クエスト フランクストン オン ザ ベイ

I always stay in this hotel when I visit Franckston for business purpose. Room is very wide and conformable. Kitchen is equipped well and clean. Very near to beach and shopping mall. Good for long stay

New and modern furnishings but stains on couch and lots of seagull droppings on veranda. Sink plug was pushed down with no explanation on how to open it and no lever. Never seen this type before (an Aussie thing?) so I had to call the front desk. Why would housekeeping even keep it closed?? On the first morning, housekeeping slipped a note saying the door was locked so they couldn't go in. No duh! I was still inside! This was before 9 am. I left for the day around 9:30 and they were cleaning the room in front. One of them said my door was locked and seemed annoyed, either because she couldn't go in when she wanted to and had to write a note or because what type of lazy tourist would start their day at 9:30 in the am and delay their workflow?! But then again, maybe this is how things are in serviced apartments. Window blinds get stuck and hard pulling of the strings to open and close is needed. Seagulls screech a horrifying sound way into the early hours of the morning, which can be heard even with all the windows closed and air conditioners blasting.

施設や部屋の状態、立地の便利さは大満足です。 ただスタッフは不親切でサービスが悪く、尋ねたこと、お願いしたこと全てにYESとは一度も言われませんでした。 期待せず自分で動くほうが時間的、精神的に良いと思います ビーチタオルの貸し出し無料と案内にはありますが、実際には貸し出しサービスはなく、マーケットで買うように言われました。またパーキングのキャパシティも小さいようで、結局ホテルのパーキングには停められず、近隣のパーキングを利用。

部屋も広くとても清潔でした。 キッチンもあったので、 モールの中のマーケットで買い物して作りました。 野菜不足解消と節約ができて良かったです！

ビジネスで５泊しましたが、とても快適でした。今回で２回目の滞在になります。 キッチンがあるので、１日は軽く夕食を作ったりもしました。 裏に大きなショッピングセンターがあるので一通りの買い物はそこで全てできます。周辺にレストランも色々とあります。

お部屋が広くてミニキッチンがあるところが便利です。ショッピングセンターにも近く大変便利です。 海側の部屋が取れず、景色が残念でしたが、また利用したいです。

Nice place

Lara at reception was very friendly and welcoming. Room was clean and relaxing Easy access to dining areas

Right in the middle of the city

The broken saggy bed and the attitude of the staff.

Everybody was really friendly, first time in Melbourne and I’ll be back again thanks

It was clean and quiet

The property was in a great location. Close to the beach and great transport links nearby. Communication was excellent beforehand and staff were very supportive.

Entrance secured after 5pm. Requiring key card for admittance.

Very clean and staff are always in hand to assist in whatever they can.

Good will stay again

We stayed here on our wedding weekend. We were pleasantly surprised by some complementary wine, chocolates and a room upgrade. Thank you to all the staff, it was much appreciated. We also had a minor medical incident during the night to which the staff were also very helpfull. Thanks again to all. Great room, great view, great service.

We booked and paid for a bay view room with a king bed, we did not get this. We were informed that king beds are by request and subject to availability. Nowhere on the Quest website does it state this. We were downgraded to a different room that did have a king bed, but no view and promised and $50/night refund, which did not eventuate.

Nice sized room close to the beach. Mini kitchens in quest hotels are great. Parking is very expensive

Great place for a weekend getaway Lovely restaurants, nice beach Walk to everything