What do past guests say about Hotel Chez Swann?

Hotel Chez Swann is well-known for its Cleanliness, Room Comfort, Service and Facilites, as reviewed by verified Traveloka guests.

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Hotel Chez Swann

Name: Hotel Chez Swann
Address: 1444 rue Drummond, Downtown Montréal, Montréal, Québec, Canada, H3G 1V9, 1444 rue Drummond, Québec, H3G 1V9, Canada
Rating: 8.4

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8.4

/10

Very Good

1,007 reviews

What Guests Say About Their Stay

Georgia

10.0

/ 10

The location was perfect. Right in the middle of downtown with lots of food and shopping options all around. The hotel was clean and the room was really cute. The doors to the room I was staying in was in a nook with 2 other doors so you can hear the other doors open and close throughout the night. The breakfast was very simple, it consisted off pastries, bread, yogurt, cheese, cereal, milk, coffee, tea, juice, fruit and fruit cups. The pastries were very tasty I really enjoyed my stay and would stay again.

Simon

10.0

/ 10

Very good, quirky and funky boutique hotel. Artistic and theatrical theme with a few Dr. Who style lights. Fun. Nice room with street views. Comfortable. Good location downtown. Everything accessible. Staff recommended affordable overnight parking nearby. Only complaint — shower pressure was weak. But wonderful overall and will return.

Jacob

10.0

/ 10

The Chez Swann is in an excellent location, a short walking distance from all amenities, restaurants galore. The rooms were spacious and well maintained. The continental breakfast was sufficient. Staff always friendly and helpful.

In the Area

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1444 rue Drummond, Downtown Montréal, Montréal, Québec, Canada, H3G 1V9

Main Facilities

Restaurant

24-Hour Front Desk

Parking

WiFi

Elevator

Hotel Chez Swann is a hotel is located at Ville-Marie. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

What's around Hotel Chez Swann

1444 rue Drummond, Downtown Montréal, Montréal, Québec, Canada, H3G 1V9

Discover More Places

Discover More About Hotel Chez Swann

General
Near McGill University

Location
With a stay at Hotel Chez Swann , you'll be centrally located in Montreal, steps from Sainte-Catherine Street and 5 minutes by foot from McGill University. This boutique hotel is 0.4 mi (0.6 km) from Bell Centre and 0.6 mi (1 km) from Mount Royal Park.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

The Underground City - 0.1 km / 0.1 mi
Sainte-Catherine Street - 0.2 km / 0.1 mi
Crescent Street - 0.2 km / 0.1 mi
Sherbrooke Street - 0.2 km / 0.2 mi
Concordia University Sir George Williams Campus - 0.3 km / 0.2 mi
Montreal Museum of Fine Arts - 0.4 km / 0.2 mi
McGill University - 0.4 km / 0.3 mi
1250 René-Lévesque - 0.5 km / 0.3 mi
Le Windsor - 0.5 km / 0.3 mi
Eaton Centre - 0.6 km / 0.4 mi
Bell Centre - 0.6 km / 0.4 mi
Windsor Station - 0.7 km / 0.5 mi
Place du Canada - 0.8 km / 0.5 mi
Mary, Queen of the World Cathedral - 0.8 km / 0.5 mi
McCord Stewart Museum - 0.8 km / 0.5 mi

The nearest airports are:
Montreal Metropolitan Airport (YHU) - 19 km / 11.8 mi
Montreal–Trudeau Intl. Airport (YUL) - 18.1 km / 11.3 mi

Facilities
Take advantage of recreation opportunities such as bicycles to rent, or other amenities including complimentary wireless internet access and concierge services. Additional amenities at this hotel include a banquet hall and a vending machine.

Business Facilities
Featured amenities include express check-in, express check-out, and dry cleaning/laundry services.

Dining
Satisfy your appetite with French cuisine at Le Pois Penche, a brasserie which features a bar/lounge. Dining is also available at the coffee shop/cafe. A complimentary continental breakfast is served daily from 7:00 AM to 10:00 AM.

Rooms
Make yourself at home in one of the 23 individually decorated guestrooms, featuring espresso makers and LCD televisions. Your pillowtop bed comes with Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature designer toiletries and hair dryers.

All facilities in Hotel Chez Swann

Fitness Center

Functional Hall

Common Space

Lobby

Exterior

Food and Drinks

Continental breakfast
Breakfast

Transportation

Bicycle rental

Connectivity

Free WiFi
Internet point

General

Banquet

Accessibilty

Wheelchair accessible
Accessible parking

Public Facilities

Smoke-free area
Safety deposit box
Coffee shop
Elevator

Hotel Services

Laundry service
Express check-in
Luggage storage
Express check-out
Porter
Multilingual staff
24-hour Receptionist
Concierge

Business Facilities

Meeting rooms

Accommodation Policy & General Information in Hotel Chez Swann

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

General Check-in Instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher

, If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Allowed

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General Information

Popular Facilities	Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time	From 15:00 - 05:30 - to 11:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Hotel Chez Swann	23
Number of floors in Hotel Chez Swann	3
Another facilities in Hotel Chez Swann	Continental breakfast, Breakfast, Bicycle rental, Free WiFi, Internet point

Frequently asked question in Hotel Chez Swann

What are available facilities at Hotel Chez Swann?

There are top facilites at Hotel Chez Swann such as Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)

What is normal check-in & check-out time at Hotel Chez Swann?

The standard check-in time at Hotel Chez Swann is starting from 15:00 - 05:30 while the latest check-out time is at Before 11:00

Does Hotel Chez Swann provide breakfast?

