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Vietnam Airlines: An Introduction

As a world-class airline, Vietnam Airlines owns the latest models of high-standard Boeing and Airbus aircraft. Part of SkyTeam, the global airline alliance, Vietnam Airlines has been awarded the IATA Operational Safety Audit (IOSA) and the SkyTrax 4-Star Airlines certificate. With three seat classes, Vietnam Airlines is ready to take its passengers to 21 domestic and 28 international destinations.


Vietnam Airlines Booking & E-ticket

Search and book your Vietnam Airlines flight tickets online via Traveloka to get the best price and promotions.

How to Book

Here’s how you can book your Vietnam Airlines ticket online:

  1. Go to Traveloka website or open your Traveloka App
  2. Fill in the flight details in the search box
  3. Choose and book your flight
  4. Fill in contact information and passenger details
  5. Complete your payment through the selected method
  6. Receive your Vietnam Airlines e-ticket in My Booking or in your email

How to Pay

Payment for your Vietnam Airlines ticket can be made via credit card, internet banking, and kiosk. For complete information about payment methods, please visit How to Pay.

Vietnam Airlines E-ticket

Vietnam Airlines e-ticket is an eligible proof for booking an [airline name] flight. Show your e-ticket during check-in at the Vietnam Airlines counter at the airport, or use it for self check-in (at the airport or online), to get your boarding pass. If you have not received your e-ticket within 60 minutes after payment is completed, please contact Traveloka Customer Service.

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Vietnam Airlines Rating

based on 452 reviews

Service standard: Full Service

Vietnam Airlines Seat Class

Economy Class

With comfort in mind, the airline’s Economy Class offers comfortable seats with a 32-inch pitch. Each seat can recline up to 6 inches and comes with basic needs, such as a pillow, a blanket, and premium toiletries. In-flight entertainment is provided on the screen in front of them. Passengers are also welcomed to request for other amenities such as eye-masks and “Don’t disturb me” or “Wake me up for meal” stickers.

In-flight Meal

Passengers in the Economy Class can enjoy a variety of meal ranging from soup and baked rolls, to fried fish and braised beef. Vietnam Airlines also caters to passengers’ dietary restrictions, offering vegetarian, kids, and health-related meals among others. Passengers needing this special menu must order their meal at least 24 hours before the flight.

Premium Economy Class

Vietnam Airlines’ Premium Economy Class is equipped with a comfortable seat with a pitch between 38 to 42 inches which reclines from 7 to 8 inches. The seats come with private reading lights, large overhead compartment for storage, and various in-flight entertainment. Premium Economy Class passengers are provided with extra on-ground services, such as assistance when selecting their seats, priority in baggage handling, priority during check-in, and priority in boarding the flight.

In-flight Meal

During the flight, Premium Economy Class offers a complete menu from main courses like stir-fry meat with vegetables and rice, to simple desserts like biscuits, chocolate cake, fruits, and bread. Besides the meals, passengers can also enjoy different selections of snacks, such as sandwiches, cup-noodles, and bread, and a variety of beverages.

Business Class

Business Class provides priority ground services such as check-in at the Business counter, priority baggage handling, and access to the Lotus Lounge before the flight. During the flight, passengers will get to enjoy a special modern seat that can be converted into a comfortable bed. Passengers can also keep themselves entertained with a variety of music, interactive games, updated movie list, in-house magazines (Heritage and Heritage Fashion), and daily newspaper.

In-flight Meal

Flying Business Class is not complete before enjoying its delicious cuisines. One of its top picks is Phở Bò, a beef noodle soup bowl garnished with fragrant herbs—a Vietnamese delicacy. Business Class passengers can also pair their meal with a variety of wines handpicked by the airline’s top sommeliers.

Vietnam Airlines Privilege Programs

Lotusmiles

The frequent flyer program offered by Vietnam Airlines, Lotusmiles, allows its members to enjoy their earned miles and flights on special treatments. Miles can be earned by flying with Vietnam Airlines or other airline partners within the SkyTeam alliance. Lotusmiles is divided into such tiers as Platinum, Gold, Titanium, and Silver. To become a Lotusmiles member, passengers just need to register through Vietnam Airline’s official website. Any passenger aged 2 years and above will be listed and provided with a permanent membership number.

