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Rio Serrano Hotel + Spa
Hotels
8.8
/10
Very Good
413 reviews
What Guests Say About Their Stay
Ian
10.0
/ 10
Stayed 4 nights and this is an amazing way to experience Torres Del Paine. We’d spend hours just staring at the view from the hotel. But it was also so easy to access the various hikes and sights of the park. The food was consistently good (some of the best we had on our trip through South America) and the staff was so friendly and professional. On-site trekking company meant we always had the choice to do something, although we had a car so could venture off on our own too. Hopefully we’ll be back.
Jillian
10.0
/ 10
Our stay here was fabulous! I highly, highly recommend Rio Serrano Hotel & Spa. There are spectacular views from everywhere in the hotel. All of the food was amazing, particularly the complimentary wood smoked lamb and sopapias we were surprised with one afternoon. We booked 2 excursions through The Massif: Lago Gray and Base Torres. Both were phenomenal experiences, and we were very well taken care of. Rio Serrano went above and beyond, even surprising us with a picnic after our long Base Torres hike. They don't nickel and dime guests like so many hotels do. We stayed 3 nights and didn't want to leave! It was quite honestly the best hotel experience my husband and I have had. We hope to return to Patagonia in the future, and we will definitely be staying here. Thank you so much, Rio Serrano Hotel and The Massif, for being the highlight of our Patagonian adventure!
Andrew
10.0
/ 10
Our time at Rio Serrano was perfection! From the rooms, to the service, to the food, and all the amenities… I will be staying here every time I return to Torres Del Paine. Thank you!
In the Area
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Torres Del Paine, Sector Pueblito Serrano, Torres del Paine, Provincia de Última Esperanza, Región de Magallanes y de la Antártica Chilena, Chile, 6170000
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
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Available Room Types in Rio Serrano Hotel + Spa
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What's around Rio Serrano Hotel + Spa
Torres Del Paine, Sector Pueblito Serrano, Torres del Paine, Provincia de Última Esperanza, Región de Magallanes y de la Antártica Chilena, Chile, 6170000
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Discover More About Rio Serrano Hotel + Spa
Location
Staying at Rio Serrano Hotel + Spa is a good choice when you are visiting Torres del Paine.
About Rio Serrano Hotel + Spa
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Rio Serrano Hotel + Spa exclusively for you.
Get precious and unforgettable moment during your stay at Rio Serrano Hotel + Spa.
All facilities in Rio Serrano Hotel + Spa
Others
Things to Do
- Shops
- Indoor pool
- Health club
- Garden
- Spa
- Shops
- Library
- Sauna
- Steam room
- Pool sun loungers
Hotel Services
- Laundry service
- Welcoming drinks
- Tours
- Multilingual staff
- Wedding service
- Luggage storage
- Porter
- 24-hour Receptionist
- Concierge
General
- Parking
- Swimming pool
- Fireplace in lobby
- Banquet
- Reception hall
- Terrace
Public Facilities
- Others
- Coffee shop
- Coffee/tea in lobby
- Restaurant
- Smoke-free area
- Safety deposit box
Business Facilities
- Meeting facilities
- Conference room
- Conference center
- Business center
- Conference rooms
- Computer station
Food and Drinks
- Bar
- Breakfast
- Snack bar
Sports and Recreations
- Fitness center
- Game room
- Billiard
Family-friendly Facilities
- Toys
- Children games
Transportation
- Bus/truck parking
Connectivity
- Free WiFi
In-room Facilities
- TV
Nearby Facilities
- Souvenir shop
Accommodation Policy & General Information in Rio Serrano Hotel + Spa
Important Note
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property.
The property is closed between May 1 and October 1.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 16:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi |
Check-In / Check-Out Time | From 16:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Rio Serrano Hotel + Spa | 108 |
Number of floors in Rio Serrano Hotel + Spa | 4 |
Another facilities in Rio Serrano Hotel + Spa | Shops, Indoor pool, Health club, Garden, Spa |
Frequently asked question in Rio Serrano Hotel + Spa
What are available facilities at Rio Serrano Hotel + Spa?
There are top facilites at Rio Serrano Hotel + Spa such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Rio Serrano Hotel + Spa?
The standard check-in time at Rio Serrano Hotel + Spa is starting from From 16:00 while the latest check-out time is at Before 12:00
Does Rio Serrano Hotel + Spa provide breakfast?
Yes, Rio Serrano Hotel + Spa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Rio Serrano Hotel + Spa?
Rio Serrano Hotel + Spa is a 4.0-star hotel.
How many floors does Rio Serrano Hotel + Spa have?
Rio Serrano Hotel + Spa has 4 floors.
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More Reviews from Other Guests in Rio Serrano Hotel + Spa
Other sources (413)
8.8
Very Good
From 413 reviews
Cleanliness
9.4
Room Comfort
9.0
Location
8.4
Service and Facilites
8.8
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Traveler Reviews Rio Serrano Hotel + Spa
Number of reviews per page
20
40
Top reviews
Ian
Leisure Family
10.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
Stayed 4 nights and this is an amazing way to experience Torres Del Paine. We’d spend hours just staring at the view from the hotel. But it was also so easy to access the various hikes and sights of the park. The food was consistently good (some of the best we had on our trip through South America) and the staff was so friendly and professional. On-site trekking company meant we always had the choice to do something, although we had a car so could venture off on our own too. Hopefully we’ll be back.
