Harbour EasyStay Hotel Apartments Hope Harbour Hotel

I was happy with the room for the price. However The tv remote hardly worked. There were just 4 x teabags for two day stay, and just enough long life milk for just 2 x cuppas. No biscuits etc. Just the very basics. Staff at check it couldn't tell me about what amenities they had.

Stayed there approx 20 yrs ago - looks like no maintenance has been done on property- room very tired curtains falling off hooks - fly screen old - mould in shower- one bin. Fridge running poorly needs replacing. Lighting in room very dull - overall needs a major upgrade to property

Was shocking that’s all that’s needs to be said

Water falling inside the room when ac was running. Bathroom and bedroom sheets were not changed.

Unfortunately, we did not enjoy our stay due to an aggressive and abusive resident. After receiving a meal he was not satisfied with (and declining a full refund that was quickly offered) the resident verbally abused staff for 10 minutes using racial slurs, calling them ‘peasants’ and ‘servants’, swearing, threatening them and smashing his hands and food on the counter. A member of our party stepped in to assist the two female staff and to protect the young children in our group who were clearly very distressed by this incident, only to be threatened himself. He was also then chased and abused by this heavily intoxicated man. After throwing several pieces of furniture, worn out, he retired to bed. Not before further verbally abusing a young boy (also a resident). We were told by ‘locals’ this is a regular occurrence. Had this incident not of occurred our review would have read The staff were accommodating and were eager to assist. The check in process was easy and the restaurant and bar had excellent options for a late Sunday evening. The room was clean and well presented. Great view.

Sock and scrunchie covering light on the ceiling Broken light switch on the wall Three lights not working in the room Smoke detector missing on the wall Bed with no headrest Broken laundry line in the bathroom Dirty couch with crumbs all over it Very moody in the shower Residue all over the shower walls - can be easily cleaned if someone tried (tried a section myself) Cleaning person laying down in the hallway with vacuum cleaner talking on the floor No phone in the room

Fine for price

Not worth a penny. It's like the guests have to beg for any response needed from the staff/s. Very unaccomodative. Don't fall for a cheapest deal. If you like your holiday stress free, don't come to this place.

Rude staff wouldnt let me check in after 8 oclock had to sleep in the lobby as there was no after hours contact details and then at 7am the next daywhen reception opened told me i had to wait till 2 pm that day to check in even though my booking was for the night before. Couldnt understnd basic english.

The front desk looked like it hadn’t been tidied up by someone that cares in years, it doesn’t look like there is any type of annual upkeep program for the building. A good layout though. Was maybe worth it when rooms were only $100 per night.

The young man at reception was very helpful. Parking was easy. We only stayed one night, so didn’t get to use the facilities the hotel offered.

Staff where very friendly and helpful

Outdated , terrible check in service , dirty , rooms overrated , no resturant open

Couldn't even stay in the room. Cockroaches were massive. They were in the closet safe kitchen & under the sink the rubbish bin. Came out from under & around the back of the sofa & bed. Other bugs ame from under table base whatever they were. Infested! Nobody answered my call or replied to my msg the next day. I left msg to say I couldn't sleep there & was leaving. Mno reply. Got hold of the lady on 2nd try the next day, asked for a refund was told no no no go away & hung up. Started a complaint with Expedia it was marked urgent 19/03/26 was told would have a resolution & email within 24hrs Still waiting 25/03/26. Even if there were no bugs the basement car park & main doors are open all night. There were alot of people who were not staying there wandering around & going in & out for a look also driving in & out of the car park while I was waiting to be pucked up to leave. Did not feel safe or welk cared for

very run down - needs work and room was hard to find, locks hard to use, one room had no smoke alarm and the shower was a small drip. we were going to go to the restaurant downstairs but having to order before being seated at a computer like Macca's was very off putting. not going back. sorry

Same as

Cockroach rubish

Quiet and peaceful.

Room was good value Food was very good Nice and quiet Would go back again

Very old,