Royal Bay Hotel Makassar

Hotels
8.9
/10
Very Good
653 reviews

What Guests Say About Their Stay

E***n

10.0
/ 10
I had a very pleasant stay here. The hotel's central location makes it easy to get around. The hotel room was very pleasant and clean. The staff provided very friendly service. The breakfast menu was varied and delicious.
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s***y

9.7
/ 10
Very strategic location, lots of delicious culinary places, lots of breakfast options, clean hotel, friendly service, affordable prices, basically it's okay
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w***t

10.0
/ 10
I initially stayed there just to try it out because it had a bolster for my kids to sleep comfortably. I booked two rooms. Although check-in wasn't allowed before 2:00 PM, the check-in process was quick, as was check-out. When I got out of the car, the security guard immediately picked up my suitcase and guided me inside. The staff were all friendly, greeted me with smiles. The room was clean, complete with a hot water kettle. The water dispenser was available in front of the room. The bathroom was separate from the toilet, so I didn't have to worry about fighting with my husband, hehe. When I opened the curtains, the view was great, I could see the city and the mosque dome at Losari Beach. The location is strategically located in the city center, there are many eateries and supermarkets around the hotel. The laundry service is also nearby and offers free pick-up and drop-off. Breakfast varies daily, and the market snacks also provide delicious cakes and a variety of daily dishes. Next to the restaurant, there is a children's playground and a children's and adult pool. There is also a slide in the children's pool. The experience of staying for several days was very enjoyable. If I go to Makassar again, I will definitely stay here. I definitely recommend it 🫰
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Andi R. B.

10.0
/ 10
Very good.. Top.. Clean room, cold AC, delicious food, friendly staff, there is a water refill outside the room, TV works well, shower is all good.
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Nuzul Q. H.

10.0
/ 10
the hotel is nice, the staff is friendly, the swimming pool is clean and the water is clear. the room is clean, the water is smooth. very good for children who want to go on vacation because the restaurant already has a ball pool. the hotel is close to the beach and shopping center.
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In the Area
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Jl. Sultan Hasanuddin No.24, Losari, Makassar, Sulawesi Selatan, Indonesia, 901111

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named Fox Lite Royal Bay Hotel Makassar Staying at Royal Bay Hotel Makassar is a good choice when you are visiting Losari Beach. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Royal Bay Hotel Makassar

Jl. Sultan Hasanuddin No.24, Losari, Makassar, Sulawesi Selatan, Indonesia, 901111
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Lobby Royal Bay Hotel Makassar
Lobby 2 Royal Bay Hotel Makassar

Discover More About Royal Bay Hotel Makassar

note: hotel was previously named Fox Lite Royal Bay Hotel Makassar

Location


Staying at Royal Bay Hotel Makassar is a good choice when you are visiting Losari Beach.

About Royal Bay Hotel Makassar

For you, travelers who wish to travel comfortably on a budget, Royal Bay Hotel Makassar is the perfect place to stay that provides decent facilities as well as great services.

From business event to corporate gathering, Royal Bay Hotel Makassar provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Royal Bay Hotel Makassar, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at Royal Bay Hotel Makassar is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Royal Bay Hotel Makassar exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Royal Bay Hotel Makassar is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Royal Bay Hotel Makassar.

All facilities in Royal Bay Hotel Makassar

Bar, Cafe and Lounge Royal Bay Hotel Makassar
Bar, Cafe and Lounge
Swimming Pool Royal Bay Hotel Makassar
Swimming Pool
Fitness Center Royal Bay Hotel Makassar
Fitness Center
Functional Hall Royal Bay Hotel Makassar
Functional Hall
Lobby Royal Bay Hotel Makassar
Lobby

Hotel Services

  • Bellhop
  • Welcoming drinks
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Newspaper in lobby
  • Newspaper
  • Porter
  • Wedding service

Public Facilities

  • Parking
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Bar
  • Breakfast
  • Buffet breakfast
  • Breakfast (surcharge)
  • Early bird breakfast
  • Poolside bar

