How many rooms are available at The Balcone Suite & Resort Bukittinggi?

The Balcone Suite & Resort Bukittinggi has 240 rooms in total.

Does The Balcone Suite & Resort Bukittinggi provide parking?

Yes, The Balcone Suite & Resort Bukittinggi provides parking. Please confirm details directly with the hotel.

Does The Balcone Suite & Resort Bukittinggi have a swimming pool?

Yes, a swimming pool is available at The Balcone Suite & Resort Bukittinggi.

What do past guests say about The Balcone Suite & Resort Bukittinggi?

The Balcone Suite & Resort Bukittinggi is well-known for its Room Comfort, Location, Cleanliness, as reviewed by verified Traveloka guests.

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The Balcone Suite & Resort Bukittinggi

Name: The Balcone Suite & Resort Bukittinggi
Address: Jl. Raya Bukittinggi - Medan Km. 7 Padang Hijau , Gadut , Tilatang Kamang , Kab. Agam, Sumatra Barat, Bukittinggi, Sumatera Barat, Indonesia, 26152, Jl. Raya Bukittinggi - Medan Km. 7 Padang Hijau , Gadut , Tilatang Kamang , Kab. Agam, Sumatra Barat, Sumatera Barat, 26152, Indonesia
Rating: 8.6

Hotels

All-star Accommodation

8.6

/10

Very Good

1,216 reviews

What Guests Say About Their Stay

M***d

10.0

/ 10

The environment here is very lush and refreshing. At night, the air becomes pleasantly cool, creating such a relaxing vibe. The pool is clean, the food is delicious, and the restaurant stays open until 10 PM with tasty dishes served in generous portions. Highly recommended for both quality family time and romantic honeymoon getaways.

R***a

9.1

/ 10

A quiet location suitable for healing. The air is cool because it is on the mountain. The breakfast menu has many choices and the hotel staff are very friendly and helpful, especially Dita and Arif.

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U***a

10.0

/ 10

The hotel staff is friendly and efficient, overall it is recommended here.

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eko p. h.

10.0

/ 10

The hospitality is great, the service is good, suitable for families, there are no obstacles, basically I want to come back to stay again.

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In the Area

See Map

Jl. Raya Bukittinggi - Medan Km. 7 Padang Hijau , Gadut , Tilatang Kamang , Kab. Agam, Sumatra Barat, Bukittinggi, Sumatera Barat, Indonesia, 26152

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

WiFi

note: hotel was previously named The Balcone Hotel & Resort Bukittinggi Powered by Archipelago Staying at The Balcone Suite & Resort Bukittinggi is a good choice when you are visiting Bukittinggi. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Available Room Types in The Balcone Suite & Resort Bukittinggi

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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.

CleanAccommodation

CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more

Frequent Disinfection

Staff Trained in Health Protocol

Temperature Check

What's around The Balcone Suite & Resort Bukittinggi

Jl. Raya Bukittinggi - Medan Km. 7 Padang Hijau , Gadut , Tilatang Kamang , Kab. Agam, Sumatra Barat, Bukittinggi, Sumatera Barat, Indonesia, 26152

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Discover More About The Balcone Suite & Resort Bukittinggi

note: hotel was previously named The Balcone Hotel & Resort Bukittinggi Powered by Archipelago

Location

Staying at The Balcone Suite & Resort Bukittinggi is a good choice when you are visiting Bukittinggi.

About The Balcone Suite & Resort Bukittinggi

From business event to corporate gathering, The Balcone Suite & Resort Bukittinggi provides complete services and facilities that you and your colleagues need.

Whether you are planning an event or other special occasions, The Balcone Suite & Resort Bukittinggi is a great choice for you with a large and well-equipped function room to suit your requirements.

Have fun with various entertaining facilities for you and the whole family at The Balcone Suite & Resort Bukittinggi, a wonderful accommodation for your family holiday.

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at The Balcone Suite & Resort Bukittinggi.

If you plan to have a long-term stay, staying at The Balcone Suite & Resort Bukittinggi is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

The Balcone Suite & Resort Bukittinggi is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

This hotel is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from The Balcone Suite & Resort Bukittinggi exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

The Balcone Suite & Resort Bukittinggi is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at The Balcone Suite & Resort Bukittinggi.

