번햄 비치스 호텔 & 스파

(Burnham Beeches Hotel & Spa)

호텔
8.0
/10
매우 좋음
리뷰 563개

투숙객 후기 및 리뷰

Mihai

10.0
/ 10
The room was spotless. Amazing staff.
번역 보기

E A

10.0
/ 10
The stay was wonderful, just needed to relax. Please advise customer of other fees which they will need to pay. So if using this platform you will need to pay for the sauna and swimming pool and steam room it is not included. Also advise customers they will need to pay a £50 holding fee, which you are told you get back.
번역 보기

John

10.0
/ 10
Excellent hotel food was amazing
번역 보기
근처 주요 지역
지도 보기
Grove Road, Burnham, Burnham, South Bucks District, 버킹엄셔, 영국, SL1 8DP

주요 시설

자세히 읽기
수영장
식당
주차
WiFi
엘리베이터
참고: 호텔은 이전에 Burnham Beeches Hotel & Spa이라는 이름으로 운영되었습니다. 버넘을 방문할 때 번햄 비치스 호텔 & 스파에 머무르는 것은 좋은 선택입니다.
자세히 읽기
로그인 성공!
이제 숙박 예정일에 가까운 시점에 결제할 수 있는 옵션을 포함하여 더 많은 혜택을 누리실 수 있습니다!

번햄 비치스 호텔 & 스파 주변

Grove Road, Burnham, Burnham, South Bucks District, 버킹엄셔, 영국, SL1 8DP
더 많은 장소 검색
로비 Burnham Beeches Hotel & Spa
로비 2 Burnham Beeches Hotel & Spa

번햄 비치스 호텔 & 스파 자세히 알아보기

General


전원 지역에 위치

Location


슬라우에서 전원 지역에 위치한 번햄 비치스 호텔 & 스파의 경우 차로 10분 이내 거리에 스토크 포지스 골프 클럽 및 도니 코트 등이 있습니다. 이 스파 호텔에서 윈저 성까지는 11.1km 떨어져 있으며, 12.4km 거리에는 레고랜드® 윈저도 있습니다.

Attractions


거리는 0.1km 단위로 최대한 가깝게 표시됩니다.

메이든해드 철교(메이든해드 고가) - 5km
내셔널 트러스트 클리브덴 - 5.1km
도니 코트 - 5.3km
스토크 포지스 골프 클럽 - 5.3km
클리브덴 하우스 - 5.5km
앱솔루틀리 텐 핀 - 5.6km
헤저 하우스 - 5.8km
템스 리버 - 6.1km
앱솔루틸리 아이스 - 슬로우 아이스 아레나 - 6.2km
오즈 농장 - 6.7km
세인트 폴 교회 - 7.3km
도니 호수 - 7.9km
템스 경로 - 8.1km
이튼 대학 - 8.1km
블랙 파크 국가 공원 - 8.4km

가장 가까운 공항:
히드로 공항 (LHR) - 22.2km
판버러 공항 (FAB) - 54.2km
루턴 공항 (LTN) - 59.5km
런던 시티 공항 (LCY) - 103.3km

번햄 비치스 호텔 & 스파에서 가장 이용하기 좋은 공항은 히드로 공항 (LHR)입니다.

Renovations


다음 시설은 크리스마스 이브(12월 24일), 크리스마스(12월 25일), 12월 31일, 새해 첫날(1월 1일)에는 운영되지 않습니다.

  • 바/라운지
  • 식사 공간
  • 풀서비스 스파

Facilities


마사지, 전신 트리트먼트 서비스, 얼굴 트리트먼트 서비스 등이 제공되는 스파에서 럭셔리한 분위기를 맘껏 즐기실 수 있습니다. 실내 수영장, 온수 욕조, 야외 테니스 코트 등의 레크리에이션 시설에 확실히 만족하실 것입니다. 이 호텔에는 무료 무선 인터넷, 웨딩 서비스, 벽난로(로비) 등도 마련되어 있습니다.

Business Facilities


대표적인 편의 시설과 서비스로는 간편 체크인, 간편 체크아웃, 드라이클리닝/세탁 서비스 등이 있습니다. 이 호텔에는 행사를 위한 5개의 회의실이 마련되어 있습니다. 시설 내에서 무료 셀프 주차 이용이 가능합니다.

