Help Center - General

Hotels Ineligible for Coupon Discounts

About Traveloka Coupons

How to Find the Latest Promos on Traveloka

What are the payment methods accepted for VND Transactions?

What is Refund Transfer Fee

I've only made one booking but I received two e-tickets/vouchers. How can I cancel one of my bookings and get a refund?

What is Refund Balance

How can I use Refund Balance

I paid the wrong amount

How to withdraw my Refund Balance

How is my refund converted to Refund Balance

How to Pay for My Booking

What happens if my refund is converted to Refund Balance

Is there a minimum or maximum amount for using Refund Balance

Payment Confirmation and Verification

Can I combine Refund Balance with other payment methods

My Payment Proof Is Missing

Can I use coupons and/or gift voucher when transact with Refund Balance

Why should I enter the one-time password (OTP) to proceed with my transaction? I've never had to do this before.

Why I can not combine my Refund Balance to another payment method?

Why I can not toggle off Refund Balance as the payment method?

Duplicate Payment for One Purchase

Unsuccessful Credit Card Transaction

Can I use my Refund Balance in another currency?

Can I transfer my Refund Balance to another Traveloka users?

Does my Refund Balance have a validity date?

Why Traveloka needs my proof documents when I withdraw my Refund Balance?

Why my Refund Balance withdrawal status is hanging in IN PROGRESS?

Can I use my Refund Balance to make payment for all product on Traveloka?

Can I use my Refund Balance Partially for payment?

Can I withdraw my Refund Balance in partial amount?

Is there any maximum amount Refund Balance I can withdraw?

How many time I can withdraw my Refund Balance?

Can I use the bank account in difference currency from my Refund Balance?

Book Direct for Secure Booking

Can I transfer my Points from one account to another?

How to Redeem My Points

Will my Points be deducted if I tap/click on “Redeem”, but do not complete the transaction?

How many Points will I earn from a transaction?

How do I earn Points and from which transactions?

How to earn points

What will happen to my Points if I refund my booking?

How to Check the Points I Will Earn from a Booking

If I made a booking then decide to request a refund, what will happen to my Points?

What should I do if I didn’t receive the correct amount of Points?

Will I still earn Points if I use a coupon or promo code for my payment?

Earning Points from Transactions in Different Currencies

I earned some Points from my transaction at Traveloka. What can I use them for?

Will I earn Points from Pay upon Check-in bookings?

How to Earn Traveloka Points

How do I set the default currency of my Traveloka Points account?

What is Traveloka Points?

What is the term & condition of the Pay upon Check-in extra points program?

Can I refund my coupon after it was redeemed?

What are reward coupons?

Do I have to become a Traveloka member to earn Points?

Will I earn Points if I make a transaction using a currency different from my account’s default currency?

How to earn the Pay upon Check-in extra points?

What should I do if I don’t earn the extra points after check-in?

How much is 1 Point worth?

Why is my coupon expired?

Can I redeem Points if I make a transaction using a currency other than my account’s default currency?

What are Pending Points and Active Points?

To what extent do I not earn the extra points?

Where can I find all of my redeemed coupons?

What will happen if my coupon expires?

Can Points expire? If so, how long are they valid for?

What if I reschedule the booking?

Is it available for all Pay upon Check-in payment methods?

How to Check My Traveloka Points

What can I use my Points for?

How to use a reward coupon?

How can I make sure my points are earned?

I can’t use my coupon at the merchant’s location. What should I do?

How do I redeem my Points for a reward coupon?

What will happen after I use my coupon?

What will happen after I redeem my Points for a reward coupon?