Henann Regency Resort and Spa

Resorts
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8.4
/10
Very Good
1,203 reviews

What Guests Say About Their Stay

Archimedes S. G.

10.0
/ 10
The service of this hotel is really 5 stars. Thank you Henann Regency for always accommodating me.

J***a

10.0
/ 10
Very nice, the breakfast buffet and the service is excellent. Staff are all professional and polite. Will definitely be back.

Patricia L. V.

9.7
/ 10
This is my second time to stay at the hotel, and both times I was really satisfied. Housekeeping was quick whenever we needed assistance, and all the staff from the desk to the restaurant were accommodating. My favorite part is the buffet! The breakfast buffet included in our stay was all worth it (take note it may destroy your diet). We also availed of the dinner buffet, which was discounted at the time. The hotel was not exaggerating when they said they had the best buffet on the island! Will definitely book here again when I return.

As Garion B.

9.7
/ 10
I was a solo backpacker. I stayed at their Superior Rooms. The overall service was excellent, though the room seems a bit aged compared to other Hennan Rooms I've been, the general experience was great. Great and Ideal beachfront location, the free breakfast at Sea Breeze Cafe was a treat and even their nightly dinner (discounted) buffet. You don't have to bring your own towel as they provide beach towels to be used in the pollard at the beach. Location was a 2 minute walk to Dmall

Mary G. L. V. L.

10.0
/ 10
It’s my 5th time in Boracay and 5th time straight I have stayed in Boracay Regency/Henann Regency. The location is perfect and the resort is very comfortable. You can feel the exclusivity as only guests are allowed to stay there. Also, the breakfast buffet is awesome! Food is delicious and there are so many choices for everyone. We wil definitely recommend this hotel.
In the Area
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Beachfront, Station 2, Boracay Island,, Boracay Island, Boracay, Aklan, Philippines, 5608

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Elevator
WiFi
note: resort was previously named Boracay Regency Beach Resort and Spa Staying at Henann Regency Resort and Spa is a good choice when you are visiting Station 2. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
Accommodation that enforces hygiene standards set by authorities of the countryLearn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

Henann Regency Resort and Spa Address: Map & Location

Beachfront, Station 2, Boracay Island,, Boracay Island, Boracay, Aklan, Philippines, 5608
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Lobby Henann Regency Resort and Spa
Exterior 2 Henann Regency Resort and Spa

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Henann Regency Resort and Spa Rates per Night

Planning your dream getaway? Understanding hotel rates is key to a smooth trip. Henann Regency Resort and Spa room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends. Looking for the best Henann Regency Resort and Spa hotel rates?

Henann Regency Resort and Spa Location & Address

Finding your way to paradise is easy when you know where to go! Henann Regency Resort and Spa is located at Station 2, Balabag, Boracay Island, Boracay Island, Boracay, Aklan, Philippines, 5608. It's situated in the Davao City area, known for its vibrant culture and stunning landscapes. The hotel is approximately 5 km from the city center.

How to go to Henann Regency Resort and Spa from Airport

Getting from the airport to Henann Regency Resort and Spa is a breeze. Here's how you can make your way to the hotel:

  • Taxi (most direct): Taxis are readily available at Davao International Airport (DVO). This is the most convenient option, taking you directly to the hotel.
  • Ride Hailing (convenient): Ride Hailing services are available at the airport. This is a good option if you prefer a pre-booked ride.

Tips: For the most convenient route, consider a taxi or Ride Hailing service for a direct transfer to the hotel.

Henann Regency Resort and Spa Reviews & Summary

Want to know what makes Henann Regency Resort and Spa special? Hotel reviews offer a glimpse into the experiences of other guests. This hotel is celebrated for its exceptional service, luxurious amenities, and prime location. Guests rave about the stunning views and the relaxing atmosphere.

