Mercure Northampton

Great location which is convenient for Franklin's Gardens, the train and bus stations and the town centre. Unfortunately it is directly opposite a park area which seems to attract a fair few dodgy characters and this is the same for the walk into town. The rooms are clean and modern (duvets and pillows aren't great but what you'd expect at this price point). The bar could do with having someone present to serve behind it on a more regular basis. Breakfast is very good for a buffet with the bacon some of the best I've had. Staff polite and friendly. Our biggest issue during our stay was due to the fact that we had a room overlooking the entrance to the hotel. Being woken at approx 2am by a car full of youths who parked outside, inhaled laughing gas and talked loudly for about an hour wasn't great. I'd have expected them to be moved on but maybe there was no one there to move them on as the reception phone went unanswered.

Good Hotel

Was provided with little information upon arrival, ie WI FI, floor number. The room was dimly lit and the waste bin in bathroom needed a wipe. Breakfast was ok but cold and the pastries had been hanging around too long. Otherwise, comfortable and the staff were pleasant enough

Very warm welcome from the staff on reception. However; the last night was very hectic with a party that was happening late into the evening and didn't stop until 0100 which disturbed our night sleep. It was very noisy and our room kept shaking from the music that would be heard on floor 3. The shower hook on the the glass, shower curtain was loose, and the light fittings were needing to be pushed up. Also, there was lack of lighting in a room that was a decent size.

Don’t stay here unless you want a “clean” bathroom with smeared mirrors and towels missing

Staff wete warm, friendly and seemed happy. This cohns for a lot. Thank you.

Great location, clean rooms with friendly service

Stairwells not clean. Lifts small. Comfy bed though. Breakfast good but cold eggs.

Excellent value enjoyable stay, very comfortable bed and great service - our room was ready so we could check in early! Thank you!

Hotel was comfortable but the staff weren’t very good at checking they tried to charge me £100 more even though I showed my booking it took about 20 minutes to finally get it it right not very friendly and quite rude at check in and breakfast you get the feeling they don’t want to be there need to learn customer service we stay in hotels most weeks and never came across such unfriendly staff probably wouldn’t go back

First time visiting at this hotel. No where to park they had an event on which wasn’t stated at booking and took nearly 30 minutes to find somewhere to park. The reception wasn’t welcoming and when we got to our room we were horrified about the cleanliness. Black tape on the ceilings which patched up holes and black mould everywhere in the bathroom. During our time there was an incident involving a drunk dispute which 5 security guards had to come out to try to diffuse the situation the whole reception area became very unsafe and we were told to go to the rooms and away from Exiting the building. The rooms were not sound proof and could hear screaming all night one of the worst experiences I’ve had at a hotel.

Cigarette ash and burns on the windowsill when I went to my room after check in

Suitable location for us, well renovated, clean, spacious rooms

Very helpful staff.

Spotless bathroom, quiet room, easy parking

Great hotel - great value, friendly staff, clean rooms and great location. Plenty of parking as well.

Hotel room was very good Parking was easy but had to be paid

We had a really nice stay here. The hotel is well located on the edge of town so it was easy to go out for meals and walk to local attractions. It’s also 10 mins walk from the train station. Parking was easy to access. The staff were all really helpful, particularly the gentleman on reception ( I think his name was Chester). The only thing we would raise is the lack of fridge in the room. We were staying during a heatwave and although the room was air conditioned it would have been good to have a fridge to keep cold drinks.

Perfect for shuttle stay.

All was fine except having to pay £8 for parking, this should be included in the cost of the room. One of the bedside lights wouldn’t turn off, receptionist told on checking out.