Dining


시설 내에 위치한 레스토랑 Brasserie 1727에서 점심 식사, 저녁 식사를 즐겨보세요. 이곳은 영국 요리를 맛볼 수 있는 곳으로 유명하죠. 또는 편하게 객실에서 룸서비스(이용 시간 제한)를 이용하실 수 있습니다. 바/라운지에서는 음료를 마시며 하루를 여유롭게 마무리하실 수 있어요. 아침 식사(뷔페)를 매일 07:00 ~ 10:00에 유료로 이용하실 수 있습니다.

Rooms


평면 TV 시청이 가능한 80개 객실이 마련되어 있습니다. 무료 무선 인터넷을 이용하실 수 있으며 위성 채널 프로그램도 구비되어 있어 지루하지 않게 시간을 보내실 수 있습니다. 욕조 또는 샤워 시설을 갖춘 전용 욕실에는 무료 세면용품 및 헤어드라이어도 마련되어 있습니다. 편의 시설/서비스로는 전화 외에 금고 및 책상도 있습니다.

번햄 비치스 호텔 & 스파 편의 시설 및 주요 서비스

바, 카페, 라운지 Burnham Beeches Hotel & Spa
바, 카페, 라운지
수영장 Burnham Beeches Hotel & Spa
수영장
엔터테인먼트 시설 Burnham Beeches Hotel & Spa
엔터테인먼트 시설
피트니스 센터 Burnham Beeches Hotel & Spa
피트니스 센터
행사장 Burnham Beeches Hotel & Spa
행사장

부대 시설

  • 실내 수영장
  • 스파
  • 피크닉 공간
  • 정원
  • 온수 욕조
  • 사우나
  • 습식 사우나

기본 시설

  • 흡연 구역
  • 로비 벽난로
  • 연회
  • 리셉션 홀
  • 주차

호텔 서비스

  • 세탁 서비스
  • 익스프레스 체크인
  • 웨딩 서비스
  • 짐 보관
  • 익스프레스 체크아웃

장애인 편의시설

  • 장애인용 주차
  • 휠체어 이용 가능
  • 장애인용 욕실
  • 장애인용 여행 경로

공용

  • 엘리베이터
  • 주차
  • 안전 금고

음식 및 음료

  • 채식 식사
  • 조식

스포츠 및 레크리에이션

  • 피트니스 센터
  • 테니스 코트

교통

  • 자전거 대여

인터넷

  • 무료 Wifi

비즈니스 시설

  • 회의실

번햄 비치스 호텔 & 스파 투숙 정책 및 주의 사항

중요 사항
체크인 시간 외(예: 이른 아침 또는 늦은 저녁) 체크인 계획이 있는 경우 숙소에 직접 문의 가능합니다.

체크인/체크아웃 시간

체크인:
15:00 - 00:00
체크아웃:
이전 11:00

반려동물

Limited Number Of Pets In Room

추가정책

법인 호스트/관리자, 비대면 체크아웃 이용 가능, EarthCheck, 무현금 거래 이용 가능, 프런트 데스크 없음, 비대면 체크인 이용 가능, 고객님께 도착 전에 이메일을 보내드립니다. 48시간, 특별 체크인 안내 사항이 담긴 이메일을 보내드립니다.
  • 뷔페아침 식사 요금: 성인 GBP 18.95, 어린이 GBP 5.00(대략적인 금액)
  • 반려동물 동반 시 요금: 1일 기준, 1마리당 GBP 35.00
  • 장애인 안내 동물의 경우 요금 면제
  • 늦은 체크아웃 요금 부과
  • 시설 이용 요금: 1일 기준, 1인당 GBP 5

위 목록에 명시되지 않은 다른 항목이 있을 수 있습니다. 요금 및 보증금은 세전 금액일 수 있으며 변경될 수 있습니다.

