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Help Center - General

General Information

General Information

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General Information

Hotels Ineligible for Coupon Discounts
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How to Find the Latest Promos on Traveloka
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What is Refund Transfer Fee
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About Traveloka Coupons
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What is Refund Balance
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What are the payment methods accepted for VND Transactions?
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I've only made one booking but I received two e-tickets/vouchers. How can I cancel one of my bookings and get a refund?
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How is my refund converted to Refund Balance
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What happens if my refund is converted to Refund Balance
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How long will I receive my refund to Traveloka Balance?
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I paid the wrong amount
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How can I use Refund Balance
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Can I use my Refund Balance to make payment for all product on Traveloka?
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How to Pay for My Booking
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Can I use my Refund Balance Partially for payment?
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Payment Confirmation and Verification
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Can I combine Refund Balance with other payment methods
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My Payment Proof Is Missing
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Why I can not combine my Refund Balance to another payment method?
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Why I can not toggle off Refund Balance as the payment method?
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Why should I enter the one-time password (OTP) to proceed with my transaction? I've never had to do this before.
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Duplicate Payment for One Purchase
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Can I use my Refund Balance in another currency?
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Does my Refund Balance have a validity date?
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Unsuccessful Credit Card Transaction
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Can I transfer my Refund Balance to another Traveloka users?
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How to withdraw my Refund Balance
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Is there a minimum or maximum amount for using Refund Balance
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Why Traveloka needs my proof documents when I withdraw my Refund Balance?
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How long will I receive my Balance Withdrawal?
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Why my Refund Balance withdrawal status is hanging in IN PROGRESS?
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Can I withdraw my Refund Balance in partial amount?
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Is there any maximum amount Refund Balance I can withdraw?
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How many time I can withdraw my Refund Balance?
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Can I use the bank account in difference currency from my Refund Balance?
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Can Traveloka Balance be topped up?
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Can Traveloka Balance be converted to Traveloka Points?
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Can I use coupons and/or gift voucher when transact with Refund Balance
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Learn About Traveloka

Book Direct for Secure Booking
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Profile and Security

Updates

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Profile and Security Info

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Traveloka Points

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Managing Your Points

Will my Points be deducted if I tap/click on “Redeem”, but do not complete the transaction?
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Can I transfer my Points from one account to another?
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How many Points will I earn from a transaction?
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How do I earn Points and from which transactions?
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How to earn points
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What will happen to my Points if I refund my booking?
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If I made a booking then decide to request a refund, what will happen to my Points?
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How to Check the Points I Will Earn from a Booking
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What should I do if I didn’t receive the correct amount of Points?
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Earning Points from Transactions in Different Currencies
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Will I still earn Points if I use a coupon or promo code for my payment?
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I earned some Points from my transaction at Traveloka. What can I use them for?
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Will I earn Points from Pay upon Check-in bookings?
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Traveloka Points Info

How to Earn Traveloka Points
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How do I set the default currency of my Traveloka Points account?
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What is Traveloka Points?
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What is the term & condition of the Pay upon Check-in extra points program?
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Can I refund my coupon after it was redeemed?
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What are reward coupons?
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Do I have to become a Traveloka member to earn Points?
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Will I earn Points if I make a transaction using a currency different from my account’s default currency?
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How to earn the Pay upon Check-in extra points?
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What should I do if I don’t earn the extra points after check-in?
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How much is 1 Point worth?
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Why is my coupon expired?
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Can I redeem Points if I make a transaction using a currency other than my account’s default currency?
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What are Pending Points and Active Points?
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To what extent do I not earn the extra points?
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Where can I find all of my redeemed coupons?
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What will happen if my coupon expires?
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Can Points expire? If so, how long are they valid for?
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What if I reschedule the booking?
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Is it available for all Pay upon Check-in payment methods?
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How to Check My Traveloka Points
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What can I use my Points for?
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How to use a reward coupon?
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How can I make sure my points are earned?
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I can’t use my coupon at the merchant’s location. What should I do?
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How do I redeem my Points for a reward coupon?
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What will happen after I use my coupon?
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What will happen after I redeem my Points for a reward coupon?
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Traveloka Vietnam Co., Ltd. Enterprise Reg.: 0313581779 | An Phu Building, 117-119 Ly Chinh Thang, Xuan Hoa Ward, HCMC | Legal Representative: Nguyen Thi Thu Huong | Email: cs@traveloka.com | Tel: +84 28 3861 4699
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