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Renaissance Lucerne Hotel

Name: Renaissance Lucerne Hotel
Address: Pilatusstrasse 15, Luzern, Lucerne-Stadt District, Kanton Luzern, Switzerland, 6002, Pilatusstrasse 15, Kanton Luzern, 6002, Switzerland

Hotels

8.6

/10

Very Good

487 reviews

What Guests Say About Their Stay

Deborah

10.0

/ 10

My go to hotel in Lucerne. It's extremely close to the train station, the Chapel Bridge, and old town. The staff is friendly and the hotel is always well maintained. I wish breakfast was included or a more affordable price point if it's not, but otherwise it's a great spot.

Larry

10.0

/ 10

Property was easily walkable to Chapel Bridge and Allstadt. Nice park and multiple good restaurants nearby. The staff were very welcoming and went overboard in helping us get familiar with the area. Highly recommend.

Brendan

10.0

/ 10

The Renaissance Lucerne Hotel is a well maintained and centrally located hotel. It's a five minute walk from Lucerne HB. Unlike many such locations in other cities the area is spotlessly clean and safe. The hotel staff are friendly and welcoming. My room was ready at lunchtime and I appeared to get an upgrade. The room was spacious, well furnished and clean Would happily return.

In the Area

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Pilatusstrasse 15, Luzern, Lucerne-Stadt District, Kanton Luzern, Switzerland, 6002

Main Facilities

Restaurant

24-Hour Front Desk

WiFi

Elevator

Renaissance Lucerne Hotel is a hotel in a good neighborhood, which is located at Luzern. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Available Room Types in Renaissance Lucerne Hotel

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What's around Renaissance Lucerne Hotel

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Pilatusstrasse 15, Luzern, Lucerne-Stadt District, Kanton Luzern, Switzerland, 6002

Discover More About Renaissance Lucerne Hotel

Location

Renaissance Lucerne Hotel is a hotel in a good neighborhood, which is located at Luzern.

About Renaissance Lucerne Hotel

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Renaissance Lucerne Hotel exclusively for you.

Get precious and unforgettable moment during your stay at Renaissance Lucerne Hotel.

All facilities in Renaissance Lucerne Hotel

Others

Public Facilities

Others
Coffee/tea in lobby
Elevator
Restaurant
Smoke-free area
Safety deposit box

Hotel Services

Laundry service
Multilingual staff
Luggage storage
Porter
24-hour Receptionist
Concierge

Food and Drinks

Bar
Breakfast

General

Parking
Terrace

Connectivity

Free WiFi

In-room Facilities

Business Facilities

Computer station

Sports and Recreations

Fitness center

Accommodation Policy & General Information in Renaissance Lucerne Hotel

Important Note

Fee for full breakfast: approximately CHF 35 for adults and CHF 20 for children
Nearby parking fee: CHF 20 per night (52 ft away)
Crib (infant bed) fee: CHF 60.0 per night
Rollaway bed fee: CHF 100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

A tax is imposed by the city: CHF 2.80 per person, per night. This tax does not apply to children under 12 years of age.
Tourism fee: CHF 1.65 per person, per night

We have included all charges provided to us by the property.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property. Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:

From 15:00

Check-out:

Before 12:00

Hotel policy is not yet available.

General Information

Popular Facilities	Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time	From 15:00 - Before 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Renaissance Lucerne Hotel	87
Number of floors in Renaissance Lucerne Hotel	6
Another facilities in Renaissance Lucerne Hotel	Others, Coffee/tea in lobby, Smoke-free area, Safety deposit box, Laundry service

Frequently asked question in Renaissance Lucerne Hotel

What are available facilities at Renaissance Lucerne Hotel?

There are top facilites at Renaissance Lucerne Hotel such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)

What is normal check-in & check-out time at Renaissance Lucerne Hotel?

The standard check-in time at Renaissance Lucerne Hotel is starting from From 15:00 while the latest check-out time is at Before 12:00

Does Renaissance Lucerne Hotel provide breakfast?

Yes, Renaissance Lucerne Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in Renaissance Lucerne Hotel

Overall Ratings & Reviews Renaissance Lucerne Hotel

Other sources (487)

8.6

Very Good

From 487 reviews

Cleanliness

9.2

Room Comfort

8.8

Location

9.4

Service and Facilites

9.0

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Traveler Reviews Renaissance Lucerne Hotel

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Top reviews

Dora

Leisure with Friends

6.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

Great location and easy check-in process. The room was very warm and stuffy, even though the temperatures outside was cooler in the 50’s F. This made the sleeping condotions very uncomfortable.

