How many rooms are available at MORAZEN Surabaya?

MORAZEN Surabaya has 172 rooms in total.

Does MORAZEN Surabaya provide parking?

Yes, MORAZEN Surabaya provides parking. Please confirm details directly with the hotel.

What do past guests say about MORAZEN Surabaya?

MORAZEN Surabaya is well-known for its Cleanliness, Room Comfort, Location, as reviewed by verified Traveloka guests.

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MORAZEN Surabaya

Name: MORAZEN Surabaya
Address: Jl. Kayon No.4-10, Embong Kaliasin, Genteng, Genteng, Surabaya, Jawa Timur, Indonesia, 60271, Jl. Kayon No.4-10, Embong Kaliasin, Genteng, Jawa Timur, 60271, Indonesia
Rating: 8.8

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8.8

/10

Very Good

3,120 reviews

What Guests Say About Their Stay

R***i

10.0

/ 10

My first time staying at Morazen, the most impressive thing was the friendliness of the hotel staff. Room service was also excellent, with prompt response when ordering drinks or food delivered to your room. The room was also clean.

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w***m

9.7

/ 10

Overall, it's very good. Thank you for the good service, and keep it up.

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Verified Traveler

10.0

/ 10

Nice and comfortable stay at Morazen Surabaya 😍, delicious breakfast with lots of choices ☺️, if I go to Surabaya I will come back to stay here again 🥰

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I***a

9.7

/ 10

This is my second time staying here, and it never disappoints. Thank you, Morazen.

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PUPUT N.

10.0

/ 10

When I go to Surabaya, I often stay here. It's centrally located and affordable. The lobby smells great, the rooms are clean, and the food is varied. The staff is friendly ❤️

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In the Area

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Jl. Kayon No.4-10, Embong Kaliasin, Genteng, Genteng, Surabaya, Jawa Timur, Indonesia, 60271

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

Highlights at This Property

Luxurious Ambience

Located near Downtown Area

Luxurious Jacuzzi

note: hotel was previously named Grand Dafam Signature Surabaya Staying at MORAZEN Surabaya is a good choice when you are visiting Genteng. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.

CleanAccommodation

CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more

Frequent Disinfection

Staff Trained in Health Protocol

Temperature Check

What's around MORAZEN Surabaya

Jl. Kayon No.4-10, Embong Kaliasin, Genteng, Genteng, Surabaya, Jawa Timur, Indonesia, 60271

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Discover More About MORAZEN Surabaya

note: hotel was previously named Grand Dafam Signature Surabaya

Location

Staying at MORAZEN Surabaya is a good choice when you are visiting Genteng.

About MORAZEN Surabaya

Whether you are planning an event or other special occasions, MORAZEN Surabaya is a great choice for you with a large and well-equipped function room to suit your requirements.

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at MORAZEN Surabaya.

MORAZEN Surabaya is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

Are you a shopaholic? Staying at MORAZEN Surabaya will surely spoil you for numerous shopping centers nearby.

From business event to corporate gathering, MORAZEN Surabaya provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at MORAZEN Surabaya, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at MORAZEN Surabaya is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from MORAZEN Surabaya exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

MORAZEN Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at MORAZEN Surabaya.

All facilities in MORAZEN Surabaya

Bar, Cafe and Lounge

Swimming Pool

Fitness Center

Lobby

Accommodation Services

Public Facilities

Parking
Coffee/tea in lobby
Coffee shop
Elevator
24-hour room service
Restaurant
Room service
Safety deposit box
WiFi in public area

In-room Facilities

Cable TV
Desk
Hairdryer
In-room safe
Refrigerator
Shower
TV

Things to Do

Children play area
Fitness center
Hot tub
Sauna
Spa

Hotel Services

Bellhop
Front desk
24-hour Receptionist
24-hour security
Laundry service

Food and Drinks

Restaurant with AC
Bar
Breakfast
Poolside bar

General

AC
Connecting rooms
Family room
Non-smoking room

Transportation

Area shuttle
Valet parking

Business Facilities

Business center
Meeting facilities

Family-friendly Facilities

Children pool

Connectivity

Free WiFi

Shuttle Service

Airport transfer (surcharge)

