Hotel Puerta América

Hotels
8.6
/10
Very Good
866 reviews

What Guests Say About Their Stay

keith
10.0
/ 10
Stayed here multiple times. Staff, location and amenities are great. Only negative, is the lighting controls in the bedroom are a nightmare.
LUIS G
10.0
/ 10
My stay was excellent! The staff were incredibly kind, courteous, and helpful. The room was spotless and very comfortable. I also want to thank them for serving the best breakfast in Madrid — delicious and beautifully presented. Highly recommended!
Josselyn
10.0
/ 10
Staff was kind & helpful. Rooms were always kept clean & they would replace our towels, bed sheets, etc! Also it is very close to the metro station which is super convenient when exploring Madrid!
In the Area
See Map
Avenida de America, 41 or, Corazón de María,10, Madrid, Community of Madrid, Spain, 28002

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
WiFi
Elevator
note: hotel was previously named Puerta America hotel Hotel Puerta América is a hotel is located at Madrid. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hotel Puerta América

Avenida de America, 41 or, Corazón de María,10, Madrid, Community of Madrid, Spain, 28002
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Discover More About Hotel Puerta América

note: hotel was previously named Puerta America hotel

Location


Hotel Puerta América is a hotel is located at Madrid.

About Hotel Puerta América

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Hotel Puerta América exclusively for you.

Hotel Puerta América is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Hotel Puerta América.

All facilities in Hotel Puerta América

Others Hotel Puerta América
Others

Hotel Services

  • Laundry service
  • Express check-in
  • Newspaper in lobby
  • Tours
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

General

  • Banquet
  • Parking (surcharge)
  • Smoking area
  • Rooftop terrace
  • Terrace

Public Facilities

  • Others
  • Restaurant
  • Safety deposit box
  • Coffee shop
  • Elevator

Food and Drinks

  • Bar
  • Poolside bar
  • Breakfast
  • Snack bar

Things to Do

  • Garden
  • Library
  • Outdoor pool

Business Facilities

  • Meeting facilities
  • Business center
  • Conference center

Connectivity

  • LAN Internet
  • Free WiFi

Kids and Pets

  • Babysitting with surcharge

Nearby Facilities

  • Souvenir shop

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Hotel Puerta América

Important Note
  • Fee for buffet breakfast: approximately EUR 30 for adults and EUR 12.50 for children
  • Self parking fee: EUR 30.00 per day
  • Extended parking fee: EUR 30.00 per night
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: EUR 60.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 50 per accommodation, per day

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
  • This property accepts credit cards; cash is not accepted
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Cashless transactions are available
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

The following facilities are closed seasonally each year. They will be closed from September 15 to June 15:
  • Swimming pool

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Puerta América
315
Number of floors in Hotel Puerta América
12
Another facilities in Hotel Puerta América
Laundry service, Express check-in, Newspaper in lobby, Tours, Wedding service

Frequently asked question in Hotel Puerta América

What are available facilities at Hotel Puerta América?
There are top facilites at Hotel Puerta América such as Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hotel Puerta América?
The standard check-in time at Hotel Puerta América is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Hotel Puerta América provide breakfast?
Yes, Hotel Puerta América provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Puerta América?
Hotel Puerta América is a 5.0-star hotel.
How many floors does Hotel Puerta América have?
Hotel Puerta América has 12 floors.
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More Reviews from Other Guests in Hotel Puerta América

8.6
Very Good
From 866 reviews
Cleanliness

9.0

Room Comfort

8.6

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
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Traveler Reviews Hotel Puerta América

Number of reviews per page
20
40
Top reviews
Brenda
icon-Business
Business
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Amazing hotel and an amazing experience!
keith
icon-Business
Business
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Stayed here multiple times. Staff, location and amenities are great. Only negative, is the lighting controls in the bedroom are a nightmare.
Trutz
icon-Leisure
Leisure
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Everything was perfect the rooms was so beautiful
LUIS G
icon-Leisure
Leisure
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

My stay was excellent! The staff were incredibly kind, courteous, and helpful. The room was spotless and very comfortable. I also want to thank them for serving the best breakfast in Madrid — delicious and beautifully presented. Highly recommended!
Josselyn
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Staff was kind & helpful. Rooms were always kept clean & they would replace our towels, bed sheets, etc! Also it is very close to the metro station which is super convenient when exploring Madrid!
Christopher
8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

The hotel itself is impressive however, we entered our room and the carpet was a very light colour and there was stains on it everywhere which made us feel like the room was not clean. The blackout blind was broken and when we reported they temp fixed it then repaired following day. Staff service was great however in our opinion the rooms require attention to detail and cleanliness standard raised.
Read More
Adila
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Rooms are weird, no kettle or mirrors. No gluten free food in the restaurants only minimal at breakfast. Sky bar was absolutely rude not welcoming at all. Apart from the metro being close that is the only thing going for it. It’s a very corporate business hotel not comfy for leisure.
Phillip
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Room was very clean. They forgot my complimentary water bottles the first day but they showed up the next day. Be careful at the bar. If they ask your room number make sure you clear your tab all the way. I paid for everything while I was there but when I checked out there was one drink they claim I hadn’t paid for. Other than that it was a decent hotel with a great location. Very short walk to the train which really helps.
Read More
keith
icon-Business
Business
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Great location, great staff. Food could have been better and gym equipment basic
Geethani
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Great hotel and great reception/ concierge service. But restaurant staff can be bit friendly and helpful. They are quite arrogant and unfriendly to non Spanish speakers.
Cristina
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Very unique designing hotel with easy access to the city center by public transport. Staff was very helpful and breakfast was excellent.
Ahmed Hussein
10.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Everything was great. I Will choose it again if I decide to come back. Highly recommend!
Alastair
10.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Fantastic hotel, brilliant location, welcoming staff, amazing facilities and a great pool area!
Neil
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Nice hotel with quirky rooms! Parking is expensive but secure. Close to metro station so easy to get into the city.
Anne
8.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Nice hotel in a good location and easy to access the centre via metro station close by. Unusual theme of rooms on each floor.One of the main restaurants was closed when we were there and would have expected water bottles being available daily to guests in a hotel of this standard, especially in the searing heatwave while we stayed. Breakfast was good with lots of options. Staff were friendly and professional.
Read More
Nathalie
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Plusieurs services sont proposés. La chambre est spacieuse. La décoration est originale. Nous avons eu un pépin avec la climatisation durant la nuit. Le personnel parlait uniquement en espagnol. Il a été difficile de parvenir à se comprendre.
Martha
icon-Leisure
Leisure
8.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Very good in general. Round beds are a bit weird. AC didn’t work very well, and it’s steaming in Madrid now.
David
icon-Business
Business
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

