Playacar Palace All Inclusive

Resorts
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8.8
/10
Very Good
1,004 reviews

What Guests Say About Their Stay

Nicholas Edward

10.0
/ 10
This is a great resort! The restaurants are amazing. You can walk right off property to the beach and downtown. Take the ferry to Cozumel and use the resort there. The snorkeling at the Cozumel Palace is great. We brought our kids and they loved it.

Susan

10.0
/ 10
The food was incredible, especially for all inclusive. The pool was amazing! The only issue was the "time share" type people. They were a little pushy. Rooms were very clean and restocked often! Staff was amazing!!

Araceli

10.0
/ 10
Nos gustó mucho el hotel, la comida, las bebidas, jugos hechos al momento con frutas y verduras frescas. El servicio excelente Ruth y otras chicas mantenian el cuarto limpio y atentas a lo que necesitabamos, todos los días rellenan el bar y los snacks de las habitaciones., los meseros Brian y Manuel bartender nos dieron un excelente servicio , no recuerdo el nombre de los demás., y en el entretenimiento Eric se ganó nuestras risas de verdad que es muy bueno.
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In the Area
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Fracc.Playacar Bahia del Espiritu Santo, Esquina Abraira de Arriva, Solidaridad, Estado de Quintana Roo, Mexico, 77710

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Playacar Palace All Inclusive is located in area / city Solidaridad. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Playacar Palace All Inclusive

Fracc.Playacar Bahia del Espiritu Santo, Esquina Abraira de Arriva, Solidaridad, Estado de Quintana Roo, Mexico, 77710
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Location


Playacar Palace All Inclusive is located in area / city Solidaridad.

About Playacar Palace All Inclusive

From business event to corporate gathering, Playacar Palace All Inclusive provides complete services and facilities that you and your colleagues need.

Playacar Palace All Inclusive is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

Spa treatment is one of the main features of the resort. Pamper yourself with the relaxing treatment that rejuvenates you.

Not only located within easy reach of various places of interests for your adventure, but staying at Playacar Palace All Inclusive will also give you a pleasant stay.

The resort’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Playacar Palace All Inclusive is a resort with great comfort and excellent service according to most resort's guests.

Enjoy luxurious treats and incomparable experience by staying at Playacar Palace All Inclusive.

All facilities in Playacar Palace All Inclusive

Bar, Cafe and Lounge Playacar Palace All Inclusive
Bar, Cafe and Lounge
Swimming Pool Playacar Palace All Inclusive
Swimming Pool
Entertainment Facility Playacar Palace All Inclusive
Entertainment Facility
Fitness Center Playacar Palace All Inclusive
Fitness Center
Common Space Playacar Palace All Inclusive
Common Space

Things to Do

  • Outdoor pool
  • Beach umbrella
  • Spa
  • Garden
  • Beach towel
  • Sauna
  • Steam room
  • Beach sun loungers
  • Pool sun loungers

Hotel Services

  • Laundry service
  • Multilingual staff
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Coffee/tea in lobby
  • Elevator
  • Smoke-free area
  • Safety deposit box

Nearby Facilities

  • Gift shop
  • Shops
  • Hair salon
  • ATM/Banking

Food and Drinks

  • Poolside bar
  • Breakfast
  • Snack bar

General

  • Banquet
  • Parking
  • Terrace

Sports and Recreations

  • Fitness center
  • Billiard

Family-friendly Facilities

  • Children pool

Transportation

  • Valet parking

Connectivity

  • Free WiFi

Accessibilty

  • Accessible parking

Accommodation Policy & General Information in Playacar Palace All Inclusive

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • This property requires that the ages of children entered during booking reflect their accurate ages at the time of travel.
, This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate. Guests who book a Honeymoon rate plan must present a valid marriage certificate issued less than 1 year prior to travel to receive the promotional benefits. The hotel reserves the right to amend the rate if valid proof is not provided.

Pets

Service Animals Not Allowed
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Playacar Palace All Inclusive
201
Number of floors in Playacar Palace All Inclusive
5
Another facilities in Playacar Palace All Inclusive
Outdoor pool, Beach umbrella, Spa, Garden, Beach towel

Frequently asked question in Playacar Palace All Inclusive

What are available facilities at Playacar Palace All Inclusive?
There are top facilites at Playacar Palace All Inclusive such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Playacar Palace All Inclusive?
The standard check-in time at Playacar Palace All Inclusive is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does Playacar Palace All Inclusive provide breakfast?
Yes, Playacar Palace All Inclusive provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Playacar Palace All Inclusive?
Playacar Palace All Inclusive is a 4.5-star hotel.
How many floors does Playacar Palace All Inclusive have?
Playacar Palace All Inclusive has 5 floors.
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More Reviews from Other Guests in Playacar Palace All Inclusive

8.8
Very Good
From 1,004 reviews
Cleanliness

9.4

Room Comfort

9.2

Location

9.8

Service and Facilites

9.4

Sort by
Most Relevant
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Traveler Reviews Playacar Palace All Inclusive

