クエスト フランクストン オン ザ ベイ

ビーチが全く見えなかった、、

I always stay in this hotel when I visit Franckston for business purpose. Room is very wide and conformable. Kitchen is equipped well and clean. Very near to beach and shopping mall. Good for long stay

New and modern furnishings but stains on couch and lots of seagull droppings on veranda. Sink plug was pushed down with no explanation on how to open it and no lever. Never seen this type before (an Aussie thing?) so I had to call the front desk. Why would housekeeping even keep it closed?? On the first morning, housekeeping slipped a note saying the door was locked so they couldn't go in. No duh! I was still inside! This was before 9 am. I left for the day around 9:30 and they were cleaning the room in front. One of them said my door was locked and seemed annoyed, either because she couldn't go in when she wanted to and had to write a note or because what type of lazy tourist would start their day at 9:30 in the am and delay their workflow?! But then again, maybe this is how things are in serviced apartments. Window blinds get stuck and hard pulling of the strings to open and close is needed. Seagulls screech a horrifying sound way into the early hours of the morning, which can be heard even with all the windows closed and air conditioners blasting.

施設や部屋の状態、立地の便利さは大満足です。 ただスタッフは不親切でサービスが悪く、尋ねたこと、お願いしたこと全てにYESとは一度も言われませんでした。 期待せず自分で動くほうが時間的、精神的に良いと思います ビーチタオルの貸し出し無料と案内にはありますが、実際には貸し出しサービスはなく、マーケットで買うように言われました。またパーキングのキャパシティも小さいようで、結局ホテルのパーキングには停められず、近隣のパーキングを利用。

部屋も広くとても清潔でした。 キッチンもあったので、 モールの中のマーケットで買い物して作りました。 野菜不足解消と節約ができて良かったです！

ビジネスで５泊しましたが、とても快適でした。今回で２回目の滞在になります。 キッチンがあるので、１日は軽く夕食を作ったりもしました。 裏に大きなショッピングセンターがあるので一通りの買い物はそこで全てできます。周辺にレストランも色々とあります。

お部屋が広くてミニキッチンがあるところが便利です。ショッピングセンターにも近く大変便利です。 海側の部屋が取れず、景色が残念でしたが、また利用したいです。

Would not recommend ,room was not clean at all ended up leaving and found alternative accommodation.will not be back.

It’s was great

On arrival staff were not welcoming and could not read their own booking system. Tried to say we had not booked 2 rooms and then tried to charge again despite it being prepaid. No apology given for their errors. Nothing wrong with the hotel itself but the staff are not up to the job, am still waiting for the room deposit to be released 3 weeks later.

Convenient location to airport transportation. Front desk was very helpful!

Very tidy room, the bed was way to soft and uncomfortable.

Lounge and bed need updating very worn Good location, walk to everything needed

The view of the beach was obstructed, but that didn't stop us from having a good time.

Clean room except for having a dirty cutlery insde the drawer, no beach view seen, staff are friendly, though we requested for a cutlery but was not given.

Spacious and comfortable clean rooms and walk to everything we needed

Overall the room was in good condition, though there were a couple of issues. First off one of the bedside lamps was off due to a power outlet issue and the toilet seat was loose. The staff on duty were helpful. The mattress was too soft and could be improved with a new firmer one.

On our arrival I noticed the bedside tables had not been wiped over as there was food residue on them. In between nights our sheets where not changed over 4 nights of stay. The carpets where never vacuumed and the bathroom never cleaned. If there was 4 separate couples that stayed there each day the room would have been cleaned for the new guests. The beds are terrible they're the old benial springs

Very run down place.

Clean the rooms and replace the towels and linen and wipe the surfaces