호텔 셰즈 스완

2019년 10월 초에 본 호텔에서 3박4일 머물렀는데, 전반적으로 만족스러웠습니다. 장점으로는 1) 호텔 위치가 적당한 번화가에 있고, (공항)버스와 지하철 등 대중교통 이용에 편리합니다. 가까운 곳에 유명한 파니니가게도 있고, 카페나 음식점 등도 많습니다. 2) 호텔직원들이 친절하였습니다. 안내데스크 직원이 체크인부터 체크아웃까지 세심하게 배려해 주셨고, 방 청소해주시는 분과 조식을 준비해주시는 분도 상냥하셨습니다. 3) 시설 측면에서 방과 화장실이 넓고, 청결도가 우수하였습니다. 샤워기가 4단으로 되어 있었고, 제일 위에는 최신식 레인폴 샤워기였습니다. 방 조명기기도 예뻤고, 무료로 제공되는 캡슐커피/코코아/홍차/녹차도 맛있었습니다. 아쉬운 점도 있었습니다. 1) 조식이 부실한 편입니다. 빵(패스츄리 3종류, 바게뜨)과 버터/과일잼, 요거트 1종류, 음료(쥬스류 2-3종류, 우유, 커피), 과일 2-3종류 등이 있었습니다. 패스츄리가 맛있었고 간단히 식사하기에는 부족하지 않았지만, 음식 종류가 다양하지는 않았습니다. 2) 소음 문제가 조금 있었습니다. 윗방과 옆방에 계시는 분이 걸어다니는 소리가 비교적 크게 들렸고, 주말에는 건물뒤편(입구에서 먼쪽)에서 젊은 사람들이 새벽까지 소란스럽게 굴어서 시끄러웠습니다.

Street noise was loud all times of the night due to older windows. Lots of noise from the floor above. Toilet was wobbly. Vending machine didn’t work and staff would not reimburse. Heavy perfume smell in lobby, not ideal for those with a sensitivity to scents. Dried blood stain in bedding (washed but none the less), only saw it on my last night and was grossed out. Staff was nice enough but the experience overall was less than expected. Owners prioritized aesthetic over practicality and safety - rooms have steps as you walked in that go down, at night this is difficult as you navigate from the bathroom to the bed, some form of lighting or glowing markers would be helpful. The shower is directly visible from the bedroom due to a glass pane, partial privacy is only possible due to curtains that are not double paneled or blacked out. Though the location is ideal to the Bell Center, public transportation, and a good nightlife, I'm not sure I would stay again. The highlight was the smoothie bar next door, called Tropé.

The room was dusty and I found soak on the floor under the curtain, floor wasn’t clean. Not enough staff

No pressure in shower at all, parking was next door, window very noisy with cold air coming in and noise from wind outside room gothic and need attention and loving

Room are Gothic looking and need lots of loving … showers were cool and place for 4 adults if needed But… no pressure in the shower absolutely no pressure made it so frustrating to try an shower.

Great place and location

Muy satisfecho con el servicio

All good

Nice hotel right downtown. Only issue was the shower which took forever to heat up and the pressure was non existant (3rd floor).

Clean large room, great location, good rate!

Très bien

Noisy floors and the floors were very dirty the showers dont work properly. Shampoo and shower gel not replenished. Pictures online are completely different than what you get. I would never here ever again

Unique, friendly, extremely convenient.

Only one chair in the room, yellow sheets. Was there 10 years ago and breakfast was phenomenal and this time it was subpar. Room was not as well kept up as I expected for the price

The security deposit requested was 200 CAD vs only 50 CAD on a prior stay, reception couldn’t explain why. Light out in bathroom, sink in bathroom had multiple cracks. Front desk was very friendly

Where do I start … I was on the 2nd floor, near the front of the building and the front door vibrated tremendously anytime it was opened or closed. I could hear it every time, and it was loud. The Bathroom … Was freezing and the floor was frigid. I had to put towels down just to walk. The toilet paper holder was missing with the holes in the wall. The shower door knob was loose. The shower looked amazing with 2 shower heads but one of them could not be used, as the temperature could not be adjusted, and it was too hot. After the first night, I got new towels but they didn’t make the bed. I wasn’t expecting for my sheets to be changed, but at least make the bed.

clean and great location Ali was very helpful

Très bien situé. Chic et bon rapport qualité/prix

Long à notre arrivée car personne n’étais à la réception

We had a great stay here. Our room was spacious and comfortable. Beautiful bathroom!! Great location too! We would definitely stay again.