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  1. Hotels
  2. Singapore(615 Hotels)
  3. Novena(27 Hotels)
  4. Hotel Royal

Hotel Royal

Hotels
36 Newton Road, Novena, Singapore, 307964
CleanAccommodation
Accommodation that enforces hygiene standards set by authorities of the countryLearn more
BEDROOM Hotel Royal
EXTERIOR_BUILDING Hotel Royal
BEDROOM Hotel Royal
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Traveloka
8.2 Convenient

From 5,004 reviews

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Check our curated reviews for honest descriptions about this accommodation.

The room is spacious, tidy and clean. Everything in the room is in good working order except the doorbell. The room maintenance lady is courteous, friendly and very efficient. I am amazed by her efficiency in changing bedsheets and tidying up the room and bathroom, all alone in less than 10 mins. We had breakfast included in room rates and it is definitely worthwhile as breakfast is sumptuous and portions are big at Trishaw Coffee House. There's a choice between Western & Asian menus and they served different items even if you choose the same menu every day. The service is wonderful! 3 lifts but only 2 were working. (Maybe the middle lift was closed to allow at least 1m social distancing for the other 2 working lifts. Haha. Just kidding). We didn't try out the swimming pool. The gym is small with equipment for cardio exercises. Only 2 people can be there at any one time with an access key from reception. Happy Joy Restaurant serves big portions. The promotions they offered are worth it and the food is delicious! We made full use of the free open-air parking. Lots of available parking lots. Velocity and United Square malls are within 5 min walk away. Novena MRT is right below Velocity, location is very good for shopping and eating. However, a few downsides: Checking in is a huge pain. We waited for 45 mins just to register for check-in even though we had paid in full online with printed out receipts to show. Seems like their computer system is slow. Each group that checked-in takes about 10 to 15 mins each. We were lucky that we were early and had 3 groups in front of us. On other days, we see the line snaked across the front lobby. 3 pm - 5 pm is peak queuing time! Apart from the doorbell not working, I found holes in a bedsheet. Quite a few holes. The bedsheet is totally white so if you just roll into bed to sleep, you probably won't notice. Not a big deal. Although the front desk said all rooms are non-smoking rooms but there was a very strong cigarette odour the moment I walked from the lift lobby to my room door. It lingered there. Didn't go away. I have to hold my breath when I exited my room and dashed to the lift lobby and did likewise when I went back to my room. The room is OK, no cigarette odour. I don't see anyone loitering at the corridor smoking. Not sure where the cigarette odour came from. Some bathroom wall tile grout is black. My boy complained that it's black mould on the first day and didn't want to take his bath. Took him some time to get used to it. The washbasin is way too low. I'm 1.74m and I have to kneel to use it so that my clothes don't get wet from the water splash. The TV screen has lines across the screen and the colour display is not good. However, there's Netflix and YouTube to watch on TV so that's good enough for me. Free wifi is not very stable. Have to wait out for the movie to load from time to time. Checking out is a breeze. 5 seconds. Just return access cards and we went off. Overall, it was a satisfying stay. Good value for money, good breakfast, good service.
Aileen L.
Facilities
AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
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Speed up your search by choosing what you need




Review by Traveloka users

Based on 5,004 reviews

8.2
Convenient
Fantastic
1,210
Very Good
2,661
Satisfying
279
Average
852
Poor
2
Cleanliness
Comfort
Meal
Location
Service
Show reviews that mention...
SA
Saharajan A.
1 Reviews
4.8
/ 10
4.8
05 Dec 2021
Staycation
Family
Had issues with the room reserved for us. Toilet flush was not working. Tried to call reception many times then called room service to get someone. Managed to get someone to look into it by 11 PM. Then the guys said reception will call. Did not receive any call for 30 mins. Went down to reception manager to get new room key in different floor. Shifting done by 12:15 AM. From next room there was smoking smell even though the floor is non-smoking. TV sound was loud even after complained to reception many times until 2 AM. 2 nights had same experience. There was even small cockroaches in bed. Poor maintenance, poor service. Especially reception service. Did not see any one with a smiling face. Their expression was, as if I had borrowed money from them and never returned. Never ever going to stay there in my life or in my family members life. Screwed my two days staycation, in fact, I had to pay 240SGD to get two sleepless nights and see some angry-bird faces. Will not recommend to anyone. If I hear any of my friends booking there, will share this experience to them.

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YZ
Yap Z. H.
1 Reviews
5.2
/ 10
5.2
30 Nov 2021
Staycation
Family
Old and smelly, air con not really working, danm noisy and warm, old lift is slow, restaurant old and smell badly, manager at the restaurant bad attitude, short of man power to serve customers got frustrated and yell at customers, manys saw that, will not go again! Not even worth one star!

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MG
Michael G. S. L.
8.4
/ 10
8.4
29 Nov 2021
Staycation
Family
Check in at 3.45pm but room not ready until 4.30pm. They did gave complimentary coffee voucher in the coffee shop, very small cup of coffee and not hot enough only warm. Breakfast set is cold. Room is big but hotel quite ruin down, however with the price I paid, no complaints

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Lh
Lam h. l.
1 Reviews
9.1
/ 10
9.1
24 Nov 2021
Nice and cosy, very convenient just few minutes to MRT and shopping mall, overall was good just the blanket was torn with hole: D …!

