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Hotel Royal

Hotels
36 Newton Road, Novena, Singapore, 307964
CleanAccommodation
Accommodation that enforces hygiene standards set by authorities of the country
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8.2 Convenient
From 5,308 reviews
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Check our curated reviews for honest descriptions about this accommodation.
The room is spacious, tidy and clean. Everything in the room is in good working order except the doorbell. The room maintenance lady is courteous, friendly and very efficient. I am amazed by her efficiency in changing bedsheets and tidying up the room and bathroom, all alone in less than 10 mins. We had breakfast included in room rates and it is definitely worthwhile as breakfast is sumptuous and portions are big at Trishaw Coffee House. There's a choice between Western & Asian menus and they served different items even if you choose the same menu every day. The service is wonderful! 3 lifts but only 2 were working. (Maybe the middle lift was closed to allow at least 1m social distancing for the other 2 working lifts. Haha. Just kidding). We didn't try out the swimming pool. The gym is small with equipment for cardio exercises. Only 2 people can be there at any one time with an access key from reception. Happy Joy Restaurant serves big portions. The promotions they offered are worth it and the food is delicious! We made full use of the free open-air parking. Lots of available parking lots. Velocity and United Square malls are within 5 min walk away. Novena MRT is right below Velocity, location is very good for shopping and eating. However, a few downsides: Checking in is a huge pain. We waited for 45 mins just to register for check-in even though we had paid in full online with printed out receipts to show. Seems like their computer system is slow. Each group that checked-in takes about 10 to 15 mins each. We were lucky that we were early and had 3 groups in front of us. On other days, we see the line snaked across the front lobby. 3 pm - 5 pm is peak queuing time! Apart from the doorbell not working, I found holes in a bedsheet. Quite a few holes. The bedsheet is totally white so if you just roll into bed to sleep, you probably won't notice. Not a big deal. Although the front desk said all rooms are non-smoking rooms but there was a very strong cigarette odour the moment I walked from the lift lobby to my room door. It lingered there. Didn't go away. I have to hold my breath when I exited my room and dashed to the lift lobby and did likewise when I went back to my room. The room is OK, no cigarette odour. I don't see anyone loitering at the corridor smoking. Not sure where the cigarette odour came from. Some bathroom wall tile grout is black. My boy complained that it's black mould on the first day and didn't want to take his bath. Took him some time to get used to it. The washbasin is way too low. I'm 1.74m and I have to kneel to use it so that my clothes don't get wet from the water splash. The TV screen has lines across the screen and the colour display is not good. However, there's Netflix and YouTube to watch on TV so that's good enough for me. Free wifi is not very stable. Have to wait out for the movie to load from time to time. Checking out is a breeze. 5 seconds. Just return access cards and we went off. Overall, it was a satisfying stay. Good value for money, good breakfast, good service.
Aileen L.
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Facilities
AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
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Location Info

36 Newton Road, Novena, Singapore, 307964
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Check-in
Sat, 28 May 2022
Duration
1 night
Guests and Rooms
1 Adult(s), 1 Room
Based on 5,308 reviews
8.2
Convenient
Fantastic
1,281
Very Good
2,790
Satisfying
294
Average
941
Poor
2
Cleanliness
Comfort
Meal
Location
Service
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strategic location (14)
friendly staffs (7)
clean room (1)
affordable price (2)
excellent service (1)
free wifi (2)
spacious room (34)
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A
2 Reviews
5.1
/ 10
5.1
Staycation
.1) Air-conditioning is not cold. 2) Musty/Mouldy smell from carpet and cupboards. Even the fridge smells terrible and leaky. Not sure if its even cleaned. 3) Bathtub rusty! Railings are rusty. Bathtub unable to lock the drainage which defeats the purpose of a bath! 4) Wear and Tear everywhere. Bedsheets are torn, and pillowcases have a lot of brown red stains and torn. 5) Called housekeeping for an extra pillow, the tone they gave is rude and hung up on me after I say it's okay thank you. Very unpleasant experience that I'd rather stay home than in the hotel. Book at your own risk. Yes, its cheap but sometimes its better to pay extra for a more pleasant experience elsewhere.

2 liked this review

AE
4.8
/ 10
4.8
Very bad service. I double book. Explain already still not respon.

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6 Reviews
6.5
/ 10
6.5
Staycation
Aircon very weak, was sweating till shirt wet, next time if need stay here will bring my own fan

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AS
1 Reviews
9.1
/ 10
9.1
Staycation
Old building but clean and comfortable good environment good location.

3 liked this review

LN
2 Reviews
8.4
/ 10
8.4
Staycation
I was there on 16/04/2022, when reaching reception for check-in although in front of us got one guest, counter service and movement is slow when my turn it took about 15 minutes to done of check-in as the counter computer printing was slow, not sure is the connection or pc laps in the room no mineral water bottle provided have to walk out to dispenser to take water, others then that is fine.

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This is a private profile
9.7
/ 10
9.7
Business
The single biggest element of the hotel Royal is its people factor. From the front office manager to the duty manager to the housekeeper, they all work in sync, there is a real human element and they speak politely they do the best they can within the limits and very often go out of the way to make a guest feel at home. Kudos to all especially those leading!

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JC
1 Reviews
6
/ 10
6
No internet connection. Can't watch Netflix.

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GW
3 Reviews
8.5
/ 10
8.5
Staycation
Very good location, parking is available.

2 liked this review

VK
30 Reviews
6
/ 10
6
Transit
Check in process very long. Super old hotel. Carpet smells in room. Rooms not clean properly. Room smells like no one has use for several years. When I arrive in front of room the door was open, I enter the room and observe that some one has already used the room as bed linen was wrinkled. Ask reception to change room thatalso took very long time. Will never stay in this hotel again. Good thing bus stop in front of hotel lobby. Water dispensor at every floor so no need to buy water during stay. Luggage keeping at lobby was also convenient.
+3
Photos

3 liked this review

YM
1 Reviews
9.7
/ 10
9.7
Staycation
Value for money accommodation.

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Minimum Age for Check-in Policy
Guests must be at least 18 years old to be able to check-in.

Hotel Description
Check-in and Check-out Time
Check-in: From 15:00
Check-out: Before 12:00

Location
Hotel Royal is located in area / city Novena.

The hotel is located only 0.4 km away from Novena MRT Station.

There are plenty of tourist attractions nearby, such as United Square Mall within 0.28 km, and Velocity at Novena Square within 0.33 km.

About Hotel Royal

From business event to corporate gathering, Hotel Royal provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Hotel Royal, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at Hotel Royal is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Hotel Royal exclusively for you.

Hotel Royal is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Hotel Royal.

Hotel Policy

Extra-person charges may apply and vary depending on hotel policy.

Guests need to check in with the same name as booking voucher. If not hotel has the right to reject the booking upon check in.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges.
Special requests cannot be guaranteed.

Facilities
Food and Drinks
  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Buffet breakfast
  • Cafe
  • Set menu dinner
  • Set menu lunch
  • Vegetarian meal
Public Facilities
  • Parking
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
General
  • AC
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area
Hotel Services
  • Money changer
  • 24-hour Receptionist
  • Laundry service
  • Luggage storage
  • Tours
Business Facilities
  • Business center
  • Meeting facilities
  • Photocopier
Things to Do
  • Fitness center
  • Outdoor pool
In-room Facilities
  • Hairdryer
  • Shower
Kids and Pets
  • Babysitting
Connectivity
  • WiFi in public area (surcharge)
Accessibilty
  • Accessible parking
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
See other 33 Hotels in Novena