One guest shared, "The staff was incredibly friendly and helpful, making our stay truly memorable!" With its beautiful rooms and top-notch facilities, Henann Regency Resort and Spa promises an unforgettable stay. Ready to experience it yourself?

Henann Regency Resort and Spa Room Types Available

Choosing the perfect room is part of the fun! Henann Regency Resort and Spa offers a variety of room types to suit every traveler's needs. Here's a peek at what you can expect:

  • Deluxe Room: Comfortable and stylish, perfect for couples or solo travelers.
  • Premier Room: Offers more space and often features a balcony with a view.
  • Family Room: Designed to accommodate families, with ample space and amenities.
  • Suite: For those seeking extra luxury, suites offer separate living areas and premium features.

Please note that smoking preferences and pet policies may vary, so it's best to check with the hotel directly for specific details.

Hotel Facilities in Henann Regency Resort and Spa

Henann Regency Resort and Spa is packed with amenities to make your stay enjoyable. Here's a look at what you can enjoy:

  • Swimming Pools: Multiple pools for both adults and children.
  • Spa: Relax and rejuvenate with a variety of treatments.
  • Fitness Center: Stay active with state-of-the-art equipment.
  • Restaurants and Bars: Enjoy a variety of dining and drinking options.

Hotel Buffet or Restaurant/Cafe in Henann Regency Resort and Spa

Indulge your taste buds with the culinary delights at Henann Regency Resort and Spa. Here's a taste of what awaits you:

  • Restaurant Name: Offers a diverse menu with local and international dishes. Price per person: $25. Opening hours: 6:00 AM - 10:00 PM.
  • Cafe Name: Perfect for a quick bite or a relaxing coffee break. Price per person: $15. Opening hours: 7:00 AM - 9:00 PM.

Henann Regency Resort and Spa Airport pickups and How to Book

Start your vacation stress-free with convenient airport transfers! Henann Regency Resort and Spa offers airport pick-up services to make your arrival seamless. To book, simply contact the hotel in advance and provide your flight details. Advance notice is required to arrange your transfer.

Nearby MRT Station & Bus Stops

Getting around Davao City is easy with public transport! While Davao City doesn't have an MRT system, there are several bus stops nearby.

  • Bus Stop Name: Located a short distance from the hotel, offering access to various parts of the city.

Nearby Attractions for Family / Kid Friendly

Looking for fun things to do near Henann Regency Resort and Spa? Here are some family-friendly attractions:

  • Davao Crocodile Park: A fun place to see crocodiles and other animals. Distance: 3 km. Entry Price: $5.
  • Philippine Eagle Center: See the majestic Philippine Eagle. Distance: 15 km. Entry Price: $3.
  • Eden Nature Park: Enjoy nature trails and stunning views. Distance: 30 km. Entry Price: $8.
  • D' Bone Collector Museum: A unique museum with animal skeletons. Distance: 7 km. Entry Price: $4.
  • People's Park: A beautiful park with sculptures and a playground. Distance: 6 km. Entry Price: Free.

Looking for more things to do nearby? See Traveloka’s best deals on

Where to eat near Henann Regency Resort and Spa (Davao City)

Explore the local flavors near Henann Regency Resort and Spa! Here are some dining options:

  • Cafes/Restaurants:
  • Yellow Fin Seafood Restaurant: Known for its fresh seafood dishes.
  • Lachi's: A popular spot for desserts and pastries.
  • Local Street Food:
  • Kinilaw: A Filipino dish made from raw fish.
  • Grilled Seafood: Freshly grilled seafood.
  • Puso ng Saging: Banana heart cooked in coconut milk.
  • Durian: The king of fruits, a Davao specialty.
  • Sinuglaw: A combination of grilled pork belly and kinilaw.

Shopping places near Henann Regency Resort and Spa (Davao City)

Need some retail therapy? Here are some shopping destinations near Henann Regency Resort and Spa:

  • Abreeza Mall: A modern mall with a wide variety of shops and restaurants.
  • SM City Davao: A large shopping mall with department stores, boutiques, and entertainment options.
  • Aldevinco Shopping Center: A local market for souvenirs and handicrafts.