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area
  • Smoke-free

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

Transportation

  • Airport transfer
  • Area shuttle
  • Area shuttle with surcharge
  • Beach shuttle
  • Secure parking
  • Valet parking

Business Facilities

  • Business center
  • Business facilities
  • Conference room
  • Meeting facilities
  • Projector

In-room Facilities

  • Cable TV
  • Desk
  • In-room safe
  • Shower
  • TV

Accessibilty

  • Disabled access friendly
  • Accessibility equipment
  • Braille or raised signage
  • Wheelchair accessible

Things to Do

  • Barbecue
  • Outdoor pool
  • Pool sun loungers
  • Spa

Family-friendly Facilities

  • Children pool

Sports and Recreations

  • Billiard

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Royal Bay Hotel Makassar

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Royal Bay Hotel Makassar
123
Number of floors in Royal Bay Hotel Makassar
12
Another facilities in Royal Bay Hotel Makassar
Bellhop, Welcoming drinks, Front desk, 24-hour Receptionist, 24-hour security

Frequently asked question in Royal Bay Hotel Makassar

What are available facilities at Royal Bay Hotel Makassar?
There are top facilites at Royal Bay Hotel Makassar such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Royal Bay Hotel Makassar?
The standard check-in time at Royal Bay Hotel Makassar is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Royal Bay Hotel Makassar provide breakfast?
Yes, Royal Bay Hotel Makassar provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Royal Bay Hotel Makassar?
Royal Bay Hotel Makassar is a 4.0-star hotel.
How many floors does Royal Bay Hotel Makassar have?
Royal Bay Hotel Makassar has 12 floors.
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More Reviews from Other Guests in Royal Bay Hotel Makassar

8.9
Very Good
From 653 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.5

Meal

8.6

Location

9.1

Service and Facilites

8.6

People often mention about Royal Bay Hotel Makassar
All
Distance to City Center (78)
Staff Friendliness (76)
Bedroom (72)
Ambiance (71)
Accessibility (67)
Surroundings (61)
Bathroom (60)
Taste (59)
Room Space (58)
Family Friendly (54)
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Traveler Reviews Royal Bay Hotel Makassar

