eL Hotel Jakarta

Hotels
Preferred Partner
8.2
/10
Very Good
12,410 reviews

What Guests Say About Their Stay

Staff Friendliness (279)
Bedroom (262)
Room Space (248)
Ambiance (242)

f***a

9.7
/ 10
The check-in and check-out process was very fast, the room was very comfortable, the breakfast was delicious for the low price, the location is very strategic for everywhere, there is access to LotteMart. The hotel staff was very attentive to inquire about the condition of the room and the availability of amenities.
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t***a

10.0
/ 10
The staff is very accommodating and friendly, easy access from the parking basement directly to the room, complete amenities, and the food variety for breakfast is very nice.

t***i

10.0
/ 10
Thank you El Hotel, very friendly service, very good problem handling because there was an item left in the room and it was immediately responded to well.
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Verified Traveler

8.5
/ 10
Very good choice for the Cakung area, near from everywhere, restaurants, cafes, shopping center, driving range, etc. The staff is friendly, the breakfast is complete. Will come back again soon.

L***y

10.0
/ 10
Good hotel with friendly staff. The breakfast has many varieties and the location is very convenient. Overall, a pleasant stay.
In the Area
See Map
Jl. Raya Gading Kirana No.Kav. 1, Kelapa Gading, Kelapa Gading Barat, Jakarta, Indonesia, 14240

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named Grand Whiz Hotel Kelapa Gading eL Hotel Jakarta is a hotel is located at West Kelapa Gading. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

eL Hotel Jakarta Address: Map & Location

Jl. Raya Gading Kirana No.Kav. 1, Kelapa Gading, Kelapa Gading Barat, Jakarta, Indonesia, 14240
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Lobby eL Hotel Jakarta
Lobby 2 eL Hotel Jakarta

Discover More About eL Hotel Jakarta

note: hotel was previously named Grand Whiz Hotel Kelapa Gading

Location


eL Hotel Jakarta is a hotel is located at West Kelapa Gading.

About eL Hotel Jakarta

Whether you are planning an event or other special occasions, eL Hotel Jakarta is a great choice for you with a large and well-equipped function room to suit your requirements.

From business event to corporate gathering, eL Hotel Jakarta provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at eL Hotel Jakarta, a wonderful accommodation for your family holiday.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from eL Hotel Jakarta exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

eL Hotel Jakarta is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at eL Hotel Jakarta.

All facilities in eL Hotel Jakarta

Bar, Cafe and Lounge eL Hotel Jakarta
Bar, Cafe and Lounge
Swimming Pool eL Hotel Jakarta
Swimming Pool
Fitness Center eL Hotel Jakarta
Fitness Center
Functional Hall eL Hotel Jakarta
Functional Hall
Lobby eL Hotel Jakarta
Lobby

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Heater
  • Non-smoking room
  • Swimming pool
  • Smoking area
  • Terrace

Public Facilities

  • Parking
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby
  • Wedding service

Food and Drinks

  • Restaurant with AC
  • Bar
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Fullboard with drinks
  • Poolside bar
  • Set menu dinner

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Microwave
  • Minibar
  • Shower
  • TV

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

Business Facilities

  • Business center
  • Conference hostess
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector

Connectivity

  • INTERNATIONAL_CALL
  • LAN Internet
  • Free WiFi

Things to Do

  • Garden
  • Outdoor pool

Transportation

  • Valet parking

Accessibilty

  • Wheelchair accessible

Accommodation Policy & General Information in eL Hotel Jakarta

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

All Room Conditions are based on availability

Deposit

Deposit IDR 200,000 is required upon check-in. The accommodation accepts cash and debit card.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at eL Hotel Jakarta
305
Number of floors in eL Hotel Jakarta
26
Another facilities in eL Hotel Jakarta
Ballroom, Banquet, Connecting rooms, Family room, Heater

Frequently asked question in eL Hotel Jakarta

What are available facilities at eL Hotel Jakarta?
There are top facilites at eL Hotel Jakarta such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What Time is Check In & Check Out at eL Hotel Jakarta?
Check-in time at eL Hotel Jakarta is staring from From 15:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does eL Hotel Jakarta provide breakfast?
Yes, eL Hotel Jakarta provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of eL Hotel Jakarta?
eL Hotel Jakarta is officially classified as a 4.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does eL Hotel Jakarta have?
eL Hotel Jakarta has 26 floors.
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More Reviews from Other Guests in eL Hotel Jakarta