All facilities in The Balcone Suite & Resort Bukittinggi

Bar, Cafe and Lounge

Lobby

Bedroom

Restaurant

Nearby View and Attractions

Hotel Services

Bellhop
Concierge
Express check-in
Express check-out
Front desk
24-hour Receptionist
24-hour security
Laundry service
Luggage storage
Medical service

Food and Drinks

Restaurant with AC
A la carte dinner
A la carte lunch
Buffet breakfast
Cafe
Set menu dinner
Set menu lunch
Snacks

General

AC
Ballroom
Banquet
Family room
Non-smoking room
Swimming pool
Smoking area
Terrace

In-room Facilities

Cable TV
Desk
Hairdryer
In-room safe
Minibar
Refrigerator
Shower
TV

Public Facilities

Parking
Coffee shop
24-hour room service
Restaurant
Room service
Safety deposit box
WiFi in public area

Business Facilities

Business facilities
Conference room
Meeting facilities
Photocopier
Projector

Things to Do

Fitness center
Massage
Outdoor pool

Transportation

Bus/truck parking
Secure parking
Valet parking

Accessibilty

Disabled access friendly
Wheelchair accessible

Family-friendly Facilities

Children pool

Connectivity

Free WiFi

Accommodation Policy & General Information in The Balcone Suite & Resort Bukittinggi

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Deposit

Deposit IDR 300,000 is required upon check-in. The accommodation accepts cash and debit card.

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General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at The Balcone Suite & Resort Bukittinggi	240
Number of floors in The Balcone Suite & Resort Bukittinggi	9
Another facilities in The Balcone Suite & Resort Bukittinggi	Bellhop, Concierge, Express check-in, Express check-out, Front desk

Frequently asked question in The Balcone Suite & Resort Bukittinggi

What are available facilities at The Balcone Suite & Resort Bukittinggi?

There are top facilites at The Balcone Suite & Resort Bukittinggi such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)

What is normal check-in & check-out time at The Balcone Suite & Resort Bukittinggi?

The standard check-in time at The Balcone Suite & Resort Bukittinggi is starting from From 14:00 while the latest check-out time is at Before 12:00

Does The Balcone Suite & Resort Bukittinggi provide breakfast?

Yes, The Balcone Suite & Resort Bukittinggi provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of The Balcone Suite & Resort Bukittinggi?

The Balcone Suite & Resort Bukittinggi is a 4.0-star hotel.

How many floors does The Balcone Suite & Resort Bukittinggi have?

The Balcone Suite & Resort Bukittinggi has 9 floors.

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More Reviews from Other Guests in The Balcone Suite & Resort Bukittinggi

Overall Ratings & Reviews The Balcone Suite & Resort Bukittinggi

Traveloka (1,216)

8.6

Very Good

From 1,216 reviews

Provided by travelers on

Cleanliness

8.6

Room Comfort

8.7

Meal

8.6

Location

8.7

Service and Facilites

8.6

People often mention about The Balcone Suite & Resort Bukittinggi

All

Ambiance (86)

Bedroom (75)

Staff Friendliness (74)

Variety (73)

Hotel Area (72)

Taste (69)

Surroundings (68)

Bathroom (63)

Family Friendly (62)

Room Space (58)

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Traveler Reviews The Balcone Suite & Resort Bukittinggi

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Customer reviews

T***y

9.4

/10

Reviewed 18 hour(s) ago

The hotel is very comfortable, family-friendly, clean, and makes you feel at home. The breakfast is delicious, and next time, if possible, they could add more. Overall, it's a great place for a staycation.

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S***l

9.7

/10

Reviewed 2 week(s) ago

Good, a little far from the city center

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1 people find it helpful

Accommodation's Reply

23 Apr 2026

Dear Balconers, Warmest Greeting From The Balcone Suites and Resort. Thank you for taking time to shared your moment. I am happy to see that overall you had a brilliant stay with us. We truly appreciate you kind feedback and we are truly sorry for you inconvenient. We Hope to have you back soon. It would be our greatest pleasure to be able to welcome you again at The Balcone Suites and Resort in the near future. Warm Regards, The Balcone Suites & Resort

