What are available facilities at Mercure Serpong Alam Sutera?

There are top facilites at Mercure Serpong Alam Sutera such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Mercure Serpong Alam Sutera?

The standard check-in time at Mercure Serpong Alam Sutera is starting from From 14:00 while the latest check-out time is at Before 12:00

What is the star rating of Mercure Serpong Alam Sutera?

Mercure Serpong Alam Sutera is a 4.0-star hotel.

How many floors does Mercure Serpong Alam Sutera have?

Mercure Serpong Alam Sutera has 6 floors.

Does Mercure Serpong Alam Sutera provide parking?

Yes, Mercure Serpong Alam Sutera provides parking. Please confirm details directly with the hotel.

Does Mercure Serpong Alam Sutera have a swimming pool?

Yes, a swimming pool is available at Mercure Serpong Alam Sutera.

What do past guests say about Mercure Serpong Alam Sutera?

Mercure Serpong Alam Sutera is well-known for its Location, Cleanliness, Room Comfort, as reviewed by verified Traveloka guests.

Mercure Serpong Alam Sutera

Name: Mercure Serpong Alam Sutera
Address: Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang, Serpong, Tangerang Selatan, Banten, Indonesia, 15325, Jl Alam Sutera Boulevard Kav23, Banten, 15325, Indonesia
Rating: 8.6

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8.6

/10

Very Good

3,367 reviews

What Guests Say About Their Stay

Ebenezer O. M. P.

10.0

/ 10

Had a wonderful stay with my family at Mercure Serpong Alam Sutera. The rooms were clean and comfortable, the service was excellent. Great location too. Highly recommended.

F***l

9.7

/ 10

All good from check-in. The bedroom is comfortable and I can sleep well, which is of the utmost importance for this trip.

D***i

9.1

/ 10

A pretty nice hotel for a 3 days 2 nights staycation with kids, the location is very strategic because the distance to the mall and various dining places can be done on foot. And when checking out, my child's doll was left in the lobby, the staff there kept it well until we came again to pick it up. The service of the staff is very helpful and very friendly. Happy to stay at this hotel. Thank you.

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R***i

10.0

/ 10

Pretty cool. Strategic location, clean, comfortable, excellent service and very friendly. The swimming pool is quite cozy and the food is varied and yummy. Close to the shopping center is also a plus.

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A***a

9.4

/ 10

Pleasant stay, nice staff, safe parking place. If you are looking for a place to really have a good rest from a long and far away holiday before continuing your journey home, this is the right place.

In the Area

See Map

Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang, Serpong, Tangerang Selatan, Banten, Indonesia, 15325

Main Facilities

What's around Mercure Serpong Alam Sutera

Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang, Serpong, Tangerang Selatan, Banten, Indonesia, 15325

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Discover More About Mercure Serpong Alam Sutera

Location
Mercure Serpong Alam Sutera is located in area / city Alam Sutera.

About Mercure Serpong Alam Sutera

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Mercure Serpong Alam Sutera is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Mercure Serpong Alam Sutera.

All facilities in Mercure Serpong Alam Sutera

Others

Things to Do

Outdoor pool

Transportation

Bus/truck parking
Parking with surcharge

General

Swimming pool

Public Facilities

WiFi in public area

Hotel Services

Concierge
24-hour Receptionist
Express check-out

Accommodation Policy & General Information in Mercure Serpong Alam Sutera

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Hotel policy is not yet available.