일반 정보

인기 부대 시설
수영장, 식당, 주차, WiFi, 엘리베이터
체크인/체크아웃 시간
15:00 - 00:00부터 - 11:00까지
조식 제공 여부
네, 호텔에는 아침 식사를 제공하는 객실이 있습니다.
번햄 비치스 호텔 & 스파에서 이용 가능 객실
80
번햄 비치스 호텔 & 스파의 층수
2
번햄 비치스 호텔 & 스파 객실 내 편의 시설
실내 수영장, 스파, 피크닉 공간, 정원, 온수 욕조

번햄 비치스 호텔 & 스파 에서 자주 묻는 질문

번햄 비치스 호텔 & 스파에서 어떤 시설을 이용할 수 있나요?
번햄 비치스 호텔 & 스파에는 수영장, 식당, 주차, WiFi, 엘리베이터 같은 최고의 시설이 있습니다.(일부는 추가 비용이 발생할 수 있습니다)
번햄 비치스 호텔 & 스파의 일반적인 체크인 & 체크아웃 시간은 어떻게 되나요?
번햄 비치스 호텔 & 스파의 표준 체크인 시간은 15:00 - 00:00부터고, 체크아웃 마감시간은 이전 11:00까지입니다.
번햄 비치스 호텔 & 스파 아침 식사를 제공하나요?
예, 번햄 비치스 호텔 & 스파은(는) 아침 식사를 제공합니다. 단, 아침이 포함된 객실을 선택해야 하며, 아침이 포함되지 않은 객실을 예약할 경우에는 추가 요금을 지불해야 합니다.
번햄 비치스 호텔 & 스파의 별점은 어떻게 되나요?
번햄 비치스 호텔 & 스파은(는) 4.0성급 호텔입니다.
번햄 비치스 호텔 & 스파은(는) 총 몇 층으로 되어 있나요?
번햄 비치스 호텔 & 스파은(는) 총 2층으로 구성되어 있습니다.
모두 보기

더 많은 번햄 비치스 호텔 & 스파 고객 후기

8.0
매우 좋음
리뷰 563개
청결

8.4

편안함

7.8

위치

7.4

서비스

8.2

정렬 기준
가장 관련성 높은
리뷰 설정
기본

실제 이용 고객 리뷰 Burnham Beeches Hotel & Spa

페이지당 리뷰 수
20
40
상위 리뷰
Penelope
icon-파트너와 함께
파트너와 함께
6.0
/10
13주 전에 리뷰함

Expedia Group verified review

We had booked a basic room as only there for 1 night but told on arrival there was no lift in that part of the building so we had to pay to upgrade so my husband could access a room. The room was dusty. The bed was ok but we've had better and the shower was over the bath which again made it very difficult for my husband. Definitely wouldn't use this hotel aga.i
자세히 읽기
David
icon-파트너와 함께
파트너와 함께
4.0
/10
14주 전에 리뷰함

Expedia Group verified review

Paid over £210 per stay (1 night with breakfast). When arrived at tiny reception which tuck away in the corner, we required to pay extra £50 for deposit for against the damages during stays and extra charge (£5 per person, per day) to use hotel facilities like cloudy water pool (enough upto 6 swimmers), small jacuzzi (enough for 4 bathers), black coloured sauna (enough to fit 4 people and also looks like being burnt!) and normal size steam room!. There was NO drinking water available at all as staffs were not checking regularly! These facilities are not ‘premium standards’ shouldn’t be allowed to charge extra £5. Breakfast was up to standards with different choices of foods!
자세히 읽기
Hayden
icon-파트너와 함께
파트너와 함께
8.0
/10
14주 전에 리뷰함

Expedia Group verified review

friendly helpful staff
Jacqui
10.0
/10
14주 전에 리뷰함

Expedia Group verified review

Lovely hotel excellent staff.
Mihai-Cristinel
10.0
/10
15주 전에 리뷰함

Hotels.com verified review

Nice & nice
Hazel
icon-
8.0
/10
21주 전에 리뷰함

Hotels.com verified review

Room was clean and comfortable, breakfast great. Improvements need making to WiFi and to spa area. Also need more veggie options for dinner - a simple pasta / risotto wouldn't go amiss. The vegan burger was terrible - go for a beyond meat or something.
Inderpreet
icon-파트너와 함께
파트너와 함께
4.0
/10
21주 전에 리뷰함

