which wasn't an issue as I was above the requirement. Before we booked, all it said was that the "minimum check-in age is 19", meaning that we were fine as the booking was under my name. It did not mention ANYWHERE that both guests staying there need to be over 19. Shout out to Edward the floor manager and Wooram the General Manager of Shilla Stay Mapo Hongdae who did nothing, rejected every option that I as a CUSTOMER was providing them (when that's their job), and pretty much put us in a very dangerous situation of having no where to go on a stormy night in Hongdae at 1am. I asked for a refund, they said it must go through the booking platform which was going to take longer than our stay. I asked if we could at least get a partial cash refund they said no. I asked why they couldn't put me down as the legal guardian and they had no answer, Edward would just go silent and run back to his office. Wooram the General Manager had no empathy, and in fact was laughing at the idea of putting me down as the guardian. I asked for help for them to organise somewhere for us to stay, they didn't help. We ended up having to call the police, to which Edward lied to saying we were yelling at him (which we didn't - we were so exhausted from our flight we had no energy at all!)

Good location.

nothing to say but EXCELLENT in every aspect!

Location was great, easy to travel to anywhere

Simple clean room and good service. Best location next to airport rail and subway!

More fitness equipment

Very good location. only 5 minute walk to the subway and airport train. Also, there is a money change machine in the basement. It is easy to get a wow pass or other cards as needed. Highly recommend.

Edward Choi one of the front desk staff member made my stay incredibly comfortable & easy. His customer service skills are superb!

Close to transit, clean, 24hr staff, close to food choices. Excellent overall.

Everything was so perfect

Breakfast was bad. Not many amenities inside. Unfriendly staffs.

Nothing

My room was on the high floor and good view. However, the room was a little warm on the first few days and the AC was not controlled by the room controller. The bath room did not have vent to remove steam after shower and made the room hotter and humid. The amenities were good but they did not have a lounge to sit, either. It is a nice hotel and good basics but few were missing considering the brand Shilla.

Nice clean hotel in a good location with easy access to the metro. Plenty of restaurants nearby. Very nice bathroom with bath and shower.The rooms are a good size for solo travellers however people with multiple suitcases may struggle for space. No wardrobe space provided in the room I stayed in. The room layout is the biggest negative as the sliding door can’t fully block the automatic motion sensor light in the corridor which is activated by people walking past the room outside. Also the air conditioning cannot be adjusted, therefore the room is quite warm.

Very prompt checkin, great amenities, helpful staff and great facilities to use. The location is great, close to main points in the city

Love the Hotel

very kind

One of the worst toilet papers I ever used... Also the towels were so old and worn out... Can not believe this hotel has Shilla brand on its name... Won't be coming back...

Great place to stay near subway station

Location was great for the Subway and Olive Young. The gym is pretty decent. Tried the buffet after a long day of sightseeing and it was good.