Lotus Lounge

One of the benefits of being a Lotusmiles Platinum or Gold member is direct access to the Lotus Lounge. Lotus Lounge is specifically designed for Business Class and SkyTeam Elite members. Located in Noi Bai International Airport, Hanoi, the lounge is a nice place for passengers to relax and enjoy several facilities, such as internet connection, shower room, vending machine, and food and beverage bar. These facilities are prepared to make passengers feel like home while waiting for their flight.

Vietnam Airlines Fleet

Airbus A330-200

Seat class:

  • Economy
  • Business

Seat layout:

  • 2-4-2 (Economy)
  • 2-2-2 (Business)

Seat pitch:

  • 32 inches (Economy)
  • 62 inches (Business)

In-flight entertainment:

Available


WiFi:

Not Available


Power socket:

Available

Airbus A350-900

Seat class:

  • Economy
  • Premium Economy
  • Business

Seat layout:

  • 3-3-3 (Economy)
  • 3-3-3 (Premium Economy)
  • 1-2-1 (Business)

Seat pitch:

  • 32 inches (Economy)
  • 38 inches (Premium Economy)
  • 40 inches (Business)

In-flight entertainment:

Available


WiFi:

Available


Power socket:

Available

Boeing 777-200ER

Seat class:

  • Economy
  • Premium Economy
  • Business

Seat layout:

  • 3-3-3 (Economy)
  • 3-3-3 (Premium Economy)
  • 2-3-2 (Business)

Seat pitch:

  • 32 inches (Economy)
  • 38 inches (Premium Economy)
  • 59 inches (Business)

In-flight entertainment:

Available


WiFi:

Not Available


Power socket:

Available

Vietnam Airlines In-flight Crew

Vietnam Airlines Flight Attendant Uniform

In March 2015, Vietnam Airlines introduced its new flight attendant uniform with two different colors: yellow for Business Class and light blue for Economy Class. The uniform is a redesigned traditional Vietnamese clothes—an attractive tunic worn over silky white trousers named Ao Dai. The long slit on both sides of the garment makes it comfortable to wear, making it easier for the flight attendants to move around the cabin as they tend to the passengers’ needs.


Vietnam Airlines Baggage Allowance

Flight Route

Seat Class

Cabin Baggage

Check-in Baggage

International

Economy Class

Max. 7 kg (Dimension: 56 x 36 x 23 cm)

Max. 20 kg (Dimension: max. 203 cm)

Premium Economy Class

2 pcs (max. 7 kg/pc) (Dimension: 56 x 36 x 23 cm)

Max. 30 kg (Dimension: max. 203 cm)

Business Class

Flights from/to America

Economy Class

Max. 7 kg (Dimension: 56 x 36 x 23 cm)

2 pcs (max. 23 kg/pc) (Dimension: 158 cm/pc or 273 cm/2 pcs)

Business Class

2 pcs (max. 7 kg/pc) (Dimension: 56 x 36 x 23 cm)

2 pcs (max. 23 kg/pc) (Dimension: max. 158 cm)

Flights from/to Asia

Economy Class

Max. 7 kg (Dimension: 56 x 36 x 23 cm)

Max. 30 kg (Dimension: max. 203 cm)

Premium Economy Class

2 pcs (max. 7 kg/pc) (Dimension: 56 x 36 x 23 cm)

Max. 40 kg (Dimension: max. 203 cm)