Deborah

Leisure

10.0

/10

Reviewed 21 week(s) ago

Expedia Group verified review

William

Leisure with Partner

10.0

/10

Reviewed 31 week(s) ago

Expedia Group verified review

Great location, close to everything.

Scott

10.0

/10

Reviewed 31 week(s) ago

Expedia Group verified review

Great location

Mil

10.0

/10

Reviewed 32 week(s) ago

Expedia Group verified review

Wonderful, highly recommend

Afsaneh

10.0

/10

Reviewed 32 week(s) ago

Expedia Group verified review

We really enjoyed it.

Douglas

8.0

/10

Reviewed 45 week(s) ago

Hotels.com verified review

Decor and furniture in less than typical price range of this room, but the room was clean. Heater did not work and needed portable heater. Breakfast at the restaurant was excellent as well as proximity to the train station

Minaj

Leisure

8.0

/10

Reviewed 53 week(s) ago

Expedia Group verified review

The hotel was in a good location. It was overpriced for what the hotel offered.

Jason

Leisure Family

10.0

/10

Reviewed 56 week(s) ago

Expedia Group verified review

Great location

Revina

with Children

2.0

/10

Reviewed 59 week(s) ago

Expedia Group verified review

Horrible service. We booked the reinsurance and we were moved to a different hotel.

Verified traveler

Friends and Family

8.0

/10

Reviewed 62 week(s) ago

Hotels.com verified review

Nice hotel, but very small rooms. Clean, good food

George

Business with Friends

2.0

/10

Reviewed 63 week(s) ago

Expedia Group verified review

I recently stayed at this so-called “5-star” hotel, and it was nothing short of a nightmare. The online description is utterly misleading. Here’s why: First, there are no restaurant services or any form of food available. For a hotel that claims to be 5-star, this is unacceptable. The hours of operation for anything remotely service-related are bizarre and highly inconvenient. You can’t even get basic amenities like water; there’s no way to ask for it, and the room has a small, empty fridge with no bottled water provided. The room itself was ugly and uncomfortable. There was no air conditioning control, and I suspect there wasn’t even AC, just a barely functional fan. This made for a very uncomfortable stay, especially during the warmer parts of the day. Moreover, the staff was unprofessional and unhelpful. They certainly did not provide the level of service one would expect from a 5-star establishment. Their attitude and service were more fitting for a 1-star motel. Overall, this hotel is a huge disappointment. It’s not even worthy of a single star. I would not recommend it to anyone. Save your money and stay somewhere that actually meets its advertised standards.

Patricia

Friends and Family

10.0

/10

Reviewed 64 week(s) ago

Hotels.com verified review

Amazing customer service Everything was great 😊

Shao

4.0

/10

Reviewed 71 week(s) ago

Expedia Group verified review

Receptionist was rude.

jerry

10.0

/10

Reviewed 97 week(s) ago

Hotels.com verified review

It was very comfortable and relaxing.

Cheryl

Leisure with Partner

6.0

/10

Reviewed 97 week(s) ago

Expedia Group verified review

Very basic but close to the Chapel bridge.

Ravi

Friends and Family

8.0

/10

Reviewed 99 week(s) ago

Hotels.com verified review

Overall, a good place to stay. For the price, I expected a little more in terms of elegance and luxury, but I can't think of a single complaint. The front desk and all hotel staff were very helpful and friendly. The location was extremely convenient with the train station just being less than a 5 minute walk away.

Jean

Friends and Family

10.0

/10

Reviewed 100 week(s) ago

Hotels.com verified review

Great hotel and fantastic breakfast as well

Sze Ling

Leisure

10.0

/10

Reviewed 101 week(s) ago

Expedia Group verified review

Very friendly staff who advises the best way to eat and travel

Ahmed

Leisure Family

4.0

/10

Reviewed 102 week(s) ago

Expedia Group verified review

Room air conditioning unit was not cooling enough and moldy at the vent. Not expected from a five star hotel. Despite notifying reception nothing was done except for a thank you for notifying us. Will never stay there again.

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