DoubleTree by Hilton Istanbul - Piyalepasa

Minibar products is a rip off, jacuzzi was not working , the windows inside the rooms was not good soundproof

Staff helpful breakfast was great location not too good

Breakfast was perfect.

Room was spotless and the staff were great and the spa downstairs was fabulous worth it

Excellent

The room was clean and modern. Everything was soo comfortable, luxurious.

The service wasn’t great. Very slow internet. Food not great and overpriced. Reported faulty fridge on day one and absolutely nothing was done about it. Broken phone system, had to go downstairs every time I needed reception or room service. They did not clean my room one day, run out of toilet tissue. I would not stay there again. This was not a 5star hotel experience.

It’s my 5th time staying here and each time I leave wanting to go back! From the amenities to the rooms, to the workers everyone and everything is amazing. Especially a big thank you to Mr Servet for his kindness and great service, was a pleasure to meet him. Will definitely be returning again

Everything was excellent, staff, cleanliness, and management all exceeded expectations.

Very nice hotel, recommended

A

It was ok

Great hotel nothing to complain about even if you try

Really loved this beautiful hotel! The breakfast was absolutely amazing so delicious I always wake up so happy to come and enjoy the breakfast with such good food choices and traditional Turkish breakfast. Such a friendly team at reception and the waitress/waitors for breakfast too. The food is very good quality and delicious! Such a clean posh elegant hotel and local to Taksim which is great. Loved the rooms were so clean and beautiful views

Very kind staff, caring Kerim helped a lot

Overall, our hotel room provided a perfect balance of cleanliness, comfort, and modern elegance. It exceeded my expectations and made my one night stay a very enjoyable experience.

Title: Inconsistent Front Desk, Subpar Breakfast – Exceptional Service from Delphine As a frequent guest of five-star hotels, I rarely leave reviews—whether positive or negative. However, I believe it is important to share my recent experience at DoubleTree by Hilton Hotel Istanbul – Piyalepasa, as it involved both areas of concern and commendable service. Upon arrival just after midnight, I was unexpectedly asked to provide a 100 EUR deposit for the minibar, which was surprising given that minibar charges are typically settled at checkout based on actual usage. Additionally, I inquired about a room upgrade, and was quoted 110 EUR by the night shift staff. He invited me to view the room the following morning before making a decision. However, when I returned the next day, a different staff member quoted 250 EUR for the same upgrade. This significant discrepancy in pricing and lack of internal communication was both confusing and unprofessional. Unfortunately, my overall experience with the front desk staff was not positive. Their attitude lacked warmth and hospitality, and at times they gave the impression that they were above assisting guests. This is not the level of service I would expect from a Hilton-branded property. The breakfast offering also fell short of expectations. The hot buffet was extremely limited, with no availability of basic items such as fried eggs, and overall selection did not meet the standard of a five-star hotel. This is an area that requires cl

Good

The stuff could be a little nicer.

amazing reception and services, clean and fast services, easy parking