Hotels.com verified review

If you are looking for a decent spa break, this is not the hotel for you. The spa was run down and tired, not rejuvenating at all. The pool was too cold to actually use, the hot tub was out of order (and had been for several days according to another guest). The sauna was broken in several different ways, no real heat and the benches were broken. Changing rooms were very basic, no privacy screens on the showers, and the lockers didn't have keys, so nowhere to store valuables. The few lockers that did have keys had no way of securing them to your person without a pocket. The ladies changing rooms were a mess with wet towels and gowns left thrown about the place. The water fountain was empty. No staff member came through to check/tidy/refresh any of this. Multiple guests had made complaints to the front desk about the above, none of which had been resolved in the time we were at the spa. The hotel room was nice but again, no hand soap in the room, and the water tank on the coffee machine looked very mouldy and so we couldn't enjoy the coffee in the room. There just seemed to be a general lack of care and attention to detail, most obvious in the fallen reindeer on the front lawn. 24 hours later and they still hasn't been moved/picked up. It's a small detail but the first thing I see as a guest and sets the tone. I chose this hotel for the spa facilities but couldn't stay more than 30 minutes before we had to leave due to frustration.
자세히 읽기
Lewis
icon-출장
출장
8.0
/10
21주 전에 리뷰함

Expedia Group verified review

Rural location with excellent facilities.
Mihai
icon-출장
출장
10.0
/10
23주 전에 리뷰함

Hotels.com verified review

The room was spotless. Amazing staff.
Richard
icon-출장
출장
8.0
/10
26주 전에 리뷰함

Hotels.com verified review

Excellent stay, wonderful food night 1, not so brillant night 2, beautiful old building with modern rooms and suoer facilities, easy parking and very helpful staff.
Saima
icon-여가 파트너와 함께
여가 파트너와 함께
8.0
/10
26주 전에 리뷰함

Expedia Group verified review

I would have scored this 3 star but 4 because of the great customer service. All of the staff were polite and helpful and really have had excellent training because they were always helpful, whether that was a drink from the bar even after the bar had closed or approving a late check in. The hotel is beautiful and clean. The jacuzzi was not working though which was a disappointment. The hot towel rail in the bathroom was also not switching on. Breakfast was lovely but could do with a few more veg options and a bigger range of pastries for a 4 star hotel. There are bikes to rent which are very easy to do and give the hotel that extra little touch. Rooms are cosy and nicely decorated. Overall was a lovely stay.
자세히 읽기
C
icon-여가 파트너와 함께
여가 파트너와 함께
8.0
/10
27주 전에 리뷰함

Expedia Group verified review

Room clean, spacious and staff helpful and courteous. Tried room service for breakfast, enjoyed eating with my wife celebrating her birthday.
Michelle
icon-출장
출장
4.0
/10
27주 전에 리뷰함

Hotels.com verified review

It was definitely a case of a series of unfortunate events. It was more the handling of the events by the staff, and in the end I gave up. I arrived and there was a smoke alarm beeping, I advised reception to be told another guest had also informed them. Maintenance however couldn’t find it, and went home not fixing it. It took the other guest to video said beeping and eventually we moved rooms at 9.30pm. Unfortunately for me, I found myself in a room where the shower periodically spat out water, I tried emptying the shower head to no avail and so the night was indeed sleepless. Add into that that I was over charged by £20 by the restaurant with staff with zero personality and had to receive a refund. I doubt I will stay at this overpriced hotel again. I stay at a lot of hotels, in 20 years I have rarely complained. The only member of staff who seemed to care and help was the food & beverage manager. Nice man.
자세히 읽기
E A
icon-파트너와 함께
파트너와 함께
10.0
/10
29주 전에 리뷰함

Hotels.com verified review

The stay was wonderful, just needed to relax. Please advise customer of other fees which they will need to pay. So if using this platform you will need to pay for the sauna and swimming pool and steam room it is not included. Also advise customers they will need to pay a £50 holding fee, which you are told you get back.
Anna
icon-여가 파트너와 함께
여가 파트너와 함께
6.0
/10
29주 전에 리뷰함