Nearby Facilities

ATM/Banking

Accommodation Policy & General Information in MORAZEN Surabaya

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

General Check-in Instructions

Check-in Time : Standard check-in time is start from 02:00 PM onwards. What to Prepare: - A valid government-issued ID or passport (for all registered guests). - Your booking confirmation (printed or digital). - Security deposit (if applicable), payable by cash or credit card upon arrival. Check-in Procedure : - Upon arrival, please proceed to the Reception / Front Desk. - Present your ID and booking confirmation for verification. - Our team will assist with the registration form and provide your room key / access card. Contact Before Arrival : For any special requests, arrival arrangements, or assistance, please contact us at: Phone / WhatsApp: [+62 811-3200-0112] Email: [rsv@morazen-surabaya.com] We recommend informing us of your estimated arrival time at least 24 hours prior to your check-in date.

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General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at MORAZEN Surabaya	172
Number of floors in MORAZEN Surabaya	21
Another facilities in MORAZEN Surabaya	Coffee/tea in lobby, Coffee shop, 24-hour room service, Room service, Safety deposit box

Frequently asked question in MORAZEN Surabaya

What are available facilities at MORAZEN Surabaya?

There are top facilites at MORAZEN Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at MORAZEN Surabaya?

The standard check-in time at MORAZEN Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00

Does MORAZEN Surabaya provide breakfast?

Yes, MORAZEN Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of MORAZEN Surabaya?

MORAZEN Surabaya is a 4.0-star hotel.

How many floors does MORAZEN Surabaya have?

MORAZEN Surabaya has 21 floors.

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More Reviews from Other Guests in MORAZEN Surabaya

Overall Ratings & Reviews MORAZEN Surabaya

Traveloka (3,094)

Other sources (26)

8.9

Very Good

From 3,094 reviews

Provided by travelers on

Cleanliness

9.2

Room Comfort

9.1

Meal

8.9

Location

9.1

Service and Facilites

9.0

People often mention about MORAZEN Surabaya

All

Staff Friendliness (181)

Distance to City Center (165)

Bedroom (157)

Room Space (149)

Ambiance (144)

Bathroom (144)

Hotel Area (144)

Variety (143)

Taste (142)

Family Friendly (134)

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Traveler Reviews MORAZEN Surabaya

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Customer reviews

m***h

10.0

/10

Reviewed 10 hour(s) ago

The hotel staff is friendly and the food is delicious.

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l***a

Business

10.0

/10

Reviewed 2 day(s) ago

The staff is very friendly and personal. Quick response too.

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Accommodation's Reply

03 Sep 2026

Dear l***a, Thank you for taking the time to share your positive review. We are delighted to know that you found our staff friendly and attentive, and that you appreciated our prompt response during your stay. Your kind words are truly appreciated and serve as great motivation for our team to continue providing warm, personalized, and responsive service to all our guests. We sincerely look forward to welcoming you back to MORAZEN Surabaya for another enjoyable stay in the future. Warm regards, Trio Hotel Manager MORAZEN Surabaya

Theofanny K.

Leisure

9.7

/10

Reviewed 1 week(s) ago

The staff is very friendly and helpful.

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Accommodation's Reply

28 Aug 2026

Dear Ms. Theofanny K, Thank you for taking the time to share your positive review. We are delighted to know that you found our staff friendly and helpful during your stay at MORAZEN Surabaya. Your kind words are truly appreciated and serve as great motivation for our team to continue delivering warm and attentive service to all our guests. We sincerely look forward to welcoming you back to MORAZEN Surabaya for another enjoyable stay in the future. Warm regards, Trio Hotel Manager MORAZEN Surabaya

Yoli e. n.

Leisure

10.0

/10

Reviewed 2 week(s) ago

Perfect stay in Surabaya, very recommended.

