Hotel Emperador

Hotels
9.2
/10
Exceptional
1,585 reviews

What Guests Say About Their Stay

arnold
10.0
/ 10
location!!! The staff is great room was bigger than I thought. Pleasant stay.
Ian
10.0
/ 10
It always helps when your room is upgraded when you arrive! Lovely room, very clean and comfortable. The rooftop pool and bar is a fantastic addition and well run, we enjoyed an afternoon up there when it was too hot to be walking around sight-seeing. Staff were all friendly and helpful. Location is perfect - central to just about everything and with great restaurants within easy walking distance. Would stay again if in Madrid again.
Pandre
10.0
/ 10
Fabulous hotel, perfect location, great staff, outstanding rooftop ammenities, huge room, comfy beds and pillows. Cannot say enough about how much we LOVE this hotel! Will stay again and again.
In the Area
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Gran Via 53, Madrid, Community of Madrid, Spain, 28013

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
WiFi
Elevator
Staying at Hotel Emperador is a good choice when you are visiting Madrid. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hotel Emperador

Gran Via 53, Madrid, Community of Madrid, Spain, 28013
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Discover More About Hotel Emperador

Location


Staying at Hotel Emperador is a good choice when you are visiting Madrid.

About Hotel Emperador

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Hotel Emperador is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Hotel Emperador.

All facilities in Hotel Emperador

Others Hotel Emperador
Others

Hotel Services

  • Tours
  • Wedding service
  • Luggage storage
  • Multilingual staff
  • 24-hour Receptionist
  • Laundry service
  • Concierge

Public Facilities

  • Others
  • Smoke-free area
  • Safety deposit box
  • Coffee shop
  • Elevator

Business Facilities

  • Meeting facilities
  • Conference room
  • Business center
  • Conference center
  • Conference rooms

Food and Drinks

  • Bar
  • Poolside bar
  • Breakfast
  • Snack bar

General

  • Banquet
  • Reception hall
  • Rooftop terrace
  • Terrace

Things to Do

  • Outdoor pool
  • Pool sun loungers

Transportation

  • Limo or town car service

Connectivity

  • Free WiFi

In-room Facilities

  • TV

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Hotel Emperador

Important Note
  • Fee for buffet breakfast: approximately EUR 19 for adults and EUR 19 for children
  • Rollaway bed fee: EUR 66.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and cash
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Front desk staff will greet guests on arrival at the property.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Emperador
232
Number of floors in Hotel Emperador
10
Another facilities in Hotel Emperador
Tours, Wedding service, Luggage storage, Multilingual staff, 24-hour Receptionist

Frequently asked question in Hotel Emperador

What are available facilities at Hotel Emperador?
There are top facilites at Hotel Emperador such as Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hotel Emperador?
The standard check-in time at Hotel Emperador is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Hotel Emperador provide breakfast?
Yes, Hotel Emperador provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Emperador?
Hotel Emperador is a 4.0-star hotel.
How many floors does Hotel Emperador have?
Hotel Emperador has 10 floors.
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More Reviews from Other Guests in Hotel Emperador

9.2
Exceptional
From 1,585 reviews
Cleanliness

9.4

Room Comfort

8.8

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
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Traveler Reviews Hotel Emperador

Number of reviews per page
20
40
Top reviews
Osvaldo Menocal
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great friendly staff
Brittan
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Room 820 is next to the housekeeping closet and below cá meeting room so noisy early mornings. Location is good but not great. Overall a nice hotel.
Paul
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Very friendly staff who helped us in many ways
Sergei
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

A Very nice hotel, interior charm is traditional, good staff and cleanliness, the exterior is a little less, Madrid streets are with litter. The absolute hidden charm is the rooftop pool and terrace…book this place just for that for when you want to chill from walking around central Madrid.
arnold
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

location!!! The staff is great room was bigger than I thought. Pleasant stay.
HENRY
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Bathroom in need of repairs. shower head handle broken, shower doors leaked to the floor after showering. sink faucet handle leaked also. Walls very thin you can hear the guest in the next room just having a normal conversation.
Ian
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

It always helps when your room is upgraded when you arrive! Lovely room, very clean and comfortable. The rooftop pool and bar is a fantastic addition and well run, we enjoyed an afternoon up there when it was too hot to be walking around sight-seeing. Staff were all friendly and helpful. Location is perfect - central to just about everything and with great restaurants within easy walking distance. Would stay again if in Madrid again.
Read More
Stephen
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Excellent location with lots of restaurants within walking distance. The only down aide is the hotel is old and not enough outlet for computer and charges. No USB charge pods.
Mario
icon-Business and Leisure with Partner
Business and Leisure with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Nice hotel very well located, we got a good upgrade, personnel was friendly roof top is beautiful
Alison
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Another great stay this time with friends
Pandre
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Fabulous hotel, perfect location, great staff, outstanding rooftop ammenities, huge room, comfy beds and pillows. Cannot say enough about how much we LOVE this hotel! Will stay again and again.
Frank
icon-Leisure
Leisure
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Very clean, excellent staff, many good shops nearby and very accessible just by walking
Michellee
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Good property in center of all. Good breakfast as well. Not happy that o was not able to get rook upgrade per my level.
Andrew
icon-Leisure
Leisure
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great location and steps from the metro, but you pay for it. Immaculately clean but nothing else about the stay jumped out imo. Pool area was nice but was too cold when I stayed. Can’t fault the hotel for that. Staff at the pool bar/restaurant were rude/dismissive (to me at least)
Philip
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