Overall Ratings & Reviews eL Hotel Jakarta

Traveloka (12,140)
Other sources (270)
8.3
Very Good
From 12,140 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.3

Meal

8.2

Location

8.5

Service and Facilites

8.3

People often mention about eL Hotel Jakarta
All
Staff Friendliness (199)
Bedroom (193)
Ambiance (176)
Room Space (176)
Taste (172)
Bathroom (165)
Accessibility (164)
Variety (160)
Family Friendly (155)
Hotel Area (148)
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Most Recent
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Preferences
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Traveler Reviews eL Hotel Jakarta

Number of reviews per page
20
40
Customer reviews
IdhaReza
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 day(s) ago
Hotel with a very strategic location, suitable for a staycation with family.
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E***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 day(s) ago
My colleagues felt comfortable staying here. Great job. Please keep up the good work!
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Martha
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The staff was very helpful and friendly.
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J***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Never get tired of staying here
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M***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Good service, the food is quite delicious
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Ichsan J. K.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
The hotel is very close to a large mall, convenient for family vacations.
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Accommodation's Reply
05 Mar 2026
Dear Valued Guest, Thank you for your review. We are delighted to hear that El Jakarta Hotel is located near a shopping mall, which added convenience for you and your family during your stay. Your compliments encourage us to continue striving to provide memorable experiences for all our guests. We hope to welcome you and your family back again in the future. Sincerely, Lenny Apriyanti, General Manager
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D***y
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 3 week(s) ago
The room was full of ants, too small, and the AC was noisy. I've asked to change rooms twice, but the same thing happened. The pool was dirty, and access to the outdoor area was limited.
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Accommodation's Reply
05 Mar 2026
Dear Valued Guest, Thank you for taking the time to write a review. We apologize for any inconvenience you experienced during your stay, particularly the ants in the room, the room size being too small, the noisy air conditioner, and the unpleasant room change experience. Furthermore, we regret that the condition of the swimming pool and limited access to outdoor areas did not meet your expectations. This feedback is very important to us, and we will forward it to the relevant team for immediate evaluation and improvement. Thank you for your attention and feedback. We hope to have the opportunity to provide you with a better experience on your next stay. Sincerely, Lenny Apriyanti, General Manager
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y***r
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Very pleasant and comfortable
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Accommodation's Reply
05 Mar 2026
Dear Valued Guest, Thank you for your review. We are delighted to hear that your stay at él Hotel Jakarta was enjoyable and comfortable. Your compliments encourage our entire team to continue striving for the best service and maintaining the high standards of your stay. We hope to welcome you back again on your next visit. Sincerely, Lenny Apriyanti, General Manager
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f***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
The check-in and check-out process was very fast, the room was very comfortable, the breakfast was delicious for the low price, the location is very strategic for everywhere, there is access to LotteMart. The hotel staff was very attentive to inquire about the condition of the room and the availability of amenities.
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Accommodation's Reply
23 Feb 2026
Dear Valued Guest, Thank you for your positive review. We are delighted to hear that you were impressed with the quick check-in and check-out process, the comfortable rooms, and the satisfying breakfast at a reasonable price. We also appreciate your appreciation for the excellent location, convenient access to Lotte Mart, and the attentiveness of our staff in ensuring your comfort throughout your stay. Your review encourages our entire team to consistently strive for excellent service. We look forward to welcoming you again at él hotel Jakarta. Sincerely, Lenny Apriyanti, General Manager
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s***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
We stayed in the Junior Suite with my parents and two kids. It was very spacious with two bedrooms, a sofa bed, and a pantry, perfect for a family. The next day my kids and I moved to a Deluxe Room and also enjoyed it. The swimming pool was great and the breakfast was delicious. The only downside was the underground parking, which was a bit uncomfortable for us. Overall, we had a pleasant stay.
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1 people find it helpful
Accommodation's Reply
05 Mar 2026
Dear Valued Guest, Thank you for taking the time to share your detailed experience with us. We are delighted to know that you and your family enjoyed your stay, especially the spacious Junior Suite, the comfort of the Deluxe Room, as well as our swimming pool and breakfast selection. We also appreciate your feedback regarding the underground parking area. Your comment is valuable and will be shared with the relevant team for further evaluation as we continuously work to improve our facilities and guest comfort. It was a pleasure having you and your family with us, and we look forward to welcoming you back to éL Hotel Jakarta for another pleasant stay. Kind regards, Lenni Apriyanti General Manager
David K.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
It would be perfect if it had a removable shower head instead of the fixed one.
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Accommodation's Reply
05 Mar 2026
Dear Mr David, Thank you for sharing your feedback with us. We are pleased to know that you had a pleasant stay. We appreciate your suggestion regarding the shower facility. Your input about having a removable shower head instead of a fixed one is valuable and will be shared with our management team for future consideration as we continue improving our guest experience. Thank you once again for your feedback. We look forward to welcoming you back to éL Hotel Jakarta. Kind regards, Lenni Apriyanti General Manager