Number of reviews per page
20
40
Customer reviews
wahyuni z.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 day(s) ago
The staff are friendly, but unfortunately the corridor area of the room is not very clean and the sheets should be changed because they are starting to turn yellow 🙏
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N***u
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
If possible, the key deposit should only be identification, no need to use cash, the swimming pool is nice, please pay more attention to the cleanliness of the water.
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1 people find it helpful
p***a
icon-origin-TRAVELOKA
6.1
/10
Reviewed 4 week(s) ago
Got a room on the 12th floor that smelled musty and dusty, and the toilet smelled so bad it looked like it hadn't been cleaned. It was so uncomfortable that I couldn't sleep soundly. The pool wasn't clean either, and while the reviews on TikTok made it look great, it wasn't really in real life. My first and last stay there.
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Accommodation's Reply
23 Apr 2026
Sincerely, Royal Bay Hotel. We sincerely apologize that our service did not meet your expectations. The management regrets the inconvenience. We have forwarded your feedback to the relevant team for immediate improvement. We hope to welcome you back again to provide you with an even better stay. Sincerely, The Management, Royal Bay Hotel.
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S***o
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
friendly, fast, clean, quiet, close to everywhere
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1 people find it helpful
Accommodation's Reply
20 Apr 2026
Greetings from Royal Bay Hotel. Thank you for choosing us as one of your accommodations in Makassar. We look forward to seeing you again next time!
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M***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The hotel staff is very friendly, serving and helping whenever there is a need.
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Accommodation's Reply
20 Apr 2026
Greetings from Royal Bay Hotel. Thank you for choosing us as one of your accommodations in Makassar. We look forward to seeing you again next time!
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alfian l. w.
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 week(s) ago
Good hotel, close to the city center and culinary spots, all the staff are friendly, only the sheets are a bit less clean, but otherwise it's good, recommended hotel near the city, standard room rates.
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Accommodation's Reply
20 Apr 2026
Greetings from Royal Bay Hotel. Thank you for choosing us as one of your accommodations in Makassar. We look forward to seeing you again next time!
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S***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
The hotel staff was friendly and polite. When I had a problem with my room key, it took less than 10 minutes for the satellite technician to fix it.
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1 people find it helpful
Accommodation's Reply
20 Apr 2026
Greetings from Royal Bay Hotel. Thank you for choosing us as one of your accommodations in Makassar. We look forward to seeing you again next time!
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L***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
The hotel was a bit dark, the pool was clean but I don't know which part of it made my kids' feet scratched.
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Accommodation's Reply
23 Apr 2026
Sincerely, Royal Bay Hotel Management. We sincerely apologize that our service did not meet your expectations. We regret the inconvenience and have forwarded your feedback to the relevant team for immediate improvement. We look forward to welcoming you back again to provide you with an even better stay. Sincerely, The Royal Bay Hotel Management.
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Sahidunzuhri
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Okay, clean and friendly service, even the OB and Security are very friendly
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Accommodation's Reply
20 Apr 2026
Greetings from Royal Bay Hotel. Thank you for choosing us as one of your accommodations in Makassar. We look forward to seeing you again next time!
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D***i
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 week(s) ago
The hotel staff is very friendly. The hotel smells good.
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1 people find it helpful
Accommodation's Reply
02 Apr 2026
Greetings from Royal Bay Hotel. Thank you for choosing us as one of your accommodations in Makassar. We look forward to seeing you again next time!
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Dhayfina F. U.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
The rooms are comfortable, clean, and tidy. The staff are friendly.
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Accommodation's Reply
02 Apr 2026
Welcome to Royal Bay Hotel. Thank you for choosing us as your accommodation in Makassar. We hope to welcome you again on your next visit!
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S***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 9 week(s) ago
The staff are very friendly, especially the security guard. The location is good, close to shopping areas.
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Accommodation's Reply
25 Mar 2026
Greetings from Royal Bay Hotel. Thank you for choosing us as one of your accommodations in Makassar. We look forward to seeing you again next time!
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 9 week(s) ago
Great for a long stay, close to shopping.
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Accommodation's Reply
17 Mar 2026
