Sentido Heritance Negombo

Best experience! Clean room, comfortable bed and comforter, amazing breakfast buffet, the ocean view from the balcony, friendly staff, walking distance to a lot of restaurants... Everything was beyond our expectation. If I visit Negombo area again, this is definitely the place I would stay.

We only had a quick stop here the night we arrived after a long travel day but it was lovely. The hotel is great with an amazing pool area and right on the beach. It’s a short walk into the town for local restaurants but far away enough that it’s still nice and quiet. Be careful what time of year you’re going if you’re planning on staying for longer than we did as the time of year we went (July) swimming in the sea was not allowed due to the weather so be mindful of that.

Location was great with a lot of local shops and eating options. Nice to walk along the beach. Great sea views, lovely pool. Didn't use the gym or eat at the restaurant. Cocktail bar was lovely with sunset views. Very quiet at this time of the year but excellent staff and great value. Breakfast was expensive so we ate elsewhere. Rooms were well appointed with everything we needed. Balcony was lovely.

Great

The staff were so attentive and the location is great. All rooms face the ocean and have a lovely balcony. Highly recommend.

Wonderful hotel with a great view and very clean

The hotel and all staff and cleaning was incredible

Perfect property for a beachfront stay. It is on a busy road but inside the property feels very tranquil. The staff is very friendly and the view from the lobby and room are splendid. Property grounds are well maintained with one decently big pool and attached bar. Great place to just relax on the beach for a few days.

The staff were great on arrival and made us very welcome. Lovely pool area and beach access . Also when we left they had photos with us..

Fabulous

We enjoyed our stay however the standard is not 5*. The hotel IS nice and has good views, the room is beautiful too. The pool is smaller than it looks. The “let down” is the menus with hand written/edits, which would never happen in a 5* hotel, and the lack of gym. Also we asked for cappuccino at breakfast and were told this is additional cost, and one day the fresh fruit was “on request” rather than laid out for the buffet, which is weird and as I usually eat mainly fruit at breakfast making it all a bit awkward. Also no “nibbles” with drinks, again normally 5* hotels provide nuts or something with drinks. Overall fine, but not 5* so adjust expectations.

Friendly staff and nice pool area but everything else is nowhere near 5-star for a place charging 250usd per night. - Restaurant is expensive and not nice - Awkward processes including over 30 minutes waiting for check-in - Outdated rooms with water leak stains on the walls

Mostly good but somewhat mixed feelings on this stay. I messaged the hotel via the Expedia app/emailed with the hotel to arrange a pickup for me at the airport. No one came to pick me up and when I called the hotel they were unaware. It was upsetting considering I was a solo female traveler and it was 11:30pm. The room was nice and the view was nice, but the shampoo and conditioner were absolutely horrible. I heard other guests complaining about it too. The shampoo felt like dish soap and the conditioner was watered down. It was very odd and afterwards my hair had never been so tangled. I think for the price per night the hotel could have just slightly better bath products. I do like that the room came with two water bottles and a loofa. I suggest getting shampoo and conditioner at the general store across the street. The view at sunset was absolutely beautiful. I got a massage at the hotel and that was amazing! The hotel has a few restaurants and shops across the way. The pool, layout chairs and beach access were also really enjoyable!

Yes

Staff great, good location

Beautiful hotel, Nice room, very friendly staff.

Great pool area. Staff were excellent. Food was OK

Staff were excellent, room is good and pool is lovely. Unfortunately there was a huge amount of noise from street level until 2am including drums and microphone singing. It was impossible for myself or my baby to sleep which was the point of getting a hotel near the airport.

5 star view of the ocean, 3.5 star room, 2 star service from the staff. Stayed for 4 nights, first day was ruined due to being given a sub standard room. After complaining to the supervisor, we were given a nicer room with a beautiful view of the pool/ocean - but the room felt more like 3.5 star - nothing special, No mini bar and room was outdated. Paid nearly $200/night, not worth the price. Breakfast was the same for all 4 days of our stay. Also, felt that people of color are treated differently and raised this with the supervisor. The arrogant male staff in particular at front desk, restaurant and pool area need to be trained properly. This was raised with the supervisor.. Note that an additional 10% service charge, 18% VAT is added to food/beverage/spa.

Outstanding hotel. Great rooms, great breakfast, lovely pool, great location for exploring Negombo.