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Accommodation's Reply

23 Aug 2026

Dear Ms. Yoli E. N., Thank you for taking the time to share your wonderful review. We are delighted to know that you had a perfect stay with us and truly appreciate your recommendation of MORAZEN Surabaya. Your kind words are greatly appreciated and serve as wonderful motivation for our team to continue delivering exceptional service and memorable experiences for all our guests. We sincerely look forward to welcoming you back to MORAZEN Surabaya for another wonderful stay in the future. Warm regards, Trio Hotel Manager MORAZEN Surabaya

Verified Traveler

10.0

/10

Reviewed 3 week(s) ago

Had a wonderful stay at Morazen Surabaya. The location is great and very convenient, making it easy to get around and explore the area. The room was clean, comfortable, and nicely maintained. The service was also excellent—friendly and helpful staff throughout our stay. Breakfast had a good variety and was delicious. Overall, a very pleasant experience. Would definitely stay here again! Highly recommended.

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Accommodation's Reply

19 Aug 2026

Dear Valued Guest, Thank you for taking the time to share your wonderful review. We are delighted to know that you had a pleasant stay at MORAZEN Surabaya and enjoyed our convenient location, clean and comfortable rooms, excellent service, and delicious breakfast selection. Your kind words about our friendly and helpful team are truly appreciated and serve as great motivation for us to continue delivering exceptional service and memorable experiences to all our guests. We are especially pleased to hear that you would choose to stay with us again. We sincerely look forward to welcoming you back to MORAZEN Surabaya for another wonderful stay in the future. Warm regards, Trio Hotel Manager MORAZEN Surabaya

Marselina C.

Business

10.0

/10

Reviewed 4 week(s) ago

The staff [is] very friendly and [the] room [is] good and [the] food [is] good.

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Accommodation's Reply

07 Aug 2026

Dear Ms. Marselina C, Thank you for taking the time to share your wonderful review. We are delighted to know that you enjoyed our friendly staff, comfortable room, and delicious food during your stay with us. Your kind words are truly appreciated and serve as great motivation for our team to continue delivering exceptional service and memorable experiences for all our guests. We sincerely look forward to welcoming you back to MORAZEN Surabaya for another enjoyable stay in the near future. Warm regards, Trio Hotel Manager MORAZEN Surabaya

W***a

Business

8.5

/10

Reviewed 5 week(s) ago

I had the best experience at Morazen.

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Accommodation's Reply

03 Aug 2026

Dear W***a, Thank you for your wonderful review. We are truly delighted to know that you had the best experience during your stay at MORAZEN Surabaya. Your kind words are greatly appreciated and serve as a wonderful motivation for our entire team to continue delivering exceptional service and memorable experiences for every guest. We sincerely look forward to welcoming you back to MORAZEN Surabaya in the near future. Salam hangat, Trio Hotel Manager

Rezeki R. A.

10.0

/10

Reviewed 5 week(s) ago

Everything is gooddddddsssssssssss

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Accommodation's Reply

28 Jul 2026

Dear Rezeki R A, Thank you for taking the time to share your wonderful review. We are delighted to know that everything about your stay was good and that you had an enjoyable experience with us. Your kind words are truly appreciated and serve as great motivation for our team to continue delivering exceptional service and memorable stays for all our guests. We sincerely look forward to welcoming you back to MORAZEN Surabaya for another outstanding stay in the near future. Warm regards, Trio Hotel Manager

R***i

10.0

/10

Reviewed 6 week(s) ago

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3 people find it helpful

Accommodation's Reply

31 Jul 2026

Dear Mr./Ms. R*i, Thank you for choosing Morazen as your first accommodation and thank you for taking the time to share your wonderful experience. We are delighted to hear that the friendliness of our staff was a highlight of your stay. Your compliments on the prompt room service, the delivery of food and beverages, and the cleanliness of the room are a source of pride and motivate our entire team to continue striving for the best possible service. Positive feedback like yours means a lot to us. I will pass on this compliment to the entire team to express our gratitude for their genuine dedication to serving all guests. We hope to welcome you back to Morazen and provide you with an equally memorable, or perhaps even better, stay. Sincerely, Trio, Hotel Manager

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D***a

Staycation

10.0

/10

Reviewed 6 week(s) ago

I really enjoyed my staycation here. I really enjoyed it. The food was delicious, and perhaps they could add more variety. The TV channels could also be expanded. Overall, it's okay.

