DoubleTree by Hilton Johor Bahru

A bit dated but clean and well maintained. Staff very responsive. Breakfast has a good range and is very good. The pool was being refurbished but they had back up options which I appreciated. Walkable to mall and JB Sentral.

Great staff, had a good breakfast and quiet stay.

e always choose DoubleTree whenever we stay in JB because of its convenient location and good service. However, during this stay, we experienced issues with the air conditioning. The room started off “okay but could be colder,” then gradually became warm, and by the second night we woke up sweating even with the temperature set to 16 degrees. A technician came to check and mentioned that if the issue was still not resolved after he tried to “bypass the system,” we should request a room change. Since we were checking out the next day, we didn’t want the hassle of packing and moving all our belongings late at night, so the staff arranged another room on a different floor for us to sleep in while leaving our luggage in the original room. It was inconvenient, but necessary as the room had become extremely uncomfortable. We also experienced a similar issue during a previous stay when my elderly parents had to change rooms due to the air conditioning, though thankfully that happened on the first day. That said, I would still like to commend the staff for their service recovery efforts. They genuinely tried their best to help, quickly arranged an alternative room for the night, and even offered us complimentary breakfast the next morning, which we did not request for. We will still choose to stay at DoubleTree because of the service and location, but we do hope the rooms and air conditioning systems can be better maintained moving forward.

Stayed only 1 night but totally pleased. Very clean. A very short ride to KSL.

Clean room and checking in was fast. Staff at front desk was polite and efficient. Buffet breakfast spread was a variety. But road traffic was bad due to heavy construction around the JB central.

The staff were friendly. Bonus: the hot cookies they give!

the pool was under maintenance, location is not too bad but ab

The staffs were exceptional! The best

Good food clean room.

Hotel is excellent. Location is great and near to CIQ and shopping and good food. I enjoyed my stay.

Check in staff was not the most proactive. Needed prompting to problem solve. Check out staff were great and most helpful

Clean room and breakfast selection was great.

Bathroom sliding door is hard to open and close. Ceiling shower head is tilted sideways.

Please do not stay there now. Hotel is ongoing renovation for their pool and the noise is unbearable

Clean room and nice staff

Staycation with family

Doesn't provide as much value for the premium

Room was good, service was great. The only issue was there was not enough veg food option.

We got the chocolate cookies as welcome gift upon checked in. The room is clean, spacious and the plus point is equipped with body lotion. Breakfasts is served with variety of food and beverages.

Hotel was very clean and well presented. Staff were very courteous and attentive. Breakfast was very good on both mornings that I was there.