Greetings from Royal Bay Hotel. Thank you for choosing us as one of your accommodations in Makassar. We look forward to seeing you again next time!
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N***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
Very reliable staff, even though there was a problem with the booking application regarding room availability, they still provided the best solution.
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1 people find it helpful
Accommodation's Reply
16 Mar 2026
Greetings from Royal Bay Hotel. Thank you for choosing us as one of your accommodations in Makassar. We look forward to seeing you again next time!
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n***h
icon-origin-TRAVELOKA
7.9
/10
Reviewed 11 week(s) ago
Stayed 1 night on the 10th floor, checked in in the afternoon, the AC was hot, called CS and was told to wait until after Maghrib. After checking, it was still hot until 1:00 AM, then they offered to move rooms, oh my God. When I moved rooms, the AC was not as cold. Hopefully the hotel will pay more attention to the room facilities, especially the shower above the head which has holes because I thought it could be used, but when I turned it on, there were holes on the floor. This is my first experience staying here.
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Accommodation's Reply
06 Mar 2026
Dear Valued Guest from Royal Bay Hotel, We sincerely apologize that our service did not meet your expectations. The management deeply regrets this and has forwarded your feedback to the relevant team for immediate improvement. We look forward to welcoming you back again and providing you with a better experience.
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L***y
icon-Business
Business
icon-origin-TRAVELOKA
9.0
/10
Reviewed 12 week(s) ago
The staff was very friendly, but the bathrooms and toilets weren't very clean. I went there because they said they had an adult swimming pool, but I was disappointed because the staff said it was under maintenance.
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Accommodation's Reply
28 Feb 2026
Dear Valued Guest from Royal Bay Hotel, We sincerely apologize that our service did not meet your expectations. The management deeply regrets this and has forwarded your feedback to the relevant team for immediate improvement. We look forward to welcoming you back again and providing you with a better experience.
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N***a
icon-origin-TRAVELOKA
7.0
/10
Reviewed 13 week(s) ago
Maybe you should pay attention to the cleanliness of the playground area, it's really dirty even though the ones playing there are children, sorry, there's even dirt like human feces stuck to the balls. Everything else is okay.
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1 people find it helpful
Accommodation's Reply
23 Feb 2026
The Royal Bay Hotel respectfully invites all esteemed guests to return. We sincerely apologize that our service did not meet your expectations. The hotel management team deeply apologizes. We have forwarded your feedback to the relevant department and will endeavor to improve the situation as soon as possible. We hope to welcome you back soon. All of our staff look forward to providing you with even better service in the future.
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taufik a.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Clean and comfortable rooms to unwind and a swimming pool to relax.
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Accommodation's Reply
10 Feb 2026
Hello Mr. Taufik, from the Royal Bay Hotel. Thank you for choosing us as your accommodation in Makassar. We look forward to seeing you again next time!
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faidah y.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.0
/10
Reviewed 15 week(s) ago
It was not informed that breakfast was only until 10, I checked in on Sunday, the information was breakfast at 10.30, breakfast was on Monday when I arrived at 10 it turned out it was closed, I only asked for snacks but they said it was closed, if there is a minus 1 star, I will give it minus 1 star, at least there is compensation for food even if it is only snacks, I have paid a lot but access to the pool is calm and maintenance.
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Accommodation's Reply
09 Feb 2026
Dear Ms. Faidah Y, Thank you for choosing our hotel as one of your accommodation options in Makassar. We greatly appreciate your review and feedback. We apologize if your experience did not meet your expectations. We have informed the relevant team about this and will immediately work to improve and rectify the situation for the comfort of future guests. We hope to welcome you back again with a better experience. Sincerely, The Management Team, Royal Bay Makassar Hotel
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D***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 15 week(s) ago
The receptionist staff took a long time to answer the phone, even after being called back 5 times, they only picked up. The TV was crackling, and the room felt like someone was knocking on the wall, meaning it wasn't soundproof. The hotel wasn't flexible; we asked for a double bed, but we couldn't even though Traveloka had a "special request" option. Luckily, the atmosphere around the hotel was very comfortable.
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Accommodation's Reply
02 Feb 2026
Dear Valued Guest, From Royal Bay Hotel Makassar: Thank you for choosing Royal Bay Hotel as your accommodation in Makassar. We greatly appreciate your review and feedback. We apologize for any inconvenience you experienced and will forward this matter to our team. We hope to welcome you back again with an even better experience. Sincerely, The Management Team, Royal Bay Hotel Makassar
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Number of reviews per page
20
40