Number of reviews per page
20
40
Top reviews
Nicholas Edward
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

This is a great resort! The restaurants are amazing. You can walk right off property to the beach and downtown. Take the ferry to Cozumel and use the resort there. The snorkeling at the Cozumel Palace is great. We brought our kids and they loved it.
Susan
icon-Family
Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The food was incredible, especially for all inclusive. The pool was amazing! The only issue was the "time share" type people. They were a little pushy. Rooms were very clean and restocked often! Staff was amazing!!
Teresa
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Best place ever
Araceli
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Nos gustó mucho el hotel, la comida, las bebidas, jugos hechos al momento con frutas y verduras frescas. El servicio excelente Ruth y otras chicas mantenian el cuarto limpio y atentas a lo que necesitabamos, todos los días rellenan el bar y los snacks de las habitaciones., los meseros Brian y Manuel bartender nos dieron un excelente servicio , no recuerdo el nombre de los demás., y en el entretenimiento Eric se ganó nuestras risas de verdad que es muy bueno.
Read More
Edna
icon-with Children
with Children
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

I absolutely loved my stay at Playacar Palace. From the moment you arrive, you’re welcomed with a warm towel and a refreshing glass of juice, which immediately sets the tone for a relaxing experience. The staff takes care of your luggage and delivers it right to your room, making check-in effortless. The hotel itself is stunning, and every staff member I encountered was incredibly warm and welcoming. My room was beautiful, and the view was just amazing—definitely one of the highlights of the stay. The food was excellent, and having access to unlimited drinks truly felt like the cherry on top. If you’re traveling with kids, the playroom staff does a fantastic job keeping them entertained, giving parents a chance to relax and enjoy some time to themselves. I was genuinely blown away by the entire experience and will definitely be coming back!
Read More
Joseph
icon-with Partner
with Partner
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The best value place i have stayed in mexico
Jennifer Helena
icon-with Children
with Children
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Always a great place to stay. Clean, well located with amazing staff. Will return.
David Gussie
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The staff and the food qualty are exceptional
Melanie
icon-with Children
with Children
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

We just returned from a wonderful stay at Playacar Palace. Staff, facilities and food was incredible. Location is great - walk to Cozumel ferry with free access to Cozumel Palace hotel - just show your Palace hotel bracelet. Resort credits were very helpful for spa and dolphin swim. Only downside was the lack of beach but everything else made up for it.
Read More
Stephanie
icon-with Friends
with Friends
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Our room was clean. Staff is always exceptionally friendly and helpful. We enjoy the smaller size of the resort, while still providing ample entertainment and food/dinner options.
SEYED JAVAD HASHEMI
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Perfect
Sheri
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Pearla, Brian, Luis, Angelica and Manuel were amazing! Lots of fun to be around.
Anne
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

The food was amazing. Staff were all great. It was just very disappointing. There was no beach area that was advertised online in pictures. It has washed away.
Sophie
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

This is the perfect location for the guest that want to go to Cozumel and go out in Playa Del Carmen. The staff and amenities are outstanding! We were very impressed with the food and the alcohol quality. We had a great stay and even became Elite members. PM me for more information We also received the Expedia VIP resort credits
Read More
Jennifer
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Excellent! Really enjoyed our stay.
Chris
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

This was a very poor experience. The hotel did not honor our booking. We were supposed to receive a room with two queen or full beds. We were told on arrival that that room type had been oversold. The only room available was a king (we were a group of three). They tried to position it as a “upgrade” based on the view. I declined the upgrade and ask for my reservation to be honored. The hotel declined. They said there was room to wheel in an extra bed. There was not. They ended up jamming a small, uncomfortable cot. We would have left, except we were meeting family also staying in the same hotel. I have taken photos of what we received compared to the marketing photos of what was promised. The experience was absolutely unacceptable. I will never go back.
Read More
Alexandra
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Very clean hotel with gorgeous views. Absolutely amazing food and exceptional service! Be aware- there is NO beach in front of the hotel!!! From the stairs of the hotel pool you walk straight into the ocean. We were a group of 24 people with small kids. It would be fair to be aware of that situation.
Amey
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Clean room, staff and good amenities.
NAZ COCO
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

When our taxi pulled up to the hotel we thought he had come to the wrong place. I guess that was wishful thinking. The pictures absolutely do not represent this hotel. Everything is outdated and tired. They should use real pictures and not airbrushed or photoshopped. If you are used to staying in 5 star this is not it. The staff was very nice and the dinner we had one night there was fine.
Read More
Ann
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

The cleanliness of the whole resort was perfect. Our room had excellent services. The food was spectacular. Couldn't ask for friendlier and helpful staff. We had issues with our flight which in turn we kind of got scammed on transportation. Resort public relations went above and beyond to help us and made things spectacular. 100% going back
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 Playacar Palace All Inclusive

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.8
Very Good
From 1,004 reviews
Cleanliness