Read More
Kathy
Leisure Family
10.0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
Best hotel we stayed in Chile
Jillian
Leisure Family
10.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
Our stay here was fabulous! I highly, highly recommend Rio Serrano Hotel & Spa. There are spectacular views from everywhere in the hotel. All of the food was amazing, particularly the complimentary wood smoked lamb and sopapias we were surprised with one afternoon. We booked 2 excursions through The Massif: Lago Gray and Base Torres. Both were phenomenal experiences, and we were very well taken care of. Rio Serrano went above and beyond, even surprising us with a picnic after our long Base Torres hike. They don't nickel and dime guests like so many hotels do. We stayed 3 nights and didn't want to leave! It was quite honestly the best hotel experience my husband and I have had. We hope to return to Patagonia in the future, and we will definitely be staying here. Thank you so much, Rio Serrano Hotel and The Massif, for being the highlight of our Patagonian adventure!
Read More
Duane
Friends and Family
10.0
/10
Reviewed 27 week(s) ago
Hotels.com verified review
great place !!
Andrew
Business and Leisure
10.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
Our time at Rio Serrano was perfection! From the rooms, to the service, to the food, and all the amenities… I will be staying here every time I return to Torres Del Paine. Thank you!
Kimberley
10.0
/10
Reviewed 28 week(s) ago
Hotels.com verified review
The hotel was so beautiful and the staff too! Everyone was soo kind! Its is stunning and im so grateful to have stayed there. My reasoning was the base of the towers hike as this hotel shaves some of the distance off and you can relax! Great spa and great excusions too. The horses coming in and out are the most amazinf view ever!
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Kalina
Leisure with Partner
10.0
/10
Reviewed 29 week(s) ago
Expedia Group verified review
I the food was amazing!! Both breakfast and dinner was one of the best we’ve had in Chile! Beautiful views and wonderful environment
Johannes
Leisure with Partner
10.0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
A wonderful hotel with great facilities and a very friendly and helpful staff.
They offer many tours to Torres del Paine, but I would recommend to drive there with a 4x4 rental car, which will give you maximum flexibility if you plan to do your hiking tours without guides.
li
Leisure
10.0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
Great hotel, clean, neat, well managed, staff service is excellent, 2nd floor restaurant the food is fabulous, in particular rainbow trout, breakfast is nice too. I arrived early and changed room in between, each time they helped moved my luggages. I will give a five star.
Justyna
Leisure Family
8.0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
The hotel itself (lounges, restaurants, area outside) is beautiful but the rooms leave much to be desired for the price. We paid over $400 for a standard room and the bathroom was not updated at all. In addition, the shower grout did not look clean.
Eric
Leisure with Friends
10.0
/10
Reviewed 33 week(s) ago
Expedia Group verified review
It in one of the best at Patagonia, spectacular glacier park view with variety excursions offered by an onsite excursion company. Staff snd services are excellent. Their roast lsmb serviced outside was the best
claudia
Leisure with Partner
10.0
/10
Reviewed 34 week(s) ago
Expedia Group verified review
Excellent hotel. We loved it!
Michael
Friends and Family
10.0
/10
Reviewed 35 week(s) ago
Hotels.com verified review
Absolutely loved this place. Spa, restaurant, bar, and service were perfect.
FENG
10.0
/10
Reviewed 35 week(s) ago
Expedia Group verified review
Great location, very nice services and friendly stuffs
Gerald
8.0
/10
Reviewed 36 week(s) ago
Expedia Group verified review
Fantastic. Expensive.
Bin
Leisure with Friends
10.0
/10
Reviewed 36 week(s) ago
Expedia Group verified review
The food service was exceptional, the location is excellent.
Verified traveler
10.0
/10
Reviewed 36 week(s) ago
Hotels.com verified review
Excellent hotel
Highly recommend
Joseph
Leisure with Partner
10.0
/10
Reviewed 37 week(s) ago
Expedia Group verified review
Such an amazing place. Great views. Great service. Great food. A wonderful place to stay. I wish there had been more assistance with trek planning. There is a separate group that helps with hikes and is not part of the hotel, but they weren't helpful for a few general questions. Still I cannot fault the hotel for something like that.
Read More
Bianca
10.0
/10
Reviewed 38 week(s) ago
Hotels.com verified review
This hotel is special. The spectacular views and surroundings, the staff, the activities it offers, they are all incredible. I felt very at home here, which as a solo female traveller was wonderful. I stayed in both the standard and deluxe rooms during my stay. Both are great, if you can stretch the little extra the deluxe are worth it for the views alone, but they are also more modern. The food in the restaurant felt home cooked and delicious, and the bar staff make excellent cocktails. If you get a chance to try the traditional Patagonian lamb BBQ you must, it was the most delicious lamb I have ever eaten!! The staff at The Massif are very good at advising and organising activities, all of which were excellent. I lived my stay here and hope to return soon. Thank you Rio Serrano hotel and staff for a revitalising stay!
Read More
Marcia
10.0
/10
Reviewed 39 week(s) ago
Hotels.com verified review
We were most happy with Rio Serrano. We didn't realize how lucky we were with both a great hotel and the fact that it is so close to the park. Friends had recommended places in Puerto Natalies and we are so glad we stayed so much closer. The pool and spa are amazing. Highly recommend.
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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