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Exterior 4 Royal Bay Hotel Makassar

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.9
Very Good
From 653 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.5

Meal

8.6

Location

9.1

Service and Facilites

8.6

People often mention about Royal Bay Hotel Makassar
All
Distance to City Center (78)
Staff Friendliness (76)
Bedroom (72)
Ambiance (71)
Accessibility (67)
Surroundings (61)
Bathroom (60)
Taste (59)
Room Space (58)
Family Friendly (54)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Royal Bay Hotel Makassar

Number of reviews per page
20
40
Customer reviews
wahyuni z.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 day(s) ago
The staff are friendly, but unfortunately the corridor area of the room is not very clean and the sheets should be changed because they are starting to turn yellow 🙏
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N***u
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
If possible, the key deposit should only be identification, no need to use cash, the swimming pool is nice, please pay more attention to the cleanliness of the water.
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1 people find it helpful
p***a
icon-origin-TRAVELOKA
6.1
/10
Reviewed 4 week(s) ago
Got a room on the 12th floor that smelled musty and dusty, and the toilet smelled so bad it looked like it hadn't been cleaned. It was so uncomfortable that I couldn't sleep soundly. The pool wasn't clean either, and while the reviews on TikTok made it look great, it wasn't really in real life. My first and last stay there.
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Find this review helpful?
Accommodation's Reply
23 Apr 2026
Sincerely, Royal Bay Hotel. We sincerely apologize that our service did not meet your expectations. The management regrets the inconvenience. We have forwarded your feedback to the relevant team for immediate improvement. We hope to welcome you back again to provide you with an even better stay. Sincerely, The Management, Royal Bay Hotel.
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S***o
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
friendly, fast, clean, quiet, close to everywhere
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1 people find it helpful
Accommodation's Reply
20 Apr 2026
Greetings from Royal Bay Hotel. Thank you for choosing us as one of your accommodations in Makassar. We look forward to seeing you again next time!
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M***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The hotel staff is very friendly, serving and helping whenever there is a need.
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Accommodation's Reply
20 Apr 2026
Greetings from Royal Bay Hotel. Thank you for choosing us as one of your accommodations in Makassar. We look forward to seeing you again next time!
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alfian l. w.
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 week(s) ago
Good hotel, close to the city center and culinary spots, all the staff are friendly, only the sheets are a bit less clean, but otherwise it's good, recommended hotel near the city, standard room rates.
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Accommodation's Reply
20 Apr 2026
Greetings from Royal Bay Hotel. Thank you for choosing us as one of your accommodations in Makassar. We look forward to seeing you again next time!
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S***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
The hotel staff was friendly and polite. When I had a problem with my room key, it took less than 10 minutes for the satellite technician to fix it.
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1 people find it helpful
Accommodation's Reply
20 Apr 2026
Greetings from Royal Bay Hotel. Thank you for choosing us as one of your accommodations in Makassar. We look forward to seeing you again next time!
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L***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
The hotel was a bit dark, the pool was clean but I don't know which part of it made my kids' feet scratched.
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Accommodation's Reply
23 Apr 2026
Sincerely, Royal Bay Hotel Management. We sincerely apologize that our service did not meet your expectations. We regret the inconvenience and have forwarded your feedback to the relevant team for immediate improvement. We look forward to welcoming you back again to provide you with an even better stay. Sincerely, The Royal Bay Hotel Management.
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Sahidunzuhri
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Okay, clean and friendly service, even the OB and Security are very friendly
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Accommodation's Reply
20 Apr 2026
Greetings from Royal Bay Hotel. Thank you for choosing us as one of your accommodations in Makassar. We look forward to seeing you again next time!
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D***i
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 week(s) ago
The hotel staff is very friendly. The hotel smells good.
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1 people find it helpful
Accommodation's Reply
02 Apr 2026
Greetings from Royal Bay Hotel. Thank you for choosing us as one of your accommodations in Makassar. We look forward to seeing you again next time!
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Dhayfina F. U.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
The rooms are comfortable, clean, and tidy. The staff are friendly.
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Accommodation's Reply
02 Apr 2026
Welcome to Royal Bay Hotel. Thank you for choosing us as your accommodation in Makassar. We hope to welcome you again on your next visit!
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S***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 9 week(s) ago
The staff are very friendly, especially the security guard. The location is good, close to shopping areas.
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Accommodation's Reply
25 Mar 2026