David K.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Overall stay is pretty good. The room is quite comfortable, but it would be good if the room light could be brighter.
1 people find it helpful
Accommodation's Reply
05 Mar 2026
Dear Mr David, Thank you for taking the time to share your feedback. We are pleased to know that you had a pleasant stay and found the room comfortable. We also appreciate your suggestion regarding the room lighting. Your input is valuable and will be shared with our team for further review as we continuously work to improve our guests’ comfort. We look forward to welcoming you back to éL Hotel Jakarta on your next visit. Kind regards, Lenni Apriyanti General Manager
Y***h
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
The hospitality of the hotel staff is impressive.
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Accommodation's Reply
05 Mar 2026
Dear Valued Guest, Thank you for your review. We are delighted to hear that the friendliness of our staff left a lasting impression on you during your stay at él Hotel Jakarta. We will share your compliments with the entire team to inspire us to continue providing friendly and professional service to all our guests. We look forward to welcoming you back on your next stay. Sincerely, Lenny Apriyanti, General Manager
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.6
/10
Reviewed 4 week(s) ago
It's so crowded at breakfast that even getting a drinking glass always runs out.
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Accommodation's Reply
23 Feb 2026
Dear Valued Guest, Thank you for your review and feedback. We apologize for any inconvenience you experienced during breakfast, particularly regarding the lack of drinking glasses due to the dining room being full. We have taken this into consideration and are working on improving capacity management and equipment availability to ensure we can provide the best possible service even with a large number of guests. Thank you for your understanding. We hope to provide you with a more comfortable experience on your next visit. Sincerely, Lenny Apriyanti, General Manager
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fransiscus r.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
It was fun staying at El Hotel with family, and the price was affordable for a staycation :)
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1 people find it helpful
Accommodation's Reply
23 Feb 2026
Dear Valued Guest, Thank you for your kind review. We are delighted to hear that your family vacation at él Hotel Jakarta was enjoyable and worthwhile. Your compliments encourage us to continue providing comfortable accommodations at competitive prices. We hope to welcome you and your family back again in the future. Sincerely, Lenny Apriyanti, General Manager
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A***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Room is good, but for breakfast, children aged 5-10 years old have to pay. Could you please change it to above 10-14 years old who have to pay? Thank you.
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Accommodation's Reply
23 Feb 2026
Dear Valued Guest, Thank you for sharing your feedback with us. We are pleased to know that you found the room to be good and comfortable. We appreciate your suggestion regarding the breakfast policy for children. Please allow us to clarify that our pricing structure is determined based on internal policy and operational considerations. Nevertheless, your input is valuable and will be shared with the management team for future review and evaluation. Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you and your family back to éL Hotel Jakarta. Kind regards, Lenni Apriyanti General Manager
J***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Best stay here, never bored
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Accommodation's Reply
23 Feb 2026
Dear Valued Guest, Thank you for your positive review. We are delighted to hear that your stay at él Hotel Jakarta was impressive and memorable. Your compliments encourage us to continue striving to provide a comfortable atmosphere and consistent service to all our guests. We look forward to welcoming you again. Sincerely, Lenny Apriyanti, General Manager
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Profile Picture
Satria L.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
Very nice, clean, nice hotel ❤️
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1 people find it helpful
Accommodation's Reply
23 Feb 2026
Dear Valued Guest, Thank you for your positive feedback. We are delighted to hear that you had a wonderful experience and were satisfied with the cleanliness and comfort of our hotel. Your compliments motivate all our staff to continuously strive to maintain the quality of service and cleanliness. We hope to welcome you back to él Hotel Jakarta on your next visit. Sincerely, Lenny Apriyanti, General Manager
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ANDI R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
The room was clean. The staff was friendly, and the housekeeping staff was quick to respond when asked for assistance. Good job, El Hotel. I'll be back again.
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Accommodation's Reply
23 Feb 2026
Dear Valued Guest, Thank you for your kind review. We are delighted to hear that you were impressed with the cleanliness of your room, the friendliness of our staff, and the responsiveness of our housekeeping team when you needed our services. Your compliments are an encouragement to the entire team to continue providing quality service and meeting your needs. We look forward to welcoming you again to Hotel él Jakarta. Sincerely, Lenny Apriyanti, General Manager
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S***i
icon-origin-TRAVELOKA
9.6
/10
Reviewed 5 week(s) ago
The hotel is nice, comfortable, and the food is very varied, but check-in was very slow, I was only able to check in at 3 pm because the room wasn't ready, while other hotels already have 24-hour check-in.
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Accommodation's Reply
05 Mar 2026
Dear Valued Guest, Thank you for taking the time to share your experience. We are delighted to hear that you found our hotel comfortable and offered a variety of dining options. However, we apologize for any delays you experienced during check-in. Please be informed that the standard check-in time at él Hotel Jakarta is 3:00 PM Eastern Time. Therefore, rooms only available at that time are still within the specified check-in period. Nevertheless, your feedback remains important to us as we work to improve our reception services. Thank you for your understanding and feedback. We hope to welcome you back to él Hotel Jakarta in the future. Sincerely, Lenny Apriyanti, General Manager
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Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 eL Hotel Jakarta