Expedia Group verified review

Beautifully decorated high end hotel with spa. However it felt little like unloved child of rich parents - expensive finish and exquisite design were shadowed by inconsistencies with service or issues cleanliness. We stayed 2 nights with my husband and had dinner at the hotel - whilst menu was great and food delicious, they forgot about a side until it was time to clear the bill. Room was nicely done with fluffy duvet and extra pillows. Attention to detail to the outer appearance didn’t follow through with attentive service. Spa area is quite small, jacuzzi was cold and jets not working, pool smelly with plenty of limescale marks throughout the area, on the walls and floor. All 3 female showers at spa had something broken - from the drain to shower head and shampoo dispenser. Also we booked massage at the hotel, and communication to the masseuse from reception was bad - we booked (and paid) 45min massage for both of us, and got one 30min and another 55min. The window in the massage room was broken and despite the efforts with extra blankets and heater, I got sick afterwards. Some of the team members were amazing and very helpful and others had no clue what they were doing. Overall service was subpar for the hotel level and cost
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Jon
icon-여가 파트너와 함께
여가 파트너와 함께
4.0
/10
30주 전에 리뷰함

Expedia Group verified review

Didnt use the bar. Very limited menu, scrambled eggs not cooked long enough. None disabled people parking in designated blue badge areas. Need someone to walk the carpark and issue fines to non blue badge holders.
Kristian
2.0
/10
31주 전에 리뷰함

Expedia Group verified review

My car has been vandalised and was an attempted break in, this will cost me hundreds. The hotel staffs intial reaction.....we are not liable for any damage in our carpark. This hotel is not safe and is aware of issues.
Paul
icon-여가 파트너와 함께
여가 파트너와 함께
4.0
/10
33주 전에 리뷰함

Expedia Group verified review

Pool not in use which was the reason for booking and Dinner service was very poor, over 1 hour wait for a pre booked time!
nikki
icon-파트너와 함께
파트너와 함께
8.0
/10
34주 전에 리뷰함

Hotels.com verified review

Overall the hotel was lovely. The staff were friendly and helpful. The room was cosy and comfortable. If I had to say anything negative the spa looked a little tired and could use a re vamp. However this would not stop us from returning for another stay We were here for a wedding nearby so it was nice and convenient for that.It would be good next time to have more time to enjoy the hotel and its surroundings
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Simon
icon-여가 파트너와 함께
여가 파트너와 함께
8.0
/10
34주 전에 리뷰함

Expedia Group verified review

Overall a great stay however the spa area did not have a water supply which was a problem. Otherwise the food and staff were great.
페이지당 리뷰 수
20
40

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호텔 예약
로비 4 Burnham Beeches Hotel & Spa

주의 사항 안내

안내된 사진은 호텔로부터 제공된 사진으로 실제 모습은 다를 수 있습니다. 트래블로카는 사진과 실제 현장의 차이점에 대해 책임지지 않습니다.

트래블로카코리아 유한회사 | 사업자등록번호: 291-86-03397 | 대표자명: LOOI YUNG JOSHUA (루이융조슈아) | 주소: 서울특별시 강남구 테헤란로 431 | 한국 콜센터 (월요일~금요일, 오전 9시~오후 6시 (GMT+9) 운영): +82 70 5234 2354 | 이메일: cs@traveloka.com |통신판매업신고번호: 제 2025-서울강남-02676호 |관광사업자 등록번호: 제2025-48호
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8.0
매우 좋음
리뷰 563개
청결

8.4

편안함

7.8

위치

7.4

서비스

8.2

정렬 기준
가장 관련성 높은
리뷰 설정
기본

실제 이용 고객 리뷰 Burnham Beeches Hotel & Spa

페이지당 리뷰 수
20
40
상위 리뷰
Penelope
icon-파트너와 함께
파트너와 함께
6.0
/10
13주 전에 리뷰함

Expedia Group verified review

We had booked a basic room as only there for 1 night but told on arrival there was no lift in that part of the building so we had to pay to upgrade so my husband could access a room. The room was dusty. The bed was ok but we've had better and the shower was over the bath which again made it very difficult for my husband. Definitely wouldn't use this hotel aga.i
자세히 읽기
David
icon-파트너와 함께
파트너와 함께
4.0
/10
14주 전에 리뷰함