M***a

Leisure

7.0

/10

Reviewed 2 week(s) ago

The TV in the room was dead.. Lots of mosquitoes, dusty room.. Not soundproof. The TV was dead, they said it was hit by lightning.. Wi-Fi was not working, the pool was under maintenance. Sorry to be honest, this is not yet suitable for a 4-star class, because the employees complained about their service fees and late salary payments 🙈

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1 people find it helpful

Accommodation's Reply

30 Apr 2026

Dear Balconers, Warm greetings from The Balcone Suites & Resort. Thank you for taking the time to share your review of your stay with us. We're thrilled that you chose The Balcone Suites & Resort as your vacation destination. We apologize for any inconvenience you experienced during your stay. We hope to improve on the issues you faced, and your review will greatly help us in enhancing the comfort and satisfaction of our guests. Once again, we apologize for any inconvenience and look forward to welcoming you back in the future. Warm regards, The Balcone Suites & Resort

M***d

Leisure

8.1

/10

Reviewed 3 week(s) ago

The electricity in the room kept going on and off throughout my stay, the AC was not cold because the electricity was not normal, the room did not match the price, it was very simple, the car park access to the room was too far and uphill, difficult for elderly people.

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20 Apr 2026

Muhamad R. P.

Leisure

8.5

/10

Reviewed 3 week(s) ago

The location is slightly uphill. The hotel rooms are quite clean, and the staff is friendly. However, many menu items are not available outside of breakfast hours.

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Accommodation's Reply

20 Apr 2026

Dear Mr Muhamad R. P, Warmest Greeting From The Balcone Suites and Resort. Thank you for taking time to shared your moment. I am happy to see that overall you had a brilliant stay with us. We truly appreciate you kind feedback and we are truly sorry for you inconvenient. We Hope to have you back soon. It would be our greatest pleasure to be able to welcome you again at The Balcone Suites and Resort in the near future. Warm Regards, The Balcone Suites & Resort

Merlein U.

10.0

/10

Reviewed 5 week(s) ago

It's about 5-7 kilometers from the city center. This hotel is perfect for those looking to get away from the hustle and bustle. It's family-friendly. I got a room right in front of the pool. The kids loved it. There's plenty of space to get around. It's just quiet at night.

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Accommodation's Reply

13 Apr 2026

Dear Mr/s Merlein U, Warmest Greeting From The Balcone Suites and Resort. Thank you for taking time to shared your moment. I am happy to see that overall you had a brilliant stay with us. We truly appreciate you kind feedback and we are truly sorry for you inconvenient. We Hope to have you back soon. It would be our greatest pleasure to be able to welcome you again at The Balcone Suites and Resort in the near future. Warm Regards, The Balcone Suites & Resort

Daniel F.

9.7

/10

Reviewed 5 week(s) ago

Just a little advice, why do 5 year old children have to pay for breakfast?

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Accommodation's Reply

13 Apr 2026

Dear Mr Daniel F, Warmest Greeting From The Balcone Suites and Resort. Thank you for taking time to shared your moment. I am happy to see that overall you had a brilliant stay with us. We truly appreciate you kind feedback and we are truly sorry for you inconvenient. We Hope to have you back soon. It would be our greatest pleasure to be able to welcome you again at The Balcone Suites and Resort in the near future. Warm Regards, The Balcone Suites & Resort

E***H

9.1

/10

Reviewed 5 week(s) ago

The view from the room is stunning. It's also spacious. It's perfect for families. I'll definitely be back.

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Accommodation's Reply

13 Apr 2026

Mardhiah F.

9.1

/10

Reviewed 6 week(s) ago

The atmosphere is calm, cool, and relaxing. The breakfast options are varied, and all delicious.

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Accommodation's Reply

13 Apr 2026

Dear Mardhiah F, Warmest Greeting From The Balcone Suites and Resort. Thank you for taking time to shared your moment. I am happy to see that overall you had a brilliant stay with us. We truly appreciate you kind feedback and we are truly sorry for you inconvenient. We Hope to have you back soon. It would be our greatest pleasure to be able to welcome you again at The Balcone Suites and Resort in the near future. Warm Regards, The Balcone Suites & Resort

Mardhiah F.

9.1

/10

Reviewed 6 week(s) ago

The place is quiet, green complex, makes you relax, the breakfast is varied and delicious.