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews eL Hotel Jakarta

Traveloka (12,140)
Other sources (270)
8.3
Very Good
From 12,140 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.3

Meal

8.2

Location

8.5

Service and Facilites

8.3

People often mention about eL Hotel Jakarta
All
Staff Friendliness (199)
Bedroom (193)
Ambiance (176)
Room Space (176)
Taste (172)
Bathroom (165)
Accessibility (164)
Variety (160)
Family Friendly (155)
Hotel Area (148)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews eL Hotel Jakarta

Number of reviews per page
20
40
Customer reviews
IdhaReza
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 day(s) ago
Hotel with a very strategic location, suitable for a staycation with family.
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E***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 day(s) ago
My colleagues felt comfortable staying here. Great job. Please keep up the good work!
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Martha
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The staff was very helpful and friendly.
Find this review helpful?
J***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Never get tired of staying here
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M***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Good service, the food is quite delicious
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Ichsan J. K.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
The hotel is very close to a large mall, convenient for family vacations.
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Accommodation's Reply
05 Mar 2026
Dear Valued Guest, Thank you for your review. We are delighted to hear that El Jakarta Hotel is located near a shopping mall, which added convenience for you and your family during your stay. Your compliments encourage us to continue striving to provide memorable experiences for all our guests. We hope to welcome you and your family back again in the future. Sincerely, Lenny Apriyanti, General Manager
Translated by Google Icon
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D***y
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 3 week(s) ago
The room was full of ants, too small, and the AC was noisy. I've asked to change rooms twice, but the same thing happened. The pool was dirty, and access to the outdoor area was limited.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
05 Mar 2026
Dear Valued Guest, Thank you for taking the time to write a review. We apologize for any inconvenience you experienced during your stay, particularly the ants in the room, the room size being too small, the noisy air conditioner, and the unpleasant room change experience. Furthermore, we regret that the condition of the swimming pool and limited access to outdoor areas did not meet your expectations. This feedback is very important to us, and we will forward it to the relevant team for immediate evaluation and improvement. Thank you for your attention and feedback. We hope to have the opportunity to provide you with a better experience on your next stay. Sincerely, Lenny Apriyanti, General Manager
Translated by Google Icon
See original
y***r
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Very pleasant and comfortable
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Find this review helpful?
Accommodation's Reply
05 Mar 2026
Dear Valued Guest, Thank you for your review. We are delighted to hear that your stay at él Hotel Jakarta was enjoyable and comfortable. Your compliments encourage our entire team to continue striving for the best service and maintaining the high standards of your stay. We hope to welcome you back again on your next visit. Sincerely, Lenny Apriyanti, General Manager
Translated by Google Icon
See original
f***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
The check-in and check-out process was very fast, the room was very comfortable, the breakfast was delicious for the low price, the location is very strategic for everywhere, there is access to LotteMart. The hotel staff was very attentive to inquire about the condition of the room and the availability of amenities.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
23 Feb 2026
Dear Valued Guest, Thank you for your positive review. We are delighted to hear that you were impressed with the quick check-in and check-out process, the comfortable rooms, and the satisfying breakfast at a reasonable price. We also appreciate your appreciation for the excellent location, convenient access to Lotte Mart, and the attentiveness of our staff in ensuring your comfort throughout your stay. Your review encourages our entire team to consistently strive for excellent service. We look forward to welcoming you again at él hotel Jakarta. Sincerely, Lenny Apriyanti, General Manager