Greetings from Royal Bay Hotel. Thank you for choosing us as one of your accommodations in Makassar. We look forward to seeing you again next time!
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 9 week(s) ago
Great for a long stay, close to shopping.
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Accommodation's Reply
17 Mar 2026
Greetings from Royal Bay Hotel. Thank you for choosing us as one of your accommodations in Makassar. We look forward to seeing you again next time!
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N***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
Very reliable staff, even though there was a problem with the booking application regarding room availability, they still provided the best solution.
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1 people find it helpful
Accommodation's Reply
16 Mar 2026
Greetings from Royal Bay Hotel. Thank you for choosing us as one of your accommodations in Makassar. We look forward to seeing you again next time!
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n***h
icon-origin-TRAVELOKA
7.9
/10
Reviewed 11 week(s) ago
Stayed 1 night on the 10th floor, checked in in the afternoon, the AC was hot, called CS and was told to wait until after Maghrib. After checking, it was still hot until 1:00 AM, then they offered to move rooms, oh my God. When I moved rooms, the AC was not as cold. Hopefully the hotel will pay more attention to the room facilities, especially the shower above the head which has holes because I thought it could be used, but when I turned it on, there were holes on the floor. This is my first experience staying here.
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Accommodation's Reply
06 Mar 2026
Dear Valued Guest from Royal Bay Hotel, We sincerely apologize that our service did not meet your expectations. The management deeply regrets this and has forwarded your feedback to the relevant team for immediate improvement. We look forward to welcoming you back again and providing you with a better experience.
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L***y
icon-Business
Business
icon-origin-TRAVELOKA
9.0
/10
Reviewed 12 week(s) ago
The staff was very friendly, but the bathrooms and toilets weren't very clean. I went there because they said they had an adult swimming pool, but I was disappointed because the staff said it was under maintenance.
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Accommodation's Reply
28 Feb 2026
Dear Valued Guest from Royal Bay Hotel, We sincerely apologize that our service did not meet your expectations. The management deeply regrets this and has forwarded your feedback to the relevant team for immediate improvement. We look forward to welcoming you back again and providing you with a better experience.
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N***a
icon-origin-TRAVELOKA
7.0
/10
Reviewed 13 week(s) ago
Maybe you should pay attention to the cleanliness of the playground area, it's really dirty even though the ones playing there are children, sorry, there's even dirt like human feces stuck to the balls. Everything else is okay.
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Accommodation's Reply
23 Feb 2026
The Royal Bay Hotel respectfully invites all esteemed guests to return. We sincerely apologize that our service did not meet your expectations. The hotel management team deeply apologizes. We have forwarded your feedback to the relevant department and will endeavor to improve the situation as soon as possible. We hope to welcome you back soon. All of our staff look forward to providing you with even better service in the future.
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taufik a.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Clean and comfortable rooms to unwind and a swimming pool to relax.
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Accommodation's Reply
10 Feb 2026
Hello Mr. Taufik, from the Royal Bay Hotel. Thank you for choosing us as your accommodation in Makassar. We look forward to seeing you again next time!
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faidah y.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.0
/10
Reviewed 15 week(s) ago
It was not informed that breakfast was only until 10, I checked in on Sunday, the information was breakfast at 10.30, breakfast was on Monday when I arrived at 10 it turned out it was closed, I only asked for snacks but they said it was closed, if there is a minus 1 star, I will give it minus 1 star, at least there is compensation for food even if it is only snacks, I have paid a lot but access to the pool is calm and maintenance.
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Accommodation's Reply
09 Feb 2026
Dear Ms. Faidah Y, Thank you for choosing our hotel as one of your accommodation options in Makassar. We greatly appreciate your review and feedback. We apologize if your experience did not meet your expectations. We have informed the relevant team about this and will immediately work to improve and rectify the situation for the comfort of future guests. We hope to welcome you back again with a better experience. Sincerely, The Management Team, Royal Bay Makassar Hotel
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D***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 15 week(s) ago
The receptionist staff took a long time to answer the phone, even after being called back 5 times, they only picked up. The TV was crackling, and the room felt like someone was knocking on the wall, meaning it wasn't soundproof. The hotel wasn't flexible; we asked for a double bed, but we couldn't even though Traveloka had a "special request" option. Luckily, the atmosphere around the hotel was very comfortable.
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Accommodation's Reply
02 Feb 2026
Dear Valued Guest, From Royal Bay Hotel Makassar: Thank you for choosing Royal Bay Hotel as your accommodation in Makassar. We greatly appreciate your review and feedback. We apologize for any inconvenience you experienced and will forward this matter to our team. We hope to welcome you back again with an even better experience. Sincerely, The Management Team, Royal Bay Hotel Makassar
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