クエスト フランクストン オン ザ ベイ

I always stay in this hotel when I visit Franckston for business purpose. Room is very wide and conformable. Kitchen is equipped well and clean. Very near to beach and shopping mall. Good for long stay

New and modern furnishings but stains on couch and lots of seagull droppings on veranda. Sink plug was pushed down with no explanation on how to open it and no lever. Never seen this type before (an Aussie thing?) so I had to call the front desk. Why would housekeeping even keep it closed?? On the first morning, housekeeping slipped a note saying the door was locked so they couldn't go in. No duh! I was still inside! This was before 9 am. I left for the day around 9:30 and they were cleaning the room in front. One of them said my door was locked and seemed annoyed, either because she couldn't go in when she wanted to and had to write a note or because what type of lazy tourist would start their day at 9:30 in the am and delay their workflow?! But then again, maybe this is how things are in serviced apartments. Window blinds get stuck and hard pulling of the strings to open and close is needed. Seagulls screech a horrifying sound way into the early hours of the morning, which can be heard even with all the windows closed and air conditioners blasting.

施設や部屋の状態、立地の便利さは大満足です。 ただスタッフは不親切でサービスが悪く、尋ねたこと、お願いしたこと全てにYESとは一度も言われませんでした。 期待せず自分で動くほうが時間的、精神的に良いと思います ビーチタオルの貸し出し無料と案内にはありますが、実際には貸し出しサービスはなく、マーケットで買うように言われました。またパーキングのキャパシティも小さいようで、結局ホテルのパーキングには停められず、近隣のパーキングを利用。

部屋も広くとても清潔でした。 キッチンもあったので、 モールの中のマーケットで買い物して作りました。 野菜不足解消と節約ができて良かったです！

ビジネスで５泊しましたが、とても快適でした。今回で２回目の滞在になります。 キッチンがあるので、１日は軽く夕食を作ったりもしました。 裏に大きなショッピングセンターがあるので一通りの買い物はそこで全てできます。周辺にレストランも色々とあります。

お部屋が広くてミニキッチンがあるところが便利です。ショッピングセンターにも近く大変便利です。 海側の部屋が取れず、景色が残念でしたが、また利用したいです。

Location is good. Check in us fast and staff are friendly. Room is clean

Great property highly recommended

The room did not live up to the description. Soundproofing - NO. Could here the people in the next room, could hear the people on the street below even though we were on level 3, could hear the birds squawking. Block out blinds - NO there were massive gaps between the blinds that let the sun through. Cleaner had left a dirty old pink face washer on the bench Very poor considering the price of the room which did not include parking

The toilet was blocked, informed them they said I could move but it was 10pm. They said I could use the toilet in the lobby!! They said it would be fixed the next day, I came back after a days work and it was still blocked! Was moved to another room. When I asked for some kind of compensation for the inconvenience it was insinuated that I had blocked the toilet! The service team had taken a photo of the toilet paper that was left in bowl as the toilet was blocked & drained to leave only toilet paper! Why would you take a photo of the blockage and not fix it? Regardless of how it blocked it was blocked and unhygienic, so to take a photo and leave it blocked is just disgusting! All in all it was a bad experience & badly handled by all involved!

Great staff

2 bedrooms with a bathroom with 2 doors….not my favourite set up.

Fantastic location , warm friendly staff. Easy to get around. Great room, great comfy bed.Great kitchen facilities. Loved the couch in the sun. Would highly recommend

Excellent experience

Very helpful staff

Loved the stay.

Staff are very helpful and lovely.

Nice place

Lara at reception was very friendly and welcoming. Room was clean and relaxing Easy access to dining areas

Right in the middle of the city