Translated by Google Icon
See original
s***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
We stayed in the Junior Suite with my parents and two kids. It was very spacious with two bedrooms, a sofa bed, and a pantry, perfect for a family. The next day my kids and I moved to a Deluxe Room and also enjoyed it. The swimming pool was great and the breakfast was delicious. The only downside was the underground parking, which was a bit uncomfortable for us. Overall, we had a pleasant stay.
Read More
1 people find it helpful
Accommodation's Reply
05 Mar 2026
Dear Valued Guest, Thank you for taking the time to share your detailed experience with us. We are delighted to know that you and your family enjoyed your stay, especially the spacious Junior Suite, the comfort of the Deluxe Room, as well as our swimming pool and breakfast selection. We also appreciate your feedback regarding the underground parking area. Your comment is valuable and will be shared with the relevant team for further evaluation as we continuously work to improve our facilities and guest comfort. It was a pleasure having you and your family with us, and we look forward to welcoming you back to éL Hotel Jakarta for another pleasant stay. Kind regards, Lenni Apriyanti General Manager
David K.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
It would be perfect if it had a removable shower head instead of the fixed one.
Find this review helpful?
Accommodation's Reply
05 Mar 2026
Dear Mr David, Thank you for sharing your feedback with us. We are pleased to know that you had a pleasant stay. We appreciate your suggestion regarding the shower facility. Your input about having a removable shower head instead of a fixed one is valuable and will be shared with our management team for future consideration as we continue improving our guest experience. Thank you once again for your feedback. We look forward to welcoming you back to éL Hotel Jakarta. Kind regards, Lenni Apriyanti General Manager
David K.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Overall stay is pretty good. The room is quite comfortable, but it would be good if the room light could be brighter.
1 people find it helpful
Accommodation's Reply
05 Mar 2026
Dear Mr David, Thank you for taking the time to share your feedback. We are pleased to know that you had a pleasant stay and found the room comfortable. We also appreciate your suggestion regarding the room lighting. Your input is valuable and will be shared with our team for further review as we continuously work to improve our guests’ comfort. We look forward to welcoming you back to éL Hotel Jakarta on your next visit. Kind regards, Lenni Apriyanti General Manager
Y***h
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
The hospitality of the hotel staff is impressive.
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Accommodation's Reply
05 Mar 2026
Dear Valued Guest, Thank you for your review. We are delighted to hear that the friendliness of our staff left a lasting impression on you during your stay at él Hotel Jakarta. We will share your compliments with the entire team to inspire us to continue providing friendly and professional service to all our guests. We look forward to welcoming you back on your next stay. Sincerely, Lenny Apriyanti, General Manager
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Verified Traveler
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Staycation
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9.6
/10
Reviewed 4 week(s) ago
It's so crowded at breakfast that even getting a drinking glass always runs out.
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Accommodation's Reply
23 Feb 2026
Dear Valued Guest, Thank you for your review and feedback. We apologize for any inconvenience you experienced during breakfast, particularly regarding the lack of drinking glasses due to the dining room being full. We have taken this into consideration and are working on improving capacity management and equipment availability to ensure we can provide the best possible service even with a large number of guests. Thank you for your understanding. We hope to provide you with a more comfortable experience on your next visit. Sincerely, Lenny Apriyanti, General Manager
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fransiscus r.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
It was fun staying at El Hotel with family, and the price was affordable for a staycation :)
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1 people find it helpful
Accommodation's Reply
23 Feb 2026