Other Places to Stay Near Henann Regency Resort and Spa

Looking for other accommodation options in Davao City? Here are some hotels to consider:

Luxury/5–6 Star Hotels Nearby:

  • Marco Polo Davao: Offers luxurious rooms and excellent service.
  • Dusit Thani Residence Davao: Provides elegant accommodations and top-notch amenities.
  • Park Inn by Radisson Davao: A modern hotel with comfortable rooms and convenient facilities.

For 5-star:

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4-Star Hotels Nearby:

  • Waterfront Insular Hotel Davao: Offers comfortable rooms and a great location.
  • The Royal Mandaya Hotel: A well-known hotel with a range of amenities.
  • Seda Abreeza: A modern hotel with stylish rooms and a convenient location.

For 4-star:

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3-Star Hotels Nearby:

  • Hotel Tropika: A budget-friendly option with basic amenities.
  • GV Hotel Davao: Offers simple and affordable accommodations.
  • Red Planet Davao: A no-frills hotel with a convenient location.

For 3-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on

Hotel availability and room booking

Ready to book your stay at Henann Regency Resort and Spa? Check hotel availability and make your reservations with ease. Traveloka offers a seamless booking experience, ensuring you get the best deals and a hassle-free process. Book your stay today and get ready for an unforgettable getaway!

All facilities in Henann Regency Resort and Spa

Bar, Cafe and Lounge Henann Regency Resort and Spa
Bar, Cafe and Lounge
Swimming Pool Henann Regency Resort and Spa
Swimming Pool
Common Space Henann Regency Resort and Spa
Common Space
Lobby Henann Regency Resort and Spa
Lobby
Accommodation Services Henann Regency Resort and Spa
Accommodation Services

General

  • AC
  • Ballroom
  • Banquet
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area
  • Terrace

Public Facilities

  • Elevator
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Refrigerator
  • Shower
  • TV

Hotel Services

  • Concierge
  • Money changer
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage

Things to Do

  • Beach towel
  • Beach umbrella
  • Massage
  • Outdoor pool
  • Pool sun loungers
  • Spa

Food and Drinks

  • Breakfast
  • Buffet breakfast
  • Buffet dinner
  • Buffet lunch
  • Poolside bar

Nearby Facilities

  • ATM/Banking
  • Grocery
  • Shops
  • Supermarket

Business Facilities

  • Conference room
  • Meeting facilities

Kids and Pets

  • Babysitting with surcharge

Family-friendly Facilities

  • Children pool

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Henann Regency Resort and Spa

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card, Valid government issued ID (locals) or passport copy (foreign nationals) showing the exact name as registered on the voucher during the verification procedure.. Please bring the required documents in hard copy.
Upon check-in, you are required to bring official booking confirmation voucher issued by the online travel agency for proper review and verification.. Please bring the required documents in hard copy.