The hotel is situated in a residential neighborhood with a Metro stop just 2 blocks away so it was very easy to get around. The staff is very professional and the rooms were well appointed.
Eileen
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

A really unique hotel with designer rooms and ver friendly and helpful reception staff. A really comfy bed, great shower and very quiet.
Amy
8.0
/10
Reviewed 34 week(s) ago

Hotels.com verified review

Property needs some maintenance/renovations. Carpets were very stained in first room. We went back down to the desk and they moved us to a different room. Carpets in that room were frayed and bleached (the carpet was black-so no visible stains). Housekeeping and staff were excellent. We stay there every year when we go to Spain, so we were disappointed.
Read More
Number of reviews per page
20
40

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Others 4 Hotel Puerta América

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.6
Very Good
From 866 reviews
Cleanliness

9.0

Room Comfort

8.6

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel Puerta América

Number of reviews per page
20
40
Top reviews
Brenda
icon-Business
Business
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Amazing hotel and an amazing experience!
keith
icon-Business
Business
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Stayed here multiple times. Staff, location and amenities are great. Only negative, is the lighting controls in the bedroom are a nightmare.
Trutz
icon-Leisure
Leisure
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Everything was perfect the rooms was so beautiful
LUIS G
icon-Leisure
Leisure
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

My stay was excellent! The staff were incredibly kind, courteous, and helpful. The room was spotless and very comfortable. I also want to thank them for serving the best breakfast in Madrid — delicious and beautifully presented. Highly recommended!
Josselyn
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Staff was kind & helpful. Rooms were always kept clean & they would replace our towels, bed sheets, etc! Also it is very close to the metro station which is super convenient when exploring Madrid!
Christopher
8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

The hotel itself is impressive however, we entered our room and the carpet was a very light colour and there was stains on it everywhere which made us feel like the room was not clean. The blackout blind was broken and when we reported they temp fixed it then repaired following day. Staff service was great however in our opinion the rooms require attention to detail and cleanliness standard raised.
Read More
Adila
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Rooms are weird, no kettle or mirrors. No gluten free food in the restaurants only minimal at breakfast. Sky bar was absolutely rude not welcoming at all. Apart from the metro being close that is the only thing going for it. It’s a very corporate business hotel not comfy for leisure.
Phillip
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Room was very clean. They forgot my complimentary water bottles the first day but they showed up the next day. Be careful at the bar. If they ask your room number make sure you clear your tab all the way. I paid for everything while I was there but when I checked out there was one drink they claim I hadn’t paid for. Other than that it was a decent hotel with a great location. Very short walk to the train which really helps.
Read More
keith
icon-Business
Business
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Great location, great staff. Food could have been better and gym equipment basic
Geethani
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Great hotel and great reception/ concierge service. But restaurant staff can be bit friendly and helpful. They are quite arrogant and unfriendly to non Spanish speakers.
Cristina
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Very unique designing hotel with easy access to the city center by public transport. Staff was very helpful and breakfast was excellent.
Ahmed Hussein
10.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Everything was great. I Will choose it again if I decide to come back. Highly recommend!
Alastair
10.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Fantastic hotel, brilliant location, welcoming staff, amazing facilities and a great pool area!
Neil
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Nice hotel with quirky rooms! Parking is expensive but secure. Close to metro station so easy to get into the city.
Anne
8.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Nice hotel in a good location and easy to access the centre via metro station close by. Unusual theme of rooms on each floor.One of the main restaurants was closed when we were there and would have expected water bottles being available daily to guests in a hotel of this standard, especially in the searing heatwave while we stayed. Breakfast was good with lots of options. Staff were friendly and professional.
Read More
Nathalie
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Plusieurs services sont proposés. La chambre est spacieuse. La décoration est originale. Nous avons eu un pépin avec la climatisation durant la nuit. Le personnel parlait uniquement en espagnol. Il a été difficile de parvenir à se comprendre.
Martha
icon-Leisure
Leisure
8.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Very good in general. Round beds are a bit weird. AC didn’t work very well, and it’s steaming in Madrid now.
David
icon-Business
Business
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

The hotel is situated in a residential neighborhood with a Metro stop just 2 blocks away so it was very easy to get around. The staff is very professional and the rooms were well appointed.
Eileen
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

A really unique hotel with designer rooms and ver friendly and helpful reception staff. A really comfy bed, great shower and very quiet.
Amy
8.0
/10
Reviewed 34 week(s) ago

Hotels.com verified review

Property needs some maintenance/renovations. Carpets were very stained in first room. We went back down to the desk and they moved us to a different room. Carpets in that room were frayed and bleached (the carpet was black-so no visible stains). Housekeeping and staff were excellent. We stay there every year when we go to Spain, so we were disappointed.
Read More
Number of reviews per page
20
40