Yes, Hotel Chez Swann provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Hotel Chez Swann

Hotel Chez Swann has a 4.0-star rating.

How many floors does Hotel Chez Swann have?

Hotel Chez Swann has 3.

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More Reviews from Other Guests in Hotel Chez Swann

Overall Ratings & Reviews Hotel Chez Swann

Other sources (1,007)

8.4

Very Good

From 1,007 reviews

Cleanliness

8.8

Room Comfort

8.8

Service and Facilites

8.8

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Traveler Reviews Hotel Chez Swann

Number of reviews per page

Top reviews

Binh

with Children

6.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

The Ac not working good Day 1 but Day 2 staff moving to another room ac working better

Anantpreet

with Partner

10.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

Location

Georgia

10.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

Yvonne

2.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

This property should not be offered to anyone who expects the hotel, the rooms, or the staff to be prepared for guests! Upon arrival the 2 rooms which I had paid fot in full in advance were not ready for occpancy. They were not adequately supplied with "bathroom needs". One of the rooms door lock system, Room 306, was broken and the door was standing open and unable to lock. When reported to front desk, we were told it was " ok to lock and go out" and when we returned we could "call him" and he would come up to " jimmy" the lock to get it opened. This was totally unacceptable to us and requested a change of rooms but told that they had no rooms available. They said a repairman had been called but could not be repaired until the following day. Once in the room, it was noted that the bed frame was broken and that the matress closest to the headboard was on a definite decline down. Of course, once again there was no one to repair this so we had no alternative but to sleep with our heads where our feet would be and our feet would be where our head would be. It was not a good night of rest. We were told that all would be repaired by Sat but when we checked out on Sunday morning nothing had been repaired and we were not offered any kind of reimbursement. As a matter of fact not one person, management, or stateroom personel even came near our room when we were there and no mesasge left.

Diane

with Partner

6.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Chez Swann is in a great location to explore Montreal . Parking is under the hotel next door which is convenient but does require moving luggage through their lobby and down a flight of stairs . The staff are very helpful. The room was a little tired . Gouged wooden floor , no toilet paper holder and weird steps from bathroom to bed which we were not expecting . Not great for walking at night . The breakfast was disappointing. No fresh fruit , packaged pastries, bad coffee, no eggs. We went out the second day to the restaurant down the street for breakfast. For the price I think they could do better .

John Dennison

with Partner

8.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Good location

Simon

with Partner

10.0

/10

Reviewed 15 week(s) ago

Hotels.com verified review

Jeffrey

with Partner

8.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Close to everything

Mark

with Partner

8.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Very Convenient location; value for the room is missing

Hui

2.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

I had a highly disappointing stay at this hotel due to poor room conditions and a total lack of customer service. Upon arrival, I found hairs on the bathroom floor. To make matters worse, the climate control was completely malfunctioning. The AC blew directly onto the bed, and despite adjusting the thermostat, the room remained unbearably hot. When I went down to the lobby for help in the middle of the night, the front desk was entirely abandoned. I waited, but eventually had to return to my room and barely slept. Management later dismissed this, claiming staff might have been assisting other guests. Furthermore, I accidentally double-booked a room for the same night across two different platforms. While I fully admit this booking error was mine, the hotel’s handling of the situation showed zero hospitality. The owner refused to offer any flexibility, refund, or gesture of goodwill. Instead, I was just handed a second key and told it was not their mistake. Technically true, but incredibly poor service. I will never stay here again.

Craig

with Partner

6.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

The location is top notch, and the guest check in are very kind , but there is little to no security, in the late night thre was no one when we came back, and you don't have to scan in the elevator so anyone could access it. We wanted to love the rooms, the design is very interesting, but everything is very worn, every wall has marks and floors with damage, the chair was dirty when we arrived (clearly a couple enjoyed that chair on their last visit) we let housekeeping know and she vacuumed the chair and left and all the white stains remained. Needless to say we segregated the chair from the room.yes breakfast was included, but it is stale bread and yogurt and a couple other items, good when your on the go but not the previously rate 4 star expectations.

Farhad

with Partner

6.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

The breakfast was not good at all. It was a snack room with broken coffee machine

Hugh

with Children

8.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Room and public areas are generally clean. The decor is somewhat unusual with a large tree trunk on each floor near the elevator. It does not have parking, but it has agreement with the hotel next door (Le Mount Stephen) that one can park there overnight for a cost of 40 CAD/night. It has free breakfast though minimal (pastry, bread, cereal, yogurt, coffee) in a small room right across the check-in desk. The room on the top floor (3rd) has a large rectangle opening ceiling that lets natural light to come through. The hotel hangs a white thin cloth over the opening to minimize direct sunlight from entering. This is good in the day time because the room is very bright, but the downside is that as soon as the sun comes up, one can no longer sleep due to the room brightness. And even though the room has AC, it heats up quickly, particularly when the temperature gets above 85F.

Sara

10.0

/10

Reviewed 15 week(s) ago

Hotels.com verified review

Recommend, great location.

cinthya

6.0

/10

Reviewed 16 week(s) ago

Hotels.com verified review

They have problem with the water pressure; call reception for help, and they simply told me I had to wait, since I the time I was calling apparently other guest were taking showers.

Daniel

with Partner

4.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Miniature rooms, black floors with black steps at the entrance of the room with no proper warning. The hotel focusses on design, not guests comfort. Definitely would not recommend

Lori

with Partner

10.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Love the location and the old world charm of the room.

GIOVANNI

8.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Great location…

Mark

with Partner

6.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Room ok, items broken in room, too dark, too hot. great staff, location.

Jacob

with Partner

10.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Number of reviews per page

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