Dear Valued Guest, Thank you for your kind review. We are delighted to hear that your family vacation at él Hotel Jakarta was enjoyable and worthwhile. Your compliments encourage us to continue providing comfortable accommodations at competitive prices. We hope to welcome you and your family back again in the future. Sincerely, Lenny Apriyanti, General Manager
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A***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Room is good, but for breakfast, children aged 5-10 years old have to pay. Could you please change it to above 10-14 years old who have to pay? Thank you.
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Accommodation's Reply
23 Feb 2026
Dear Valued Guest, Thank you for sharing your feedback with us. We are pleased to know that you found the room to be good and comfortable. We appreciate your suggestion regarding the breakfast policy for children. Please allow us to clarify that our pricing structure is determined based on internal policy and operational considerations. Nevertheless, your input is valuable and will be shared with the management team for future review and evaluation. Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you and your family back to éL Hotel Jakarta. Kind regards, Lenni Apriyanti General Manager
J***y
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10.0
/10
Reviewed 4 week(s) ago
Best stay here, never bored
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Accommodation's Reply
23 Feb 2026
Dear Valued Guest, Thank you for your positive review. We are delighted to hear that your stay at él Hotel Jakarta was impressive and memorable. Your compliments encourage us to continue striving to provide a comfortable atmosphere and consistent service to all our guests. We look forward to welcoming you again. Sincerely, Lenny Apriyanti, General Manager
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Satria L.
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Leisure
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8.8
/10
Reviewed 4 week(s) ago
Very nice, clean, nice hotel ❤️
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1 people find it helpful
Accommodation's Reply
23 Feb 2026
Dear Valued Guest, Thank you for your positive feedback. We are delighted to hear that you had a wonderful experience and were satisfied with the cleanliness and comfort of our hotel. Your compliments motivate all our staff to continuously strive to maintain the quality of service and cleanliness. We hope to welcome you back to él Hotel Jakarta on your next visit. Sincerely, Lenny Apriyanti, General Manager
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ANDI R.
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Staycation
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9.7
/10
Reviewed 5 week(s) ago
The room was clean. The staff was friendly, and the housekeeping staff was quick to respond when asked for assistance. Good job, El Hotel. I'll be back again.
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Accommodation's Reply
23 Feb 2026
Dear Valued Guest, Thank you for your kind review. We are delighted to hear that you were impressed with the cleanliness of your room, the friendliness of our staff, and the responsiveness of our housekeeping team when you needed our services. Your compliments are an encouragement to the entire team to continue providing quality service and meeting your needs. We look forward to welcoming you again to Hotel él Jakarta. Sincerely, Lenny Apriyanti, General Manager
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S***i
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9.6
/10
Reviewed 5 week(s) ago
The hotel is nice, comfortable, and the food is very varied, but check-in was very slow, I was only able to check in at 3 pm because the room wasn't ready, while other hotels already have 24-hour check-in.
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Accommodation's Reply
05 Mar 2026
Dear Valued Guest, Thank you for taking the time to share your experience. We are delighted to hear that you found our hotel comfortable and offered a variety of dining options. However, we apologize for any delays you experienced during check-in. Please be informed that the standard check-in time at él Hotel Jakarta is 3:00 PM Eastern Time. Therefore, rooms only available at that time are still within the specified check-in period. Nevertheless, your feedback remains important to us as we work to improve our reception services. Thank you for your understanding and feedback. We hope to welcome you back to él Hotel Jakarta in the future. Sincerely, Lenny Apriyanti, General Manager
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