1 liked this review

A
Aileen
1 Reviews
8.5
/ 10
8.5
23 Nov 2021
Staycation
The room is spacious, tidy and clean. Everything in the room is in good working order except the doorbell. The room maintenance lady is courteous, friendly and very efficient. I am amazed by her efficiency in changing bedsheets and tidying up the room and bathroom, all alone in less than 10 mins. We had breakfast included in room rates and it is definitely worthwhile as breakfast is sumptuous and portions are big at Trishaw Coffee House. There's a choice between Western & Asian menus and they served different items even if you choose the same menu every day. The service is wonderful! 3 lifts but only 2 were working. (Maybe the middle lift was closed to allow at least 1m social distancing for the other 2 working lifts. Haha. Just kidding). We didn't try out the swimming pool. The gym is small with equipment for cardio exercises. Only 2 people can be there at any one time with an access key from reception. Happy Joy Restaurant serves big portions. The promotions they offered are worth it and the food is delicious! We made full use of the free open-air parking. Lots of available parking lots. Velocity and United Square malls are within 5 min walk away. Novena MRT is right below Velocity, location is very good for shopping and eating. However, a few downsides: Checking in is a huge pain. We waited for 45 mins just to register for check-in even though we had paid in full online with printed out receipts to show. Seems like their computer system is slow. Each group that checked-in takes about 10 to 15 mins each. We were lucky that we were early and had 3 groups in front of us. On other days, we see the line snaked across the front lobby. 3 pm - 5 pm is peak queuing time! Apart from the doorbell not working, I found holes in a bedsheet. Quite a few holes. The bedsheet is totally white so if you just roll into bed to sleep, you probably won't notice. Not a big deal. Although the front desk said all rooms are non-smoking rooms but there was a very strong cigarette odour the moment I walked from the lift lobby to my room door. It lingered there. Didn't go away. I have to hold my breath when I exited my room and dashed to the lift lobby and did likewise when I went back to my room. The room is OK, no cigarette odour. I don't see anyone loitering at the corridor smoking. Not sure where the cigarette odour came from. Some bathroom wall tile grout is black. My boy complained that it's black mould on the first day and didn't want to take his bath. Took him some time to get used to it. The washbasin is way too low. I'm 1.74m and I have to kneel to use it so that my clothes don't get wet from the water splash. The TV screen has lines across the screen and the colour display is not good. However, there's Netflix and YouTube to watch on TV so that's good enough for me. Free wifi is not very stable. Have to wait out for the movie to load from time to time. Checking out is a breeze. 5 seconds. Just return access cards and we went off. Overall, it was a satisfying stay. Good value for money, good breakfast, good service.

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PY
Pang Y. W. J.
1 Reviews
6.4
/ 10
6.4
23 Nov 2021
Staycation
Friends
Experience was mediocre, nothing exceptional. 1) The check-in took almost an hour, I arrived at 3.05pm and only managed to check-in at 4pm. 2) I indicated to have a non-smoking room prior to my arrival (which was approved by the hotel) and on the day of arrival, to my surprise the moment I stepped into my room, there was a strong and heavy cigarette smell. 3) The WiFi is super bad. I could barely even get a stable internet connection in my room. (When it 's advertised as High-speed Internet connection) 4) Most of the reception staff doesn't look friendly at all, no smiles whatsoever.

1 liked this review

TY
Teoh Y. T.
1 Reviews
6.1
/ 10
6.1
23 Nov 2021
The air conditioning down from the first day we stay til now. Room service is equally bad where no one come to clean the room even though we had make the requests several times. Moreover the internet is working poorly too.

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Lim K. P.
14 Reviews
8.5
/ 10
8.5
22 Nov 2021
Staycation

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KC
Khoo C. P.
1 Reviews
8.5
/ 10
8.5
22 Nov 2021
The place is old but spacious, aircon is great however the whole room smell of cigarette smoke although it is non smoking.

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YJ
Yuan J.
1 Reviews
9.4
/ 10
9.4
22 Nov 2021
Staycation
Couple
The check in took really long, we arrived at 2.30pm to check in but we had to wait till 3.40pm (check in was supposed to be 3pm). However, the room we got was really spacious and worth it for the price. There is even a bathtub and the room service team was helpful when we needed ice. The breakfast was so so but we got to choose between chinese and western food (we got one of each)

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Hotel Description
Check-in and Check-out Time

Check-in: From 15:00
Check-out: Before 12:00

Location
Hotel Royal is located in area / city Novena.

The hotel is located only 0.4 km away from Novena MRT Station.

There are plenty of tourist attractions nearby, such as United Square Mall within 0.28 km, and Velocity at Novena Square within 0.33 km.

About Hotel Royal

From business event to corporate gathering, Hotel Royal provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Hotel Royal, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at Hotel Royal is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Hotel Royal exclusively for you.

Hotel Royal is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Hotel Royal.

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Hotel Policy

Guests must be at least 18 years old to be able to check-in.

Extra-person charges may apply and vary depending on hotel policy.

Guests need to check in with the same name as booking voucher. If not hotel has the right to reject the booking upon check in.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges.
Special requests cannot be guaranteed.

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Facilities
  • Food and Drinks
    • A la carte breakfast
    • A la carte dinner
    • A la carte lunch
    • Restaurant with AC
    • Buffet breakfast
    • Cafe
    • Set menu dinner
    • Set menu lunch
    • Vegetarian meal
  • Public Facilities
    • Parking
    • Elevator
    • 24-hour room service
    • Restaurant
    • Room service
    • Safety deposit box
  • General
    • AC
    • Family room
    • Non-smoking room
    • Swimming pool
    • Smoking area
  • Hotel Services
    • Money changer
    • 24-hour Receptionist
    • Laundry service
    • Luggage storage
    • Tours
  • Business Facilities
    • Business center
    • Meeting facilities
    • Photocopier
  • Things to Do
    • Fitness center
    • Outdoor pool
  • In-room Facilities
    • Hairdryer
    • Shower
  • Kids and Pets
    • Babysitting
  • Connectivity
    • WiFi in public area (surcharge)
  • Accessibilty
    • Accessible parking
      Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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