Does Emerald Garden International Hotel have a swimming pool?

Yes, a swimming pool is available at Emerald Garden International Hotel.

What do past guests say about Emerald Garden International Hotel?

Emerald Garden International Hotel is well-known for its Cleanliness, Room Comfort, Location, as reviewed by verified Traveloka guests.

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Emerald Garden International Hotel

Name: Emerald Garden International Hotel
Address: Jalan K.L. Yos Sudarso No. 1, Medan Barat, Medan, Sumatra Utara, Indonesia, 20235, Jalan K.L. Yos Sudarso No. 1, Sumatra Utara, 20235, Indonesia
Rating: 8.6

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8.6

/10

Very Good

6,842 reviews

What Guests Say About Their Stay

t***u

10.0

/ 10

Upon arrival, the check-in process was quick and friendly. The receptionist immediately provided a refreshing welcome drink. The staff were very prompt in helping carry the suitcases to the room. Room Condition: The room was very clean, spacious, and fragrant. The king-size bed was very soft, the pillows were comfortable, and soundproof so that a night's sleep was very sound. The in-room facilities were complete: flat-screen TV, cold AC, mini refrigerator, electric kettle, coffee-tea set, and free mineral water. The bathroom was clean, the hot water worked smoothly, and toiletries were complete. Facilities & Location: The swimming pool is large and well-maintained, suitable for children and adults. The breakfast menu varies from local to western dishes with delicious taste. The location is very strategic, close to the city center and easily accessible by transportation.

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I***D

8.5

/ 10

It was a comfortable place for staying in Medan. Clean. And the staff was humble and cooperative nicely.

Q***y

9.1

/ 10

It was great to be in Medan. We were ill, but the very good facilities of the hotel made everything go smoothly. We even visited Medan after a day, just between the Old City, Merdeka Square, and shopping centers. Great to be there!

Verified Traveler

10.0

/ 10

It's been a pleasure staying at Emerald Garden Medan every month since 2010.

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Verified Traveler

10.0

/ 10

I've stayed at this hotel many times. It just keeps getting better and better. Never disappointed, always satisfied.

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In the Area

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Jalan K.L. Yos Sudarso No. 1, Medan Barat, Medan, Sumatra Utara, Indonesia, 20235

Main Facilities

This accommodation offers:

Swimming pool

Laundry service

Parking

Restaurant

Luggage storage

Elevator

Multilingual staff

Emerald Garden International Hotel is a 4-star hotels that has been welcoming guests since 1995. It was previously known as Hotel Emerald Garden. The accommodation went through a renovation in 2010. There are 158 rooms spread across 9 floors.

What's around Emerald Garden International Hotel

Jalan K.L. Yos Sudarso No. 1, Medan Barat, Medan, Sumatra Utara, Indonesia, 20235

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General Information

Location

Located at Jalan K.L. Yos Sudarso No. 1 in Medan, Indonesia. Those looking to explore will find Rengas Island, Tugu Jeruk Berastagi, and Tjong Yong Hian Garden nearby. Closest airport is Soewondo Air Force Base Airport Medan Polonia, 4.755 km away from the accommodation.

Facilities & Amenities

Emerald Garden International Hotel has Swimming pool, Laundry service, Parking, Restaurant, Luggage storage, and more. Rooms also come with TV.

Business Facilities

For guests traveling for work, Emerald Garden International Hotel has Meeting facilities and Photocopier available.

Contact

Email: reservation@emeraldgardenhotel.com
Phone number: +62616611888
Website: http://www.emeraldgardenhotel.com/

All facilities in Emerald Garden International Hotel

Facility

Swimming pool

Others

Guest Services

Laundry Service
24-hour front desk
Multilingual staff
Front desk
Bellboy service
24-hour security
Luggage storage
Concierge

Public Facilities

Coffee/Tea in common areas
Elevator
Room service
Restaurant
Safety deposit box

Meals & Dining

Breakfast buffet
Breakfast

Business Facilities

Photocopier
Meeting facilities

Connectivity

Wi-Fi in public areas
Wi-Fi

Activity & Leisure

Sauna
Massage

Accommodation Facilities

Car park
Smoking area

Transportation

Car hire

Nearby Facilities

ATM/Bank

Accommodation Policy & General Information in Emerald Garden International Hotel

Deposit

Deposit IDR 300,000 is required upon check-in. The accommodation accepts cash, debit or credit card.

Facility

Limited operational hour for swimming pool.On weekdays open start 06.00 am - 10.30 am and start 04.00 PM - 08.30 PM. Special on weekend and public holiday open start 06.00 AM - 08.30 PM. You must wear the proper swimming suit to access the pool. For Gym open every day start 06.00 AM - 10.30 AM & start 04.00 PM - 08.30 PM open for limited number of guests per day from 26-10-2026 to 31-12-2030.

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General Information

Popular Facilities
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Emerald Garden International Hotel	158
Number of floors in Emerald Garden International Hotel	9
Another facilities in Emerald Garden International Hotel	Laundry Service, 24-hour front desk, Multilingual staff, Front desk, Bellboy service

Frequently asked question in Emerald Garden International Hotel

What is normal check-in & check-out time at Emerald Garden International Hotel?

The standard check-in time at Emerald Garden International Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00

Does Emerald Garden International Hotel provide breakfast?

Yes, Emerald Garden International Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Emerald Garden International Hotel?