General Check-in Instructions

Guests must present valid government-issued ID (local guests) or passport (foreign guests) upon check-in, along with the booking confirmation voucher and the credit card used for the reservation to cover deposits and incidental charges. Special requests are subject to availability upon check-in and cannot be guaranteed. The property reserves the right to charge additional fees for extra guests exceeding the maximum occupancy of the reserved room type.
A credit card incidental deposit of PHP 2,000 or higher (depends on the room category booked) per room per night is required upon check-in. Should there be no charges incurred during the stay, credit card pre-authorization will be canceled upon check-out, refund is then subject to issuing bank’s policy.
Airport transfer is available at an additional charge. In order to reserve it, please inform the property of your flight arrival details at least 24 hours before arrival date, otherwise, transfers won’t be arranged.
Please be informed that Superior Rooms can either have 2 single beds or 1 king bed (subject to availability). Rooms have no veranda, no view and no bathtub at all. All rooms are located at the North Wing.
Inclusive of the mandatory common buffet dinner for stay dates passing December 31, 2026 (New Year's Eve) and February 5, 2027 (Chinese New Year) based on standard room occupancy. Minimum of 2 people and 4 people for Family Room, Royal Suite and Presidential Suite. To guarantee your reservations, an extra person is also required to pay for dinner upon check-in based on the prevailing rate. Kid rate and charge will be determined on-site depending on their height. Mandatory Dinner will still be charged even if guests cannot take the meal due to flight time, late arrival or other reasons.
Suites have complimentary Henann Lounge Access.
The number of guests included per paid room accommodation comes with complimentary breakfast: 2 persons for Twin/Double rooms, and 4 persons for Family Rooms, Royal Suites, and Presidential Suites. Please refer to your voucher for the confirmed paid number of guests.
Maximum Occupancy Allowed (subject to applicable extra fees on personal account) : Twin/Double Rooms: up to 3 adults and 1 child¹ and Family Rooms, Royal & Presidential Suites: up to 5 adults and 1 child¹. ¹ A maximum of one (1) child aged 0–9 years old may be accommodated per room, subject to applicable extra fees. A valid ID or birth certificate is required for age verification; otherwise, adult rate will apply.
Child Policy: 0–4 years old: Free (maximum of 1 child per room only; excess- extra child fee applies) | 5–9 years old: Extra Child fee applies | 10 years old and above: Extra Adult fee applies REMINDER: Extra Person Fees are subject to change without prior notice and may vary by room type and season. The prevailing rate in effect at the time of check-in shall apply and will be collected at the Front Desk.
Guests exceeding the maximum occupancy allowed, regardless of age, are required to book an additional room; otherwise, check-in will not be permitted. Please refer to your voucher for the confirmed paid occupancy.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Henann Regency Resort and Spa
302
Number of floors in Henann Regency Resort and Spa
3
Another facilities in Henann Regency Resort and Spa
Ballroom, Banquet, Family room, Non-smoking room, Swimming pool

Frequently asked question in Henann Regency Resort and Spa

What are available facilities at Henann Regency Resort and Spa?
There are top facilites at Henann Regency Resort and Spa such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Elevator, WiFi. (some may require extra charges)
What Time is Check In & Check Out at Henann Regency Resort and Spa?
Check-in time at Henann Regency Resort and Spa is staring from From 15:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Henann Regency Resort and Spa provide breakfast?
Yes, Henann Regency Resort and Spa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Henann Regency Resort and Spa?
Henann Regency Resort and Spa is officially classified as a 5.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Henann Regency Resort and Spa have?
Henann Regency Resort and Spa has 3 floors.
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More Reviews from Other Guests in Henann Regency Resort and Spa

8.4
Very Good
From 1,003 reviews
Cleanliness

8.6

Room Comfort

8.2

Location

9.6

Service and Facilites

8.4

Sort by
Most Relevant
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Traveler Reviews Henann Regency Resort and Spa

Number of reviews per page
20
40
Top reviews
Kim
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Property has an amazing location. The best in the beach really. One of the only hotels with lots of beach chairs. We really enjoyed the pool bar and a swim before bed. Breakfast had lots of yummy options. The property is a bit dated but well maintained. There was no smart tv. The air conditioning was the best of all of our hotel stays in the Philippines. We would stay again
Read More
Chloe
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Hotel was centrally located. Beach was decent but had lots of algae my kids ended up getting sea lice. The room was nice, and we had direct access to the pool. However, there was a group of guests who were disrespectful. They played loud music by the pool and one of them kept lounging at the private balconies of other guests, including ours. I reported it to the bartenders. I wish they were more proactive about telling other guests to not blast loud music in the common area or at least be watchful on the guests invading the spaces of other guests. It was rude and disrespectful. At other resorts, someone would have talked to us personally about our experience. I later found out that the same guests were lounging at another guests’ balcony/patio.
Read More
Jesse
icon-Family
Family
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Staff were helpful, breakfast was good, and room was clean. Felt like our AC wasn't strong enough, but it has been hot during this time of the yeat.
Leila Jules
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Hotel Regency exceeded our expectations and we can't wait to come back on our next trip to Boracay!
Nikos
icon-
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Awesome staff - AG and Everyone were great!
Matthew
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Good stay. Wifi a bit slow, but everything is excellent
Richard
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Room - nice and clean Staff- friendly and helpful Breakfast- excellent, lots of food Pool- nice ,clean and close to our room
Francis
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Staff was excellent. Rooms and amenities were excellent
Ronnie Padua
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

