クエスト フランクストン オン ザ ベイ

I always stay in this hotel when I visit Franckston for business purpose. Room is very wide and conformable. Kitchen is equipped well and clean. Very near to beach and shopping mall. Good for long stay

New and modern furnishings but stains on couch and lots of seagull droppings on veranda. Sink plug was pushed down with no explanation on how to open it and no lever. Never seen this type before (an Aussie thing?) so I had to call the front desk. Why would housekeeping even keep it closed?? On the first morning, housekeeping slipped a note saying the door was locked so they couldn't go in. No duh! I was still inside! This was before 9 am. I left for the day around 9:30 and they were cleaning the room in front. One of them said my door was locked and seemed annoyed, either because she couldn't go in when she wanted to and had to write a note or because what type of lazy tourist would start their day at 9:30 in the am and delay their workflow?! But then again, maybe this is how things are in serviced apartments. Window blinds get stuck and hard pulling of the strings to open and close is needed. Seagulls screech a horrifying sound way into the early hours of the morning, which can be heard even with all the windows closed and air conditioners blasting.

施設や部屋の状態、立地の便利さは大満足です。 ただスタッフは不親切でサービスが悪く、尋ねたこと、お願いしたこと全てにYESとは一度も言われませんでした。 期待せず自分で動くほうが時間的、精神的に良いと思います ビーチタオルの貸し出し無料と案内にはありますが、実際には貸し出しサービスはなく、マーケットで買うように言われました。またパーキングのキャパシティも小さいようで、結局ホテルのパーキングには停められず、近隣のパーキングを利用。

部屋も広くとても清潔でした。 キッチンもあったので、 モールの中のマーケットで買い物して作りました。 野菜不足解消と節約ができて良かったです！

ビジネスで５泊しましたが、とても快適でした。今回で２回目の滞在になります。 キッチンがあるので、１日は軽く夕食を作ったりもしました。 裏に大きなショッピングセンターがあるので一通りの買い物はそこで全てできます。周辺にレストランも色々とあります。

お部屋が広くてミニキッチンがあるところが便利です。ショッピングセンターにも近く大変便利です。 海側の部屋が取れず、景色が残念でしたが、また利用したいです。

Aircon was really good and worked well and kept the room at a constant temperature all day and night. The hotel overall was really good and locatedin afantastic position, close to major shopping centre and also the beach. Staff were very polite and nothing was too much trouble. Overall agreat stay and i would easily stay there again

Great lication close to public transport, shopping and dining options. The apartments are spacious and clean but TV reception was appalling.

Clean room, helpful staff.

Beautifully appointed apartment, spacious, had everything we needed. Loved the balcony to sit and watch the sun go down.

If a shorter person had trouble reaching cups, kettle. You need a remote for blinds had trouble putting them up & down

I have been trying to get someone to answer my emails because I still haven't received my security deposit back and it's been 5 days .

Very good stay, a pleasant welcome and the room was very good

We travel 4 hours from Regional NSW every 6-8 weeks to visit family. Quest on the bay is close for our needs, easy access, secure parking and the helpful friendly staff make it so easy.

Decent stay but couldn’t sleep due to the seagulls as it sounded like they were fighting but otherwise, convenient location. Staffs good. The room was good but the bathroom was abit tinier than i thought.

• Location is good - a lot of restaurants and some live entertainment within walking distance. • Hidden costs - in addition to the booking cost had to pay for parking + a bond which you don't get back straight away. Space we could park in was too small for our 4WD. Husband had to crawl over passenger seat to get out! • It was noisy - many sounds from the street, people walking outside our door and the seagulls!? I thought they slept at night! I found staying at the Quest Frankston on the Bay was an average experience, particularly for the price. If given the choice, we won't be staying there again.

Water wasn’t always hot for shower

Friendly. Staff, perfect location for what we needed

We like the property close to everything we needed

Another wonderful stay in a beautiful room, it was a weekend away for my daughter’s birthday, it was her first ever stay in a hotel and she had a great time. We also were left a little chocolate bar as a surprise. It’s the little things like that that will always bring me back. 10 out of 10