General Information

Popular Facilities	Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Number of floors in Mercure Serpong Alam Sutera	6
Another facilities in Mercure Serpong Alam Sutera	Outdoor pool, Bus/truck parking, Parking with surcharge, Swimming pool, WiFi in public area

More Reviews from Other Guests in Mercure Serpong Alam Sutera

Overall Ratings & Reviews Mercure Serpong Alam Sutera

Traveloka (3,063)

Other sources (304)

8.6

Very Good

From 3,063 reviews

Provided by travelers on

Cleanliness

8.8

Room Comfort

8.8

Meal

8.4

Location

8.9

Service and Facilites

8.7

People often mention about Mercure Serpong Alam Sutera

All

Room Space (27)

Surroundings (26)

Staff Friendliness (26)

Bathroom (23)

Accessibility (21)

Hotel Area (20)

Bedroom (19)

Distance to City Center (17)

Ambiance (16)

Variety (15)

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Traveler Reviews Mercure Serpong Alam Sutera

Number of reviews per page

20

40

Customer reviews

Verified Traveler

Staycation

8.2

/10

Reviewed 2 week(s) ago

Good location, comfortable stay and helpful staff.

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Verified Traveler

10.0

/10

Reviewed 8 week(s) ago

For the Alam Sutra area, it is the best for its price range.

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S***I

Staycation

9.7

/10

Reviewed 8 week(s) ago

I'll be back again. The hotel is comfortable. The staff are friendly. The location is strategic. The breakfast is lacking meat.

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R***s

9.1

/10

Reviewed 10 week(s) ago

Friendly staff, clean room, location next to mall. Easy access.

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O***a

10.0

/10

Reviewed 11 week(s) ago

It's fun, close to everywhere, clean but the food could be more varied.

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Accommodation's Reply

06 Aug 2026

Dear Valued Guest, Warm greetings from Mercure Serpong Alam Sutera! Thank you for taking the time to share your stay with us. We are delighted to hear that you enjoyed the excellent location, comfort, and cleanliness of your room. Your feedback regarding the variety of food options is greatly appreciated and will take into consideration to continuously improve the quality and guest experience. Thank you for your compliments and suggestions. We look forward to welcoming you back to Mercure Serpong Alam Sutera again in the future and providing you with an even better stay. Sincerely, Jessica Ukermann, General Manager

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O***a

Medical

9.7

/10

Reviewed 11 week(s) ago

Food can be more varied and taste can be improved.

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1 people find it helpful

Accommodation's Reply

06 Aug 2026

Dear Valued Guest, Warm greetings from Mercure Serpong Alam Sutera! Thank you for taking the time to provide feedback on your stay. We appreciate your comments regarding the variety and taste of our cuisine. Guest feedback is extremely important to us as we strive to continuously improve the quality of our service and dining experience at our hotel. We will forward this feedback to the relevant team for evaluation and improvement in the future. We look forward to welcoming you back to Mercure Serpong Alam Sutera again and providing you with an even better experience on your next stay. Sincerely, Jessica Uckermann, General Manager

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M***M

Leisure

10.0

/10

Reviewed 11 week(s) ago

Location next to Living World Mall, near Modern Market 8, clean, friendly staff.

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Accommodation's Reply

06 Aug 2026

Dear Valued Guest, Greetings from Mercure Serpong Alam Sutera! Thank you for taking the time to share your positive experience during your stay with us. We are delighted to hear that you enjoyed the hotel's excellent location and convenient access to the surrounding areas. We especially appreciate your compliments on the hotel's cleanliness and the friendliness of our staff. Your compliments motivate our entire team to strive for the best service and create a comfortable stay for all our guests. We hope to welcome you back to Mercure Serpong Alam Sutera again in the future. Sincerely, Jessica Ukermann, General Manager

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E***a

8.5

/10

Reviewed 13 week(s) ago

The hotel staff are friendly, and the breakfast menu has many choices.

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1 people find it helpful

Accommodation's Reply

14 Jul 2026

Dear Valued Guest, Mercure Serpong Alam Sutera would like to inform you that "We greatly appreciate your feedback regarding your stay at Mercure Serpong Alam Sutera. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one." Sincerely, Jessica Ukermann, General Manager

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EO

Ebenezer O. M. P.

10.0

/10

Reviewed 14 week(s) ago

Had a wonderful stay with my family at Mercure Serpong Alam Sutera. The rooms were clean and comfortable, the service was excellent. Great location too. Highly recommended.

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Accommodation's Reply

14 Jul 2026

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

Md

Mira d. l.

