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Hotel Royal

Hotel
36 Newton Road, Novena, Singapore, Singapore, 307964
Exterior / Building
Lobby
Exterior / Building
Bedroom
Bedroom
See all photos
Convenient
8.1/10
According to 459 guests
Nearby Orchard and MRT. Good location.
Tjhin F.
See all reviews
Based on 737 traveler reviews
AC
Parking
24-Hour Front Desk
Swimming Pool
Elevator
Restaurant
WiFi

Nearby attractions
United Square Mall
(0.28 km)
Velocity at Novena Square
(0.33 km)
Novena MRT Station
(0.40 km)
Square 2
(0.50 km)
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Review by Traveloka users
Review
8.1
/10
Convenient
Cleanliness
7.93
Comfort
8.02
Meal
7.38
Location
8.30
Service
7.52

237 Traveloka customers have stayed in this hotel and given reviews:

8.4
Parking available. Convenient, bus stop available in front of the hotel
9.7
Hotel Royal recommended banget.
9.1
Very convenient. The hotel is less than 10 minutes walk from Novena MRT station. You can get local good and cheap breakfast from a nearby kopitiam, which is just 5 mins walk away. The room is spacious and clean. I like that they have rooms that can accommodate 3 guests and they asked if we would like 3 single beds or queen size + single bed. Friendly housekeeping staff. However, they take quite sometime to clear food trays left by other guests at the walkways. I would say it was a good stay.
5.5
Room was very very dusty especially at curtain area. Room size is good for Singapore standard. Bellboy was so lazy and ask us to carry our belongings by ourselves, please change your bellboy who’s on duty on 12nov. Thumbs up for reception crew.
8.5
Nearby Orchard and MRT. Good location.
6.2
Room is dirty, there are leftover popcorns and rice on the floor when we checked in. Also, WiFi does not reach all rooms.
5.1
Upon arrival bellboy only sent half of our belongings. He asked us to carry our bags by ourselves which is very inconvenient for us. I booked 4 room for my family during my wedding in Singapore and all of them very dusty especially at the curtains. Room size is good. Reception staff very accommodating and help us a lot.
9.4
The room is quite big enough for 3 persons. The bathroom is also nice. But the room smells bad a little bit.
8.8
Good service and breakfast. Good location because in front of hotel there is bus station. Good.
8.8
A good service and good breakfast.
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Based on
737 reviews
Rating
Location
Rooms
Service
Value
Cleanliness
Review from
Business66
Couples122
Solo travel52
Family208
Friends getaway75
Rating Result
Very Bad
82
Bad
103
Average
254
Very Good
248
Extraordinary
50
benewtan
So so hotel
Stayed here 3 nights with my colleagues in the first time visit Singapore. The receptionist staff was unfriendly, poor breakfast, no free wifi, no comp water in room. But the housekeeping is good, room clean, and smile with us. In generally, I will choose another hotel to stay if come back to Singapore.
Friends getaway - Nov 19, 2017
perttu p
Good basic hotel
Goodwide rooms with air conditioning. Between two metrostations with acceptable walking distance. Lot of taxis available, because Newtonin road is one of the main ones in Singapore. Good servise inside.
- Nov 19, 2017
RC_RL
A very poorly managed hotel, very poor service & lack of staffing.
This is the worst hotel I have stayed since traveling for more than 30 years. This hotel really lack of staffing and poorly trained, not to mentioned the outdated room. Overall most staff does not seems to care about service. Few other 3/4 star hotels nearby are much better with service, friendlier staff, efficient, better quality and value for money. Not that near to MRT per my expectation. An old hotel that need refurbishment. Very poor service & unfriendly staff overall. Aircon not cold, noisy and has to change room for few times. Called for ice due to fridge not cold and was told staff short handed and asked us to go down to the café to take ourselves. When asked for floor mat and toilet paper and was told have to wait for 20 minutes. Wifi quality is very poor. Breakfast limited varieties.
Family - Nov 18, 2017
anilfpereira2017
Excellent Front Office personnel
the first impression was grand, the receptionist , Fernando was very helpful,like wise the other colleagues of his who were helping my friends with the check in... and the FOM Alice very courteous and perfect at her position. we all enjoyed our stay... Rooms very spacious.. we really felt at home because of Alice and her team... the location of the hotel is good for commuting...
Friends getaway - Nov 10, 2017
laralouise92
Great Location - not much else going for it
I'll start of with the pros: 1. We booked a Deluxe Room (with a free upgrade to Family Room through a promotion on Traveloka). The room was spacious enough, and the beds were comfortable enough, but there's really not much else I can say about the place. 2. Location is great - Novena is 5 minutes away by foot, Newton MRT 9 minutes away. The bus station is right across (or right at the hotel). 3. The doorman was very nice. I'm quite sad we weren't able to get his name. He was the only warm personnel we encountered during our stay (5 nights, 6 days) Cons - and if you're used to traveling often and are used to several amenities usually provided by a hotel - there are plenty: 1. NO FREE WATER. They don't offer complementary water, and on top of that, if you make yourself a cup of coffee, you can only make 1 cup per day. Otherwise you get charged an addition 5 SGD. It's a little absurd, because I can go to a coffee shop nearby and get charged for the same price for a bigger cup of coffee. 2. NO LAUNDRY BAGS. Instead, they provide a laundry basket, which works if you're looking to actually do your laundry at their self-service laundromat. But if you're like me, who likes to collect their laundry in a separate bag and have it washed as soon as you get back home, then that definitely sucks. 3. The bathroom was dirty - with some stains on the toilet bowl. An indicator that the entire bathroom needs upgrading. Shower was leaking - to the point that every single time someone had to shower, we had to add another towel on the floor to soak up the water. Otherwise the entire bathroom would flood. 4. I don't know if it's a lack of coordination with Traveloka, or a lack of coordination on the hotel management's side, but the next morning when we went to get our free breakfast, we almost weren't able to because we weren't issued the "meal vouchers" upon check-in. We had to show paperwork, etc. just to show proof that we actually paid for the room with free breakfast. 5. WiFi signal was poor 6. Breakfast was okay, at best I just keep repeating to myself that we're paying for the size of the room, and not much else.
Friends getaway - Nov 9, 2017
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Hotel facility