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Accommodation's Reply

25 Jul 2026

Dear D***A, Thank you for taking the time to share your experience at MORAZEN Surabaya. We are delighted to know that you truly enjoyed your staycation and that you had an overall pleasant experience with us. It is also wonderful to hear that you enjoyed our food. At the same time, we sincerely appreciate your valuable suggestions regarding the variety of our menu and the selection of TV channels. Guest feedback like yours is very important to us, and we will certainly share it with the relevant teams as we continuously strive to enhance our guests' experience. Thank you once again for your kind review. We look forward to welcoming you back to MORAZEN Surabaya for another enjoyable stay. Warm regards, Trio Hotel Manager MORAZEN Surabaya

w***m

9.7

/10

Reviewed 6 week(s) ago

Overall, it's very good. Thank you for the good service, and keep it up.

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Accommodation's Reply

25 Jul 2026

Dear W***M, Thank you very much for your kind review and for choosing MORAZEN Surabaya. We are truly delighted to know that you had a very good overall experience during your stay. Your appreciation for our service means a great deal to us and serves as a wonderful motivation for our entire team to continue delivering the highest standards of hospitality. Thank you as well for your encouragement. We will continue to maintain and improve the quality of our service to ensure every guest enjoys a memorable stay. We look forward to welcoming you back to MORAZEN Surabaya in the near future. Warm regards, Trio Hotel Manager MORAZEN Surabaya

Yopie H.

Leisure

9.4

/10

Reviewed 6 week(s) ago

Staff extremely friendly and nice, good service.

1 people find it helpful

Accommodation's Reply

24 Jul 2026

Dear Yopie H, Thank you for sharing your kind review and for choosing MORAZEN Surabaya. We are delighted to know that you found our staff to be extremely friendly and that you enjoyed the service throughout your stay. Your appreciation means a great deal to our team and encourages us to continue providing warm hospitality and exceptional service to every guest. We truly look forward to welcoming you back to MORAZEN Surabaya on your next visit. Warm regards, Trio General Manager MORAZEN Surabaya

Verified Traveler

Leisure

10.0

/10

Reviewed 7 week(s) ago

Nice and comfortable stay at Morazen Surabaya 😍, delicious breakfast with lots of choices ☺️, if I go to Surabaya I will come back to stay here again 🥰

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1 people find it helpful

Accommodation's Reply

21 Jul 2026

Dear Valued Guest, Thank you for taking the time to share your experience staying at Morasen Hotel Surabaya. We are delighted to hear that you enjoyed your stay and appreciated our varied breakfast options. Such positive reviews encourage our entire team to continue striving to provide the best service and experience for all our guests. We are pleased to know that you will choose Morasen Hotel Surabaya again when visiting Surabaya. We look forward to welcoming you back in the future and providing you with an even better or comparable stay experience. Sincerely, Trio, Hotel Manager

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Verified Traveler

Leisure

10.0

/10

Reviewed 7 week(s) ago

Our favorite hotel is like a second home for our family. Friendly staff, easy access, delicious and plentiful food. Keep up the excellent service, Morazen!

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Accommodation's Reply

21 Jul 2026

Dear Valued Guest, Thank you for your wonderful review and continued trust in Morasen Hotel Surabaya. We are proud to know that our hotel has become like a second home for you and your family. We are delighted to hear that the friendliness of our staff, convenient accessibility, and the quality and variety of our food have provided you with a memorable stay. Such compliments and support motivate our entire team to continue striving for the best service. Thank you for your well wishes and encouragement. We will continue to strive for sincere service and create memorable experiences for all our guests. We hope to welcome you and your family back to Morasen Hotel Surabaya again. Sincerely, Trio, Hotel Manager

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Ilman G.

9.4

/10

Reviewed 7 week(s) ago

Keep it up, comfortable for business trip.

