Sofitel Lyon Bellecour

Great location. Friendly professional staff.

Great customer service and staff. Great location! But terrible rooms ! No air conditioner! Bathroom flashing didn’t work! King bed room , was super small even for 1 person !!! Didn’t have Iron . Not clean! Breakfast was terrible! They charges €34 for each person but for nothing. ! No variety!!!! Even basic!!!

Excellent location, beautiful views from the room, overlooking the river.

Great location, wonderful staff.

There is a problem with the shower, which floods the bathroom

Excellent attention by all staff and especially the concierge

The hotel was clean and good value for a city but does not seem like a 5 star

The staff is what makes this hotel a great place to stay. Professional and friendly are the best descriptors for them. The hotel also has a very good location. Don’t let the facade of the building put you off as this is a very nice place to stay while in Lyon.

Great full-service hotel in an outstanding location. Every staff person showed complete dedication to making my stay pleasant. Morning breakfast with view of the river was memorable. Facilities are not particularly new, but everything in the room was spotless and worked perfectly.

Staff very helpful.

Room was old and dated. Staff were friendly and helpful.

Clean and the staff is very helpful and professionl

The room was fine, but overpriced compared to other options in the area. Steam room was closed which was a big shame

Très agréable

Room was very comfortable and clean. The bathroom was great size. The shower was huge. The staff was friendly and helpful. The breakfast buffet was overpriced at euro 34. Great views from dining area

Great location, supporting staff

We couldn’t make the shower work. The in room coffee was of poor quality. The room was cramped. No Netflix on TV.

Comfortable hotel with excellent restaurant near major tourist destinations in Lyon. Exceptionally helpful staff. Good value.

Our four day stay in Sofitel was absolutely a lovely restful experience The check in was seamless and perfect. The housekeeping five star. The overall experience was fantastic I must specifically mention Frederic who went the extra mile to assist in getting a doctor’s appointment for my Aunty and Maya who was very helpful and both made the unexpected need for treatment sorted. The hotel is situated in a central position for ease of transportation and a daily walk by the river Rhone was an added bonus . Lots of places to eat and walking distance to the Place Bellcour a massive open space surrounded by local shops and the Metro for rides to other areas in Lyon. This is a really nice hotel.

Good location but that’s all Room and hallways smelled funny, I could not sleep it was so noisy but noise was coming from inside hotel, thermostat did not work my room was set at 24 degrees