Business Class

Vietnam Airlines Passenger Policy

Infant Passenger Policy (0-2 Years Old)
  • Infants under 7 days old, premature, or in a serious medical condition are not allowed onboard.
  • Baby strollers must be included in the checked baggage.
  • Vietnam Airlines provides free bassinets for infants 2 years old or younger, weighing less than 11 kg. To use this service, passengers need to submit their request at least 24 hours before the flight. Please note that a first come, first-serve basis applies, as there is only a limited number of bassinets available.
  • Passengers can request for an infant meal free of charge, but the request must be made at least 24 hours before the departure.
Child Passenger Policy (2-18 Years Old)
  • Child passengers are recommended to travel with an adult.
  • Child passengers must be at the same compartment with their guardian, or they will be considered as unaccompanied minors.
  • For child passengers who must travel alone, the following conditions apply:
    • Passengers aged 2–6 years old must use the Unaccompanied Minor Service and the Accompanying Cabin Crew Service.
    • Passengers aged 6–14 years old must use the Unaccompanied Minor Service. However, the Accompanying Cabin Crew Service is optional.
    • Passengers aged 14–18 years old can travel alone without using either service.
    • Request for Unaccompanied Minor Service must be made at least 24 hours before departure.
    • Request for Accompanying Cabin Crew Service must be made at least 3 days prior to the scheduled domestic flight, or five days prior to the scheduled international flight.
    • Parents or guardians must fulfill two types of forms before the flight. The first is the Handling Advice for Unaccompanied Minor, which consists details about the child, parents, and the person who will meet the child passenger at arrival. The second is the Consent Form for Unaccompanied Minor, a written statement from the guardian to the flight management.
    • Guardians picking up at the destination must arrive at the airport at least 30 minutes prior to the child’s arrival. Guardians will need to present the required documents for pick up.
Pregnant Passenger Policy
  • Pregnant passengers are required to submit a Medical Clearance Form (MEDIF) before departure.
  • For international flights, the documents are required to be written in English.
  • Vietnam Airlines provides two types of form, MEDIF I and MEDIF II, which will be used in accordance with the passengers’ pregnancy period or situation.
  • Passengers with a pregnancy of 32 weeks are accepted as a regular passenger and are required to submit only MEDIF I.
  • Passengers with a 32 to 36-week pregnancy are required to submit medical clearance type II (MEDIF II), which must be issued within 14 days before departure.
  • Passengers with a pregnancy of more than 36 weeks are required to submit both MEDIF I and II, which must be issued within 7 days before departure.
  • Vietnam Airlines does not allow passengers with a delivery day within 7 days from departure.
  • Passengers with uncertain pregnancy age or delivery date; passengers who are pregnant with twins or triplets, pregnant by artificial insemination, or would potentially have complication during delivery; and passengers with other unique cases must submit MEDIF I and II, issued within 14 days before departure.
Disabled Passenger Policy
  • Passengers with disabilities can be allowed onboard if they are in a stable condition and/or under a proper medication.
  • Vietnam Airlines offers mobility aid services, which include service dogs for blind or deaf passengers, deaf passenger service, blind passenger service, wheelchair service, and accompanying cabin crew service. Please note that these services are not available on flights to and from the United States.
  • Request for each service must be made at least eight hours prior to domestic flight departure or 24 hours prior to international flight departure.

Vietnam Airlines Check-in Policy

Vietnam Airlines Check-in Time

Please find the check-in time for all Vietnam Airlines flights on the table below. Check-in time may vary if your flight is operated by a partner airline. Please check your e-ticket to ensure.

Flight Route

Recommended Check-in Time

Check-in Time Limit

Domestic

1 hour before departure

International

2 hours before departure

Vietnam Airlines Online Check-in

Online check-in is also available for Vietnam Airlines flights. Please follow the steps below.

  1. Go to Vietnam Airlines web check-in page
  2. Enter your booking code, or other booking details, as instructed
  3. Complete your check-in details
  4. Save and/or print your boarding pass

Vietnam Airlines Refund Policy

In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines have different policies regarding acceptable refund reasons. Please visit Vietnam Airlines Refund Policy for a complete information on refund.

Vietnam Airlines Reschedule Policy

You can easily change your flight schedule and itinerary using Easy Reschedule. Some airlines allow changes to date, time, route, and airline, while some only allow changes to date and time. Please refer to Vietnam Airlines Reschedule Terms & Conditions to find the complete guide to rescheduling your flight. If your flight is not eligible for Easy Reschedule, please contact Vietnam Airlines directly to reschedule.