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Accommodation's Reply

18 Jul 2026

Dear Ilman G. Thank you for taking the time to share your kind review. We are delighted to know that you found your stay at MORAZEN Surabaya comfortable and well-suited for your business trip. Providing a relaxing and convenient experience for our business travelers is one of our top priorities, and it is truly rewarding to know we met your expectations. Your encouraging words inspire our team to continue delivering the warm hospitality and quality service that our guests deserve. We sincerely look forward to welcoming you back to MORAZEN Surabaya on your next visit to Surabaya. Warm regards, Trio Hotel Manager

Ibnu A.

Leisure

10.0

/10

Reviewed 8 week(s) ago

A nice and clean hotel. It's close to the city center, making it easy to get around. The facilities are good, it's kid-friendly, and coincidentally, there was a bag-coloring activity for the kids during our stay.

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Accommodation's Reply

13 Jul 2026

Dear Mr. Ibnu A, Thank you for taking the time to share your experience at Hotel Morasen. We are delighted to hear that you were impressed with the hotel's cleanliness, excellent location, facilities, and family-friendly atmosphere. We are also pleased that the coloring activities for children added fun and provided a wonderful experience for your family. Thank you for your compliments. Such positive reviews encourage our entire team to strive to provide the best service and experience for all guests. We hope to welcome you and your family back to Hotel Morasen soon. Sincerely, Trio, Hotel Manager

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I***a

Leisure

9.7

/10

Reviewed 8 week(s) ago

This is my second time staying here, and it never disappoints. Thank you, Morazen.

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Accommodation's Reply

13 Jul 2026

Dear L*a, Thank you for choosing Morazen as your accommodation again. We are honored to welcome you a second time and we are delighted to hear that your experience met your expectations once again. Your appreciation and trust motivate our entire team to strive to provide the best service to all guests. We hope to welcome you back to Morazen again and provide you with another memorable or perhaps even better stay. Sincerely, Trio, Hotel Manager

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PUPUT N.

10.0

/10

Reviewed 8 week(s) ago

When I go to Surabaya, I often stay here. It's centrally located and affordable. The lobby smells great, the rooms are clean, and the food is varied. The staff is friendly ❤️

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1 people find it helpful

Accommodation's Reply

18 Jul 2026

Dear Puput N. Thank you for your wonderful review and for choosing MORAZEN Surabaya as your preferred place to stay whenever you visit Surabaya. We are delighted to know that you enjoy our central location, affordable rates, fragrant lobby, clean rooms, varied breakfast selection, and, most importantly, the warm hospitality of our team. Your kind words truly mean a great deal to us and serve as motivation to continue providing memorable experiences for every guest. We sincerely appreciate your continued trust and loyalty. It is always our pleasure to welcome you back, and we look forward to making your next stay just as comfortable and enjoyable. Warm regards, Trio Hotel Manager

Fenti

9.4

/10

Reviewed 9 week(s) ago

Comfortable, clean rooms, strategic location near shopping areas 😍

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Accommodation's Reply

07 Jul 2026

Dear Mr. Fenti, Thank you very much for your positive review and rating. We are delighted to hear that you enjoyed the comfort and cleanliness of our rooms, as well as the hotel's excellent location near various shopping malls. Your review is an encouragement to our entire team to provide the best service to all guests. We hope to welcome you back soon for another memorable, or perhaps even better, stay at Morasen Hotel Surabaya. Sincerely, Trio, Hotel Manager

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Murniaty S.

Staycation

10.0

/10

Reviewed 9 week(s) ago

The hotel staff is very friendly and the location is excellent. The rooms are clean and spacious, although they're standard rooms. There are plenty of food outlets nearby, and everything is close by. There's a mall just 300 meters from the hotel.

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Accommodation's Reply

07 Jul 2026

Dear Mr. Murniati, Thank you for taking the time to share your experience with us. We are delighted that you were impressed with the friendliness of our team, the cleanliness and spaciousness of the rooms, and the excellent location of the hotel, which is close to many restaurants and shops. Such positive reviews are an encouragement to our entire team to provide the best service to all our guests. We appreciate your trust and hope to welcome you back for your next stay for an even more memorable, or perhaps even better, experience at Hotel Morasen Surabaya. Sincerely, Trio, Hotel Manager

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.