ヘナンリージェンシーリゾート＆スパ

チェックインの際、身分証明書, Valid government issued ID (locals) or passport copy (foreign nationals) showing the exact name as registered on the voucher during the check-in verification procedureをご持参ください。必要な書類は、原本でご持参ください。

You are required to present valid government-issued identification (locals) and passports (foreign nationals) at check-in, along with credit card to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
A credit card incidental deposit of PHP 2,000 or higher (depends on the room category booked) per room per night is required upon check-in. Should there be no charges incurred during the stay, credit card pre-authorization will be canceled upon check-out, refund is then subject to issuing bank’s policy.
Airport transfer is available at an additional charge. In order to reserve it, please inform the property of your flight arrival details at least 24 hours before arrival date, otherwise, transfers won’t be arranged.
Please be informed that Superior Rooms can either have 2 single beds or 1 king bed (subject to availability). Rooms have no veranda, no view and no bathtub at all. All rooms are located at the North Wing.
Effective January 14,2026: room rates on February 17,2026 (Chinese New Year) and December 31, 2026 (New Year's Eve) include a common buffet dinner. Minimum of 2 people and 4 people for Family Room, Royal Suite and Presidential Suite. To guarantee your reservations, an extra person is also required to pay for dinner upon check-in based on the prevailing rate. Kid rate and charge will be determined on-site depending on their height. Mandatory Dinner will still be charged even if guests cannot take the meal due to flight time, late arrival or other reasons.
Suites have complimentary Henann Lounge Access.
Maximum occupancy must be strictly followed (surcharge strictly applies for extra guests): 3 adults for twin/double rooms and 5 adults for the Family room, Royal and Presidential Suites. A maximum of one child (0–9 years old) per room is allowed. ID or birth certificate is required for verification.
Any guests beyond the maximum occupancy (regardless of age) must book another room; check-in will not be permitted otherwise. Please check your voucher for the total paid occupancy.