Expedia Group verified review

Paid over £210 per stay (1 night with breakfast). When arrived at tiny reception which tuck away in the corner, we required to pay extra £50 for deposit for against the damages during stays and extra charge (£5 per person, per day) to use hotel facilities like cloudy water pool (enough upto 6 swimmers), small jacuzzi (enough for 4 bathers), black coloured sauna (enough to fit 4 people and also looks like being burnt!) and normal size steam room!. There was NO drinking water available at all as staffs were not checking regularly! These facilities are not ‘premium standards’ shouldn’t be allowed to charge extra £5. Breakfast was up to standards with different choices of foods!
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Hayden
icon-파트너와 함께
파트너와 함께
8.0
/10
14주 전에 리뷰함

Expedia Group verified review

friendly helpful staff
Jacqui
10.0
/10
14주 전에 리뷰함

Expedia Group verified review

Lovely hotel excellent staff.
Mihai-Cristinel
10.0
/10
15주 전에 리뷰함

Hotels.com verified review

Nice & nice
Hazel
icon-
8.0
/10
21주 전에 리뷰함

Hotels.com verified review

Room was clean and comfortable, breakfast great. Improvements need making to WiFi and to spa area. Also need more veggie options for dinner - a simple pasta / risotto wouldn't go amiss. The vegan burger was terrible - go for a beyond meat or something.
Inderpreet
icon-파트너와 함께
파트너와 함께
4.0
/10
21주 전에 리뷰함

Hotels.com verified review

If you are looking for a decent spa break, this is not the hotel for you. The spa was run down and tired, not rejuvenating at all. The pool was too cold to actually use, the hot tub was out of order (and had been for several days according to another guest). The sauna was broken in several different ways, no real heat and the benches were broken. Changing rooms were very basic, no privacy screens on the showers, and the lockers didn't have keys, so nowhere to store valuables. The few lockers that did have keys had no way of securing them to your person without a pocket. The ladies changing rooms were a mess with wet towels and gowns left thrown about the place. The water fountain was empty. No staff member came through to check/tidy/refresh any of this. Multiple guests had made complaints to the front desk about the above, none of which had been resolved in the time we were at the spa. The hotel room was nice but again, no hand soap in the room, and the water tank on the coffee machine looked very mouldy and so we couldn't enjoy the coffee in the room. There just seemed to be a general lack of care and attention to detail, most obvious in the fallen reindeer on the front lawn. 24 hours later and they still hasn't been moved/picked up. It's a small detail but the first thing I see as a guest and sets the tone. I chose this hotel for the spa facilities but couldn't stay more than 30 minutes before we had to leave due to frustration.
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Lewis
icon-출장
출장
8.0
/10
21주 전에 리뷰함

Expedia Group verified review

Rural location with excellent facilities.
Mihai
icon-출장
출장
10.0
/10
23주 전에 리뷰함

Hotels.com verified review

The room was spotless. Amazing staff.
Richard
icon-출장
출장
8.0
/10
26주 전에 리뷰함

Hotels.com verified review

Excellent stay, wonderful food night 1, not so brillant night 2, beautiful old building with modern rooms and suoer facilities, easy parking and very helpful staff.
Saima
icon-여가 파트너와 함께
여가 파트너와 함께
8.0
/10
26주 전에 리뷰함

Expedia Group verified review

I would have scored this 3 star but 4 because of the great customer service. All of the staff were polite and helpful and really have had excellent training because they were always helpful, whether that was a drink from the bar even after the bar had closed or approving a late check in. The hotel is beautiful and clean. The jacuzzi was not working though which was a disappointment. The hot towel rail in the bathroom was also not switching on. Breakfast was lovely but could do with a few more veg options and a bigger range of pastries for a 4 star hotel. There are bikes to rent which are very easy to do and give the hotel that extra little touch. Rooms are cosy and nicely decorated. Overall was a lovely stay.
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C
icon-여가 파트너와 함께
여가 파트너와 함께
8.0
/10
27주 전에 리뷰함

