ฮาร์เบอร์ อีซี่สเตย์ โรงแรมและอพาร์ตเมนต์ โฮป ฮาร์เบอร์ โรงแรม

1 star property. Many broken things.

Dusty, Dirty , no service at all

It was suitable for what I needed at the time. A little far from anything but still a pleasant place to stay

Blood stains on bed sheets, burn hole in Bed covers, black pubic hair on bed sheet, dirty windows, unhygenic tea bags as they had no packaging on them. Front desk lady was eating food while talking to me, I could see the food in her mouth, it was gross, the restaurant was dirty, the sauce bottles had crusty old sauce all dried around the lid. The hall way had patch up holes in the walls. There were dirty laundry bags left in the hall way. The life was filthy, the lift doors looked like they have never been cleaned.

The room was in okay condition. Had Issues with the air-conditioning and general cleanliness and overall maintenance could be improved. Staff were very friendly though and we still enjoyed our stay.

The hotel seemed run down missing amenities when we arrived would not recommend

Very good

Room was clean, staff were friendly. Overall a good place to stay, will be returning

We booked this accommodation through Wotif for 5 people, but on arrival were told there was no room large enough for our booking. Reception advised a manager would call to resolve the issue, but no one ever followed up. We were ultimately placed in a room with only two beds, with no cot or alternative provided, meaning we had to squash in. The entire place is extremely disorganised. The young staff on reception and in the bar were clearly undertrained and unsupported. This isn’t a criticism of them personally — management has failed to provide adequate training. The bar area was messy, with empty drinks left around. The beer tasted awful and had to be refunded and replaced. When we tried to order dinner, we waited over 40 minutes, then followed up and were told it would be another 30+ minutes. By then it was 8pm and we had young children with us. Again, the staff member taking orders appeared overwhelmed and inexperienced. We also witnessed another family turned away around 7pm because their booked three-bedroom accommodation was not available — clearly not an isolated issue. The only positive was that the room itself was clean. Overall, this stay was exactly as bad as the reviews suggested. I would not recommend this accommodation to anyone, especially families. Management seriously needs to improve booking management and staff training.

The balcony view was fine overlooking the pool. The bar was fine but the dining experience was terrible. Not personal service etc. The room only had the bare essentials but not very clean at all. I will never stay there again. A terrible experience. The reception staff were not helpful at all and quite rude.

Not cleaning service daily, additional charge apply if need cleaning, bath light keep flashing, dirty under the bed, very basic room, not even able compare to a motel, I would not recommend with the price.

The staff was friendly and courteous. They tried their best to try and accomodate guest. Even though the hotel is due for an upgrade renovation, the place was secure, quite and peaceful and location was great. The beds was comfy, clean. Close proximity to everything- Paradise Point, Sanctuary Cove, Harbour Town, Southport and Surfers.

The room we received on arrival was like a prison cell then the other was ok but tv and things didn’t work ,I wouldn’t even let my dog sleep in there if I had too it was concrete floors cords over a old mop and bucket sink and wires coming out from the door behind the bed. I asked to be moved which we where to a room that was at least carpeted but it had 3 different entrances that could be used to enter our sleeping area which all they should have been locked. Not impressed with our stay and will never stay there again what a waste of our money and not worth the money either for what u receive.

The rooms were absolutely filthy. Even the communal areas were not vacuumed in 11 days. The hotel rooms were tatty, and we're like half done, absolutely filthy. The whole place, nowhere in 11 days. Did anyone do any cleaning? And they charge $85 for you to clean their room. The management are unprofessional.

Clean room

The room is clean in-spite of no room service also very roomy

シャワーが故障していたが、辛うじて使用できた スタッフにはサービス精神は全くない

$7.90 for a small breakfast at the restaurant was wonderful, other options available. Freshly made Italian style pizza at the bar with live music in the early evenings was lovely. There's a restaurant in the hotel and a great Thai restaurant and a breakfast cafe within short walking distance. Staff were lovely and kind.

Room was good. Delay getting code for room key.

Sadly to say, Looks like “Once upon the time” it was nice place to stay but poorly maintained and urgently needs attention, well below standard.