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Hotel Royal

Hotel
36 Newton Road, Novena, Singapore, Singapore, 307964
Exterior / Building
Lobby
Exterior / Building
Bedroom
Bedroom
See all photos
Convenient
8.2/10
According to 667 guests
2 guests talked about affordable price
Good location and reasonable price
Diah D. S.
See all reviews
Based on 759 traveler reviews
AC
Parking
24-Hour Front Desk
Swimming Pool
Elevator
Restaurant
WiFi

Nearby attractions
United Square Mall
(0.28 km)
Velocity at Novena Square
(0.33 km)
Novena MRT Station
(0.40 km)
Square 2
(0.50 km)
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Review by Traveloka users
Review

Based on 667 reviews

8.2
Convenient
Fantastic
131
Very Good
386
Satisfying
67
Average
81
Poor
2
Cleanliness
Comfort
Meal
Location
Service
Show reviews that mention...
5.6
Reception service is very bad I ask them to take care of my luggage they just leave it there. What if my stuff is missing ? Check in takes time very long
5.8
- Romantic Vacation
Smelly room, need major renovation, bad service, very uncomfortable bed
5.9
- Family vacation
The front desk officers are way too impolite and doesn't care for your time. You can find a hotel somewhere else in Singapore that will respect you as you are
8.5
- Family vacation
close shopping centre and bus stopping
5.5
- Business travel
Services from the front desk till house keeping are lazy! foods standard and I met
8.8
- Family vacation
I was a bit skeptical with the hotel at first, based on the reviews. But I continued with the booking and hoped for the best. As it turned out, the reviews were all true. Check in process was terrible, we had to wait for almost 2 hours to get our room. Few customers were seen arguing with the front desk officer. The scene was chaotic and not under control at all. Luggage were tied together with a padlock and this added more unpleasant sight to the hotel. The check in process took almost 30 minutes or more for every guests and there were like 50 guests at that time. Either the internet connection was bad / the documents and files are placed all over the place/ their system is super disorganized. I'm not sure which is the reason, but improvements need to take place immediately! From what I understand, the front desk people tried their best to fulfill guests' check in/requests, but due to over booking by the sales team, they couldn't do anything. After what seems like forever, we finally got our room, and it wasn't the room that we booked! So we asked for another room, and finally got the room that we booked on the second night (this is after an hour of complaining/arguing with the front desk officer). Special thanks toAalice who fulfilled her promise, and compensated us with free breakfast and fruit basket. The good things - spacious room, comfortable bed, blanket and pillows, free water dispenser outside of room, housekeeping did a good job, clean toilet but no bidet, bus stop in front of hotel (but quite far from town).
6.1
- Business travel
Receptionist so bad services co time to check in their always said yo the customers around 4-5 pm because their said some of the customers still not go back soon but when I been there and I need one and half hour to late check out their never give up and they said want to cleaning the room for the next customers and I son't think so they cleaning so long and make the new customer keep it waiting on the sofa and the house keeping or cleaning service also lazy to clean the room and they cleaning not so good and still dirty everyday! food at the restaurant is also dirty because I have a problem when I order watermelon juice and I very shock when inside the juice there are insects! and the manager directly say sorry with me and give me the free for my foods and other drink! I think I don't want to go there anymore.
9.0
- Family vacation
The receptionist was so helpfull, especially the Indian girl which I assume the supervisor, perhaps. Should do alot of works on cleanliness, especially the room.
9.4
- Family vacation
We book the room and get in the hotel residence, the place is good and clean. The hotel is close to the mall and easy to get there (by 5 minutes walking). Public transportation also easy (bus stop is infront of the hotel).
9.4
- Backpacking
Very spacious rooms. Convenient amenities. strategic location. Accommodating staff. Highly recommended hotel. Will always come back here. Hotel rate is affordable for a good quality hotel.
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Hotel facility

Description

Hotel policy

  • Food and Drinks
    • Restaurant with AC
    • Cafe
    • Set menu dinner
    • Vegetarian meal
    • Buffet breakfast
    • A la carte breakfast
    • A la carte lunch
    • Set menu lunch
    • A la carte dinner
  • Public Facilities
    • 24-hour room service
    • Room service
    • Parking
    • Safety deposit box
    • Restaurant
    • Elevator
  • Hotel Services
    • Laundry service
    • Tours
    • Luggage storage
    • Money changer
    • 24-hour Receptionist
  • Things to Do
    • Massage
    • Fitness center
    • Spa
    • Outdoor pool
    • Sauna
  • General
    • Family room
    • Smoking area
    • AC
    • Non-smoking room
    • Swimming pool
  • Business Facilities
    • Business center
    • Meeting facilities
    • Photocopier
  • In-room Facilities
    • Hairdryer
    • Shower
  • Kids and Pets
    • Babysitting
  • Accessibilty
    • Accessible parking
  • Connectivity
    • WiFi in public area with surcharge

      Check-in and Check-out Time

      Check-in: 3:00 PM
      Check-out: 12:00 PM

      Location
      Hotel Royal is located in area / city Novena.

      There are plenty of tourist attractions nearby, such as United Square Mall within 0.28 km, and Velocity at Novena Square within 0.33 km.

      About Hotel Royal

      From business event to corporate gathering, Hotel Royal provides complete services and facilities that you and your colleagues need.

      Have fun with various entertaining facilities for you and the whole family at Hotel Royal, a wonderful accommodation for your family holiday.

      If you plan to have a long-term stay, staying at Hotel Royal is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

      Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

      The hotel’s fitness center is a must-try during your stay here.

      Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

      Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

      24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

      Savor your favorite dishes with special cuisines from Hotel Royal exclusively for you.

      Hotel Royal is a hotel with great comfort and excellent service according to most hotel's guests.

      Enjoy luxurious treats and incomparable experience by staying at Hotel Royal.

      Extra-person charges may apply and vary depending on hotel policy.

      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges.
      Special requests cannot be guaranteed.
      Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.