오텔 스파 엑셀시오르

Although the staff was nice, the rest was not so good. We got there on Tuesday night, we declined room service as we stated we had only gotten there past 8:30pm therefore, we didn't need room service. And we never were offered room service before we left on Friday at 11:30am. We expected room service on Thursday, but by 4pm, we realized it was not going to happen. We had to ask for new towels, take our own trash out to a room in the lobby and we had to take our dirty towels there. We had two rooms and we had to do the same for both rooms. My daughter and hubby had to work remotely and the WIFI stopped working midday and was installe for the rest of our stay. And it was so cold at the hotel restaurant that we had to rush to eat so we did not catch a cold. Other guests were complaining. They were using space heaters but it was not enough. It is sad as it is a really nice place.

Le chauffage ne fournissait pas il fesait froid.

Clean room ,staff very kind, parking was easy , breakfast was good. Massage was excellent. Only 1 problem i was on 3th and no hot water to take a shower.

Parfait

Très bien comme hôtel bon service et resto Amadeus très bien table d'hote

Staff was very courteous. The spa facility was great and so was the restaurant.

Chambre propre,

La personne a la réception etais tres bête. J’ai payer cette chambre avec un foyer la dame à refuser de l’allumer car nous somme arriver à 10;04 nul part dans la réservation setais mentionner seulement d’arriver avant 23hrs. Avoir su je n’aurais pas réserver dans votre hôtel

Les dames a l'accueil le vendredi 28 novembre étaient vraiment bête,on ce sentait de trop comme si on était pas les bienvenus.pas le droit plus que 15min au spa,plus de bain tourbillon a partir de 11h. Ce pendant le restaurant est délicieux service rapide et courtois

Le personnel est serviable mais l’hôte est vieillot

We stayed two nights and were very pleased with everything except that we could not control the room temperature as it seemed to be preset. No matter what we did, it kept it to one temperature. A bit too cool for just lounging but we had extra sweaters which made things better.

La receptioniste ne nous avaient pas dit qu ont avaient le droit à la buche pour du feu dans la chambre et elle était arrogante pour aucune raison

Super accueil ! Chambre impeccable et borne de recharge pour ma fusée électrique ✔️

Très belle endroit. Ils ont ouvert le restaurant juste pour moi!!! J’y retournerai certainement.

Le personnel est très gentil!

Le personnel était sympathique et accueillant mais les spas n’étaient pas propre et il y avait une odeur déplaisante dans la chambre. Aussi, il n’y a pas d’ascenseurs…

No heat , dirty, no working phone, broken fridge , Bally sheets. Smelly jacuzzi

Nice place. Staff was friendly and nice. Presidents suite was big and clean. Maybe needs a bit of TLC but would definitely stay again.

We enjoyed a one night stay. Kids enjoyed the pools and hot tub. Just what we were looking for, close to the restaurant we were going to.

Sympa et confortable Un up date déco est de mise Nourriture bien et portion généreuse table d’hôte excellente! mais un petit nettoyage de la salle verrière serait à faire bord de fenêtre Accumulation de saleté Chambre Spa et piscine propre Josée est extraordinaire comme Masso :) Très bon rapport qualité prix pour une escapade last minute :)