 

About Vietnam Airlines

Vietnam Airlines (IATA code: VA) is headquartered in the Long Bien district of Hanoi, Vietnam. Vietnam Airlines has two major hubs, Noi Bai and Tan San Nhat International Airports, and one secondary hub, Da Nang International Airport. In line with its motto of “Reach Further”, Vietnam Airlines grows not only within the domestic aviation market but also globally. As the flag carrier of Vietnam, Vietnam Airlines always honors the diversity of its passengers by providing various services. At its core, the airline aspires to become a reliable modern airline, reputable for the quality of its services and the hospitality and warmth characteristic of the people of Vietnam. Maintaining national identity is very important for the airline, as shown by the design of its flight attendant uniform and the selection of traditional Vietnamese cuisines offered onboard. Vietnam Airlines’ flight attendants wear Ao Dai, a traditional Vietnamese dress. Until today, the airline has modified its uniform five times. On 20 October 2002, Vietnam Airlines presented its new logo, the Golden Lotus, which symbolizes the company’s dramatic improvement since its establishment. This logo replaced its previous logo of blue stork wings flying over a full moon. The lotus is the symbol of the Vietnamese ancient culture, which speaks of strength against adversities. The sacred flower is also associated with enlightenment and perfection. The color gold, on the other hand, was selected to elicit a sense of luxury. Nevertheless, the design was renewed in 2015 to incorporate the color blue into the logo’s backdrop and a different font. Vietnam Airlines also extended its service by offering a new frequent flyer program named Lotusmiles at the end of 1999. This program allows passengers to redeem their accumulated miles for rewards and services. Lotusmiles extends to the members of other airlines’ frequent flyer programs around the world, including ANA Mileage Club from Japan. In 2016, the airline received several awards, including Asia’s Leading Airline (Economy Class) and Asia’s Leading Cultural Airline by the World Travel Awards. In the same year, Vietnam Airlines also managed to rank second as Southeast Asia full-service airline with 20.6 million passengers. Vietnam Airlines divides its travel class into Economy, Premium Economy, and Business Class. Each class comes with a well-selected in-flight entertainment facilities, which include music, movies, interactive games, and daily magazines and newspapers. Economy Class passengers are entitled to 20 kg of checked baggage and one item of cabin baggage. Business and Premium Economy Class passengers, on the other hand, are entitled to 30 kg of checked baggage and two items of cabin baggage. Lotusmiles members get extra allowance. Additionally, passengers flying with Vietnam Airlines can choose from three check-in options. First, they can check in directly at the airport counter, from two hours to 40 minutes before their domestic flight departure, or three hours to 50 minutes before their international flight departure. Alternatively, they can check-in via Kiosk at the airport or online—both open from 24 hours before departure and close two hours before departure.