5.0

/10

Reviewed 14 week(s) ago

The service was not pleasant at all, too stiff.

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Accommodation's Reply

14 Jul 2026

Dear Ms. Mira, Greetings from Mercure Serpong Alam Sutera! Thank you for taking the time to write a review. We apologize that the service you received was inconvenient and felt difficult. Your feedback is very important to us, and we will share it with our entire team to use in our evaluation process so that we can provide even friendlier, warmer, and more professional service in the future. We hope to welcome you again and provide you with a better stay. Sincerely, Jessica Uckermann, General Manager

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F***l

8.4

/10

Reviewed 19 week(s) ago

Perhaps the breakfast and in-room dining food can be improved.

1 people find it helpful

Accommodation's Reply

14 Jul 2026

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for taking the time to share your feedback. We appreciate your comments regarding our breakfast and in-room dining. Your suggestions are valuable to us, and we will share them with our culinary team as we continuously strive to enhance the quality and variety of our food offerings. We hope to have the opportunity to welcome you back and provide an even better dining experience on your next visit. Our best regards, Jessica Uekermann General Manager

F***l

9.7

/10

Reviewed 20 week(s) ago

All good from check-in. The bedroom is comfortable and I can sleep well, which is of the utmost importance for this trip.

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Accommodation's Reply

14 Jul 2026

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

I***n

Business

8.5

/10

Reviewed 22 week(s) ago

It was a great stay. The hotel is located in the city center. There are plenty of dining options, and the breakfast was delicious.

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Accommodation's Reply

18 May 2026

Dear Valued Guest, Greetings from Mercure Serpong Alam Sutera! We greatly appreciate your feedback regarding your stay at Mercure Serpong Alam Sutera. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Jessica Ukermann, General Manager

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A***i

10.0

/10

Reviewed 22 week(s) ago

The hotel staff is very friendly and the place is clean.

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Accommodation's Reply

18 May 2026

Dear Valued Guest, Mercure Serpong Alam Sutera would like to inform you that "We greatly appreciate your feedback regarding your stay at Mercure Serpong Alam Sutera. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one." Sincerely, Jessica Ukermann, General Manager

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A***i

10.0

/10

Reviewed 22 week(s) ago

The hotel staff is friendly and the place is clean

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Accommodation's Reply

18 May 2026

Dear Valued Guest, Mercure Serpong Alam Sutera would like to inform you that "We greatly appreciate your feedback regarding your stay at Mercure Serpong Alam Sutera. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one." Sincerely, Jessica Ukermann, General Manager

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S***i

8.5

/10

Reviewed 23 week(s) ago

Good service, comfortable, spacious hotel rooms, and excellent cleanliness. Overall, highly recommended.

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Accommodation's Reply

18 May 2026

Dear Valued Guest, Mercure Serpong Alam Sutera would like to inform you that "We greatly appreciate your feedback regarding your stay at Mercure Serpong Alam Sutera. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one." Sincerely, Jessica Ukermann, General Manager

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Verified Traveler

9.1

/10

Reviewed 24 week(s) ago

Good service and helpful front office

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Accommodation's Reply

18 May 2026

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

A***a

9.1

/10

Reviewed 28 week(s) ago

Strategic location near Living World

1 people find it helpful

Accommodation's Reply

18 May 2026

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

Verified Traveler

9.4

/10

Reviewed 31 week(s) ago

Good location, near shopping center and food court.

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Accommodation's Reply

18 May 2026

Dear Valued Guest, Mercure Serpong Alam Sutera would like to inform you that "We greatly appreciate your feedback regarding your stay at Mercure Serpong Alam Sutera. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one." Sincerely, Jessica Ukermann, General Manager

See original

hs

haryanto s.

9.4

/10

Reviewed 34 week(s) ago

Good hotel and very helpful staff

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Accommodation's Reply

23 Feb 2026

Dear Mr. Haryanto, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

Number of reviews per page

20

40

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.