Emerald Garden International Hotel is a 4.0-star hotel.

How many floors does Emerald Garden International Hotel have?

Emerald Garden International Hotel has 9 floors.

How many rooms are available at Emerald Garden International Hotel?

Emerald Garden International Hotel has 158 rooms in total.

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More Reviews from Other Guests in Emerald Garden International Hotel

Overall Ratings & Reviews Emerald Garden International Hotel

Traveloka (6,842)

8.6

Very Good

From 6,842 reviews

Provided by travelers on

Cleanliness

8.7

Room Comfort

8.7

Meal

8.5

Location

8.7

Service and Facilites

8.6

People often mention about Emerald Garden International Hotel

All

Staff Friendliness (92)

Room Space (90)

Distance to City Center (89)

Bedroom (88)

Ambiance (85)

Bathroom (85)

Hotel Area (82)

Taste (72)

Accessibility (71)

Family Friendly (70)

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Traveler Reviews Emerald Garden International Hotel

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Customer reviews

A***u

10.0

/10

Reviewed 1 week(s) ago

Good and recommended, next time I will stay here again. Thank you.

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Verified Traveler

Transit

8.5

/10

Reviewed 2 week(s) ago

Friendly service, fairly clean rooms, highly recommended.

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t***u

10.0

/10

Reviewed 2 week(s) ago

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I***D

8.5

/10

Reviewed 3 week(s) ago

It was a comfortable place for staying in Medan. Clean. And the staff was humble and cooperative nicely.

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Uci F.

8.5

/10

Reviewed 3 week(s) ago

Good, very enjoyable. Always subscribe.

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E***M

Staycation

10.0

/10

Reviewed 4 week(s) ago

The location is close to tourist attractions and hangout spots. The hotel and rooms are clean. The pool is also clean, comfortable, safe, and quiet.

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Q***y

Leisure

9.1

/10

Reviewed 5 week(s) ago

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R***y

8.5

/10

Reviewed 7 week(s) ago

The hotel staff was very friendly and helpful at check-in.

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Retiana S.

8.5

/10

Reviewed 8 week(s) ago

The hotel staff are friendly and the food is delicious, I recommend staying here.

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Verified Traveler

10.0

/10

Reviewed 10 week(s) ago

It's been a pleasure staying at Emerald Garden Medan every month since 2010.

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2 people find it helpful

Verified Traveler

Leisure

10.0

/10

Reviewed 10 week(s) ago

I've stayed at this hotel many times. It just keeps getting better and better. Never disappointed, always satisfied.

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Robby A.

Leisure

8.8

/10

Reviewed 10 week(s) ago

The only downside is that the food isn't very varied and is always the same. Hopefully, they can improve their menu in the future.

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Accommodation's Reply

28 Aug 2026

Dear Mr Robby, Warm greetings from us.. We are so sorry to hear that your stay with us did not meet your expectations. We apologize for the inconvenience and discomfort you experienced during your visit. We take all feedback seriously and appreciate you taking the time to share your concerns with us. We will make sure to pass your feedback to our team and take necessary actions to improve our services. Thank you for staying with us, and we hope you'll give us another chance to serve you better in the future. Best regards, Management Emerald Garden Hotel Medan

t***e

6.2

/10

Reviewed 10 week(s) ago

Sorry, I've been a long-time customer at Emerald. The beds weren't like this before; now they're as hard as sleeping on plywood. Last year when I stayed here, the beds weren't this hard. The staff said they were replaced six months ago. What a drastic drop in quality!! Time to find another hotel for your next trip, bye bye Emerald.

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Accommodation's Reply

28 Aug 2026

Dear Mr/s T***e, Warm greetings from us.. We are so sorry to hear that your stay with us did not meet your expectations. We apologize for the inconvenience and discomfort you experienced during your visit. We take all feedback seriously and appreciate you taking the time to share your concerns with us. We will make sure to pass your feedback to our team and take necessary actions to improve our services. Thank you for staying with us, and we hope you'll give us another chance to serve you better in the future. Best regards, Management Emerald Garden Hotel Medan

DARMAILIS M.

Staycation

10.0

/10

Reviewed 11 week(s) ago

This hotel is very strategically located in the city center. The receptionist was very helpful in reserving our request for a Superior Connecting Room with pool and city views. It's perfect for bringing the family. Everything was fun and enjoyable. Thank you, Emerald Hotel.

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Agustono

Staycation

10.0

/10

Reviewed 11 week(s) ago

Comfortable and very enjoyable with family staying at Emerald.

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Yusefinar D.

Staycation

10.0

/10

Reviewed 12 week(s) ago

The hotel is comfortable and clean. Breakfast offers a variety of local and international dishes, and everything is delicious.

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1 people find it helpful

I***n

Business

10.0

/10

Reviewed 12 week(s) ago

Breakfast is not available for takeout. There is no Wi-Fi in the health club area (gym, sauna, gym lobby). Thank you to Winda SM for your assistance.

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Talsyah A.

8.5

/10

Reviewed 13 week(s) ago

The room was quite spacious. Breakfast was okay. The toilet was clean.

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A***a

8.5

/10

Reviewed 15 week(s) ago

When I go to Medan, I always book this hotel. The prices are reasonable and it's close to the city.

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1 people find it helpful

F***n

10.0

/10

Reviewed 16 week(s) ago

Everything is great, especially for work. You can rest comfortably.

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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