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Help Center - General

General Information

General Information

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General Information

What are the payment methods accepted for VND Transactions?
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About Traveloka Coupons
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What is Refund Transfer Fee
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How can I obtain a Traveloka coupon?
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How to Find the Latest Promos on Traveloka
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Inapplicable Promo Code
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Learn About Traveloka

Book Direct for Secure Booking
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Is Traveloka App available for BlackBerry or Windows Phone?
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Profile and Security

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Profile and Security Info

How to Merge My Accounts
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Traveloka Points

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Managing Your Points

Can I transfer my Points from one account to another?
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How to Redeem My Points
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Will my Points be deducted if I tap/click on “Redeem”, but do not complete the transaction?
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How many Points will I earn from a transaction?
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How do I earn Points and from which transactions?
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How to earn points
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What will happen to my Points if I refund my booking?
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How to Check the Points I Will Earn from a Booking
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If I made a booking then decide to request a refund, what will happen to my Points?
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What should I do if I didn’t receive the correct amount of Points?
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Will I still earn Points if I use a coupon or promo code for my payment?
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Earning Points from Transactions in Different Currencies
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I earned some Points from my transaction at Traveloka. What can I use them for?
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Will I earn Points from Pay upon Check-in bookings?
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Traveloka Points Info

How to Earn Traveloka Points
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How do I set the default currency of my Traveloka Points account?
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What is Traveloka Points?
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What is the term & condition of the Pay upon Check-in extra points program?
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Can I refund my coupon after it was redeemed?
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What are reward coupons?
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Do I have to become a Traveloka member to earn Points?
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Will I earn Points if I make a transaction using a currency different from my account’s default currency?
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How to earn the Pay upon Check-in extra points?
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What should I do if I don’t earn the extra points after check-in?
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How much is 1 Point worth?
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Why is my coupon expired?
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Can I redeem Points if I make a transaction using a currency other than my account’s default currency?
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What are Pending Points and Active Points?
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To what extent do I not earn the extra points?
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Where can I find all of my redeemed coupons?
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What will happen if my coupon expires?
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Can Points expire? If so, how long are they valid for?
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What if I reschedule the booking?
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Is it available for all Pay upon Check-in payment methods?
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How to Check My Traveloka Points
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What can I use my Points for?
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How to use a reward coupon?
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How can I make sure my points are earned?
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I can’t use my coupon at the merchant’s location. What should I do?
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How do I redeem my Points for a reward coupon?
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What will happen after I use my coupon?
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What will happen after I redeem my Points for a reward coupon?
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