9.4

Room Comfort

9.2

Location

9.8

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Playacar Palace All Inclusive

Number of reviews per page
20
40
Top reviews
Nicholas Edward
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

This is a great resort! The restaurants are amazing. You can walk right off property to the beach and downtown. Take the ferry to Cozumel and use the resort there. The snorkeling at the Cozumel Palace is great. We brought our kids and they loved it.
Susan
icon-Family
Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The food was incredible, especially for all inclusive. The pool was amazing! The only issue was the "time share" type people. They were a little pushy. Rooms were very clean and restocked often! Staff was amazing!!
Teresa
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Best place ever
Araceli
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Nos gustó mucho el hotel, la comida, las bebidas, jugos hechos al momento con frutas y verduras frescas. El servicio excelente Ruth y otras chicas mantenian el cuarto limpio y atentas a lo que necesitabamos, todos los días rellenan el bar y los snacks de las habitaciones., los meseros Brian y Manuel bartender nos dieron un excelente servicio , no recuerdo el nombre de los demás., y en el entretenimiento Eric se ganó nuestras risas de verdad que es muy bueno.
Read More
Edna
icon-with Children
with Children
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

I absolutely loved my stay at Playacar Palace. From the moment you arrive, you’re welcomed with a warm towel and a refreshing glass of juice, which immediately sets the tone for a relaxing experience. The staff takes care of your luggage and delivers it right to your room, making check-in effortless. The hotel itself is stunning, and every staff member I encountered was incredibly warm and welcoming. My room was beautiful, and the view was just amazing—definitely one of the highlights of the stay. The food was excellent, and having access to unlimited drinks truly felt like the cherry on top. If you’re traveling with kids, the playroom staff does a fantastic job keeping them entertained, giving parents a chance to relax and enjoy some time to themselves. I was genuinely blown away by the entire experience and will definitely be coming back!
Read More
Joseph
icon-with Partner
with Partner
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The best value place i have stayed in mexico
Jennifer Helena
icon-with Children
with Children
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Always a great place to stay. Clean, well located with amazing staff. Will return.
David Gussie
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The staff and the food qualty are exceptional
Melanie
icon-with Children
with Children
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

We just returned from a wonderful stay at Playacar Palace. Staff, facilities and food was incredible. Location is great - walk to Cozumel ferry with free access to Cozumel Palace hotel - just show your Palace hotel bracelet. Resort credits were very helpful for spa and dolphin swim. Only downside was the lack of beach but everything else made up for it.
Read More
Stephanie
icon-with Friends
with Friends
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Our room was clean. Staff is always exceptionally friendly and helpful. We enjoy the smaller size of the resort, while still providing ample entertainment and food/dinner options.
SEYED JAVAD HASHEMI
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Perfect
Sheri
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Pearla, Brian, Luis, Angelica and Manuel were amazing! Lots of fun to be around.
Anne
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

The food was amazing. Staff were all great. It was just very disappointing. There was no beach area that was advertised online in pictures. It has washed away.
Sophie
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

This is the perfect location for the guest that want to go to Cozumel and go out in Playa Del Carmen. The staff and amenities are outstanding! We were very impressed with the food and the alcohol quality. We had a great stay and even became Elite members. PM me for more information We also received the Expedia VIP resort credits
Read More
Jennifer
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Excellent! Really enjoyed our stay.
Chris
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

This was a very poor experience. The hotel did not honor our booking. We were supposed to receive a room with two queen or full beds. We were told on arrival that that room type had been oversold. The only room available was a king (we were a group of three). They tried to position it as a “upgrade” based on the view. I declined the upgrade and ask for my reservation to be honored. The hotel declined. They said there was room to wheel in an extra bed. There was not. They ended up jamming a small, uncomfortable cot. We would have left, except we were meeting family also staying in the same hotel. I have taken photos of what we received compared to the marketing photos of what was promised. The experience was absolutely unacceptable. I will never go back.
Read More
Alexandra
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Very clean hotel with gorgeous views. Absolutely amazing food and exceptional service! Be aware- there is NO beach in front of the hotel!!! From the stairs of the hotel pool you walk straight into the ocean. We were a group of 24 people with small kids. It would be fair to be aware of that situation.
Amey
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Clean room, staff and good amenities.
NAZ COCO
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

When our taxi pulled up to the hotel we thought he had come to the wrong place. I guess that was wishful thinking. The pictures absolutely do not represent this hotel. Everything is outdated and tired. They should use real pictures and not airbrushed or photoshopped. If you are used to staying in 5 star this is not it. The staff was very nice and the dinner we had one night there was fine.
Read More
Ann
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

The cleanliness of the whole resort was perfect. Our room had excellent services. The food was spectacular. Couldn't ask for friendlier and helpful staff. We had issues with our flight which in turn we kind of got scammed on transportation. Resort public relations went above and beyond to help us and made things spectacular. 100% going back
Read More
Number of reviews per page
20
40