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Accommodation's Reply

13 Apr 2026

Dear Mrs Mardhiah F, Warmest Greeting From The Balcone Suites and Resort. Thank you for taking time to shared your moment. I am happy to see that overall you had a brilliant stay with us. We truly appreciate you kind feedback and we are truly sorry for you inconvenient. We Hope to have you back soon. It would be our greatest pleasure to be able to welcome you again at The Balcone Suites and Resort in the near future. Warm Regards, The Balcone Suites & Resort

V***y

6.7

/10

Reviewed 6 week(s) ago

The room was actually nice and spacious. However, the cleanliness was very lacking. Much of the furniture and appliances were broken and unrepaired. The showerhead was broken, amenities were missing, soap wasn't refilled, the standing lamp was crooked, and there was a lot of dust on the door, table, windows, and mirror. The staff was friendly, but the room cleanliness could be improved. Especially considering the high price of accommodation, it's a shame to have such poor cleanliness and facilities.

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Accommodation's Reply

13 Apr 2026

H***z

6.0

/10

Reviewed 6 week(s) ago

The room is not as beautiful as the photos in the app, you get torn towels, a clogged sink, and a leaking shower too.

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Accommodation's Reply

13 Apr 2026

k***l

Leisure

8.3

/10

Reviewed 6 week(s) ago

The restaurant service was unprofessional, processing orders very slowly, and the food tasted unsuitable for the price, often salty or even bland. The hotel is not accessible to people with disabilities or the elderly due to its hilly location and difficult access.

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Accommodation's Reply

13 Apr 2026

Hermanto

Staycation

8.5

/10

Reviewed 6 week(s) ago

The staff was very friendly. The balcony railing was rusty and covered in cobwebs, the toilet shelf was made of metal and had a rusty bottom, and the toilet was unclean, with stains from previous guests' feces on it. I didn't take photos of these. For breakfast, the egg stand staff was slow to serve orders, and the potato wedges were very dry and appeared to have been microwaved. Given the cold weather, it's recommended to add a ginger drink to the menu.

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Accommodation's Reply

27 Mar 2026

F***i

Transit

8.4

/10

Reviewed 6 week(s) ago

Strategic hotel... Room cleanliness is lacking

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Accommodation's Reply

13 Apr 2026

Fitri P.

Staycation

8.4

/10

Reviewed 6 week(s) ago

The view from the room is nice, but the walk from the lobby to the room is quite long because it's in a different building.

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Accommodation's Reply

14 Apr 2026

Dear Mrs Fitri, Warmest Greeting From The Balcone Suites and Resort. Thank you for taking time to shared your moment. I am happy to see that overall you had a brilliant stay with us. We truly appreciate you kind feedback and we are truly sorry for you inconvenient. We Hope to have you back soon. It would be our greatest pleasure to be able to welcome you again at The Balcone Suites and Resort in the near future. Warm Regards, The Balcone Suites & Resort

F***i

Leisure

8.4

/10

Reviewed 6 week(s) ago

The view was great, but the cleanliness was lacking. The corridor leading to the room was dirty, and there was still sand on the balcony. The area under the table and on the floor was still dirty.

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Accommodation's Reply

14 Apr 2026

E***i

8.3

/10

Reviewed 6 week(s) ago

The room was okay, the view was great, the food was decent, but it's a shame it's far from the city center. The receptionist was unfriendly and didn't smile when greeting guests. I'm a former front desk clerk, so I know how a receptionist should behave.

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Accommodation's Reply

27 Mar 2026

Y***y

Leisure

5.0

/10

Reviewed 7 week(s) ago

Everywhere check in is at 2, this time I checked in at 4, the reason was still processing the room, but here they told me to check out at 12, so what were they doing for 4 hours? Very disappointing, then several dozen people who checked in also waited for hours, how can service be like this, especially with children, it's a shame to wait up to 2 hours.

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1 people find it helpful

Accommodation's Reply

27 Mar 2026

a***y

Staycation

9.1

/10

Reviewed 10 week(s) ago

The price is not worth it considering the condition of the room

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3 people find it helpful

Accommodation's Reply

01 Mar 2026

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Bedroom 4 The Balcone Suite & Resort Bukittinggi

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.