クエスト フランクストン オン ザ ベイ

ビーチが全く見えなかった、、

I always stay in this hotel when I visit Franckston for business purpose. Room is very wide and conformable. Kitchen is equipped well and clean. Very near to beach and shopping mall. Good for long stay

New and modern furnishings but stains on couch and lots of seagull droppings on veranda. Sink plug was pushed down with no explanation on how to open it and no lever. Never seen this type before (an Aussie thing?) so I had to call the front desk. Why would housekeeping even keep it closed?? On the first morning, housekeeping slipped a note saying the door was locked so they couldn't go in. No duh! I was still inside! This was before 9 am. I left for the day around 9:30 and they were cleaning the room in front. One of them said my door was locked and seemed annoyed, either because she couldn't go in when she wanted to and had to write a note or because what type of lazy tourist would start their day at 9:30 in the am and delay their workflow?! But then again, maybe this is how things are in serviced apartments. Window blinds get stuck and hard pulling of the strings to open and close is needed. Seagulls screech a horrifying sound way into the early hours of the morning, which can be heard even with all the windows closed and air conditioners blasting.

施設や部屋の状態、立地の便利さは大満足です。 ただスタッフは不親切でサービスが悪く、尋ねたこと、お願いしたこと全てにYESとは一度も言われませんでした。 期待せず自分で動くほうが時間的、精神的に良いと思います ビーチタオルの貸し出し無料と案内にはありますが、実際には貸し出しサービスはなく、マーケットで買うように言われました。またパーキングのキャパシティも小さいようで、結局ホテルのパーキングには停められず、近隣のパーキングを利用。

部屋も広くとても清潔でした。 キッチンもあったので、 モールの中のマーケットで買い物して作りました。 野菜不足解消と節約ができて良かったです！

ビジネスで５泊しましたが、とても快適でした。今回で２回目の滞在になります。 キッチンがあるので、１日は軽く夕食を作ったりもしました。 裏に大きなショッピングセンターがあるので一通りの買い物はそこで全てできます。周辺にレストランも色々とあります。

お部屋が広くてミニキッチンがあるところが便利です。ショッピングセンターにも近く大変便利です。 海側の部屋が取れず、景色が残念でしたが、また利用したいです。

Lounge and bed need updating very worn Good location, walk to everything needed

The view of the beach was obstructed, but that didn't stop us from having a good time.

Clean room except for having a dirty cutlery insde the drawer, no beach view seen, staff are friendly, though we requested for a cutlery but was not given.

Spacious and comfortable clean rooms and walk to everything we needed

Overall the room was in good condition, though there were a couple of issues. First off one of the bedside lamps was off due to a power outlet issue and the toilet seat was loose. The staff on duty were helpful. The mattress was too soft and could be improved with a new firmer one.

On our arrival I noticed the bedside tables had not been wiped over as there was food residue on them. In between nights our sheets where not changed over 4 nights of stay. The carpets where never vacuumed and the bathroom never cleaned. If there was 4 separate couples that stayed there each day the room would have been cleaned for the new guests. The beds are terrible they're the old benial springs

Very run down place.

Clean the rooms and replace the towels and linen and wipe the surfaces

This is our 4th stay at this complex in the past 5 months. Upon this stay we had no hot water in our room for showers Friday night and Saturday morning. The staff were very apologetic and I understand it’s out of their control. We travel 4 hours from regional NSW to stay at this complex to visit our daughter and new grandson, it’s close and convenient. Of the 4 times we have stayed here, 2 of our stays have been excellent. Our 1st stay wasn’t great either with no heating and a faulty tv. The Quest staff were quick to upgrade us to a new room on that occasion. We intend to visit every 4-6 weeks and Quest would be our preferred accommodation but at a 50% strike rate we may look elsewhere.

I expected a nice out look for the price and we had to walk a mile with our luggage. Probably the worst thing the bed was dipping… we stay in Melbourne often and would not stay at this property again.

Room was dusty. Curtains were looked old and tatted didn’t take cash for deposit. Outdated tv

Spacious well appointed room. Friendly helpful stagg

On arrival there was a substance effected couple fighting in the reception area, interesting welcome. We had a studio apartment booked, which needed 2 different lifts to get to. There was an overpowering smell of vomit and cleaning product in the room. I contacted reception and they gave us another room. However this room was just a room, not a studio. There was no offer to refund the amount for the cheaper room. The windows were filthy, and the outlook was to other rooms. There was no mirror in the room besides the bathroom, no full length mirror. The furniture was mis-matched. The bed was comfortable. Would not return.