Description

Hotel policy

  • Food and Drinks
    • Restaurant with AC
    • Cafe
    • Set menu dinner
    • Vegetarian meal
    • Buffet breakfast
    • A la carte breakfast
    • A la carte lunch
    • Set menu lunch
    • A la carte dinner
  • Public Facilities
    • 24-hour room service
    • Room service
    • Parking
    • Safety deposit box
    • Restaurant
    • Elevator
  • Hotel Services
    • Laundry service
    • Tours
    • Luggage storage
    • Money changer
    • 24-hour Receptionist
  • Things to Do
    • Massage
    • Fitness center
    • Spa
    • Outdoor pool
    • Sauna
  • General
    • Family room
    • Smoking area
    • AC
    • Non-smoking room
    • Swimming pool
  • Business Facilities
    • Business center
    • Meeting facilities
    • Photocopier
  • In-room Facilities
    • Hairdryer
    • Shower
  • Kids and Pets
    • Babysitting
  • Accessibilty
    • Accessible parking
  • Connectivity
    • WiFi in public area with surcharge

      Check-in and Check-out Time

      Check-in: 3:00 PM
      Check-out: 12:00 PM

      Location
      Hotel Royal is located in area / city Novena.

      There are plenty of tourist attractions nearby, such as United Square Mall within 0.28 km, and Velocity at Novena Square within 0.33 km.

      About Hotel Royal

      From business event to corporate gathering, Hotel Royal provides complete services and facilities that you and your colleagues need.

      Have fun with various entertaining facilities for you and the whole family at Hotel Royal, a wonderful accommodation for your family holiday.

      If you plan to have a long-term stay, staying at Hotel Royal is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

      Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

      The hotel’s fitness center is a must-try during your stay here.

      Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

      Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

      24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

      Savor your favorite dishes with special cuisines from Hotel Royal exclusively for you.

      Hotel Royal is a hotel with great comfort and excellent service according to most hotel's guests.

      Enjoy luxurious treats and incomparable experience by staying at Hotel Royal.

      Extra-person charges may apply and vary depending on hotel policy.

      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges.
      Special requests cannot be guaranteed.
      Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
      Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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