ヘナンリージェンシーリゾート＆スパ

チェックインの際、身分証明書, Valid government issued ID (locals) or passport copy (foreign nationals) showing the exact name as registered on the voucher during the verification procedure.をご持参ください。必要な書類は、原本でご持参ください。
チェックインの際、official booking confirmation voucher issued by the online travel agency for proper review and verification.をご持参ください。必要な書類は、原本でご持参ください。

Guests must present valid government-issued ID (local guests) or passport (foreign guests) upon check-in, along with the booking confirmation voucher and the credit card used for the reservation to cover deposits and incidental charges. Special requests are subject to availability upon check-in and cannot be guaranteed. The property reserves the right to charge additional fees for extra guests exceeding the maximum occupancy of the reserved room type.
A credit card incidental deposit of PHP 2,000 or higher (depends on the room category booked) per room per night is required upon check-in. Should there be no charges incurred during the stay, credit card pre-authorization will be canceled upon check-out, refund is then subject to issuing bank’s policy.
Airport transfer is available at an additional charge. In order to reserve it, please inform the property of your flight arrival details at least 24 hours before arrival date, otherwise, transfers won’t be arranged.
Please be informed that Superior Rooms can either have 2 single beds or 1 king bed (subject to availability). Rooms have no veranda, no view and no bathtub at all. All rooms are located at the North Wing.
Inclusive of the mandatory common buffet dinner for stay dates passing December 31, 2026 (New Year's Eve) and February 5, 2027 (Chinese New Year) based on standard room occupancy. Minimum of 2 people and 4 people for Family Room, Royal Suite and Presidential Suite. To guarantee your reservations, an extra person is also required to pay for dinner upon check-in based on the prevailing rate. Kid rate and charge will be determined on-site depending on their height. Mandatory Dinner will still be charged even if guests cannot take the meal due to flight time, late arrival or other reasons.
Suites have complimentary Henann Lounge Access.
Maximum occupancy must be strictly followed (surcharge strictly applies for extra guests): 3 adults for twin/double rooms and 5 adults for the Family room, Royal and Presidential Suites. A maximum of one child (0–9 years old) per room is allowed. Only one (1) child aged 0–4 years old may stay free of charge per room when bed sharing with parent(s) , extra child will be subject to an extra fee. ID or birth certificate is required for verification.
Any guests beyond the maximum occupancy (regardless of age) must book another room; check-in will not be permitted otherwise. Please check your voucher for the total paid occupancy.