Malmaison Manchester

A great location but the hotel was not what we expected for the price. Daily cleaning of rooms, fresh towels (if required), sufficient tea and coffee in the room. We asked for more tea and were brought 2 tea bags. Room was dark and lacking in storage for more than a single night stay. We were not advised that rooms wouldn’t be cleaned during our 2 night stay - this is another overhang from Covid but room rates are still at a premium . Bar staff were untidy, the bar was a mess, bins not emptied and it felt dirty. We wouldn't chose to stay at another Malmaison I’m afraid.

Room spotless and very comfortable, staff very friendly.

Clean room, smooth check in comfortable bed slept well

Clean room, friendly staff, great food

Quite room on top floor,clean and really comfortable bed and plenty of room, had a couple of queries and the staff were really good in dealing with our queries and made our stay better for it.

Excellent hotel in prime location and a really nice and relaxing bar for drink

Perfect in every way.

The hotel was in a great location. Quick check in. Nice coffees and teas in room Unfortunately the room needs an update as it had a lot of wear and tear. Bed headboard had a strange big stain on it, bath sealant had some mould. The room was quite dusty and the lamps had a lot of dust on the hanging wires abd quite dusty sideboards and surfaces. It didnt give a "luxury" feel - but was very convenient on the doorstep to the station. I would take this into consideration if youre booking it as a romantic trip. It would be perfect for a standard leisure trip Bathroom was spotless however, other than the mould which was set into the sealant and the cleaners probably cant remove.

The staff- during check-in the staff were very non-engaging and robotic. The lack of customer experience isn't what i had expected. But overall great place to stay

So glad we upgraded to the Aviator suite. What a stunning room. Reception were lovely and extremely helpful

Incredible, will stay again

Fine place to say in the city centre

The staff at reception were lovely and welcoming, our room was lovely, very clean, lovely comfortable bed and all the amenities needed in a room. I would definitely recommend this hotel.

Last minute booking for work, stayed before at this hotel. Room size is good with seating area etc and also well equipped with coffee machine. Staff very friendly and helpful.

very friendly helpful staff

Yes

5 star

Great location and nice decor. A but of noise from the bar downstairs at night but that’s what you get in a central location.

Noisy people next door during the night No action taken

I booked this trip for my parents, uncle and I to celebrate my mam's 60th birthday. Unfortunately I became unwell and could no longer go. My parents enjoyed their stay at the hotel. They said it was pretty clean and comfortable, and they especially enjoyed the bar. The said the bar staff were brilliant and couldn't have been more helpful. However, what is letting this hotel down is customer service. As I couldn't attend but was concerned about using the app to cancel when we still needed two other rooms, I spoke with a Hotels.com chat agent who tried to contact the hotel on my behalf but couldn't get a response. I also wanted to arrange something special in the room for my mam's arrival and had used the app at time of booking to ask what was available. I never got a response via the app so a few days before the trip I emailed the hotel directly. Responses back and forth took so long that in the end they weren't able to set anything up as by this point it was check in day and I was told balloons were arranged via a third party. I asked if there was anything at all that could be done to make her stay extra special while she was there as it was a 2 night trip, and they completely stopped responding. Have heard nothing since and was unable to make the stay special for her birthday. This would put me off staying again in case I needed customer service support.