Vietnam Airlines History

Vietnam Airlines was established as a state-owned enterprise in January 1956, two years after the first stage of the Vietnam War had ended. It was founded under the name Vietnam Civil Aviation, which operated only five aircraft at Gia Lam Airport. The first aircraft operated by the airline were two Lisunov Li-2s, which later on were replaced by two Ilyushin II-14, and three Aero Ae-45s. Eight months later, it began serving domestic flights between Hanoi and Saigon (now better known as Ho Chi Minh City). In 1990, the airline’s Deputy Managing Director, Pham Ngoc Minh, started discussing an idea to use Western-built aircraft. In January 1991, the airline made its wet-lease agreement with the Dutch TransAvia Airlines over Boeing 737-300, which meant that TransAvia would provide Vietnam Airlines with an aircraft complete with the crew, maintenance, and insurance. Vietnam Airlines would only cover the fee for fuel, airport, and taxes or other duties. Vietnam Airlines then arranged a similar deal with TEA Basle, which spent most of 1991 negotiating a compromise with the US authorities. By the end of the year, the US approved the wet-lease agreement under certain conditions: aircraft should not be parked within Vietnam and no lettering of Vietnam Airlines could be placed on any aircraft. B737-300 started its service on 15 February 1992, operated by TEA pilots, but with Vietnam Airlines cabin crew. In January 1993, a 767-200ER was leased by Ansett Worldwide along with 767-300ER from Royal Brunei, which arrived in January the next year through Region Air. The 767-300ER was flown entirely by Royal Brunei pilots, while Ansett training captain operated the 767-200ER with some Vietnamese crew. After several years, the leasing practice brought benefits to Vietnam Airlines. The arrival of 767s was a fresh start to build a connection with Boeing. The airline also had a chance to develop a relationship with other non-US companies. This was a notable milestone for Vietnam Airlines because some companies began to give the airline their attention. In April 1993, Vietnam Airlines officially became the country's flag carrier whose management was operated by the government. In August the same year, Vietnam Airlines signed an extensive cooperative agreement with Air France. The cooperation covered several areas of activity, such as training for pilots and cabin crew, marketing alliance, maintenance, and technicality. The training for pilots also earned them a standardized certificate. Still, at the heart of the agreement was the leasing of Airbus aircraft. On the two-year wet lease, the first three Airbus A320s arrived in October 1993, followed by two more in February 1994. The aircraft were operated on services to Singapore, Bangkok, Hong Kong, Kuala Lumpur, and Phnom Penh. As a result, the airline gained busy flight traffic with 1.06 million passengers, 418.000 of them were on an international itinerary. Although Air France had fulfilled its end of the agreement and the leased aircraft had solved Vietnam Airlines' problem, the latter decided to set a complete replacement program. Vietnam Airlines wanted to replace its old Soviet-built fleet, especially when the US had lifted its embargo in February 1994. During a meeting with Vietnamese statesman Vo Van Kiet that February, John McDonnell, chairman of the aerospace manufacturing corporation McDonnell Douglas, had offered to fully finance any aircraft Vietnam would need from the company. Vietnam Airlines then focused its operations on domestic routes in 1994, building a network which included 14 Vietnamese cities, with limited regional flights to Bangkok, Vientiane, and Phnom Penh. It also started to make deals with other carriers, such as Cathay Pacific, to increase its traffic growth from 520,000 passengers in 1991 to 1.1 million in 1993. 750.000 of the more than one million passengers were foreign tourists and businessmen. From 1995 to 1997, through Region Air, Vietnam Airlines looked for new aircraft to replace the leased aircraft. The airline also made plans to phase out its old aircraft and make room for more Western-built airliners like Boeing, ATR, Airbus, and McDonnell Douglas. With the new fleet, the airline hoped to be able to secure not only a wet-lease agreement, but also a dry-lease agreement. The year 2001 marked a big milestone for the Vietnam Airlines Corporation. By the end of the year, the company finally signed a bilateral trade agreement with Boeing. Through the agreement, Vietnam Airlines was able to purchase four units of Boeing 777-200ER and lease six more units from International Lease Finance Corp (ILFC), a member of American International Group, Inc. Both sides agreed that the decision could also be considered as a meaningful start for the US-Vietnam relation. In 2006, Vietnam Airlines was awarded the IATA Operation Safety Audit (IOSA), and four years later, it officially joined the SkyTeam global airlines alliance. Then on 12 January 2016, Vietnam Airlines entered into a partnership agreement with ANA Group, the largest airline group in Japan. Through this partnership, ANA Group acquired 8.8% of Vietnam Airlines’ shares, valued at about 2,431 billion Vietnamese dong (US$108 millions). The partnership has also enabled both parties to begin their cooperation in providing air service in Asia. Currently, Vietnam Airlines operates 66 flights weekly on ten routes between Japan and Vietnam, while ANA operates 14 flights on two routes.

Contact Vietnam Airlines

+31 (0)20 6400123

Vietnam Airlines Office

Vietnam Airlines
260 Orchard Road #08-08, The Heeren Singapore 238855

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