I will definitely recommend Hennan, 5 star service, buffet was very good
Concepcion
icon-Family
Family
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The worst of the worst customer service from the time we were checking in. We were the first at check-in counter as we arrived at the hotel at around 8 AM. We understand check-in time is 3PM so we patiently waited. However, we noticed they have been letting in everyone that came in to the check-in counter so we tried to follow up multiple times. They’ve been telling us no available room yet which is hard to believe because everybody that came in from 9AM till 2:55PM got in except for us. Finally, at exactly 3PM they let us get a room. They said that check in time is actually 3PM. REALLY???
Read More
Darrin
icon-with Partner
with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

It was a good value. All the Hennan hotels give guests good value with higher standards in food quality.
rosemarie
icon-Family
Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Good variety for breakfast good service friendly staff.
Analiza
icon-with Children
with Children
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Really great place
Michael
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Staff was kind and courteous. The pool was fantastic.
Arthur
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Room was very clean, staff are very respectful.
Shawn
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Room was very nice and very good variety with breakfast buffet. Wonderful check in staff
Anna
icon-with Partner
with Partner
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

I recently stayed at Henann Regency & Spa and found the overall experience disappointing. From the moment of arrival, the reception lacked warmth and hospitality. The staff immediately requested the deposit without offering a proper greeting, welcome drink, or even a simple inquiry about our journey. These small gestures would have made a meaningful difference. Upon entering our room, I took a quick shower and discovered that the drain was clogged, causing water to back up. Attempts to contact housekeeping were unsuccessful as the phone was not working, and my partner had to go to reception to report the issue. When maintenance arrived, he promptly attributed the problem to hair in the drain, despite the fact that I had not washed my hair. We were then relocated to the adjacent room; however, the Wi-Fi connection there was consistently poor throughout our stay. It was only the night before our departure that a staff member informed us that certain rooms have Wi-Fi dead spots, including ours. If this is a known issue, appropriate measures such as installing Wi-Fi boosters should be implemented. At the breakfast buffet, no explanation of the process was provided, leaving us to navigate it on our own. The check-out experience was similarly unsatisfactory. The receptionist did not inquire about our stay and immediately proceeded to deduct a fee from the deposit due to a lost key card. When I requested a feedback form, her tone was discourteous, and she stated it would be provided
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Edward
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

From checking in to checking out this hotel and staff was the best. They were able to provide transportation service from the airport to the hotel, round trip (Cost extra). All was near by - pool, beach, shops, activities, restaurants, etc.
Carlito
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Yes the breakfast was good
Dean
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Everything was excellent. Staff, hotel, pool, multiple dinning options.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Henann Regency Resort and Spa

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.4
Very Good
From 1,003 reviews
Cleanliness

8.6

Room Comfort

8.2

Location

9.6

Service and Facilites

8.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Henann Regency Resort and Spa

