더 리츠 칼튼, 비엔나

룸 컨디션, 조식 모두 훌륭했습니다. 위치도 너무 좋구요. 다음에 비엔나 간다면 다시 꼭 가겠습니다.

Good location to center and travel spots. Thanks for great service and kindness.

Checking diferenciado em ambiente reservado na parte superior do hotel! Equipe atenciosa e muito profissional!

From the moment we arrived until the day we departed, we were exceptionally well taken care of. From the doorman and concierge to reception, housekeeping, restaurant staff, and the bar team, everyone contributed to making our stay truly special. This trip was to celebrate a 40th birthday, and the Ritz staff went far beyond our expectations. From helping with flower arrangements to welcoming us with a small cake upon arrival, every detail was thoughtful and personal. The staff were incredibly attentive, not only to us, but also to our little one. From gifts and candy to the wonderful teams at both restaurants and the bar, everyone went the extra mile. They even made sure our youngest could participate in some child-friendly cocktail mixing, which was such a memorable and special touch. Both restaurants served delicious food, and breakfast each morning offered a great variety, from cold selections to freshly prepared hot dishes, something to enjoy for everyone. The attention to detail and genuine care given to every guest is nothing short of excellent. We felt truly welcomed throughout our stay and will definitely be coming back. Thank you to the entire team for making this celebration so unforgettable.

ラウンジを使用できる客室に泊まりました。客室もラウンジも素晴らしく、スタッフの対応も良かったです。フィットネスやスパも利用しがいがありました。

Lovely stay

Em minha última noite no hotel, acabou a água. Estamos falando de um RITZ CARLTON!!! Não tinha água sequer para escovar os dentes antes de dormir. E, obviamente, não havia água para tomar banho. Gostaria que fosse feito o reembolso dessa minha última diária. Fiquei no hotel confiando no nome que carrega. Mas, com exceção do atendimento que foi espetacular, na maioria pra mim foi uma decepção. Paguei caro para ficar no melhor mas não se comprara a minhas outras experiências com o Four Seasons ou St Regis. Deveria ter ficado no Grand Hotel Viena. Acreditei na marca e me dei mal. Quero receber minha última diária. É inadmissível um Ritz Carlton ficar sem água, em pleno inverso europeu.

My stay at The Ritz-Carlton Vienna was very disappointing. The room allocated to me did not match the images advertised and was not representative of the Junior Suite booked. On arrival, there was a strong sewage odour in the room, which was resolved on the second day. During my stay, there were several periods with no water supply to the room (I believe this was a hotel wide issue), as well as smoke alarm activations. Attempts to contact the Guest Services Team by phone were unsuccessful, and I was later advised at reception that they were “too busy” to answer calls. On a positive note, the breakfast was excellent, and the breakfast team were very attentive. Overall, the number of issues experienced fell well short of the standard you expect from the The Ritz Carlton brand.

Very underwhelming for the reputation of Ritz Carlton. When we checked in there was no water in the hotel and we couldn’t bath before going out for dinner. Concierge were overall helpful with booking activities, but failed to confirm the activities and itinerary. This caused a lot of confusion between dinner reservations mixed up and a tour guide waiting for us that was not confirmed as available. The rooms had very confusing lighting, as switches were not installed in places that were consistent with their intended use. Most of the furniture was useless and the room lacked sufficient spaces to accommodate luggage.

Very good

Zimmer sauber aber klein. Frühstück Service mangelhaft

Everything is super

Sehr zuvorkommend. Danke

EXCELLENT

Fantastic staff in all areas-desk, concierge, bar and restaurants. Super convenient location, close to everything. Huge room and impeccable service.

As always great service!

tudo maravilhoso, um espetáculo de hotel

Excelente academia\piscina, cafe da manha e quartos. Otima localizacao tb. Recomendo tranquilamente .

Beautiful hotel, room, and staff. Weak breakfast service will daily problems with orders

Amazing hotel, amenities, staff, and location. Highly recommended.