ホープ ハーバー ホテル アパートメンツ

シャワーが故障していたが、辛うじて使用できた スタッフにはサービス精神は全くない

サウナ等壊れたまま放置

若干古びて見えますが、元一流ホテルだったみたいで豪華な設備でした。部屋には洗濯乾燥機があり、洗濯出来てとても助かりました。また次回も利用したいです。

3泊しましたが その間、一度も部屋のクリーニングはなく はじめからどことなく汚いです。 部屋に備え付けであった足拭きタオルもすでに泥みたいなもので汚れてました。 フロントデスクにも19時を過ぎると人がいなくなります。 19時以降にチェックインしたい人もフロント前で困っているのを何組もみました。 安価ですが値段以下です。 あまりおすすめしません。 多くの人の参考になりますように。

When we arrived I waited in line for over 45 minutes, when I gave the reception my booking number they had no room for me. The young boy at reception said I'll go and check if I can find you a room. He came back 25 minutes later to tell me that the one he looked at wasn't clean so he'd check another room. After waiting another 15 minutes he returned to tell me he had found a clean room. I had

Good price nice room very friendly staff little out of the way if you don't have a vehicle

Overall, well kept and clean, would have been nice to have a microwave or a coffee maker in the room… If room has a full fridge, should have something else in there to complement it.

There was no mini bar and no wine glasses or anything to wash up or dry up with, the linen was clean and so was the room

Great value

The location was great! You get what you pay for.

On arrival at 2.05pm we had to wait over 20 minutes to check in as there was no receptionist and a big queue formed. No apology was offered and the receptionist started chatting to the woman in front about what she was going to do during her stay, read the room! Internet was dreadful despite it being promoted. Shower gel in the wall mounted container dribbled out slowly. Bed was comfortable but the room was very dated.

Horrible Easy Stay Hotel, Hope Island QG stay experience. Reception staff were never available to help as the TV didn't work because of no wifi. There was two fish and chips meals half eaten and left on the kitchen order counter, which was distrubing to see, because their was not waiters to clean. I waited a while but there was never any reception staff around to get help. There was no hotel room landline phone to the reception staff. A hotel person came to my door asking if I had a wifi box, I don't have one visible in the room so she left without fixing the TV internet connection. The Easy Stay Hotel room door was difficult to lock up and the screen door lock was broken. There was dirty marks over the walls and floors. The bathroom and kitchen had cockroaches, cockroaches legs left on the floor tiles. There was no tea towel to wipe up glasses or a tea cup. The toilet seat was the wrong size so it was crockered on the toilet and keep sliding off the toilet seat. The curtains were worn and their rails were broken so curtains were not held secure. The bed doonas were very worn and badly stained and not usage. I left two days early and asked for a refund at reception as it was depressing accommodation and not as advertised. I was told I would get an automatic refund however I have not received a refund to-date.

Upon arriving we were shocked at the lack of customer service provided by the staff member at the reception desk. We were not greeted with a pleased to see you attitude welcome to our resort. We asked for a trolley for our luggage to take to our room and was told with a shrug don't know where there is one. In our room it was obvious the room needed to be renovated....eg: rust around the bottom of the glass shower screen. Our room did not have a toaster and no provision to even make a light snack. On the pleasant side the view from our room was lovely and looked to the marina etc. We would give this complex a 2star rating and on the whole was a huge disappointment to us both. We will not come back again and not encourage our family or friends to stay at the complex.

You get what you pay for!

On arrival there was no one at reception and bar staff just pointed to the kitchen and said someone is over there. When i went over and rang the bell no one came. So I went back to reception and rang that bell. Still no one, I went back to kitchen and rang again. This time someone came. We walked over to reception and was then told completely breakfast was not included Once in the room we had no internet service, even after logging into the hotels internet. There were no extra pillows or blankets in the cupboard. Over all not a pleasant stay.

S Taff very helpful, building requires a bit of tidying up and maintenance

The staff checking you in were kids with absolutely No Knowledge and not at all helpful. Had to go to reception to ask for clean towels lifts breaking down daily had to walk down 3 flights of stairs with suitcase stairs were slippery Would not recommend this hotel

Very good for the price

A reasonably priced stay for age and services.

Bed was super comfortable Block out curtains were fabulous No hair dryer Bathroom not particularly clean Long walk to get to unit