Number of reviews per page
20
40
Top reviews
Kim
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Property has an amazing location. The best in the beach really. One of the only hotels with lots of beach chairs. We really enjoyed the pool bar and a swim before bed. Breakfast had lots of yummy options. The property is a bit dated but well maintained. There was no smart tv. The air conditioning was the best of all of our hotel stays in the Philippines. We would stay again
Read More
Chloe
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Hotel was centrally located. Beach was decent but had lots of algae my kids ended up getting sea lice. The room was nice, and we had direct access to the pool. However, there was a group of guests who were disrespectful. They played loud music by the pool and one of them kept lounging at the private balconies of other guests, including ours. I reported it to the bartenders. I wish they were more proactive about telling other guests to not blast loud music in the common area or at least be watchful on the guests invading the spaces of other guests. It was rude and disrespectful. At other resorts, someone would have talked to us personally about our experience. I later found out that the same guests were lounging at another guests’ balcony/patio.
Read More
Jesse
icon-Family
Family
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Staff were helpful, breakfast was good, and room was clean. Felt like our AC wasn't strong enough, but it has been hot during this time of the yeat.
Leila Jules
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Hotel Regency exceeded our expectations and we can't wait to come back on our next trip to Boracay!
Nikos
icon-
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Awesome staff - AG and Everyone were great!
Matthew
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Good stay. Wifi a bit slow, but everything is excellent
Richard
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Room - nice and clean Staff- friendly and helpful Breakfast- excellent, lots of food Pool- nice ,clean and close to our room
Francis
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Staff was excellent. Rooms and amenities were excellent
Ronnie Padua
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

I will definitely recommend Hennan, 5 star service, buffet was very good
Concepcion
icon-Family
Family
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The worst of the worst customer service from the time we were checking in. We were the first at check-in counter as we arrived at the hotel at around 8 AM. We understand check-in time is 3PM so we patiently waited. However, we noticed they have been letting in everyone that came in to the check-in counter so we tried to follow up multiple times. They’ve been telling us no available room yet which is hard to believe because everybody that came in from 9AM till 2:55PM got in except for us. Finally, at exactly 3PM they let us get a room. They said that check in time is actually 3PM. REALLY???
Read More
Darrin
icon-with Partner
with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

It was a good value. All the Hennan hotels give guests good value with higher standards in food quality.
rosemarie
icon-Family
Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Good variety for breakfast good service friendly staff.
Analiza
icon-with Children
with Children
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Really great place
Michael
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Staff was kind and courteous. The pool was fantastic.
Arthur
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Room was very clean, staff are very respectful.
Shawn
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Room was very nice and very good variety with breakfast buffet. Wonderful check in staff
Anna
icon-with Partner
with Partner
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

I recently stayed at Henann Regency & Spa and found the overall experience disappointing. From the moment of arrival, the reception lacked warmth and hospitality. The staff immediately requested the deposit without offering a proper greeting, welcome drink, or even a simple inquiry about our journey. These small gestures would have made a meaningful difference. Upon entering our room, I took a quick shower and discovered that the drain was clogged, causing water to back up. Attempts to contact housekeeping were unsuccessful as the phone was not working, and my partner had to go to reception to report the issue. When maintenance arrived, he promptly attributed the problem to hair in the drain, despite the fact that I had not washed my hair. We were then relocated to the adjacent room; however, the Wi-Fi connection there was consistently poor throughout our stay. It was only the night before our departure that a staff member informed us that certain rooms have Wi-Fi dead spots, including ours. If this is a known issue, appropriate measures such as installing Wi-Fi boosters should be implemented. At the breakfast buffet, no explanation of the process was provided, leaving us to navigate it on our own. The check-out experience was similarly unsatisfactory. The receptionist did not inquire about our stay and immediately proceeded to deduct a fee from the deposit due to a lost key card. When I requested a feedback form, her tone was discourteous, and she stated it would be provided
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Edward
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

From checking in to checking out this hotel and staff was the best. They were able to provide transportation service from the airport to the hotel, round trip (Cost extra). All was near by - pool, beach, shops, activities, restaurants, etc.
Carlito
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Yes the breakfast was good
Dean
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Everything was excellent. Staff, hotel, pool, multiple dinning options.
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