Expedia Group verified review

Room clean, spacious and staff helpful and courteous. Tried room service for breakfast, enjoyed eating with my wife celebrating her birthday.
Michelle
icon-출장
출장
4.0
/10
27주 전에 리뷰함

Hotels.com verified review

It was definitely a case of a series of unfortunate events. It was more the handling of the events by the staff, and in the end I gave up. I arrived and there was a smoke alarm beeping, I advised reception to be told another guest had also informed them. Maintenance however couldn’t find it, and went home not fixing it. It took the other guest to video said beeping and eventually we moved rooms at 9.30pm. Unfortunately for me, I found myself in a room where the shower periodically spat out water, I tried emptying the shower head to no avail and so the night was indeed sleepless. Add into that that I was over charged by £20 by the restaurant with staff with zero personality and had to receive a refund. I doubt I will stay at this overpriced hotel again. I stay at a lot of hotels, in 20 years I have rarely complained. The only member of staff who seemed to care and help was the food & beverage manager. Nice man.
자세히 읽기
E A
icon-파트너와 함께
파트너와 함께
10.0
/10
29주 전에 리뷰함

Hotels.com verified review

The stay was wonderful, just needed to relax. Please advise customer of other fees which they will need to pay. So if using this platform you will need to pay for the sauna and swimming pool and steam room it is not included. Also advise customers they will need to pay a £50 holding fee, which you are told you get back.
Anna
icon-여가 파트너와 함께
여가 파트너와 함께
6.0
/10
29주 전에 리뷰함

Expedia Group verified review

Beautifully decorated high end hotel with spa. However it felt little like unloved child of rich parents - expensive finish and exquisite design were shadowed by inconsistencies with service or issues cleanliness. We stayed 2 nights with my husband and had dinner at the hotel - whilst menu was great and food delicious, they forgot about a side until it was time to clear the bill. Room was nicely done with fluffy duvet and extra pillows. Attention to detail to the outer appearance didn’t follow through with attentive service. Spa area is quite small, jacuzzi was cold and jets not working, pool smelly with plenty of limescale marks throughout the area, on the walls and floor. All 3 female showers at spa had something broken - from the drain to shower head and shampoo dispenser. Also we booked massage at the hotel, and communication to the masseuse from reception was bad - we booked (and paid) 45min massage for both of us, and got one 30min and another 55min. The window in the massage room was broken and despite the efforts with extra blankets and heater, I got sick afterwards. Some of the team members were amazing and very helpful and others had no clue what they were doing. Overall service was subpar for the hotel level and cost
자세히 읽기
Jon
icon-여가 파트너와 함께
여가 파트너와 함께
4.0
/10
30주 전에 리뷰함

Expedia Group verified review

Didnt use the bar. Very limited menu, scrambled eggs not cooked long enough. None disabled people parking in designated blue badge areas. Need someone to walk the carpark and issue fines to non blue badge holders.
Kristian
2.0
/10
31주 전에 리뷰함

Expedia Group verified review

My car has been vandalised and was an attempted break in, this will cost me hundreds. The hotel staffs intial reaction.....we are not liable for any damage in our carpark. This hotel is not safe and is aware of issues.
Paul
icon-여가 파트너와 함께
여가 파트너와 함께
4.0
/10
33주 전에 리뷰함

Expedia Group verified review

Pool not in use which was the reason for booking and Dinner service was very poor, over 1 hour wait for a pre booked time!
nikki
icon-파트너와 함께
파트너와 함께
8.0
/10
34주 전에 리뷰함

Hotels.com verified review

Overall the hotel was lovely. The staff were friendly and helpful. The room was cosy and comfortable. If I had to say anything negative the spa looked a little tired and could use a re vamp. However this would not stop us from returning for another stay We were here for a wedding nearby so it was nice and convenient for that.It would be good next time to have more time to enjoy the hotel and its surroundings
자세히 읽기
Simon
icon-여가 파트너와 함께
여가 파트너와 함께
8.0
/10
34주 전에 리뷰함

Expedia Group verified review

Overall a great stay however the spa area did not have a water supply which was a problem. Otherwise the food and staff were great.
페이지당 리뷰 수
20
40