A great hotel, centrally located with all amenities, shopping and transport close by. Well kept rooms, bars and great staff.
Linda
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Looked old and tired
Kenneth
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Elevator very slow. Other than that the hotel was perfect for location, access to metro and walkability to all sites in Old Town and Mercado de San Miguel.
Xiaoxi
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

I stayed at this hotel for two nights and was disappointed with the experience. When I first checked in, I found hair and even a contact lens left in the shower, which showed the bathroom wasn’t properly cleaned. On top of that, the walls are very thin — around 4am I could clearly hear the guest in the next room showering and singing. It was so loud that I couldn’t sleep well. Overall, the cleanliness and soundproofing were far below expectations, and I would not choose to stay here again.
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Lourdes
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Customer service was excellent very helpful, room was a bit small but pretty clean, i think a microwave would be a plus for all the rooms, highly recommend El emperador hotel.
John
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The terrace restaurant.
Number of reviews per page
20
40

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Others 4 Hotel Emperador

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.2
Exceptional
From 1,585 reviews
Cleanliness

9.4

Room Comfort

8.8

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel Emperador

Number of reviews per page
20
40
Top reviews
Osvaldo Menocal
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great friendly staff
Brittan
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Room 820 is next to the housekeeping closet and below cá meeting room so noisy early mornings. Location is good but not great. Overall a nice hotel.
Paul
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Very friendly staff who helped us in many ways
Sergei
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

A Very nice hotel, interior charm is traditional, good staff and cleanliness, the exterior is a little less, Madrid streets are with litter. The absolute hidden charm is the rooftop pool and terrace…book this place just for that for when you want to chill from walking around central Madrid.
arnold
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

location!!! The staff is great room was bigger than I thought. Pleasant stay.
HENRY
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Bathroom in need of repairs. shower head handle broken, shower doors leaked to the floor after showering. sink faucet handle leaked also. Walls very thin you can hear the guest in the next room just having a normal conversation.
Ian
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

It always helps when your room is upgraded when you arrive! Lovely room, very clean and comfortable. The rooftop pool and bar is a fantastic addition and well run, we enjoyed an afternoon up there when it was too hot to be walking around sight-seeing. Staff were all friendly and helpful. Location is perfect - central to just about everything and with great restaurants within easy walking distance. Would stay again if in Madrid again.
Read More
Stephen
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Excellent location with lots of restaurants within walking distance. The only down aide is the hotel is old and not enough outlet for computer and charges. No USB charge pods.
Mario
icon-Business and Leisure with Partner
Business and Leisure with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Nice hotel very well located, we got a good upgrade, personnel was friendly roof top is beautiful
Alison
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Another great stay this time with friends
Pandre
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Fabulous hotel, perfect location, great staff, outstanding rooftop ammenities, huge room, comfy beds and pillows. Cannot say enough about how much we LOVE this hotel! Will stay again and again.
Frank
icon-Leisure
Leisure
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Very clean, excellent staff, many good shops nearby and very accessible just by walking
Michellee
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Good property in center of all. Good breakfast as well. Not happy that o was not able to get rook upgrade per my level.
Andrew
icon-Leisure
Leisure
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great location and steps from the metro, but you pay for it. Immaculately clean but nothing else about the stay jumped out imo. Pool area was nice but was too cold when I stayed. Can’t fault the hotel for that. Staff at the pool bar/restaurant were rude/dismissive (to me at least)
Philip
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

A great hotel, centrally located with all amenities, shopping and transport close by. Well kept rooms, bars and great staff.
Linda
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Looked old and tired
Kenneth
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Elevator very slow. Other than that the hotel was perfect for location, access to metro and walkability to all sites in Old Town and Mercado de San Miguel.
Xiaoxi
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

I stayed at this hotel for two nights and was disappointed with the experience. When I first checked in, I found hair and even a contact lens left in the shower, which showed the bathroom wasn’t properly cleaned. On top of that, the walls are very thin — around 4am I could clearly hear the guest in the next room showering and singing. It was so loud that I couldn’t sleep well. Overall, the cleanliness and soundproofing were far below expectations, and I would not choose to stay here again.
Read More
Lourdes
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Customer service was excellent very helpful, room was a bit small but pretty clean, i think a microwave would be a plus for all the rooms, highly recommend El emperador hotel.
John
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The terrace restaurant.
Number of reviews per page
20
40